Trouble Shooting Common Problems
8-2
8.2 Problems Related to Operation of the Scanner
Problem
Possible Causes and Remedies
Wait light flashes,
diagnostics light is off
1.
The scanner needs to run Self-Adjustment but cannot. Self-Adjustment cannot
run with a raised pressure platen or with media in the scanner.
Self-Adjustment is necessary for maintaining optimal and stabile internal
conditions.
Remedy: Any original in the scanner should be removed, and the pressure-platen
should be set to the
Normal
position (i.e., not a thick media setting).
2. When Self-Adjustment becomes possible, the Wait LED stops flashing, but
continues to be on until Self-Adjustment is completed.
3.
If the error doesn't disappear turn the scanner off and then on.
4.
If the error persists, you can reinitialize all settings by unplugging the scanner and
waiting a few minutes before turning power on again.
Wait LED goes on during
calibration
1.
This is NORMAL - The Wait LED goes on during Calibration to indicate that the
original should not be removed or moved during the Calibration procedure. All
panel input is prevented during basic calibration
.
Diagnostics LED flashes
1. An Error was detected during the scanner’s Self-Test. Open WIDEsystem
(scanner icon on your system tray) and select the Status tab to view additional
information about the error.
Both wait and diagnostics
LEDs flash
1.
The scanning area needs cleaning and the cameras need to be calibrated. Run
through the scanner maintenance steps described in this guide.
2.
If the Diagnostic and the Wait LEDs continue to flash after scanner maintenance,
then there may be camera position errors that require help for your technical
service provider.
Summary of Contents for GS67D
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