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Troubleshooting

5-25

User’s Guide for Magna™ Platinum Series™ Printers

Figure 5-6: Pack a Magna printer for shipping

13 Slide the wrapped printer into the shipping carton (step 4 in

Figure 5-6

).

14 Place the accessories box along the end of the shipping cushion, near the front of

the printer (step 5 in

Figure 5-6

).

If you are transporting the printer to another location for use, be sure to pack the

User’s Guide, card output stacker, cleaning spindle, data cable, power cord, any
smart card serial cables, printer driver CD-ROM, cleaning pen, warranty, and
declaration of conformity in the accessories box.

Your service provider might ask you to ship cards or additional samples of your

current supplies. If service requests cards or supply samples, place them in an
envelope, plastic bag, or in the accessory box to prevent damage to the printer.

15 Close the shipping carton (step 6 and 7 in

Figure 5-6

). Close the left and right side

flaps first, and then the top and bottom flaps.

16 Secure the carton with shipping tape. Be sure to wrap around the shipping carton

several times to secure it.

17 Put a shipping label on the carton. If you are returning the printer for service, use

the address provided by service.

18 Ship the carton. If you are returning the printer for service, follow the instructions

provided by service to ship the carton to a service center.

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Summary of Contents for ImageCard Magna

Page 1: ...ImageCard Color Printers UltraGrafix Monochrome Printers May 2003 Part No 539177 101 User s Guide for Magna Printers ...

Page 2: ...iled regulatory compliance information Trademark acknowledgments Trademark service mark and copyright acknowledgments are listed in Safety and compliance on page A 1 Proprietary Notice All drawings and information herein are the property of DataCard Corporation Copyright 2003 DataCard Corporation All rights reserved Revision Log User s Guide for Magna Platinum Series Printers Datacard 11111 Bren R...

Page 3: ...s light 2 14 Making cards 2 15 Operating tips 2 18 Removing cards 2 18 Responding to messages 2 19 Shutting down the printer and PC 2 21 Chapter 3 Using the printer driver 3 1 Working with Properties and other driver dialog boxes 3 2 Tips for Properties Printing Preferences and Default Document Properties 3 2 Properties for Windows Me 98 3 3 Properties Printing Preferences for Windows 2000 XP 3 4 ...

Page 4: ...dule 5 19 Obtaining service 5 23 When to obtain service 5 23 Packing the printer for shipping 5 23 Section 2 Installing the Printer Chapter 6 Before you install 6 1 Installation audience 6 2 General requirements 6 2 Selecting the site 6 3 Environmental requirements 6 3 Electrical requirements 6 3 Physical requirements 6 3 PC and software specifications 6 5 ID system installation sequence 6 6 Chapt...

Page 5: ...B 3 Topcoat material B 5 Supply roll storage B 5 Cards B 6 Card specifications B 6 Card quality guidelines B 8 Card storage specifications B 9 Cleaning supplies B 9 Printer cleaning card B 9 Replaceable cleaning sleeve B 10 Cleaning kits optional B 10 Magnetic stripe cleaning card B 11 Duplex laminator cleaning card B 11 Cleaning pen B 11 Heated roller cleaning stick B 11 Printer driver CD ROM B 1...

Page 6: ... 2000 XP and NT C 6 PC settings for Windows Me and 98 C 9 Setting parallel port values Windows Me and 98 C 9 Setting a smart card port for Windows Me 98 C 10 Appendix D Magnetic stripe encoding D 1 Magnetic stripe setup D 1 Magnetic stripe escapes D 3 Enabling magnetic stripe escapes D 3 Using magnetic stripe escapes D 4 IATA ABA and TTS character sets D 6 NTT character set D 7 Magnetic Stripe set...

Page 7: ...sents the following The purpose of this manual Who should use this manual The Datacard Magna Platinum Series photo ID printer including a description of the printer the models available and their components How information about optional features is identified in this manual ...

Page 8: ...ritten and graphical instructions Ability to operate a personal computer PC Experience with Microsoft Windows 2000 Windows XP Windows 98 Windows Me or Windows NT Ability to load supplies Ability to perform simple troubleshooting using written and graphical instructions For the skills needed for installation see Installation audience on page 6 2 About the Magna printer The Magna photo ID printer in...

Page 9: ...age 6 5 for more information about the printer driver and the PC on which it runs The Datacard Magna Platinum Series photo ID printer uses Advanced Imaging Technology Three features of the printer work together to provide the benefits of Advanced Imaging Technology Print ribbon Platinum Series print ribbon must be used in the Magna Platinum Series printer Printer unit The printer includes enhancem...

Page 10: ... shipped without a coupler installed A custom smart card application can use the module to initialize and program the smart card chip on a card Optional overlay module LO on the printer label The optional overlay module applies a durable polyester patch laminate to one or both sides of the personalized card The patch can be clear or have a holographic image on it Optional topcoat module LT on the ...

Page 11: ...inator Figure 1 4 shows the Magna printer with an optional topcoat or overlay laminator module Figure 1 4 ImageCard Magna printer with an optional laminator The ImageCard model of the printer can include the optional topcoat or overlay laminator module The topcoat module applies clear or holographic topcoat to the printed card as part of processing The overlay module applies a polyester patch to t...

Page 12: ...to lock the top cover closed preventing access to the inside of the printer without authorization Status light The status light indicates that the printer power is on is processing data is ready to receive data or is in an error condition Card cartridge The card cartridge holds blank cards to print It holds about 100 cards with a nominal thickness of 0 030 inches 0 76 mm At the bottom of the card ...

Page 13: ...onal The overlay module is available on ImageCard Magna printers It applies a laminate die cut polyester patch to one or both sides of the card after it has been personalized You can choose the DuraGard protective laminate or a holographic laminate Both provide a durable and long lasting protective surface to the card The holographic laminate includes a tamper evident image Topcoat module optional...

Page 14: ... cleaning roller and printhead cartridge Push down on the raised end of the swing arm to unlatch it and then open it Ribbon tracker The ribbon tracker measures the movement of the print ribbon as it moves from the supply spool during printing Overlay supply cartridge optional This cartridge holds the overlay supply and can be removed for easy reloading Topcoat supply cartridge optional This cartri...

Page 15: ... in the printhead cartridge applies heat and pressure which transfers dye and other material from the print ribbon to the card The printhead cartridge is operator replaceable Printer label The printer label includes the printer serial number and information about optional components of the printer Print ribbon cartridge The print ribbon cartridge holds the print ribbon Card advance knob The card a...

Page 16: ...ort to use ECP parallel port Use the ECP parallel port to connect the printer s data cable to the PC if the printer was ordered with a parallel cable USB data port Use the USB data port to connect the printer s data cable to the PC if the printer was ordered with a USB cable Power switch Use the Power switch to power on or power off the printer Power receptacle This is the receptacle for connectin...

Page 17: ...ion The icons for each option are When you see the icon for an option use the section or follow the step if you have the option installed in your printer If your printer does not have the option you can ignore the section or step Who to call for assistance If you work with a Datacard authorized dealer distributor or value added reseller contact them for assistance A value added reseller provides t...

Page 18: ...1 12 Overview User s Guide for Magna Platinum Series Printers ...

Page 19: ...ards Loading print ribbon Loading topcoat or overlay supply Powering on the printer and PC The ready button and status light on the printer Making cards Removing cards Responding to messages Powering off the printer and PC Begin with the printer set up and the printer driver installed If the printer is not set up see Before you install on page 6 1 and Install the printer on page 7 1 to set up the ...

Page 20: ...rom wear Locate bar codes at least 0 25 inch 6 3 mm from other printing and from the edge of the card Make sure the color used to print the bar code works in your bar code readers Infrared readers require that the K panel be used to print the bar code Do not print closer than 0 1 inch 2 5 mm from a signature panel magnetic stripe or smart card chip Avoid placing a photo directly on the other side ...

Page 21: ...rd cartridge unlock the cartridge before removing it 1 Pull up on the lower edge of the card cartridge step 1 in Figure 2 1 Lift the card cartridge up and out of the printer step 2 in Figure 2 1 Figure 2 1 Remove the card cartridge Do not touch the surface of cards before printing them Oils on hands can cause discolored printing Handle cards by the edges or wear gloves to protect cards 2 Fan cards...

Page 22: ...f you use a topcoat or overlay module use cards with a nominal thickness of at least 0 030 inch 0 76 mm Figure 2 3 Load cards into the card cartridge Do not run the printer for an extended time without cards in the card cartridge Load more cards as soon as you are prompted 4 Replace the card cartridge in the cavity step 1 in Figure 2 4 Push the bottom of the card cartridge toward the printer until...

Page 23: ... be used The type of ribbon in the printer must match the print ribbon setting in the driver To order new ribbon contact your service provider See Supplies and cards on page B 1 for information about ribbons available Remove the print ribbon cartridge If the printer has a locking cover unlock the cover before opening it 1 Lift the top cover as shown in Figure 2 5 Figure 2 5 Open the cover 2 Press ...

Page 24: ...e used ribbon and the used ribbon spools from the ribbon cartridge shafts The print ribbon has a negative image of the information printed on the card Dispose of print ribbon according to your policy for protecting the data that might be visible on it 2 Unwrap the new print ribbon 3 Slide the full supply roll onto the left ribbon cartridge shaft see Figure 2 8 4 Slide the empty take up ribbon spoo...

Page 25: ...ose the cover If the printer has a locking cover lock the cover after closing it Loading the overlay or topcoat material If your printer includes an optional overlay or topcoat module the module uses supply material For information about material see Supplies and cards on page B 1 This section describes the three steps of changing the supply material Remove the supply cartridge Load material in th...

Page 26: ...2 10 Remove the supply cartridge 3 Pull out on the cartridge lock to release the supply cartridge step 2 in Figure 2 10 4 Pull the supply cartridge out until the cartridge is out of the printer step 3 in Figure 2 10 Loading supply in the cartridge After removing the supply cartridge from the printer remove the used material and load new material Load supply in the cartridge 1 Place the supply cart...

Page 27: ...the cartridge step 2 in Figure 2 11 Make sure the supply will unroll counterclockwise as shown Figure 2 11 Load supply in the cartridge 9 Make sure the ribs inside the spool align with the grooves in the holder Press on the spool and turn it slightly if needed until the spool fully covers the ribs 10 Lift the label on the supply roll and unroll about 8 inches from the supply roll 11 Wind the suppl...

Page 28: ... module Figure 2 12 Replace the supply cartridge 3 Push the supply cartridge into the printer step 1 in Figure 2 12 Make sure the supply material passes between the heated roller and the platen roller Turn the supply knobs if needed to take up slack so the material does not wrinkle as the cartridge is pushed in place 4 Hold the back of the printer and push firmly on the supply cartridge to seat it...

Page 29: ... you print The debower assures that the heat used to apply the topcoat or laminate does not leave cards bowed or curled Set the debower Do not use the debower in the On position with proximity cards or smart cards Make sure power to the printer is off If the printer has a locking cover unlock the cover before opening it 1 Lift the top cover The overlay or topcoat module is HOT to the touch and rem...

Page 30: ...r lock the cover after closing it If you are setting up the printer check the bow on the test card when you make it If you are changing this setting after running the printer with other cards make several test or sample cards to be sure the setting produces the result you want If you are switching to proximity cards or use smart cards be sure to test the function of the card after applying the ove...

Page 31: ...s on page 7 5 for more information 4 Press the printer Power switch to turn on power Observe the printer status light which lights with a sequence of colors and then becomes steady green See Status light on page 2 14 for more information The printer initializes components and makes audible sounds Figure 2 14 Power on the printer The optional overlay or topcoat module in some Magna printers require...

Page 32: ...Figure 2 15 Ready button If the printer is paused and a message box is displayed on the PC use the buttons on the message box to clear the message If you press the Ready button to clear a message the current print job is cancelled If you press the Ready button to clear a pause condition the job is not cancelled To cancel and clear the current print job press and hold the Ready button for between t...

Page 33: ...green The printer is busy printing cards Steady amber The printer is paused without an error If the light remains steady amber during power up the printer has a problem that requires service Blinking amber The printer has issued a message See the PC for the message If the light blinks amber but no message appears on the PC the following might have occurred You used the Power on Ready sequence to p...

Page 34: ...he card for printing and sends each card to the printer in the order received The printer driver keeps cards in a queue if the printer is busy For a directly networked printer the print server manages jobs from any PCs that send jobs to the printer Developers can write card creation applications using the SmartDriver Software Developer s Kit This kit can be found on the SmartDriver CD ROM or downl...

Page 35: ...the following Also on the front of the card enter the information to be encoded on the magnetic stripe and format the text using one of the following fonts Track 1 Magnetic Stripe Track 2 Magnetic Stripe Track 3 Magnetic Stripe Track NTT Magnetic Stripe use only on a PC running a Japanese language Windows operating system If your application does not allow you to select fonts use magnetic stripe e...

Page 36: ...ing the confidential data that might be on the card Used print ribbon contains negative images of data printed on cards Be sure to handle used print ribbon according to your policy for handling the confidential data that might be on the card Removing cards The card output stacker holds both completed cards and rejected cards Remove completed cards from the output stacker to distribute printed card...

Page 37: ...sage appearing on the PC The most likely causes are Renaming the printer Restart Windows to fix the problem Printing a test card in a printer with a magnetic stripe module when the card does not have a magnetic stripe use a card with a magnetic stripe and make sure the stripe is oriented correctly Messages issued by the printer at startup and some communication messages can be displayed on more th...

Page 38: ...ery procedures link to view a list of printers Click the link for the printer you are using and follow the procedure provided in the e Guide to fix the problem Most parts of the printer designed to be used by the operator are colored green These parts include knobs for clearing jams and handles of supply cartridges 3 After fixing the problem close the cover of the printer If the printer has a lock...

Page 39: ...rity procedures when leaving the printer Shut down the printer and PC 1 Make sure all cards have completed processing before turning off the power Choose Suspend in the Printer Toolbox to stop communication between the printer and driver See Using the Printer Toolbox on page 3 10 2 Press the Power switch to turn off power to the printer Figure 2 19 Press the power switch to power off the printer 3...

Page 40: ...2 22 Using the printer User s Guide for Magna Platinum Series Printers ...

Page 41: ...he printer driver This chapter provides information to help you use the printer driver for the Datacard Magna Platinum Series photo ID printer effectively and efficiently It describes How to work with printer settings and data How to use the Printer Toolbox ...

Page 42: ...default settings for the printer Make sure that driver settings match printer features and supplies used For settings that affect the printer such as print ribbon type make sure that the printer and PC are connected so the value you select is sent to the printer and saved For printers used over a network see the e Guide for ImageCard Magna and UltraGrafix Magna Printers For printers connected over...

Page 43: ...permission for Print Manage Printer and Manage Documents on Windows 2000 or XP should use the Properties or Printing Preferences dialog boxes A user with administrator rights also can use these dialog boxes On the client PC when a printer is shared a user with Print permission can use these dialog boxes Properties for Windows Me 98 The Properties dialog box includes the following settings or data ...

Page 44: ... changes click Apply to save the settings Click OK to close the dialog box If you do not want to make changes click Cancel to close the Properties dialog box Properties Printing Preferences for Windows 2000 XP The Printing Preferences dialog box includes the following settings or data Card design settings such as landscape or portrait orientation Printer type Print blocking pattern Cleaning interv...

Page 45: ... or detailed conceptual information Use the Properties dialog box Make sure the printer power is on and the printer is connected to the PC 1 Select Start from the Windows 2000 or XP taskbar 2 From the Windows Start menu select Settings and then Printers 2000 or Printers and Faxes XP The Printers and Faxes window appears 3 Click once on the SmartDriver icon 4 Select File from the Printers menu bar ...

Page 46: ...inters menu bar and then select Printing Preferences The SmartDriver Printing Preferences dialog box appears Figure 3 3 Printing Preferences dialog box Windows 2000 and XP 5 If the setting you want to change appears select the setting 6 If the setting you want to change does not appear click the Advanced button to display the Advanced Options dialog box Figure 3 4 Click the plus sign if needed to ...

Page 47: ...afix Magna Printers To view help for settings click on the What s This help button and then click any setting in the Printer Features list A list of settings is displayed Select the setting for which you want help 7 If you make changes click OK on each dialog box to save the settings and close the dialog box Properties and Default Document Properties for Windows NT Settings that control the printi...

Page 48: ...nter is attached Permissions for other users of the PC Printer sharing The SmartDriver provides help for the Default Document Properties dialog box and Windows NT provides help for the Properties dialog box Help provides information about specific settings of the printer driver Help does not include step by step procedures or detailed conceptual information Use the Properties dialog box Make sure ...

Page 49: ...cle the printer Use the Default Document Properties dialog box Make sure the printer power is on and the printer is connected to the PC 1 Select Start from the Windows NT taskbar 2 From the Windows NT Start menu select Settings and then Printers The Printers window appears 3 Click once on the SmartDriver icon 4 Select File from the Printers menu bar and then select Document Defaults The SmartDrive...

Page 50: ...le in the printer Also make sure that the printer is powered on and connected to the PC and resume communication using the Printer Toolbox To view help for settings click on the What s This help button and then click any setting in the Printer Features list A list of settings is displayed Select the setting for which you want help 6 If you make changes click OK to save the settings and close the d...

Page 51: ...the printer The printer might be off cables might be loose or a problem might exist The printer and PC are connected using a USB or parallel cable This printer icon is white with a blue magnifying glass The Printer Toolbox is in advanced setup mode Use advanced setup when changing printing intensity the position of printing or settings for laminator material The printer icon is white includes a PC...

Page 52: ...it advanced setup Open the Printer Toolbox The Printer Toolbox dialog box is open by default when you start Windows You can display the Printer Toolbox dialog box if it is minimized by double clicking the icon in the system tray that looks like your printer If the Printer icon is not visible do one of the following Open Properties Windows 98 and Me select the Printer Info tab and click the Open To...

Page 53: ...mine whether the Printer Toolbox is displayed when Windows starts Suspending the Printer Toolbox To suspend communication do one of the following Right click on the printer icon in the lower right corner of the Windows desktop From the pop up menu click Suspend On the Printer Toolbox click Suspend You cannot suspend communication while printing a card Suspend communication before power off to avoi...

Page 54: ...k Advanced Setup For information about using the features available in Advanced Setup see the e Guide for ImageCard Magna and UltraGrafix Magna Printers While in Advanced Setup the button on the Status page is named Quit Advanced Setup Click the Quit Advanced Setup button to remove the additional tabs and return to printing mode For directly networked PCs Datacard recommends that you use Advanced ...

Page 55: ...How to run a cleaning cycle including the cleaning card and cleaning roller How to use the magnetic stripe cleaning card How to clean the rollers in the printer How to use the duplex laminator cleaning card How to clean the supply tracker in the optional overlay or topcoat module How to clean the heated roller in the optional overlay or topcoat module How to clean the printhead How to replace the ...

Page 56: ...terval you determine You might want to run a cleaning cycle more often if The cards especially magnetic stripe cards or cards with signature panels have particles on them A monochrome ribbon is used The printer is operated in a relatively dirty environment Printed cards have defects in the printing because of residue on the cards Using the printer cleaning card Use the printer cleaning card when p...

Page 57: ...he printer pulls in the cleaning card and moves it back and forth to clean the print area 5 The cleaning card is ejected on the left side of the printer directly under the card cartridge area 6 Discard the used printer cleaning card 7 Replace the card cartridge Push the bottom of the card cartridge until it clicks into place The printer module is cleaned and the printer is ready to resume normal o...

Page 58: ...the swing arm until it clicks step 1 in Figure 4 3 The push latch releases the swing arm Lift the swing arm by firmly grasping the handle and pulling up until it is fully open step 2 in Figure 4 3 Figure 4 3 Open the swing arm 3 Remove the print ribbon cartridge 4 Lift the continuous cleaning roller unit out of the printer step 1 in Figure 4 4 Figure 4 4 Lift the roller out of the printer 5 Slide ...

Page 59: ... the ends Replace the spindle with sleeve in the printer step 3 in Figure 4 5 9 Replace the print ribbon cartridge 10 Close the swing arm pressing it down until the push latch clicks into place 11 Close the printer top cover If the printer has a locking cover lock the cover after closing it Using the magnetic stripe cleaning card The printer s magnetic stripe module should be cleaned when the prin...

Page 60: ... Printer Toolbox 3 Click the Clean Mag Stripe button in the Clean area The printer automatically runs the magnetic stripe cleaning process and ejects the card in the output stacker when it is complete 4 Remove the used magnetic stripe cleaning card The card can be used again Cleaning the printer rollers The printer rollers move the card during printing or cleaning operations Clean the rollers once...

Page 61: ...e driver sends a command to the printer to run the printer cleaning card The printer moves rollers when it attempts to pick the card d Slowly move the pen on the pick roller e Lightly wipe any dirt from the end of the cleaning pen onto a clean cloth or paper Move the cleaning pen to another area of the roller f Repeat steps c through e until no more dirt appears on the pen g Repeat steps c through...

Page 62: ... or paper Move the cleaning pen to another area of the roller f Repeat steps c through e for the roller at location 1 until no more dirt appears on the pen or cloth g Move the cleaning pen to location 2 in Figure 4 8 Repeat steps c through f h If the printer has a magnetic stripe module move the cleaning pen to location 3 in Figure 4 8 Repeat steps c through f i Replace the print ribbon cartridge ...

Page 63: ... of printing You can print a printer test card a sample card or a card using your card creation application Using the duplex laminator cleaning card If your printer includes a duplex module a topcoat module or an overlay module use the duplex laminator cleaning card to maintain card quality and reduce the likelihood of jammed cards in the duplex and laminator modules Use the duplex laminator clean...

Page 64: ...the used cleaning card and discard it 7 Replace the card cartridge Push the bottom of the card cartridge until it clicks into place If the printer has a locking card cartridge lock the cartridge after replacing it The duplex and laminator modules are clean and the printer is ready to resume normal operation Cleaning the supply tracker The supply tracker in the optional overlay or topcoat module ca...

Page 65: ...is procedure If you have not run a printer cleaning card remove the protective paper from one side of the card Figure 4 11 Remove the protective paper from the cleaning card 4 Lift the supply tracker until it stops and is held in place Remove the supply cartridge for easier access to the supply tracker See Removing the supply cartridge on page 2 7 for steps to follow 5 Roll the sticky surface of t...

Page 66: ...ning stick can withstand the operating temperature of the heated roller However your hands will be close to the heated roller Wait until the heated roller is cool to avoid burning your hands If your printer has a locking cover unlock the cover before opening it 2 Lift the top cover 3 Remove the supply cartridge to access the heated roller See Removing the supply cartridge on page 2 7 Use only the ...

Page 67: ...ard production If these steps do not fix the problem contact your service provider Cleaning tips Follow these tips to clean your printer effectively and maintain optimum operation Clean the ribbon tracker using the printer cleaning pen The ribbon tracker is located on the swing arm see Figure 4 14 Figure 4 14 Clean the ribbon tracker Some card features can require more frequent cleaning of the pri...

Page 68: ... the printhead only when needed such as The printhead has been accidently touched such as when changing supplies or clearing a card jam You have replaced the printhead Your observe problems with card appearance as described in Troubleshooting on page 5 1 Do not touch the printing edge of the printhead cartridge with your fingers The oils on your fingers can reduce print quality Do not bump the pri...

Page 69: ...ify the quality of printing You can print a Windows test page or a sample card If card quality is still inadequate see Problems with card appearance on page 5 8 Replacing the printhead cartridge The printer uses an operator replaceable printhead cartridge For more information about printhead cartridges see Supplies and cards on page B 1 Remove the printhead cartridge Do not touch the printing edge...

Page 70: ...Printhead cartridge latch lever 5 Lift the printhead cartridge up and off the swing arm step 2 in Figure 4 16 6 Remove the printhead cables Push the black locking tabs to the side Remove the gray connector of the printhead data cable from the printhead cartridge see Figure 4 17 Pull firmly on the white connector of the printhead power cable to remove it from the printhead cartridge You can gently ...

Page 71: ...l the way onto the receptacle see Figure 4 17 2 Push the gray data cable plug into the new printhead cartridge see Figure 4 17 Make sure the locking tabs are in place Do not press on the wires of the printhead cables 3 If the printhead has a ground cable slide the ground cable connector onto the ground tab of the swing arm see Figure 4 18 4 Align the printhead cartridge pins with the printhead car...

Page 72: ...thead cartridge is in place 7 Clean the printhead Move the cleaning pen back and forth along the length of the printhead edge See Figure 4 15 on page 4 15 Be sure to completely clean the rounded edge of the printhead 8 Close the swing arm pressing it down until the push latch clicks into place 9 Close the printer cover If the printer has a locking cover lock the cover after closing it 10 Power on ...

Page 73: ...roubleshoot the Datacard Magna Platinum Series photo ID printer and how to obtain service It explains What to do if you think the printer is not working How to make test cards Problems you might see in the appearance of cards How to obtain service How to package the printer to return for service ...

Page 74: ...l of the supply If you need to call for service this information will help your service representative address your concerns Troubleshooting guide Use the following to help you locate information about different types of problems Problem Location Printer beeps without a message displayed on the PC See Responding to messages on page 2 19 Installation problems See Install the printer on page 7 1 App...

Page 75: ...card creation application does not print the card as expected but the test card and sample card print the card creation application is likely not set or operating properly Making and evaluating test cards You can make the following types of test cards Printer test cards verify the function of the printer You print them using controls on the printer The personalization of the card is determined by ...

Page 76: ... 5 1 Hold the Ready button until the printer sounds three tones usually 5 to 10 seconds Figure 5 1 Press and hold Ready button 1 and then Press Power switch 2 4 Release the Ready button You hear the internal components initialize Allow 30 to 60 seconds for the printer to begin printing the test card The status light will flash green while the printer is processing the data If the printer includes ...

Page 77: ...uplex module If a magnetic stripe module is installed in the printer and enabled the following data is encoded on the card See Magnetic stripe encoding on page D 1 for more information about magnetic stripe tracks The tracks available depend on the type of module installed The magnetic stripe data on the printer test card is generated by the printer and does not test driver to printer communicatio...

Page 78: ...Printers and Faxes window appears 3 Click once on the printer icon 4 Select File from the Printers menu bar and then select Properties The Properties dialog box appears 5 Select the Print Test Page button on the General tab Wait while Windows creates a test page image The card will print when the PC and printer are connected and the printer and driver are working together After you select the Prin...

Page 79: ...est card If the printer includes a magnetic stripe module you can print a magnetic stripe test card The card uses the magnetic stripe settings in the Properties Default Document Properties or Printing Preferences dialog box Use this card to verify that the printer encodes a card correctly If the printer is set to print a custom magnetic stripe format it will not print this test card successfully T...

Page 80: ...pe encoding on page D 1 for more magnetic stripe information NTT track NTT formatted data on the track 4 Remove the card from the card output stacker 5 Test the card by passing it through a card reader that will display the data encoded on the card The encoded data should match the data printed on the test card Problems with card appearance Problems with card appearance can be the result of the fo...

Page 81: ...t quality optional topcoat module Table 5 3 on page 5 17 Overlay quality optional overlay module Table 5 4 on page 5 19 Table 5 1 Print quality problems What you see Possible causes Solutions One or more unprinted lines run the entire length of the card The printhead might be dirty or damaged Clean the printhead See Chapter 4 Run a test card See this chapter If cleaning does not solve the problem ...

Page 82: ...cleaning cycle then clean the rollers See Chapter 4 Fan cards before inserting them in the card cartridge Obtain and use Datacard Platinum Series print ribbon See Appendix B Change the ribbon panel length See the e Guide No image is printed on the card or the printing is very light The ribbon is loaded incorrectly The printhead cartridge power cable might be loose The printhead cable or printhead ...

Page 83: ...uding text are blurry The image capture system needs adjustment The rollers may be dirty The cards may not meet specifications The printhead may be dirty See the information for the image capture system Run a printer cleaning cycle then clean the rollers See Chapter 4 Obtain and use a different supply of cards See Appendix B Clean the printhead See Chapter 4 If the problem persists contact your se...

Page 84: ... text look faded The image capture system needs adjustment Print ribbon may have been stored improperly or damaged Color settings might not be set for the card design The cards may not meet specifications The printhead may be dirty The print ribbon is not Datacard recommended Platinum Series ribbon See the information for the image capture system Change the print ribbon and then print a test card ...

Page 85: ...nting photos over signature panel residue The printed card shows small unprinted spots The card is scratched the card surface is uneven or the card edge has burrs The replaceable cleaning sleeve might be dirty The printer rollers might be dirty If the problem occurs frequently obtain and use a different supply of cards See Appendix B Run a printer cleaning card and then change the cleaning sleeve ...

Page 86: ...printed image is expanded The printhead is not installed properly Remove and reinstall the printhead cartridge See Chapter 4 If the problem persists contact your service representative Part or all of the printed image is compressed The card path may be obstructed The rollers might be dirty The cards might not meet specifications Check the card transport track for jams or pass through module if pre...

Page 87: ...s might not be set for the card design See the information for the image capture system Change settings on the Color Settings tab of the Printer Toolbox See the e Guide Table 5 1 Print quality problems What you see Possible causes Solutions Table 5 2 Topcoat T panel quality problems print ribbon What you see Possible causes Solutions Random scratches appear in the topcoat of the printed card The i...

Page 88: ...at does not stick to the card The printhead intensity is too low The printhead is not aligned correctly Increase the printhead intensity setting for topcoat See the e Guide Contact your service representative The card shows irregular lighter or darker spots The topcoat panel of print ribbon is wrinkling because the intensity setting is too high The printhead is not aligned correctly Lower the prin...

Page 89: ...ng scratches or marks appear in the topcoat of the printed card The heated roller is dirty or damaged Clean the heated roller See Chapter 4 In the problem persists contact your service representative The topcoat shows one or more bands across the width of the card The topcoat supply is not loaded correctly in the cartridge or the cartridge is not fully seated in the topcoat module Load the topcoat...

Page 90: ...can help control topcoat particles The inside of the printer contains topcoat particles The supply is not a Datacard approved supply material The lot number of supply material produces particles excessively Run the duplex laminator cleaning card See Chapter 4 Obtain Datacard approved topcoat material Contact your Datacard supplies vendor A long edge of the topcoat does not stick to the card It mig...

Page 91: ...act your service representative Supply material pulls the card from the track Supply is loaded incorrectly Temperature is too high You have switched to a different card stock The overlay module needs adjustment Load supply correctly See Chapter 2 Decrease temperature for the overlay module See the e Guide Change settings for the overlay module See the e Guide Contact your service representative Pr...

Page 92: ...pter 2 If the problem does not go away change the supply roll See Chapter 2 Laminate patch is not parallel to card edges Supply material is not loaded correctly in the cartridge the spool caps are missing or the cartridge is not firmly seated in the module Supply material is wound loosely on supply roll possibly because of hand winding The guide bars in the cartridge are bent or misaligned Load th...

Page 93: ...off the leading edge of the card An overlay patch is on the driver roller The rollers are dirty The supply tracker is slipping The supply roll and machine settings do not match Machine settings were changed during service Use a duplex laminator cleaning card See Chapter 4 Use a duplex laminator cleaning card See Chapter 4 Clean the supply tracker See Chapter 4 Be sure your hands and the materials ...

Page 94: ...d supplies Move the printer to a clean environment or clean the environment The surface of the card or laminate appears uneven The temperature setting is too high The heated roller is damaged The card stock is not compatible with the laminate material Change the temperature setting See the e Guide Turn off the power to the printer Contact your service representative Obtain and use cards that meet ...

Page 95: ...tedly Packing the printer for shipping When service requests that you return the printer to a service center for repair pack the printer for shipping You might also need to pack the printer to send it to another location Pack the printer 1 Turn off power to the printer If the printer includes a laminator module allow the module to cool before packing 2 Remove the power cord from the printer and po...

Page 96: ... inside of the printer and cover so that the cover will be slightly raised when you close it 7 Make sure all other supply cartridges are secured in place 8 Close the cover 9 Use the original shipping carton plastic bag and shipping support wrap 10 Place the plastic bag around the printer and close it 11 Open the shipping support wrap Place the printer in the wrap so the foam will touch three sides...

Page 97: ...ccessories box Your service provider might ask you to ship cards or additional samples of your current supplies If service requests cards or supply samples place them in an envelope plastic bag or in the accessory box to prevent damage to the printer 15 Close the shipping carton step 6 and 7 in Figure 5 6 Close the left and right side flaps first and then the top and bottom flaps 16 Secure the car...

Page 98: ...5 26 Troubleshooting User s Guide for Magna Platinum Series Printers ...

Page 99: ...r presents the following Skills that installers need Physical electrical and other requirements for the site Requirements for the PC used with the Datacard Magna Platinum Series photo ID printer The preferred sequence for installing this printer as part of an identification system ...

Page 100: ... for the Magna printer and its supplies consider the following general requirements Keep all dust dirt food liquids etc away from the Magna printer at all times Keep the top cover closed at all times except when changing supplies fixing problems or performing maintenance Do not use supplies or cards that have been dropped on the floor or have otherwise become contaminated Keep paper and foreign ma...

Page 101: ... Electrical requirements The Magna printer requires the following electrical conditions for optimal performance 100 230 VAC 10 at 50 60 Hz The Magna printer automatically adjusts to any power within this range Single phase 3 wire grounded receptacle only The rated input current for the Magna printer is 3 amps at 100 VAC applied Physical requirements The Magna printer requires an environment that a...

Page 102: ...m at the back of the printer for access to the power switch and for ventilation 2 inches 5 1 cm on the right side of the printer to remove the card output tray 6 inches 15 3 cm on the left side of the printer to remove and replace the card cartridge 13 25 in 33 7 cm 3 in 7 5 cm 12 in 30 5 cm 11 in 27 9 cm 29 5 in 74 9 cm 6 in 15 3 cm 2 in 5 1 cm 3 in 7 5 cm 13 25 in 33 7 cm 2 in 5 1 cm 6 in 15 3 c...

Page 103: ...g speed The operating system or applications can require more or faster resources than the printer driver Meet the most demanding requirements for the operating system application and drivers running on the PC Have one of the following ports or connections An ECP parallel port any operating system The port should be configured as an ECP port using the PC s BIOS If the existing parallel port is not...

Page 104: ...also designed to work on Windows 98 or Windows 98 Second Edition Windows XP with service pack 1 recommended Windows 2000 with service pack 3 Windows NT 4 0 with service pack 5 or higher The printer cannot be connected to a PC running Windows NT using a USB port The PC must also have a card creation application that formats and prepares the card data For the PC requirements of your card creation ap...

Page 105: ...cribes how to install and set up the Datacard Magna Platinum Series photo ID printer It describes Unpacking the printer Connecting the cables Preparing for printer driver installation Installing the printer driver Changing required and optional settings Setup tips Printing sample cards ...

Page 106: ...Use a scissors to open the taped area on the end of the shipping carton 3 Open the shipping carton steps 1 and 2 in Figure 7 1 Figure 7 1 Unpack the printer 4 Remove the Quick Install Chart and the accessories box step 3 in Figure 7 1 The options included with the printer are checked on the chart 5 Slide the wrapped printer out of the shipping carton step 4 in Figure 7 1 6 Open the shipping suppor...

Page 107: ... if the printer has a topcoat or overlay module Warranty declaration of conformity and installation feedback report User s Guide Printer driver CD ROM Supplies kit if one was ordered with this printer 10 Open the printer cover and then place the card output stacker on the right end of the printer Figure 7 2 The card output stacker hooks into the printer Figure 7 2 Place the card output stacker on ...

Page 108: ...ptacle Figure 7 4 Connect the printer security lock 14 Turn the key one quarter turn to engage the lock and remove the key Who to call for assistance If you work with a Datacard authorized dealer distributor or value added reseller contact your reseller for assistance A value added reseller provides the Magna printer as part of an overall system If any contents of the box are missing contact your ...

Page 109: ...modules have ports installed in optional locations Figure 7 5 shows the printer ports Figure 7 5 Ports on the printer The data cable can be a USB cable or a parallel port cable Use only one data cable to connect the printer and PC Connect a parallel port data cable When using a parallel port data cable make sure that no USB cables are connected between the printer and PC until after the driver is ...

Page 110: ...known as a pass through or piggy back plug The printer and printer driver cannot communicate reliably through such a plug Install an additional parallel port in the PC if needed Connect a USB data cable The USB cable must be a type CM 30V cable up to a maximum of 6 5 feet or 2 meters long A longer cable might result in electrical interference 1 Attach the flat end of the USB cable to the USB port ...

Page 111: ...s do not have ports to support daisy chaining If you need to connect two Datacard printers to a PC with one USB port obtain a USB hub to which both printers can be connected Connecting an optional smart card cable The ports available on the printer Figure 7 5 on page 7 5 and the model information on the label Figure 1 2 on page 1 3 are keys to what modules are installed If no smart card ports are ...

Page 112: ...art card module is installed in the printer The smart card serial cable must be a shielded DB9 serial cable up to a maximum of 9 8 feet or 3 meters long 2 Connect a serial cable to the lower smart card serial port Figure 7 8 if a contact module or a contact station is installed in the printer Figure 7 8 Connect the smart card serial cable 3 Use two smart card serial cables if both ports are instal...

Page 113: ...e card cartridge See Loading cards on page 2 3 Install the continuous cleaning roller in the printer See Replacing the cleaning roller sleeve on page 4 3 There is no used sleeve to remove Install the print ribbon See Loading the print ribbon on page 2 5 When installing a new printer there is no used ribbon to remove If the printer includes an optional topcoat or overlay module install the supply m...

Page 114: ...agna Printers Several other connection methods are available including printer sharing over a network installing two printers on parallel ports on a PC and installing multiple printers to a PC using the USB port See the e Guide for Magna Printers located in the e Guide folder of the driver CD ROM or through the e Guide icon on the desktop for information on these installation alternatives You can ...

Page 115: ...program 7 Click To Install Driver The License Agreement page appears 8 Click Agree to accept the license agreement The Connect the Printer and PC page appears 9 Click Parallel Cable LPT The To use a Parallel Cable LPT page appears 10 Click Add Printer to start the Add Printer Wizard 11 Click Next on the first page of the Add Printer Wizard 12 Make sure the correct choices are checked on the Add Pr...

Page 116: ... Shut Down to display the Shut Down Windows dialog box c Choose Restart from the list and click OK to restart Windows 20 When Windows has restarted remove and insert the CD ROM in the PC s drive The Datacard Group window opens automatically If the installation program does not start make sure the CD ROM is installed correctly If needed start the Demo32 exe application on the CD ROM 21 Click User I...

Page 117: ...he ImageCard IV printer 30 Click Exit to close the Datacard Group program and then remove the CD ROM from the PC s drive 31 Driver installation is complete Go to Changing required printer settings on page 7 19 and then print a sample card to verify driver installation See Printing sample cards on page 7 20 Install the printer driver to a parallel port on Windows ME 98 or NT 1 Close all application...

Page 118: ...SmartDriver installation dialog box 6 Click Next on the first Printer Driver Setup dialog box The installation program automatically detects the operating system on your PC and selects the driver for that operating system 7 Review the License Agreement and click Yes to continue If you used a different sequence to start installation you might have a slightly different sequence of prompts E E ...

Page 119: ...printer is the default 13 Click Next to copy the files to the PC and update entries to enable the printer 14 The installation program detects whether the Adobe Acrobat Reader program is installed on the PC If it is not the installation program asks if you want to install Acrobat Reader If you see this prompt make sure Yes is chosen and then click Next to install it 15 Follow the prompts to install...

Page 120: ...message appears On Windows 2000 the Digital Signature Not Found message appears Click Yes to continue with installation Security on the PC might be set to prevent installation without a digital signature See Windows help for digital signature to change the security setting On Windows XP the Windows Logo Signing message appears Click Continue Anyway to continue with installation Security on the PC ...

Page 121: ... described in step 17 click Acrobat Reader on the User Information page Follow the prompts to install Acrobat Reader 21 If you will be using more than one type of printer on this PC install e Guides for each printer type following steps 15 through 19 The SmartDriver supports the Magna Platinum series printer the SP35 card printer Magna Class printer with AIT the Select Class printer with AIT the S...

Page 122: ...s a question asking whether you would like to view the Release Notes Do one of the following Click Next to continue Click Yes and then Next to open the Release Notes in WordPad Close the Release Notes when you have viewed the information 11 Choose the e Guides to install You can choose the Magna Class e Guide the Select Class e Guide ImageCard IV e Guide or the SP35 e Guide Install the Magna Class...

Page 123: ...etting before making other changes A duplex module is required to print on two sides Select the print ribbon type This setting is optional for a locally attached printer This setting must be selected for a printer used over a network See Print ribbons on page B 2 for information on supported print ribbons If the printer has a topcoat or overlay module select whether to apply the material to the fr...

Page 124: ...ull color 4 Compare the cards you printed with the cards shipped with the printer 5 When you have printed the card and are satisfied that it matches the factory printed card you can minimize the Printer Toolbox 6 Use the card to evaluate how well the printer is operating If you have just completed installation use the comparison to complete the Installation Report and mail or fax the report to Dat...

Page 125: ...ies and other driver dialog boxes on page 3 2 for steps to follow You can use the default interval of cleaning after every 2500 cards or select a longer or shorter interval If you choose a value of 0 the printer driver will not prompt for cleaning Make sure you clean the printer regularly such as every time you change ribbon or each work day For networked printing the user who prints the most card...

Page 126: ...e Names list If the names for which you want to specify permissions do not appear in the list add the names a Select the Add button to open the Users and Groups dialog box b Click on the name and click Add Repeat for each name to add c When done adding names click OK The Users and Groups dialog box closes 6 In the Names list select the name for which you want to specify permissions 7 From the Perm...

Page 127: ...to add and click the Add button 9 From the Type of Access list select the access For a local user of a local printer or for a user of a directly networked printer For a user connected to a directly networked printer select Full Control For a local user of a printer select Full Control For a user who should not print on the printer select No Access Other user permissions such as the Print permissio...

Page 128: ...7 24 Install the printer User s Guide for Magna Platinum Series Printers ...

Page 129: ...be required to take whatever measures are necessary to correct the problem Notice for Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numé...

Page 130: ...thout the written permission of Datacard You may not operate the printer after modifying the coupler or its method of operation Liability statement This Datacard product has been built to the high standards of DataCard Corporation doing business as Datacard Group Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety Please do not attempt to oper...

Page 131: ...ncy Know the location of fire extinguishers and how to use them ABC type extinguishers may be used on electrical fires Know local procedures for first aid and emergency assistance at the customer facility Use adequate lighting at the equipment Maintain the recommended range of temperature and humidity in equipment area Safe human interface Use proper lifting techniques when moving or installing th...

Page 132: ...A 4 User s Guide for the ImageCard IV Printer ...

Page 133: ... Platinum Series photo ID printer It includes Personalization supplies including print ribbons optional laminate material and optional topcoat material Cards to print Cleaning supplies including cleaning cards replaceable cleaning roller sleeve and the printhead cleaning pen Printer driver CD ROM Printer components including cables supply cartridges and the replaceable printhead cartridge ...

Page 134: ...will only successfully print cards when Platinum Series ribbon are installed Datacard is your exclusive source for Platinum Series ribbons For color or monochrome Magna printers you can use the following single color monochrome print ribbons i Ribbon type Part number Panel description Colors Printed One panel set prints YMCK 549081 202 Three colors and true black Full color and true black One side...

Page 135: ...n optional topcoat module see Topcoat material on page B 5 The following describes the laminate materials you can use K process blue 596230 005 1 800 Continuous process light blue Blue Not applicable K green 596230 006 1 800 Continuous green Green Not applicable K scratch off 548237 001 800 Continuous scratch off panel Scratch off Not applicable This ribbon is larger than the printer capacity Remo...

Page 136: ... cut polyester patches 1 mil thick on a carrier material About 250 uses DuraGard Smart Card 1 0 mil Clear Laminate 553277 102 Metal only Die cut polyester patches 1 mil thick on a carrier material Patch covers all of the card except the area of the smart card chip About 250 uses DuraGard 0 5 mil Clear Laminate 557171 001 Either Full card die cut polyester patches 0 5 mil thick on a carrier materia...

Page 137: ...int ribbon topcoat and laminate supply rolls maintain their quality for about a year For optimal card quality purchase and store quantities that you can use up in less than a year The print ribbon card stock and laminator supply might require secure storage and tracking Follow your policy for storing and tracking the supplies used to make cards Select a location away from direct sunlight and heat ...

Page 138: ...ds that are at least 0 030 inch or 0 76 mm thick If you apply 1 0 mil or 1 1 mil laminate to cards you must use composite cards with a PVC surface not 100 PVC cards Card bow must be less than the thickness of the card Figure B 2 Excessive card bow Card material Use cards made of the following types of material Glossy PVC surface either 100 PVC cards or composite cards with a PVC surface Cards with...

Page 139: ...ontactless smart cards are also called RF radio frequency cards and proximity cards Contactless smart cards can have an irregular surface where the internal components of the card are located You might modify the card design to avoid printing photos or other images over the internal components of the card Pre punched cards Datacard recommends that you punch cards after printing them However you ca...

Page 140: ...nting voids The printing surface must be glossy It cannot have a matte finish see other sections in this appendix for more information Card edges must be free of raised burrs which can cause unprinted areas on cards printing voids This is especially true when printing Edge to Edge Raised burrs can also cause more than one card to be picked resulting in card jams Card handling These guidelines appl...

Page 141: ...Magnetic stripe cleaning card only for printers with a magnetic stripe module Printhead cleaning pen laminator cleaning cards if the printer includes an optional topcoat or overlay laminator module Heated roller cleaning stick if the printer includes an optional topcoat or overlay module Printer cleaning card Use a printer cleaning card to remove particles left by printing supplies inside the Magn...

Page 142: ...art of a cleaning kit described below Figure B 6 Package of replaceable cleaning sleeves Cleaning kits optional Cleaning kits include 5 printer cleaning cards and 5 replaceable cleaning sleeves The following cleaning kits are an available option Figure B 7 Cleaning kit Printer features Part number For printers with magnetic stripe modules The magnetic stripe cleaning card is required to clean the ...

Page 143: ...he automatic cleaning function uses cleaning tape You set how often the automatic cleaning function runs in the printer driver The printer also runs the automatic cleaning function each time you turn the printer power If you use the default value after every 20 cards and keep the printer running you use one roll of cleaning tape for every 1300 cards you print Cleaning pen To maintain print quality...

Page 144: ... Windows 98 Use Demo32 exe Printer driver for Windows NT D Nt SETUP EXE Custom installation for Windows NT 4 0 Use Demo32 exe Network port monitor installation D XP 2000 Net Port Mon Install SETUP EXE Network port monitor for use with a directly networked printer and Windows 2000 or XP Use Demo32 exe e Guide installation D e Guide IC4_e Guide_v exe Installation program for ImageCard IV e Guide e G...

Page 145: ...nformation for the printer Adobe Acrobat Reader installation D Adobe ARvvvENU EXE and files with other language designations such as jpn Installation program for Adobe Acrobat Reader Version 5 00 The Reader version 3 or higher is required to view the e Guides part of the help system SmartDriver Diagnostics Utility D Support Diagnostics SD_Diagnosticsvvv EXE Installation program for the SmartDriver...

Page 146: ...t impact on print quality The following printheads are available Figure B 10 Replaceable printhead cartridge Do not touch the printing edge of the printhead in the printhead cartridge If you do use the cleaning pen to clean it See Cleaning the printhead on page 4 14 Print ribbon cartridge The print ribbon cartridge is part number 555545 998 Figure B 11 Print ribbon cartridge Printhead type Printhe...

Page 147: ...ridge Cleaning roller spindle The cleaning roller spindle holds the replaceable cleaning sleeve The part number is 549130 001 Figure B 13 Cleaning roller spindle Card output stacker The card output stacker part number is 550939 001 Figure B 14 Card output stacker Data cable The Magna printer uses a data cable to connect the printer to the PC The data cable can be a parallel port cable or a USB cab...

Page 148: ...e Power cable The Magna printer uses one of the following power cords U S power cable part number 804517 001 Figure B 17 U S power cable European power cable part number 806842 001 Australian power cable part number 806842 002 United Kingdom power cable part number 806842 003 Danish power cable part number 806842 004 Indian power cable part number 806842 005 Israeli power cable part number 806842 ...

Page 149: ... B 18 Smart card serial cable USB cable Some smart card modules use a USB cable See USB cable on page B 16 for USB cable details Overlay cartridge The optional overlay module uses a replaceable overlay cartridge Two cartridges are available Datacard supported overlay materials are used with the standard overlay cartridge The part number for the overlay cartridge is 551215 001 Figure B 19 Overlay c...

Page 150: ...pcoat module uses a replaceable topcoat cartridge The part number of the topcoat cartridge is 551215 002 Figure B 21 Topcoat cartridge Spool cap The spool cap maintains alignment of the supply material in the optional overlay or topcoat cartridge The spool cap is part number 556900 001 Figure B 22 Spool cap Adjustment Knob Clip ...

Page 151: ... 101 This sheet provides a streamlined installation process for typical one printer to a PC installation It also shows supplies and equipment shipped with the printer e Guide for ImageCard Magna and UltraGrafix Magna Printers Part Number 539178 001 The online e Guide provides information about how to fix problems It also provides advanced information such as how to connect two printers to one PC S...

Page 152: ...B 20 User s Guide for Magna Platinum Series Printers ...

Page 153: ...rd Magna Platinum Series photo ID printer is installed It describes Configuring the ECP parallel port Setting port values Configuring the optional smart card serial port This appendix includes a section for settings that are handled the same way in all operating systems and also includes sections for each PC operating system supported by the printer driver ...

Page 154: ...ake sure you check the setting for the parallel port to which the printer is attached LPT1 or LPT2 An ECP port is required for the printer to operate at its maximum processing speed The printer will operate in compatible or IBM AT mode however the printer might not operate as fast or communication messages might appear 5 Save the setting and exit Setup following the instructions in the Setup scree...

Page 155: ...or the second printer the Resources settings list should show Direct Memory Access and its channel setting Figure C 1 Printer Port LPT Properties dialog box If the Resources tab shows conflicts choose another configuration or change the settings for the port following port instructions 8 Click OK on the Printer Port LPT2 Properties dialog box and on the System Properties dialog box to save setting...

Page 156: ...button On Windows 2000 and Windows XP right click USB Root Hub and then choose Properties from the pop up menu The USB Root Hub Properties dialog box appears 6 Make sure that the device is enabled For Windows 2000 Me and 98 make sure that Disable in this hardware profile is not chosen On Windows XP make sure that Use this device enable is chosen from the Device Usage drop down menu 7 Click OK to c...

Page 157: ...owing for PCs running Windows 2000 XP or NT 4 0 Setting parallel port values Setting USB port values Setting serial port values Setting parallel port values Port values include the port to which the printer is assigned the communication mode for the port and printer spooling Set parallel port values for Windows 2000 XP NT 1 From the Windows taskbar choose Start Settings and then Printers Printers ...

Page 158: ...d then choose the Properties button The Printer Port LPT1 Properties dialog box appears see Figure C 1 14 Click the Port Settings tab 15 In the Filter Resource Method box choose Use any interrupt assigned to the port 16 Click OK on the Printer Port LPT1 Properties dialog box and on the System Properties dialog box to save settings and close the dialog boxes Setting a smart card serial port Windows...

Page 159: ... more than one serial port make sure you view the settings for the serial port to which the smart card module is attached Figure C 4 Settings dialog box 4 Choose the following settings 5 When the settings are correct click OK to save settings and close the dialog box Setting Value Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None i ...

Page 160: ...the Communications Port to open the Communications Port Properties dialog box Figure C 5 Figure C 5 Communications Port Properties dialog box 5 Choose the Port Settings tab If the PC has more than one serial port make sure you view the settings for the serial port to which the smart card module is attached 6 Choose the following settings 7 When the settings are correct click OK to save settings an...

Page 161: ...se the Details tab and view the port in the Print to the Following Port list Make sure this is the ECP parallel port 5 Click Spool Settings to display the Spool Settings dialog 6 Make sure that Enable Bidirectional Support is checked Also make sure that Spool Print Jobs so Program Finishes Printing Faster is checked 7 Choose OK to save the settings and close the Spool Settings dialog 8 Choose OK t...

Page 162: ... dialog box and make the changes take effect Setting a smart card port for Windows Me 98 For some smart card applications you connect the PC to the serial port on the Magna printer The PC should be set to match the printer serial port settings This section describes how to set the PC serial port in the Windows 98 and Windows Me operating systems These settings apply to serial ports for both contac...

Page 163: ...e Plus sign next to Ports COM LPT to display a list of ports 5 From the Ports list choose the port such as COM1 or COM2 Figure C 6 6 Choose the Properties button to display the port settings If the PC has more than one serial port make sure you view the settings for the serial port to which the smart card module is attached i ...

Page 164: ...e C 7 Settings dialog box 7 Choose the Port Settings tab 8 Choose the following settings 9 When the settings are correct click OK to save settings and close the dialog box Setting Value Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None ...

Page 165: ... data with each card or whether to set values in the printer If you are using a custom format you might want to set values in the printer and choose Use printer settings in the Properties Printing Preferences or Default Document Properties dialog box Determine the coercivity to use Usually the coercivity is a system wide decision magnetic stripe readers which will read the cards encoded by the pri...

Page 166: ...scape Codes Printer IAT No NTT J single track ID Works Driver NTT Coercivity Magnetic Stripe Fonts includes Preface Printer NTT Coercivity Triple IATA IAT three track ID Works Driver Use printer settings Yes Magnetic Stripe Fonts includes Preface Printer Use printer settings Yes Some Escape Code formats Printer Use printer settings Yes Proprietary IAT three track ID Works Printer Use printer setti...

Page 167: ...agnetic stripe fonts for formatting magnetic stripe data Magnetic stripe escapes are most commonly used for the IAT format which encodes IATA International Air Transport Association data on Track 1 ABA American Banker s Association data on Track 2 and TTS Thrift Third Shift data on Track 3 Other card printer manufacturers sometimes refer to this format as ISO format Using information in this secti...

Page 168: ... use When you enable Mag Stripe Escape Compatibility the SmartDriver will recognize any of the escape character sequences listed on page D 5 Using magnetic stripe escapes To use magnetic stripe escapes do the following Use an application in which you can enter and save text and then edit it after saving Before the magnetic stripe data provide the escape sequence such as 1 or 1 The rest of the line...

Page 169: ...ocumentation for the non Datacard printer Printer Manufacturer Encoding Format Syntax Example Eltron IAT ISO track data 1ENCODING WITH ESCAPES 21234567890 31234567890 Atlantek IAT ISO track data 1 ENCODING WITH ESCAPES 2 1234567890 3 1234567890 Fargo IAT ISO track Start Sentinel Data End Sentinel 1 ENCODING WITH ESCAPES 2 1234567890 3 1234567890 Datacard HiFX IAT ISO track Start Sentinel Data End ...

Page 170: ...mum field length for IATA format is 76 characters IATA allows spaces upper case alphabetic characters numeric characters and the following special characters _ ABA American Bankers Association The maximum field length for ABA format is 37 characters ABA allows numeric characters and the following special characters TTS Thrift Third Standard The maximum field length for TTS format is 104 characters...

Page 171: ...rted Windows operating system NTT also supports 55 Katakana characters The special characters include _ and the following Japanese language special characters a Japanese edition of a supported Windows operating system is required The 55 Katakana characters include the following 45 Katakana characters and the following 10 Katakana characters Each time you start using Japanese language characters or...

Page 172: ...ntinel ES ASCII character 63 63 63 127 None Lowest ASCII Character space 32 0 48 0 48 1 0 Highest ASCII Character _ 95 63 63 126 255 Character level parity VRC Odd Odd Odd Even None Cumulative parity LRC Even Even Even Even None Density in bits per inch 210 75 210 210 210 Data bits per character 6 4 4 7 8 Maximum number of encodable characters not including start and end sentinel or LRC 76 37 104 ...

Page 173: ...rd advance knob 1 9 appearance problems 4 14 application 1 13 2 16 6 6 completed 2 18 composite 2 4 B 6 contactless specifications B 7 debower 2 11 design 2 2 2 16 3 2 5 3 duplex cleaning 4 9 exception 1 6 factory printed 7 19 handling 2 3 B 8 incomplete 2 18 laminator cleaning 4 9 loading 2 3 magnetic stripe orientation 2 4 magnetic stripe test 5 7 making 2 15 material B 6 orientation 2 4 3 2 3 4...

Page 174: ...al 3 2 ECP mode C 2 completed cards removing 2 18 contactless smart card 1 4 B 7 continuous cleaning roller 1 9 4 3 7 3 cord data cable 7 5 B 15 power B 16 serial cable B 17 smart card B 17 cover locking 2 5 D daisy chain USB devices 7 7 data cable 7 5 B 15 data port types 1 10 Datacard Web site 7 10 B 13 D 1 debower setting 2 11 Default Document Properties Windows NT 3 9 dimensions 6 3 direct net...

Page 175: ...ligned colors 5 10 spots 5 13 unexpected colors 5 10 unprinted lines 5 9 unprinted spots 5 13 wavy lines 5 13 woodgrain 5 13 ImageCard model 1 3 installation Adobe Acrobat Reader B 13 audience 6 2 printer 7 2 printer driver 7 10 problems 5 2 report 7 20 sequence 6 6 set up tips 7 20 L laminate apply 3 4 roller cleaning stick B 11 supply part numbers B 3 laminator advance knob 1 9 cleaning card 4 9...

Page 176: ...nism 1 8 patch See laminate B 3 PC application 2 16 card creation application 1 11 2 16 6 5 environment 6 3 messages 2 19 5 2 ports 7 6 power off 2 21 power on 2 13 requirements 1 11 6 5 settings C 2 pen cleaning B 11 permissions 7 21 physical requirements 6 3 pick rollers 4 7 Platinum Series print ribbon 1 2 B 2 printer 1 1 polyester patch 1 7 B 3 port data 1 10 1 12 6 5 ECP capable parallel port...

Page 177: ... PC requirements 1 11 6 5 printer type setting 3 2 required settings 7 18 settings 3 1 7 18 troubleshooting 5 3 printer parts adjustable overlay cartridge B 17 card advance knob 1 9 card cartridge 1 6 2 3 B 15 card output stacker 1 7 2 18 B 15 cleaning roller spindle B 15 continuous cleaning roller 4 3 data cable 1 12 6 5 7 6 B 15 B 16 data port 1 10 duplex module 1 6 1 8 ECP parallel cable 1 12 6...

Page 178: ...pplies B 5 troubleshooting 5 1 R radio frequency RF coupler 1 4 cards B 7 ready button 1 7 5 4 recommended supplies B 2 regulatory compliance A 1 remove cards 2 18 repairs 5 22 replace printhead cartridge 4 15 replaceable cleaning sleeve 1 9 4 3 7 3 B 10 replacement parts B 14 requirements card storage B 9 data cable 7 5 electrical 6 3 environmental 6 3 PC 1 11 6 5 physical 6 3 site 6 2 supplies s...

Page 179: ...inate B 3 laminator roller cleaning stick B 11 print ribbon B 2 quality B 5 storage 6 2 B 5 topcoat B 5 supply cartridges additional B 14 supply tracker cleaning 4 10 swing arm 1 8 switch Power 1 10 2 13 power 5 4 symbol printer 3 10 T temperature 6 3 B 5 test card card type required 5 4 magnetic stripe 5 3 5 8 magnetic stripe data 5 5 options 5 5 printer 5 3 5 5 purposes 5 3 test page Windows 5 6...

Page 180: ...or assistance 1 13 7 4 Windows supported operating systems 1 12 6 6 test page 5 6 5 7 Windows 2000 and XP PC settings C 2 C 6 permissions 7 19 7 22 printer pooling 7 10 Printing Preferences 3 5 Properties 3 4 Service Pack 1 12 6 6 USB port 1 12 6 6 C 4 Windows Me and 98 PC settings C 2 C 9 Properties 3 3 USB port 1 12 6 6 Windows NT Default Document Properties 3 9 PC settings C 2 C 6 permissions 7...

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