Dell B1265DNF User Manual Download Page 198

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198

6. Troubleshooting

Paper feeding problems

Condition

Suggested solutions

Paper jams during printing.

Clear the paper jam.

Paper sticks together.

•

Check the maximum paper capacity of the tray.

•

Make sure that you are using the correct type of paper.

•

Remove paper from the tray and flex or fan the paper.

•

Humid conditions may cause some paper to stick together.

Multiple sheets of paper do not feed.

Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.

Paper does not feed into the machine.

•

Remove any obstructions from inside the machine.

•

Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.

•

There is too much paper in the tray. Remove excess paper from the tray.

•

The paper is too thick. Use only paper that meets the specifications required by the machine.

The paper keeps jamming.

•

There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the
manual feeding in tray.

•

An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine.

•

There may be debris inside the machine. Open the front cover and remove any debris.

Transparencies stick together in the paper
exit.

Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine.

Envelopes skew or fail to feed correctly.

Ensure that the paper guides are against both sides of the envelopes.

Summary of Contents for B1265DNF

Page 1: ...ion concerning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ... tray 31 Basic printing 45 Basic copying 51 Basic scanning 55 Basic faxing 56 3 Maintenance Ordering supplies and accessories 61 Available supplies 62 Storing the toner cartridge 63 Redistributing toner 65 Replacing the toner cartridge 66 Monitoring the supplies life 67 Setting the toner low alert 68 Cleaning the machine 69 Tips for moving storing your machine 73 4 Troubleshooting Tips for avoidin...

Page 3: ...3 BASIC 5 Appendix Specifications 92 Dell technical support policy 102 Contacting Dell 103 Warranty and return policy 104 Copyright 105 ...

Page 4: ...d to know before using the machine Key benefits 5 Features 6 Useful to know 8 About this user s guide 9 Safety information 10 Machine overview 15 Control panel overview 18 Turning on the machine 20 Installing the driver locally 21 Reinstalling the driver 23 ...

Page 5: ...le Cloud Print on page 130 Dell Printer Manager and Dell Printer Status Monitor are a program that monitors and informs you of the machine s status and allows you to customize the machine s settings You can access Dell Support at www dell com or support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information Wide range ...

Page 6: ...re B1265dnf PCL SPL printer driver XPS printer driver Dell Printer Manager Scan to PC settings Fax to PC settings Device settings Dell Supplies Ordering Utility Firmware Download Utility Dell Printer Status Embedded Web Service Fax Dell Network PC Fax Scan Twain scan driver WIA scan driver Dell Scan Assistant SmarThru Office Software B1265dnf ...

Page 7: ...AN Eco printing Duplex 2 sided printing Manual Automatic Document Feeder ADF Google Cloud Print Fax Multi send Delay send Priority send Secure receive Duplex print Send Receive forward fax Scan Scan to PC Copy ID card copying Collation Poster Clone Copy Continue 2 up 4 up Adjust background Duplex copy Features B1265dnf ...

Page 8: ...atus LED flashes or remains constantly on Turn the product off and on again Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 85 A paper jam has occurred Open and close the front door Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 80 Printouts are bl...

Page 9: ...n its options or model you purchased The screenshots in this administrator s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers ...

Page 10: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 11: ...f the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can cause damage to the ...

Page 12: ...below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to left the device safety Then lift the machine If the machine weighs under 20 kg 44 09 lbs lift with 1 person If the machine weighs 20 kg 44 09 lbs 40kg 88 18 lbs lift with 2 people If the machine w...

Page 13: ...ult in fire Do not overload wall outlets and extension cords This can diminish performance and could result in electric shock or fire a AWG American Wire Gauge Unplug this product from the wall outlet before cleaning the inside of the machine Do not clean the machine with benzene paint thinner or alcohol do not spray water directly into the machine This could result in electric shock or fire When ...

Page 14: ...be dangerous if inhaled or ingested Do not burn any of the supplies such as toner cartridge or fuser unit This could cause an explosion or uncontrollable fire When storing supplies such as toner cartridges keep them away from children Toner dust can be dangerous if inhaled or ingested When changing the toner cartridge or removing jammed paper be careful not to let toner dust touch your body or clo...

Page 15: ...ies Power cord Quick installation guide Software CDa a The software CD contains the print drivers and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 16: ...cover 10 Output support 3 Document feeder output tray 11 Paper width guide on a manual feeder 4 Control Panel 12 Scanner lid 5 Paper level indicator 13 Scanner glass 6 Tray 14 Document feeder input tray 7 Manual feeder tray 15 Paper width guide on a document feeder 8 Front cover 16 Document feeder output support ...

Page 17: ...Machine overview 17 1 Introduction 11 Rear view 1 Network port 4 USB port 2 Extension telephone socket EXT 5 Power receptacle 3 Telephone line socket Line 6 Rear cover ...

Page 18: ...de of paper see ID card copying on page 53 4 Power Turns the power on or off or wakes up the machine from the power save mode If you need to turn the machine off press this button for more than three seconds 5 Fax Switches to Fax mode 6 Copy Switches to Copy mode 7 Scan Switches to Scan mode 8 Menu Opens Menu mode and scrolls through the available menus 9 Left Right Arrows Scrolls through the opti...

Page 19: ...rs alphanumeric characters 16 On Hook Dial When you press this button you can hear a dial tone Then enter a fax number It is similar to making a call using speaker phone 17 Redial Pause Redials the last number in ready mode or inserts a pause into a fax number in edit mode 18 Address Book Allows you to store frequently used fax numbers or search for stored fax numbers 19 Display screen Shows the c...

Page 20: ...20 1 Introduction Turning on the machine Connect the machine to the electricity supply first ...

Page 21: ...on the machine and interface in use Selecting Custom Installation allows you to choose which programs to install Only use a USB cable no longer than 3 meters 118 inches 14 Windows 1 Make sure that the machine is connected to your computer and powered on If the Found New Hardware Wizard appears during the installation procedure click Cancel to close the window 2 Insert the supplied software CD into...

Page 22: ...Installing the driver locally 22 1 Introduction 4 Select Connect to the computer using USB cable Click Next 5 Follow the instructions in the installation window ...

Page 23: ...dows 1 Make sure that the machine is connected to your computer and powered on 2 From the Start menu select Programs or All Programs Dell Dell Printers your printer driver name Maintenance 3 Select Repair and click Next 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 21 ...

Page 24: ...This chapter provides information about the overall menu structure and the basic setup options Menu overview 25 Changing the display language 30 Media and tray 31 Basic printing 45 Basic copying 51 Basic scanning 55 Basic faxing 56 ...

Page 25: ...ng on the feature to be used 2 Select Menu until the menu you want appears on the bottom line of the display and press OK 3 Presstheleft rightarrowsuntiltheneededmenuitemappearsandpress OK 4 If the setting item has sub menus repeat step 3 5 Press the left right arrows to access the required value 6 Press OK to save the selection 7 Press Stop Clear to return to the ready mode Items Options Fax Feat...

Page 26: ...al Mode a Fax Setup Receiving Receive Mode Ring To Answer Stamp RCV Name RCV Start Code Auto Reduction Discard Size Junk Fax Setup DRPD Mode Duplex Print Change Default Resolution Darkness Contrast Scan Size Auto Report On Off Items Options Copy Feature Scan Size Reduce Enlarge Darkness Light 5 Light 1 Normal Dark 1 Dark 5 Items Options ...

Page 27: ...Off Auto Enhance Lev 1 Enhance Lev 2 Erase Lev 1 Erase Lev 4 Duplex Off 1 2 Side Long 1 2 SideShort Items Options Copy Setup Change Default Scan Size Copies Copy Collation Reduce Enlarge Duplex Darkness Contrast Original Type Adjust Bkgd Print Setup Orientation Portrait Landscape Duplex Off 1 2 Side Long 1 2 SideShort Copies 1 999 1 Resolution 600dpi Normal 1200dpi Best Darkness Normal Light Dark ...

Page 28: ...mulation Type Setup Items Options System Setup Machine Setup Machine ID Fax Number Date Time Clock Mode Language Power Save Wakeup Event System Timeout Job Timeout Altitude Adj Auto Continueb Paper Mismatch Paper Substitb PrintBlankPage Toner Save Eco Settings Paper Setup Paper Size Paper Type Paper Source Margin Items Options ...

Page 29: ...s Options System Setup Clear Setting All Settings Print Setup Fax Setup Copy Setup System Setup Network Setup Address Book Fax Sent Fax Received Network TCP IP IPv4 DHCP BOOTP Static TCP IP IPv6 IPv6 Activate DHCPv6 Config Ethernet Speed Automatic 10Mbps Half 10Mbps Full 100Mbps Half 100Mbps Full Clear Setting Network Conf a This setting may not be available depending on your country b This option...

Page 30: ...that is displayed on the control panel follow these steps 1 Select Menu System Setup Machine Setup Language on the control panel It may be necessary to press OK to navigate to lower level menus 2 Select the language you want to display on the control panel 3 Press OK to save the selection ...

Page 31: ...this machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 94 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire 2 Tray overview To change the size you need to adjust the paper guides If you do not adjust t...

Page 32: ...the amount of paper in the tray 1 Full 2 Empty Paper type available for duplex printing Depending on the power voltage your machine uses available paper types for duplex printing differs Refer to the below table Power voltage Available paper 110V Letter Legal US Folio Oficio 220V A4 1 2 ...

Page 33: ...Media and tray 33 2 Menu overview and basic setup 3 Loading paper in the tray When printing using the tray do not load paper on the manual feeder it may cause a paper jam ...

Page 34: ...the center of the tray To ensure printing quality and to prevent paper jams only load the available paper see Print media specifications on page 94 Flatten any curl on postcards envelopes and labels before loading them into the manual feeder When printing on special media you must follow the loading guidelines see Printing on special media on page 36 When papers overlap when printing using the man...

Page 35: ...Media and tray 35 2 Menu overview and basic setup ...

Page 36: ...lect Labels for Paper Type When using special media we recommend you feed one sheet at a time see Print media specifications on page 94 Printing the special media Face up If special media are printed out with curl wrinkles crease or black bold lines open the rear cover and try printing again Keep the rear cover opened during printing To see for paper weights for each sheet refer to Print media spe...

Page 37: ...f the machine during operation Use only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope 1 Acceptable 2 Unacc...

Page 38: ... accumulate on them resulting in spotty printing To avoid smudging caused by fingerprints handle them carefully To avoid fading do not expose printed transparencies to prolonged sunlight Ensure that transparencies are not wrinkled curled or have any torn edges Do not use transparencies that separate from the backing sheet To prevent transparencies from sticking to each other do not let the printed...

Page 39: ...etween the labels causing serious jams Curl Must lie flat with no more than 13 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine comp...

Page 40: ...e problems with paper feeding turn the paper around Note that print quality is not guaranteed Must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected to the machine s fusing temperature for 0 1 second about 170 C 338 F Preprinted paper ink must be non flammable and should not adversely affect machine rollers Before you load preprinted paper...

Page 41: ...propriate paper If you want to use special sized paper such as billing paper select the Paper tab Size Edit and set Custom Paper Size Settings in the Printing Preferences see Opening printing preferences on page 47 7 Preparing originals Do not load paper smaller than 142 x 148 mm 5 6 x 5 8 inches or larger than 216 x 356 mm 8 5 x 14 inches Do not attempt to load the following s of paper in order t...

Page 42: ...t priority over the original on the scanner glass 1 Lift and open the scanner lid 2 Place the original face down on the scanner glass Align it with the registration guide at the top left corner of the glass 3 Close the scanner lid Leaving the scanner lid open while copying may affect copy quality and toner consumption Dust on the scanner glass may cause black spots on the printout Always keep it c...

Page 43: ...e of the scanner while copying or scanning It is harmful to eyes In the document feeder Using the document feeder you can load up to 40 sheets of paper 75 g m2 20 lbs bond for one job 1 Flex or fan the edge of the paper stack to separate the pages before loading originals 2 Load the original face up into the document feeder input tray Make sure that the bottom of the original stack matches the pap...

Page 44: ...der glass may cause black lines on the printout Always keep the glass clean see Cleaning the machine on page 69 To print on both sides of the paper using the ADF from the control panel press Copy Menu Copy Feature Duplex 1 2 Side Long or 1 2 SideShort and print on one side of the paper then reload the sheet to print on the other side ...

Page 45: ...ing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or Preferences from the Print window see Openi...

Page 46: ...nt job If the print job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Stop Clear on the control panel ...

Page 47: ...rk or An mark means you can select that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu The Print window appears 3 Select your machine from the Select Printer 4 Click Properties or Preferences You can check the machine s current status using t...

Page 48: ... drop down list The machine is now set to print according to the settings you have selected To delete saved settings select it from the Favorites drop down list and click Delete You can also restore the printer driver s default settings by selecting Default Favorite from the Favorites drop down list 12 Using help Click the option you want to know on the Printing Preferences window and press F1 on ...

Page 49: ...password from the Embedded Web Service Settings tab Machine Settings System Eco Settings the On force message appears You have to enter the password to change the eco mode status Change Template Follow the settings from Embedded Web Service Before you select this item you must set the eco function in Embedded Web Service Settings tab Machine Settings System Eco Settings 3 Press OK to save the sele...

Page 50: ...a blank page when the Eco mode is disabled Refers to the calculation coefficient about CO2 energy and paper from IEA the index of Ministry of Internal Affairs and Communication of Japan and www remanufacturing org uk Each model has a different index The power consumption in printing mode refers to the average printing power consupmtion of this machine The actual saved or reduced amount may differ ...

Page 51: ... operation press Stop Clear and the copying will stop 15 Changing the settings for each copy Your machine provides default settings for copying so that you can quickly and easily make a copy However if you want to change the options for each copy use the copy function buttons on the control panel If you press Stop Clear while setting the copy options all of the options you have set for the current...

Page 52: ...ect Dark to heighten the contrast and select Light to reduce it 3 Press Stop Clear to return to ready mode Original The original setting is used to improve the copy quality by selecting the document for the current copy job 1 Select copy Menu Copy Feature Original type on the control panel 2 Select the option you want and press OK Text Use for originals containing mostly text Text Photo Use for or...

Page 53: ...panel 2 Enter the copy size you want using the numeric keypad 3 Press OK to save the selection 4 Press Stop Clear to return to ready mode When you make a reduced copy black lines may appear at the bottom of your copy 16 ID card copying Your machine can print 2 sided originals on one sheet The machine prints one side of the original on the upper half of the paper and the other side on the lower hal...

Page 54: ...nt Side and Press Start appears on the display 4 Press Start Your machine begins scanningthe front side and showsPlaceBackSide and Press Start 5 Turn the original over and place it on the scanner glass where arrows indicate as shown Then close the scanner lid 6 Press Start If you do not press the Start button only the front side will be copied If the original is larger than the printable area some...

Page 55: ...the documents face up into the document feeder see Loading originals on page 42 2 Select scan Scan to PC Local PC on the control panel If you see Not Available message check the port connection or select Enable Scan from Device Panel in Dell Printer Manager Switch to advanced mode Scan to PC Settings 3 Select the application program you want and press OK Default setting is My Documents You can add...

Page 56: ...SL modem Telephone line see Rear view on page 17 18 Preparing to fax Before you send or receive a fax you need to connect the supplied line cord to your telephone wall jack see Rear view on page 17 Refer to the Quick Installation Guide how to make a connection The method of making a telephone connection is different from one country to another 19 Sending a fax When you place the originals you can ...

Page 57: ...arkness to suit your fax needs see Adjusting the document settings on page 58 4 Press On Hook Dial on the control panel or lift the handset 5 Enter a fax number using the number keypad on the control panel 6 Press Start on the control panel when you hear a high pitched fax signal from the remote fax machine Sending a fax to multiple destinations You can use the multiple send feature which allows y...

Page 58: ... When you receive a fax the machine answers the call on a specified number of rings and automatically receives the fax 21 Adjusting the document settings Before starting a fax change the following settings according to your original s status to get the best quality It may be necessary to press OK to navigate to lower level menus Resolution The default document settings produce good results when us...

Page 59: ...containing shades of gray or photographs Color Fax Original with colors Memory transmission is not available in this mode You can only send a color fax if the machine you are communicating with supports color fax reception and you send the fax manually 3 Press Stop Clear to return to ready mode Darkness You can select the degree of darkness of the original document The darkness setting is applied ...

Page 60: ...plies accessories and maintenance parts available for your machine Ordering supplies and accessories 61 Available supplies 62 Redistributing toner 65 Replacing the toner cartridge 66 Monitoring the supplies life 67 Setting the toner low alert 68 Cleaning the machine 69 ...

Page 61: ... obtain the list of available supplies and maintenance parts To order Dell authorized supplies and accessories visit www dell com supplies or contact your local Dell dealer or the retailer where you purchased your machine You can also visit www dell com or support dell com select your country region and obtain information on calling for service ...

Page 62: ... different configurations of toner cartridges and other supplies according to the specific country conditions Dell does not recommend using non genuine Dell toner cartridge such as refilled or remanufactured toner Dell cannot guarantee non genuine Dell toner cartridge s quality Service or repair required as a result of using non genuine Dell toner cartridges will not be covered under the machine s...

Page 63: ...ective bag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 and greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car fo...

Page 64: ...n the amount of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often ...

Page 65: ...ily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water hot water sets toner into fabric Do not touch the green underside of the toner cartridge Use the handle on the cartridge...

Page 66: ...gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thorougly it will increase the initial print quality Do not touch the green underside of the toner cartridge Use the handle on the cartridge to avoid touching this area When a toner cartridge has reached the end of life the machine will stop printing ...

Page 67: ...avigate to lower level menus for some models 1 Select Menu System Setup Maintenance Supplies Life on the control panel 2 Select the option you want and press OK Supplies Info Prints the supply information page Total Displays the total number of pages printed ADF Scan Displays the number of pages printed by using the document feeder Platen Scan Displays the number of pages scanned by using scanner ...

Page 68: ...s low a message or LED informing the user to change the toner cartridge appears You can set the option for whether or not this message or LED appears 1 Select Menu System Setup Maintenance Toner Low Alert on the control panel 2 Select the option you want 3 Press OK to save the selection ...

Page 69: ... a vacuum cleaner toner blows in the air and might be harmful to you During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems 4 Cleaning the outside Clean the machine cabinet with a soft lint free cloth Dampen the cl...

Page 70: ...ine 70 3 Maintenance Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine Before opening the front cover close the output support first ...

Page 71: ...ng the machine 71 3 Maintenance 6 Cleaning the pickup roller Before opening the front cover close the output support first If your machine has a power switch turn the power switch before cleaning the machine ...

Page 72: ...rt of each day and during the day as needed 1 Slightly dampen a soft lint free cloth or paper towel with water 2 Lift and open the scanner lid 3 Wipe the surface of the scanner glass until it is clean and dry 1 Scanner lid 2 Scanner glass 3 Document feeder glass 4 White bar 4 Wipe the underside of the scanner lid and white sheet until it is clean and dry 5 Close the scanner lid ...

Page 73: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 74: ...tanding display messages 87 This chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced User s Guide If you cannot find a solution in the User s Guide or the probl...

Page 75: ...ed correctly see Tray overview on page 31 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper s in a tray Use only recommended print media see Print media specificati...

Page 76: ...en an original document jams in the document feeder a warning message appears on the display To avoid tearing the document remove the jammed document slowly and carefully To prevent document jams use the scanner glass for thick thin or mixed paper originals ...

Page 77: ...Clearing original document jams 77 4 Troubleshooting 1 Original paper jam in front of scanner ...

Page 78: ...Clearing original document jams 78 4 Troubleshooting 2 Original paper jam inside of scanner ...

Page 79: ...ring original document jams 79 4 Troubleshooting 3 Original paper jam in exit area of scanner 1 Remove any remaining pages from the document feeder 2 Gently remove the jammed paper from the document feeder ...

Page 80: ...80 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 4 In tray ...

Page 81: ...Clearing paper jams 81 4 Troubleshooting 5 In the manual tray ...

Page 82: ...Clearing paper jams 82 4 Troubleshooting 6 Inside the machine The fuser area is hot Take care when removing paper from the machine ...

Page 83: ...Clearing paper jams 83 4 Troubleshooting 7 In the exit area ...

Page 84: ...Clearing paper jams 84 4 Troubleshooting 8 In the duplex unit area 1 2 1 2 ...

Page 85: ...he machine is waiting for the error to be cleared Check the display message When the problem is cleared the machine resumes For some models that does not support the display screen on the control panel this feature is not applicable Small amount of toner is left in the cartridge The estimated cartridge life of toner is close Prepare a new cartridge for replacement You may temporarily increase the ...

Page 86: ...inting see Eco printing on page 48 Off Eco mode is off a Estimated cartridge life means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment percentage of image area printing interval graphics media and media size Some amount of toner may remain in the...

Page 87: ...ray number 9 Paper Jam related messages Message Meaning Suggested solutions Document jam Remove jam The loaded original document has jammed in the document feeder Clear the jam see Clearing original document jams on page 76 Paper Jam in tray Paper has jammed in the paper feed area Clear the jam see In tray on page 80 Paper Jam in Manual Feeder Paper has jammed in the manual feeder Clear the jam se...

Page 88: ... cartridge The toner cartridge you have installed is not for your machine Install a Dell genuine toner cartridge designed for your machine Prepare new cartridge Small amount of toner is left in the indicated cartridge The estimated cartridge life of toner is close Prepare a new cartridge for a replacement You may temporarily increase the printing quality by redistributing the toner see Redistribut...

Page 89: ...Continue as shown on the control panel If you select Stop the printer stops printing and you cannot print any more without changing the cartridge If you select Continue the printer keeps printing but the printing quality cannot be guaranteed Replace the toner cartridge for the best print quality when this message appears Using a cartridge beyond this stage can result in printing quality issues see...

Page 90: ...ading Load the required size paper Message Meaning Suggested solutions Network Problem IP Conflict The network IP address you have set is being used by someone else Check the IP address and reset it if necessary see Advanced Guide Message Meaning Suggested solutions Door of scanner is open The document feeder cover is not securely latched Close the cover until it locks into place Error error numbe...

Page 91: ... This chapter provides product specifications and information concerning applicable regulations Specifications 92 Dell technical support policy 102 Contacting Dell 103 Warranty and return policy 104 Copyright 105 ...

Page 92: ... 406 x 338 x 384mm 15 98 x 13 30 x 15 12 inches Weight Machine with consumables 10 4 Kg Noise Levela Ready mode 26 dB A Print mode Less than 50 dB A Copy mode Less than 53 dB A Scan mode scanner glass 52 dB A Scan mode document feeder 53 dB A Temperature Operation 10 to 32 C 50 to 89 6 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingb 11...

Page 93: ...han 3 0 W Power off mode Less than 0 2 W Network Standby Mode All Port Activation Less than 3 0 W a Sound Pressure Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing b See the rating label on the machine for the correct voltage V frequency hertz and of current A for your machine Items Description ...

Page 94: ...f 80 g m2 21 lbs bond 70 to 90 g m2 19 to 24 lbs bond 1 sheet of 80 g m2 21 lbs bond Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148...

Page 95: ...Plain paper section Not available in tray 164 to 220 g m2 44 to 59 lbs bond Thin paper Refer to the Plain paper section Refer to the Plain paper section 60 to 70 g m2 16 to 19 lbs bond 60 to 70 g m2 16 to 19 lbs bond Transparency Letter A4 Refer to the Plain paper section Not available in tray 138 to 146 g m2 37 to 39 lbs bond Labelsc Letter Legal US Folio A4 JIS B5 ISO B5 Executive A5 Refer to th...

Page 96: ...s a Maximum capacity may differ depending on media weight thickness and environmental conditions b 1 sheet for manual feeder c The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothness d The paper types available in the manual feeder Plan Thick Thicker Thin Cotton Colored Pre printed Recycled Envelope Transparency Labels Cardstock Bond Arc...

Page 97: ...00 MHz Pentium III 933 MHz 64 MB 128 MB 600 MB Windows XP Intel Pentium III 933 MHz Pentium IV 1 GHz 128 MB 256 MB 1 5 GB Windows Server 2003 Intel Pentium III 933 MHz Pentium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit pr...

Page 98: ...pace Mac OS X 10 4 Intel processors PowerPC G4 G5 128 MB for a powerPC based Mac 512 MB 512 MB for an Intel based Mac 1 GB 1 GB Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 10 10 Intel processors 2 GB 4 GB ...

Page 99: ...64 bit SuSE Linux 10 1 32 bit OpenSuSE 10 2 10 3 11 0 11 1 11 2 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 32 64 bit CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB ...

Page 100: ...Specifications 100 5 Appendix Unix Items Requirements Operating system Sun Solaris 9 10 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 Free HDD space Up to 100 MB ...

Page 101: ... supported by the machine Items Specifications Network interface Ethernet 10 100 Base TX Wired Lan Network operating system Windows 2000 Server 2003 Server 2008 XP Vista 7 Server 2008 R2 Various Linux OS Mac OS X 10 4 10 10 Unix Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP ...

Page 102: ...e functionality of the printer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at Dell Support Additional technical support options may be available for purchase Dell provides limited technical support for the printer and any Dell installed software and peripherals Support for third party software and peripherals is pr...

Page 103: ...dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your email address as your password Electronic Support Service mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countri...

Page 104: ... Inc Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your printer refer to the Product Information Guide ...

Page 105: ...arks or trademarks of Adobe Systems Incorporated in the United States and or other countries iPad iPhone iPod touch TrueType Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their produc...

Page 106: ...rmation about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on windows ...

Page 107: ...g Menus Before you begin reading a chapter 134 Print menu 135 Copy menu 136 Fax menu 140 System setup 143 4 Special Features Altitude adjustment 150 Entering various characters 151 Setting up the fax address book 152 Printing features 155 Scan features 167 Fax features 174 5 Useful Management Tools Using Firmware update utility 184 Using Dell Supplies Ordering Utility 185 Using Embedded Web Servic...

Page 108: ...108 ADVANCED Power and cable connecting problems 199 Printing problems 200 Printing quality problems 203 Copying problems 211 Scanning problems 212 Faxing problems 214 Operating system problems 216 ...

Page 109: ...ne is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 120 Installation for Macintosh 110 Reinstallation for Macintosh 112 Installation for Linux 113 Reinstallation for Linux 114 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the ...

Page 110: ... you can choose individual components to install 11 Enter the password and click OK 12 Installing software requires you to restart your computer Click Continue Installation 13 After the installation is finished click Restart 14 Open the Applications folder Utilities Print Setup Utility For Mac OS X 10 5 or higher open the Applications folder System Preferences and click Print Fax 15 Click Add on t...

Page 111: ... for Macintosh 111 1 Software Installation To install the fax driver a Open the Applications folder Dell Fax Queue Creator b Your machine appears on the Printer List c Select machine to use and click Create button ...

Page 112: ...d to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Macintosh desktop 4 Double click the MAC_Installer folder Uninstaller OS X icon 5 Enter the password and click OK 6 When the uninstall is done click OK If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 113: ...not a super user ask your system administrator 3 From the Dell website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package and extract the package 5 Double click cdroot autorun 6 When the welcome screen appears click Next 7 When the installation is complete click Finish The installation program added the Unified Driver Configurator desktop icon...

Page 114: ...Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administrator 3 Click the icon at the bottom of the desktop When the Terminal screen appears type in the following root localhost root cd opt Dell mfp uninstall root localhost uninstall uninstall sh 4 Click ...

Page 115: ...ing up a network connected machine and software Useful network programs 116 Wired network setup 117 Installing driver over the network 120 IPv6 configuration 126 AirPrint 129 Google Cloud Print 130 Supported optional devices and features may differ according to your model see Features on page 6 ...

Page 116: ...tification option When you set this option the machine status toner cartridge shortage or machine error will be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SetIP wired network setup This utility program allows you to select a network interface and manually configure the IP addresses for use w...

Page 117: ... Rear view on page 17 TCP IPv6 is not supported by this program First you have to set up an IP address for network printing and managements In most cases a new IP address will be automatically assigned by a DHCP Dynamic Host Configuration Protocol server located on the network IPv4 configuration using SetIP Windows Before using the SetIP program disable the computer firewall from Control Panel Sec...

Page 118: ...iguration using SetIP Macintosh Before using the SetIP program disable the computer firewall from System Preferences Security Firewall The following instructions may vary from your model 1 Connect your machine to the network with a network cable 2 Insert the Installation CD ROM and open the disk window select MAC_Installer MAC_Printer SetIP SetIPapplet html 3 Double click the file and Safari will ...

Page 119: ...tor The following instructions may vary from your model or operating systems 1 Open opt Dell mfp share utils 2 Double click the SetIPApplet html file 3 Click to open the TCP IP configuration window 4 Enter the machine s new information into the configuration window In a corporate intranet you may need to have this information assigned by a network manager before proceeding Find the machine s MAC a...

Page 120: ...lso your machine s IP address should have been set If the Found New Hardware Wizard appears during the installation procedure click Cancel to close the window 2 Insert the supplied software CD into your CD ROM drive The software CD should automatically run and an installation window will appear If the installation window does not appear click Start All programs Accessories Run X Setup exe replacin...

Page 121: ...d set this option unactivated For other operating system refer to its on line guide 6 Follow the instructions in the installation window 6 Macintosh 1 Make sure that the machine is connected to your network and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Macintosh desktop For Mac OS X 10 8 or higher double click the CD ROM...

Page 122: ...w will pop up 16 For Mac OS X 10 4 click IP Printer For Mac OS X 10 5 or higher click IP 17 Select HP Jetdirect Socket in Protocol When printing a document containing many pages printing performance may be enhanced by choosing Socket for Printer Type option 18 Enter the machine s IP address in the Address input field 19 Enter the queue name in the Queue input field If you cannot determine the queu...

Page 123: ...s IP address and model name appears on list field 9 Select your machine and click Next 10 Input the printer description and Next 11 After the machine is added click Finish 12 When installation is done click Finish Add a network printer 1 Double click the Unified Driver Configurator 2 Click Add Printer 3 The Add printer wizard window opens Click Next 4 Select Network printer and click the Search bu...

Page 124: ...ackage For example on IBM AIX use the following commands gzip d enter the package name tar xf 5 Go to the unpacked directory 6 Run the install script install i install is the installer script file which is used to install or uninstall the UNIX Printer Driver package Use chmod 755 install command to give the permission to the installer script 7 Execute the install c command to verify installation r...

Page 125: ...r in this window according to the following steps 1 Type the name of the printer 2 Select the appropriate printer model from the model list 3 Enter any description corresponding to the type of the printer in the Type field This is optional 4 Specify any printer description in the Description field This is optional 5 Specify the printer location in the Location field 6 Type the IP address or DNS na...

Page 126: ...t that will check IPv6 addresses see Printing a network configuration report on page 117 4 Select Start Control Panel Printers and Faxes 5 Click Add a printer in the left pane of the Printers and Faxes windows 6 Click Add a local printer in the Add Printer windows 7 The Add Printer Wizard window appears Follow the instructions in the window If the machine does not work in the network environment a...

Page 127: ...er request DHCPv6 Off Never use DHCPv6 regardless of router request Router Use DHCPv6 only when requested by a router 10 From the Embedded Web Service For models that do not have the display screen on the control panel you need to access Embedded Web Service first using the IPv4 address and follow the below procedure to use IPv6 1 Access a web browser such as Internet Explorer from Windows Enter t...

Page 128: ... button Using Embedded Web Service 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration report on page 117 3 Enter the IPv6 addresses e g http FE80 215 99FF FE66 7701 Address must be enclosed...

Page 129: ...edded Web Service type in the below default ID and password ID admin Password dell00000 5 When the Embedded Web Service window opens click Settings Network Settings 6 Click Raw TCP IP LPR IPP or mDNS You can enable the IPP protocol or mDNS protocol 12 Printing via AirPrint For example the iPad manual provides these instructions 1 Open your email photo web page or document you want to print 2 Touch...

Page 130: ...owser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Click Login in the upper right corner of the Embedded Web Service website 6 If it s your first time logging into Embedded Web Service you need to log in as an administrator Type in the below default ID and Password We reco...

Page 131: ...ng web site http support google com chromeos bin answer py hlen answer1241064 Printing from an application on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download it from the application store such as Android Market or App Store 2 Access the Goo...

Page 132: ... Print 132 2 Using a Network Connected Machine 3 Click the wrench icon in the browser s top right corner 4 Click Print A new tab for printing appears 5 Select Print with Google Cloud Print 6 Click the Print button ...

Page 133: ...s This chapter explains how to browse the current status of your machine and the method of setting for advanced machine setup Before you begin reading a chapter 134 Print menu 135 Copy menu 136 Fax menu 140 System setup 143 ...

Page 134: ...e Menu overview on page 25 The following are tips for using this chapter The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu Some menus may not appear on the display depending on options If so it is not applicable to your machine For models that do not have the Menu on the control panel this feature is...

Page 135: ... the binding edge Copies You can enter the number of copies using the number keypad Resolution Specifies the number of dots printed per inch dpi The higher the setting the sharper printed characters and graphics Darkness Lightens or darkens the print on the page The Normal setting usually produces the best result Use the Light toner density setting to save toner Clear Text Prints text darker than ...

Page 136: ...ot available Darkness Adjusts the brightness level to make a copy that is easier to read when the original contains faint markings and dark images see Darkness on page 51 Contrast Adjusts the contrast level to scan an original that is easier to read when the original contains too faint or too dark contents see Contrast on page 52 Original Type Improves the copy quality by selecting the document ty...

Page 137: ...se this feature If the machine set to Eco mode this feature is not available For better image quality Select copy Menu Copy Feature Original Type Photo on the control panel Item Description Layout Poster Copy Prints a single page document onto 4 Poster 2x2 9 Poster 3x3 or 16 Poster 4x4 sheets of paper for the purpose of pasting the sheets together to form one poster size document This copy feature...

Page 138: ...gd Prints an image without its background This copy feature removes the background color and can be helpful when copying an original containing color in the background such as a newspaper or a catalog Off Does not use this feature Auto Optimizes the background Enhance Lev 1 2 The higher the number is the more vivid the background is Erase Lev 1 4 The higher the number is the lighter the background...

Page 139: ...he display depending on options or models If so it is not applicable to your machine see Menu overview on page 25 To change the menu options Press copy Menu Copy Setup on the control panel Item Description Change Default Resets the value or setting to the printer s out of box state ...

Page 140: ...ity fax see Resolution on page 58 Scan Size Sets the image size Multi Send Sends a fax to multiple destinations see Sending a fax to multiple destinations on page 57 You cannot send a color fax using this feature Delay Send Sets your machine to send a fax at a later time when you will not be present see Delaying a fax transmission on page 176 You cannot send a color fax using this feature Priority...

Page 141: ...ng a reserved fax job on page 177 Item Description Item Description Redial Times Sets the number of redial attempts If you enter 0 the machine will not redial Redial Term Sets the time interval before automatic redialling Prefix Dial Sets a prefix of up to five digits This number dials before any automatic dial number is started It is useful for accessing a PABX exchange ECM Mode Sends faxes using...

Page 142: ...ket on the back of the machine If you pick up the extension phone and hear fax tones enter the code It is preset to 9 at the factory Auto Reduction Automatically reduces an incoming fax page to fit the size of the paper loaded in the machine Discard Size Discards a specific length from the end of the received fax Junk Fax Setup Blocks any unwanted faxes that you stored in the memory as junk fax nu...

Page 143: ...waits before going to power save mode When the machine does not receive data for an extended period of time power consumption is automatically lowered Wakeup Event You can set the condition to wake up from power save mode Set the item on Button Press When you press any button except power button the machine wake up from the power save mode Scanner When you insert paper in the document feeder the m...

Page 144: ...stitutes the printer driver s paper size to prevent the paper mismatch between Letter and A4 For example if you have A4 paper in the tray but you set the paper size to Letter in the printer driver the machine prints on A4 paper and vice versa PrintBlankPage The printer detects the printing data from computer whether a page is empty or not You can set to print or skip the blank page Toner Save Acti...

Page 145: ...s for the document Item Description Key Sound Turns the key sound on or off With this option set to on a tone sounds each time a key is pressed Alarm Sound Turns the alarm sound on or off With this option set to on an alarm tone sounds when an error occurs or fax communication ends Speaker Turns on or off the sounds from the telephone line through the speaker such as a dial tone or a fax tone With...

Page 146: ...Description Fax Send Prints a transmission report including the fax number the number of pages the elapsed time of the job the communication mode and the communication results for fax job Youcan set up your machine to automatically print a transmission confirmation report after each fax job Fax Sent Prints information on the faxes you have recently sent Fax Received Prints information on the faxes...

Page 147: ...ty message Supplies Life Shows the supply life indicators see Monitoring the supplies life on page 67 Serial No Shows the machine s serial number When you call for service or register as a user on the Dell website you can find this TonerLow Alert Customizes the level to alert toner low or toner empty see Setting the toner low alert on page 68 Item Description All Setting Clears all of the data sto...

Page 148: ... all records of received faxes Item Description Option Description TCP IP IPv4 Selects the appropriate protocol and configure parameters to use the network environment There are lots of parameters to be set If you are not sure leave as is or consult the network administrator TCP IP IPv6 Selects this option to use the network environment through IPv6 see IPv6 configuration on page 126 Ethernet Spee...

Page 149: ...es Altitude adjustment 150 Entering various characters 151 Setting up the fax address book 152 Printing features 155 Scan features 167 Fax features 174 The procedures in this chapter are mainly based on Windows 7 It may be necessary to press OK to navigate to lower level menus for some models ...

Page 150: ...etermine the altitude where you are 1 High 3 2 High 2 3 High 1 4 Normal For Windows and Macintosh users see Device Settings on page 190 You can set the altitude value from Device Settings in Dell Printer Manager program or Machine section in Printer Settings Utility program If your machine is connected to the network you can set the altitude via Embedded Web Service see Using Embedded Web Service ...

Page 151: ... O m n o and finally 6 To find the letter that you want to enter see Keypad letters and numbers on page 151 You can enter a space by pressing 1 twice To delete the last digit or character press the left right or up down arrow button 2 Keypad letters and numbers Special character sets may differ from your machine depending on its options Some of the follow key values may not appear depending on the...

Page 152: ...e fax number you want and press OK 5 Press the Stop Clear button to return to ready mode 4 Using speed dial numbers When you are prompted to enter a destination number while sending a fax enter the speed dial number at which you stored the number you want For a one digit 0 9 speed dial number press and hold the corresponding digit button on the number keypad for more than 2 seconds For a two or th...

Page 153: ...mbers into the group 7 When you have finished select No when Another Number appears and press OK 8 Press Stop Clear to return to ready mode 7 Editing group dial numbers 1 Select fax Address Book New Edit Group Dial on the control panel 2 Enter the group dial number you want to edit and press OK 3 Enter a new speed dial number to add and press OK then Add appears Enter a speed dial number stored in...

Page 154: ... name and number or the keypad button labeled with the letter you want to search For example if you want to find the name MOBILE press the 6 button which is labeled with MNO 4 Press Stop Clear to return to ready mode 9 Printing address book You can check your Address Book settings by printing a list 1 Select ct fax Address Book Print on the control panel 2 The machine begins printing ...

Page 155: ...ach print job change it in Printing Preferences 11 Setting your machine as a default machine 1 Click the Windows Start menu 2 Select Control Panel Devices and Printers 3 Select your machine 4 Right click your machine and select Set as Default Printer If Printing preferences has a you can select other printer drivers connected to the selected printer 12 Using advanced print features XPS printer dri...

Page 156: ...plication you are using Understanding special printer features You can use advanced printing features when using your machine To take advantage of the printer features provided by your printer driver click Properties or Preferences in the application s Print window to change the print settings The machine name that appears in the printer properties window may differ depending on the machine in use...

Page 157: ...r Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US Folio or Ofici...

Page 158: ...paper jam or damage the machine Item Description Double sided Printing None Disables this feature Long Edge This option is the conventional layout used in bookbinding Short Edge This option is the conventional layout used in calendars Reverse Double Sided Printing Check this option to reverse the print order when duplex printing Paper Options Changes the size of a document to appear larger or smal...

Page 159: ... Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options d Click Update to save the changes e Click OK or Print until you exit the Print window Item Description Watermark Deleting a watermark a To change the print settings from your s...

Page 160: ...page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Item Description Overlay Creating a new page overlay a To save the document as an overlay access Printing Preferences...

Page 161: ...e file click Open The file appears in the Overlay List box and is available for printing Select the overlay from the Overlay List box d If necessary check Confirm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been sel...

Page 162: ...xcept for the name the composition of the printer properties window is similar to the following Printing multiple pages on one sheet You can print more than one page on a single sheet of paper This feature provides a cost effective way to print draft copies 1 Open an application and select Print from the File menu 2 Select Layout from the drop down list under Orientation In the Pages per Sheet dro...

Page 163: ...neral Changes the paper size the paper type and the orientation of the documents It enables the duplex feature adds start and end banners and changes the number of pages per sheet Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Text Specifies the page margins and set the text opt...

Page 164: ...n the Unified Driver Configurator If necessary switch to Printers configuration 2 Select your machine on the available printers list and click Properties 3 The Printer Properties window appears The following five tabs display at the top of the window General Allows you to change the printer location and name The name entered in this tab displays on the printer list in Printers configuration Connec...

Page 165: ... how many copies are needed in Number of Copies To take advantage of the printer features provided by your printer driver press Properties 5 Press OK to start the print job Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties The following hot keys may also be used H for Help O for OK A for Apply and C for ...

Page 166: ...s resolution or image position of your document Text tab Set the character margin line space or the columns of the actual print output Margins tab Use Margins Set the margins for the document By default margins are not enabled The user can change the margin settings by changing the values in the respective fields Set by default these values depend on the page size selected Unit Change the units to...

Page 167: ... applications Scanning an image launches the selected application enabling you to control the scanning process This feature can be used via the local connection or the network connection see Scanning from image editing program on page 168 Dell Scan Assistant SmarThru Office You can use this program to scan images or documents See Scanning with Dell Scan Assistant on page 169 See Scanning with Smar...

Page 168: ...r registered computer ID and enter the Password if necessary ID is the same ID as the registered scan ID for Dell Printer Manager Switch to advanced mode Scan to PC Settings Password is the 4 digit number registered password for Dell Printer Manager Switch to advanced mode Scan to PC Settings 4 Select the option you want and press OK 5 Scanning begins Scanned image is saved in computer s C Users u...

Page 169: ... Unlike the TWAIN driver the WIA driver allows you to scan and easily adjust images without using additional software The WIA driver works only on Windows OS not supported Windows 2000 with a USB port 1 Make sure that the machine is connected to your computer and powered on 2 Place a single document face down on the document glass or load the documents face up into the document feeder see Loading ...

Page 170: ...You can use the OCR Optical Character Reader feature from SmarThru Office program 1 Make sure that the machine is connected to your computer and powered on 2 Place a single document face down on the document glass or load the documents face up into the document feeder see Loading originals on page 42 3 Double click the SmarThru Office icon 4 The SmarThru Office appears Click the Help or button fro...

Page 171: ... If a warning message appears click Change Port to select port or If TWAIN UI appears click Change Port from the Preference tab and select a new port For 10 5 Click Devices Browse Devices on Menu bar Make sure that Connected checkbox is checked beside your machine in Bonjour Devices If you want to scan using TWAIN refer to the Mac OS X10 4 steps above For 10 7 or higher select your device below SH...

Page 172: ...k the Unified Driver Configurator on your desktop 3 Click the button to switch to Scanners Configuration 4 Select the scanner on the list 5 Click Properties 6 Place a single document face down on the document glass or load the documents face up into the document feeder see Loading originals on page 42 7 From the Scanner Properties window click Preview ...

Page 173: ...the image area to be scanned in the Preview Pane 10 Select the option you want 11 Scan and save your scanned image For later use you can save as your scan settings and add it to the Job Type drop down list Editing an image with Image Manager The Image Manager application provides you with menu commands and tools to edit your scanned image ...

Page 174: ...imes or Redial Term you want 3 Select the option you want 26 Redialing the fax number 1 Press Redial Pause button on the control panel 2 Select the fax number you want Ten recently sent fax numbers with ten received Caller IDs are shown 3 When an original is loaded in the document feeder the machine automatically begins to send If an original is placed on the scanner glass select Yes to add anothe...

Page 175: ...ur computer the Dell Network PC Fax program must be installed This program will be installed when you installed the printer driver 1 Open the document to be sent 2 Select Print from the File menu The Print window will be displayed It may look slightly different depending on your application 3 Select Dell Network PC Fax from the Print window 4 Click Print or OK 5 Enter the recipients numbers and se...

Page 176: ...nations Once you entered a group dial number you cannot enter another group dial numbers anymore 8 Enter the job name and the time If you set a time earlier than the current time the fax will be sent at that time on the following day 9 The original is scanned into memory before transmission The machine returns to ready mode The display reminds you that you are in ready mode and that a delayed fax ...

Page 177: ...r and press OK 4 Enter the job name and press OK 5 If an original is placed on the scanner glass select Yes to add another pages Load another original and press OK When you have finished select No when Another Page appears The machine starts to scan and send a fax to destinations 31 Forwarding a sent fax to another destination You can set the machine to forward the received or sent fax to other de...

Page 178: ...ward Forward on the control panel Forward options may not be available depending on model or optional goods see Variety feature on page 7 2 To set the machine to print out a fax when fax forwarding has been completed select Forward Print 3 Enter the destination fax number email address or server address and press OK 4 Enter the starting tim and ending time then press OK 5 Press Stop Clear to retur...

Page 179: ...x Setup Receiving Receive Mode on the control panel 2 Select the option you want Fax Answers an incoming fax call and immediately goes into the fax reception mode Tel Receives a fax by pressing On Hook Dial and then Start button Ans Fax Is for when an answering machine attached to your machine Your machine answers an incoming call and the caller can leave a message on the answering machine If the ...

Page 180: ...ket your machine automatically goes into Fax mode after a predefined number of rings If the answering machine has a user selectable ring counter set the machine to answer incoming calls within 1 ring If the machine is in Tel mode disconnect or switch off the answering machine with the fax machine Otherwise the outgoing message from the answering machine will interrupt your phone conversation 37 Re...

Page 181: ...set up again if you re assign your fax number or connect the machine to another telephone line After DRPD has been set up call your fax number again to verify that the machine answers with a fax tone Then have a call placed to a different number assigned to that same line to be sure the call is forwarded to the extension telephone or answering machine plugged into the EXT socket 39 Receiving in se...

Page 182: ... like a note pad 3 Press OK 4 Press Stop Clear to return to ready mode 41 Receiving faxes in memory Since your machine is a multi tasking device it can receive faxes while you are making copies or printing If you receive a fax while you are copying or printing your machine stores incoming faxes in its memory Then as soon as you finish copying or printing the machine automatically prints the fax If...

Page 183: ...s provided to help you make full use of your machine Using Firmware update utility 184 Using Dell Supplies Ordering Utility 185 Using Embedded Web Service 186 Using Dell Printer Manager 188 Using Dell Printer Status 191 Using the Linux Unified Driver Configurator 193 ...

Page 184: ...art menu select Programs or All Programs Dell Dell Printers your printer driver name Firmware Update Utility 2 Download the latest firmware Click http www support dell com 3 If your printer is connected with an USB cable click USB Connected Printer or Network Connected Printer 4 Click Browse and select the downloaded firmware file 5 Click Update Firmware ...

Page 185: ...ntosh OS users only 1 Double click the Dell Supplies Ordering Utility icon on your desktop OR From the Start menu select Programs or All Programs Dell Dell Printers your printer driver name Dell Supplies Ordering Utility For Macintosh Open the Applications folder Dell folder Dell Supplies Ordering Utility 2 The Dell Supplies Ordering Utility window opens ...

Page 186: ...Service Before configuring options in Embedded Web Service you need to log in as an administrator You can still use Embedded Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the upper right of the Embedded Web Service website 2 Type in the ID and Password then click Login ID admin Password dell00000 2 Embedded Web Service overview Some tabs...

Page 187: ...twork environment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security IPv4 IPv6 filtering Maintenance tab This tab allows you to maintain your ...

Page 188: ... different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 3 Understanding Dell Printer Manager To open the program For Windows Select Start Programs or All Programs Dell Dell Printers Dell Printer Manager Dell Printer Manager For Macintosh Open the Applications folder Dell folder ...

Page 189: ...view the online User s Guide 3 Application information Includes links for changing to the advanced settings preference help and about The button is used to change the user interface to the advanced settings user interface see Advanced settings user interface overview on page 189 4 Quick links Displays Quick links to machine specific functions This section also includes links to applications in the...

Page 190: ...d general scan and device settings Image tab Contains settings related to image altering Fax to PC Settings This menu includes settings related to the basic fax functionality of the selected device Disable If Disable is On incoming faxes will not be received on this device Enable Fax Receiving from Device Enables faxing on the device and allow more options to be set Alert Settings Windows only Thi...

Page 191: ...nterStatusisinstalledautomatically when you install the machine software You can also launch Dell Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error might occur in t...

Page 192: ...5 Useful Management Tools 2 Option You can set printing job alert related settings 3 Order Supplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide 5 Close Close the window ...

Page 193: ...n page 113 After the driver is installed on your Linux system the Unified Driver Configurator icon will automatically be created on your desktop 6 Opening Unified Driver Configurator 1 Double click the Unified Driver Configurator on the desktop You can also click the Startup Menu icon and select Dell Unified Driver Unified Driver Configurator 2 Click each button on the left to switch to the corres...

Page 194: ...ified Driver Configurator 7 Printers configuration Printers configuration has the two tabs Printers and Classes Printers tab View the current system s printer configuration by clicking on the machine icon button on the left side of the Unified Driver Configurator window 1 Switches to Printers configuration 2 Shows all of the installed machines 3 Shows the status model name and URI of your machine ...

Page 195: ...e as a default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s properties Classes tab The Classes tab shows a list of available machine classes Refresh Renews the classes list Add Class Allows you to add a new machine class Remove Class Removes the selected machine clas...

Page 196: ...orts check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases the selected port 1 Switches to Ports configuration 2 Shows all of the available ports 3 Shows the port type device connected to the port and status ...

Page 197: ...on for what to do if you encounter an error Paper feeding problems 198 Power and cable connecting problems 199 Printing problems 200 Printing quality problems 203 Copying problems 211 Scanning problems 212 Faxing problems 214 Operating system problems 216 ...

Page 198: ...he tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on special materials use the manual feeding in tray An incorrect type of paper is being used...

Page 199: ...ions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first If the machine has a Power button on the control press it Disconnect the machine s cable and reconnect it ...

Page 200: ...l the toner cartridge see Replacing the toner cartridge on page 66 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 66 If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page 17 T...

Page 201: ... be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page orientation setting may be incorrect Change the page orientation in your application see Opening printing preferences on page 47 See the printer driver help screen see Using help on page 48 The paper size and the paper size settings do not match Ensure that the paper size ...

Page 202: ...ng options It will take longer to print when you print a PDF file as an image The print quality of photos is not good Images are not clear The resolution of the photo is very low Reduce the photo size If you increase the photo size in the software application the resolution will be reduced Before printing the machineemitsvapornear the output tray Using damp paper can cause vapor during printing Th...

Page 203: ...oner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 69 The surface of the LSU part inside the machine may be dirty Clean the inside of your machine see Cleaning the ma...

Page 204: ... some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening printing preferences on page 47 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper falls t...

Page 205: ...oblem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one see Replacing the toner cartridge on page 66 ...

Page 206: ...pping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 47 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening printing preferences on page 47 Ensure the correct paper type ...

Page 207: ...properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested solutions A a B b C A a B b C A ...

Page 208: ... are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 69 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one see Replacing the toner cartridge on page 66 The machine may require repairing Contact a service ...

Page 209: ...ransparencies try another type of transparency Because of the composition of transparencies some character voids are normal You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge...

Page 210: ...Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 47 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ...

Page 211: ...e that the original is face down on the scanner glass or face up in the document feeder If these steps do not correct the problem contact a service representative Image rubs off the copy easily Replace the paper in the tray with paper from a new package In high humidity areas do not leave paper in the machine for extended periods of time Frequent copy paper jams occur Fan the paper then turn it ov...

Page 212: ...ith a known good cable If necessary replace the printer cable Check that the scanner is configured correctly Check scan setting in the SmarThru Office or the application you want to use to make certain that the scanner job is being sent to the correct port for example USB001 The unit scans very slowly Check if the machine is printing received data If so scan the document after the received data ha...

Page 213: ... a copying or printing job in progress Try your job again when that job is finished The selected port is currently being used Restart your computer and try again The machine printer cable may be improperly connected or the power may be off The scanner driver is not installed or the operating environment is not set up properly Ensure that the machine is properly connected and the power is on then r...

Page 214: ...ight size not too thick or thin Make sure that the document feeder is firmly closed The document feeder rubber pad may need to be replaced Contact a service representative Faxes are not received automatically The receiving mode should be set to fax see Changing the receive modes on page 179 Make sure that there is paper in the tray see Print media specifications on page 94 Check to see if the disp...

Page 215: ...paper or cannot answer incoming calls Speak with the other machine operator and ask them to solve the problem on their side Faxes do not store in memory There may not be enough memory space to store the fax If the display indicating the memory status shows delete any faxes you no longer need from the memory and then try to store the fax again Call for service Blank areas appear at the bottom of ea...

Page 216: ... software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the m...

Page 217: ...n image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Macintosh ...

Page 218: ...cript until GNU Ghostscript version 7 05 when the base color space of the document is indexed color space and it is converted through CIE color space Because Postscript uses CIE color space for Color Matching System you should upgrade Ghostscript on your system to at least GNU Ghostscript version 7 06 or later You can find recent Ghostscript versions at www ghostscript com Some color images come o...

Page 219: ...nsure the scanner driver for your machine is installed in your system Open Unified Linux Driver configurator switch to Scanners configuration then press Drivers Make sure that driver with a name corresponding to your machine s name is listed in the window Ensure the port is not busy Since functional components of machine printer and scanner share the same I O interface port the situation of simult...

Page 220: ...s WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Macintosh 1984 and is now depr...

Page 221: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Page 222: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 223: ...ntrol MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Macintosh 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is...

Page 224: ...dly rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the ...

Page 225: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Page 226: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Page 227: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Page 228: ...to interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial...

Page 229: ...ddress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can ...

Page 230: ...port USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government document...

Page 231: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Page 232: ...o a reserved fax 176 automatic redialing 174 canceling a reserved fax job 177 changing the receive modes 179 delaying a fax transmission 176 forwarding a received fax to another destination 178 forwarding a sent fax to another destination 177 general setup 140 printing faxes on both sides of the paper 182 Printing sent fax report automatically 182 receiving a fax in the computer 178 receiving faxe...

Page 233: ...on for USB cable connected 114 printer properties 164 printing 163 scanning 172 system requirements 100 unifled driver configurator 193 using SetIP 119 linux scanning 172 loading paper in manual feeder multi purpose tray 34 paper in the tray1 33 special media 36 loading originals 42 M machine information 136 139 140 146 machine setup machine status 136 139 140 146 Macintosh common Macintosh proble...

Page 234: ...ope 37 labels 39 output support 94 preprinted paper 40 setting the paper size 41 setting the paper type 41 special media 36 transparency 38 print menu 135 print resolution set Linux 163 printer preferences Linux 164 Printing 45 printing changing the default print settings 155 Linux 163 Macintosh 161 multiple pages on one sheet of paper Macintosh 162 printing a document Windows 45 printing to a fil...

Page 235: ...pecifications 92 print media 94 status 19 supplies available supplies 62 estimated toner cartridge life 64 monitoring the supplies life 67 ordering 62 replacing toner cartridge 66 Supplies Ordering Utility 185 T toner cartridge estimated life 64 handling instructions 63 non Dell and refilled 63 redistributing toner 65 replacing the cartridge 66 storing 63 tray adjusting the width and length 31 cha...

Page 236: ...dex 236 Index delete 159 edit 159 Windows common Windows problems 216 driver installation for network connected 120 driver installation for USB cable connected 21 23 system requirements 97 using SetIP 117 ...

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