DataCard ImageCard Magna, User Manual

Page: 86 / 180

5-14
Troubleshooting
#
Obtain guidance from service before performing this task.
User’s Guide for Magna™ Platinum Series™ Printers
The card shows irregular
lighter or darker spots. The printhead is not
aligned correctly. Contact your service
representative.
The card shows wrinkles
in dark areas of printing. The printhead intensity is
too high.
The printhead is not
aligned correctly.
Decrease the printhead
intensity setting. See the
e-Guide .
#
Contact your service
representative.
Part or all of the printed
image is expanded. The printhead is not
installed properly. Remove and reinstall the
printhead cartridge. See
Chapter 4 .
If the problem persists,
contact your service
representative.
Part or all of the printed
image is compressed. The card path may be
obstructed.
The rollers might be dirty.
The cards might not meet
specifications.
Check the card transport
track for jams. or pass-
through module (if
present) for jams. Clear
any card jams.
Run a printer cleaning
cycle, then clean the
rollers. See
Chapter 4 .
Obtain and use a different
supply of cards. See
Appendix B .
If the problem persists,
contact your service
representative.
Table 5-1: Print quality problems
What you see Possible causes Solutions