DataCard ImageCard Magna, User Manual

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Troubleshooting
5-19
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Obtain guidance from service before performing this task.
User’s Guide for Magna™ Platinum Series™ Printers
Optional overlay module
This section describes problems originating in the optional overlay module.
Holographic or clear laminate can be applied in the overlay module.
When you apply laminate, you might see problems. Use this table to address
problems you see with laminate.
If your printer has the optional topcoat module, see Table 5-3.
Table 5-4: Overlay quality problems
What you see Possible causes Solutions
Supply material sticks to
leading edge of the card. Temperature is too high.
The overlay station needs
fine tuning.
Decrease temperature for
the overlay module. See the
e - Guide .
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Contact your service
representative.
Supply material pulls the
card from the track. Supply is loaded
incorrectly.
Temperature is too high.
You have switched to a
different card stock.
The overlay module needs
adjustment.
Load supply correctly. See
Chapter 2 .
Decrease temperature for
the overlay module. See the
e - Guide .
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Change settings for the
overlay module. See the
e -
Guide .
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Contact your service
representative.
Proximity cards do not
work after laminate is
applied. Debower is not set for the
cards you are processing. Set the debower to off. See
Chapter 2 .
Cards are bowed (curved)
too much. Debower is not set for the
cards you are processing.
Temperature is too high
for the card stock.
Set the debower to on. See
Chapter 2 .
Decrease temperature for
the overlay module. See the
e - Guide .
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If the temperature is correct
for the material, the material
is 1.0 or 1.1-mil laminate,
and you are using all-PVC
cards, switch to composite
cards.
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