DataCard ImageCard Magna, User Manual

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Troubleshooting
5-15
#
Obtain guidance from service before performing this task.
User’s Guide for Magna™ Platinum Series™ Printers
Topcoat (T panel) applied using the print module
You might apply topcoat to the card using a T panel as part of the print ribbon or using
an optional topcoat module. Holographic topcoat can be applied only in the topcoat
module.
When you apply topcoat, you might see problems. See the appropriate table for the
application method for the problem you observe. Use this table to address problems
you see with topcoat (T panel) applied using the print ribbon.
Black-and-white images
are poorly dithered. The image capture system
needs adjustment.
Brightness, contrast, or
sharpness might not be
set for the card design.
See the information for the
image capture system.
Change settings on the
Color Settings tab of the
Printer Toolbox. See the
e-Guide.
Table 5-1: Print quality problems
What you see Possible causes Solutions
Table 5-2: Topcoat (T panel) quality problems—print ribbon
What you see Possible causes Solutions
Random scratches appear
in the topcoat of the printed
card. The inside of the printer
might be dirty.
Supplies were mishandled.
Run a printer cleaning cycle
and a duplex/laminator
cleaning card. Clean the
rollers. See
Chapter 4 .
Store supplies in a clean
environment. Keep supplies
in their packaging until
loaded in the cartridge.
The topcoat shows bands
across the width of the card. The printhead intensity is
too low.
The printhead is not aligned
correctly.
Increase the printhead
intensity setting for topcoat.
See the
e-Guide . #
Contact your service
representative.