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Maintenance

7-16

7.5 Downloading New Firmware

On All Scanners

Like a computer, your scanner employs processors that require software in order to work. This
software is called "Firmware”. Firmware is the software that runs inside the scanner.

When to use new firmware?

Your scanner is shipped with the latest firmware available. You can afterwards upgrade your
original firmware with newer firmware and continue to do so as they are released. Firmware
upgrades can be downloaded from your manufacture’s website or obtained through your dealer.

Upgrade your firmware when:

1. One or more new features are released or other improvements are made to the

scanner though its firmware.

2. An error is discovered in the firmware version you have in the scanner and your

manufacturer recommends installation of new firmware in which the error is corrected.

Your manufacture’s website specifies improvements for every new firmware release.

How to identify the firmware version running in the scanner?

1. Start WIDEsystem – double click on the system tray’s scanner icon.
2. Select

the

Info

tab.

3. The Info tab displays useful data about your scanner firmware.

•

Firmware release

- Upgradeable firmware version.

•

Firmware revision

- Firmware build number.

•

Firmware timestamp

- The date/time the current firmware code was compiled.

•

Firmware download time

- The date/time the current firmware was downloaded.

You can upgrade if the

Firmware Release

number is lower than the newest firmware version

number on your manufacture’s website.

How to install new firmware?

New firmware is installed by opening a firmware .exe file. The firmware .exe file must first reside
on your machine. Select the Save target (or Save Link) option if downloading from the web.

To install the firmware file on your scanner:

1. Download/save the firmware .exe file in a folder on your machine.
2. Start WIDEsystem’s Quick menu - Right-click the scanner icon in the system tray.
3. Select

Advanced Options.

Select

Update Scanner Firmware

4. Browse the folders on your machine and find the firmware .exe file you wish to apply.
5. Select the firmware file and click OK to install. Installation can take up to 1 minute

depending on the scanner model and firmware version. The WIDEsystem scanner icon
on your system tray blinks red during the download process.

6. Follow the instructions on your screen.
7. For recovery of errors during firmware installation, see the section on the

Firmware

Boot mode

.

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Summary of Contents for GS67D

Page 1: ...Operator s Guide Wide Format Scanners MODELS 54 GX67D 42 GS67D GT67D GW67D 36 GU67D GV67D 36 HC68A 25 GY67D August 2006 Edition ...

Page 2: ...nals into the Scanner 5 1 5 1 Center loading 5 1 5 2 Manual loading and Auto loading 5 1 5 3 Fast loading 5 2 5 4 Soft handling 5 2 5 5 Loading Fragile Originals 5 3 5 6 Pressure Weights fine adjusting for optimal pressure 5 3 5 7 Size Settings 5 4 6 Scanning Thick Media 6 1 6 1 Adjustment for Thick Media Slider Controls 6 1 6 2 Adjustment for Thick Media Lever Controls 6 3 6 3 Automatic Thickness...

Page 3: ......

Page 4: ...e icons to direct you to descriptions about your specific scanner model Topics describing scanner functions that apply solely for specific models will be marked with one or several of the icons shown in the table below Topics describing functions that apply for all models will be marked with all the icons Before proceeding identify the icon that applies to your scanner model You can then use the i...

Page 5: ...About This Guide 1 2 54 scanners with FireWire and USB ATAC and replaceable parts ENERGY STAR compliant GX67D ...

Page 6: ...mpatible Windows operating system View the ws readme htm file on the WIDEsystem TOOLS CD ROM USB port enabled FireWire Port or an SCSI interface kit matching your workstation The WIDEsystem TOOLS CD supplied with your scanner Scanning software and compatible third party software Grounded power outlet ...

Page 7: ...der on the CD ROM Follow the installation instructions that appear on your screen 3 2 3 Install Scanner Maintenance Software Click on the option Install Scanner Maintenance Software from CD s menu Follow the instructions that appear on your screen 3 2 4 Shut down power off the PC Your PC is now prepared and must be powered off before connection with the scanner 5 Perform Preliminary Maintenance Cl...

Page 8: ...nected to the scanner is likewise power connected to a grounding type power outlet with a three wire pin grounding type plug 11 Verify installation of new hardware Double click on the WIDEsystem scanner icon on the Windows system tray The program should detect a Selected Scanner in the dialog 3 9 12 Run preliminary Scanner Maintenance Maintenance program Left click on the WIDEsystem scanner Icon a...

Page 9: ...to use the WIDEsystem TOOLS CD ROM that came with your scanner or a newer version Out of date versions of WIDEsystem software may not detect your scanner model To install the basic drivers and maintenance software 1 Start up the WIDEsystem TOOLS CD ROM Insert the CD ROM into your PC Normally the setup menu interface will start automatically If it does not perform the following steps to activate it...

Page 10: ...s in the cabinet at the back or bottom are provided for ventilation This ensures reliable operation of the product and protects it from overheating These openings must never be blocked or covered by placing the unit on a bed sofa rug or other similar soft surface Your scanner should never be placed near or over a radiator or heat register You should not place the scanner in a built in installation...

Page 11: ...wer labeled PUSH behind the scanner front streamer slide the streamer towards the left to access the drawer Notice that the SCSI DIL switch controls are in the Smart Card drawer The DIL switches are used only for certain configurations with SCSI interfacing described in section Connection through SCSI interface Smart Card drawer behind the streamer Locating the Smart Card On Scanners On these mode...

Page 12: ...canner s right side cover The Smart Card is placed in its insertion slot above the scanner interface connectors Be sure to reattach the cover after inserting the smart card The cover must always be closed before you turn the scanner ON Remove the scanner s right side cover Smart Card slot above interface connectors ...

Page 13: ...PnP specification The USB 2 0 interface supports a data transfer speed of 480 megabits making it one of the industry s most effective interface options Older computers with USB 1 1 ports will function with a USB 2 0 scanner device but at the USB 1 1 slower speeds See your Windows documentation for information on OS capability with USB NOTE On Windows Compatibility Your scanner and drivers are test...

Page 14: ... found on the underside of the scanner and accessed from the scanner s back Cable connector panel is accessed from the scanner s backside Locate the cable connector panel On Scanners FireWire and USB interface connectors The cable connector panel is found on the back The cable connector panel is found on the scanner s back ...

Page 15: ...he opening in the back of the scanner until it emerges in front of the cable connector panel Be sure to reattach the cover after you connect the interface The cover must always be closed before you turn the scanner ON Remove the scanner s right side cover Interface connectors cable connector panel Feed the interface cable through the hole in the back until it emerges in interface area Interface ar...

Page 16: ... PC Do not connect the scanner power cable or turn on the scanner 3 Locate the FireWire cable that came with your scanner 4 Connect the PC end to the FireWire port on your computer 5 Connect the peripheral end to a FireWire connection socket on your scanner 6 Connect the power cable to your scanner and turn the scanner on 7 Turn on the PC The OS will detect and setup the newly connected scanner de...

Page 17: ... newly connected scanner device 2 Shut down power off your PC Do not connect the scanner power cable or turn on the scanner 3 Locate the USB cable that came with your scanner 4 Connect the PC end to a USB port on your computer 5 Connect the peripheral end to the USB connection socket on your scanner 6 Connect the power cable to your scanner and turn the scanner on 7 Turn on the PC The OS will dete...

Page 18: ...3 9 Preliminary Maintenance On All Scanners Once you have setup your scanner and verified your installation it is important that you run your first maintenance session before working with the scanner Shipping and transportation of your scanner from the factory may have affected the camera positions and therefore it is recommended to run camera alignment and calibration using the Scanner Maintenace...

Page 19: ...edia readiness Interpretation of the LED indicator messages and operation of the keys are described in this section You can always return to this section to reference specific tasks and LED patterns 4 1 The Operator s Panel The standard Operator s Panel On Scanners Paper Ready LED Power Switch Power LED Wait LED Email Application Scan Application Copy Application Paper Forward Reverse Diagnostics ...

Page 20: ... Scanners Paper Ready LED Power Key Power LED Wait LED Email Application Scan Application Copy Application Paper Forward Reverse Keys Diagnostics LED ATAC key The following sections describe usage of the panel keys and the how to understand the panel LED lighting patterns ...

Page 21: ... to scan sooner than with Hard Power ON Scanner power with Wake up and Sleep can be controlled through the WIDEsystem software timer feature or an idle time setting Sleep mode reaches the strict ENERGY STAR low power values on ENERGY STAR compliant models The green power LED will blink just before the scanner goes into Sleep mode because its defined Sleep time in WIDEsystem has been reached If you...

Page 22: ...dures and until the scanner is ready to scan NOTE For simplicity the illustrations below display a Standard Panel i e without an ATAC key The LED behavior of the Power LED Diagnostics LED and Wait LED are identical for Standard and ATAC operator s panels How it looks on scanner What it means Turn the scanner power ON First Time Hard Power ON At back of the scanner plug in the power cable and flip ...

Page 23: ...r Wake up Sleep mode the scanner can automatically be powered up and down wake up sleep by WIDEsystem s timer or an idle time setting See WIDEsystem Help for instructions Self Adjustment startup phase 3 If you used Hard Power On On completion of the Init Sequence the power LED green and the Wait LED yellow remain lighted while the others LEDs turn off This indicates that the scanner is running its...

Page 24: ... Adjustment required but not possible If the Wait LED flashes and the Diagnostics LED is off the scanner needs to run Self Adjustment but cannot Self Adjustment is necessary for maintaining optimal and stabile internal conditions To solve this any original in the scanner should be removed and the pressure platen should be set to the Normal position i e not a thick media setting A scan may be issue...

Page 25: ... Open WIDEsystem scanner icon on your system tray and select the Status tab to view additional information about the error Both Diagnostic LED and Wait LED Flash Maintenance needed Simultaneous flashing by both the Diagnostic LED and the Wait LED may mean that the scanning area needs cleaning and the cameras calibrated See the section on Maintenance for instructions If the Diagnostic and the Wait ...

Page 26: ...activating an application that scans and prepares images for sending via E mail from the scanner Scan Application This key is for activating the scanning application installed on your PC so as to trigger a scan of the document currently loaded in the scanner Copy Application This key is for activating a scan to copy application installed on your PC NOTE The applications you wish to use with the bu...

Page 27: ...the key when the original enters the insertion slot Pressing the Paper Forward Key during scanning will stop the scanning process and feed the original through the scanner while the key is held down The Paper Reverse Key stops the current scanning process and reverses the original The original will be fed backwards through the scanner while the key is held down Paper Ready LED Green Ready for Norm...

Page 28: ...Scanning can then be repeated from the computer or terminated by ejecting the media from the scanner The above behavior applies for both thin media scanning green blinking and thick media scanning yellow blinking Paper Ready LED Red No Thick media detected The paper ready indicator will light red if the pressure platen is in a thick media setting a raised pressure platen but the scanner does not d...

Page 29: ...he drawing into the start scan position for manual loading see section on Loading If Auto Load is applied loading will occur automatically without pressing the key when the original enters the insertion slot Pressing the Paper Forward Key during scanning will stop the scanning process and feed the original through the scanner while the key is held down The Paper Reverse Key stops the current scann...

Page 30: ... automatically out of ATAC mode The Paper Forward and Paper Reverse keys resume their normal functionality so you can move the thick original forwards and backwards in the scanner Scanning can be controlled from the computer Paper Ready LED Flashes green or yellow Media is being scanned The Paper Ready LED blinks during scanning On completion of the scan the Paper Ready LED will stop blinking Scan...

Page 31: ...pted your firmware update the scanner should start up in boot mode If not you can use the following panel function to force the scanner into boot mode 2 Turn the scanner power off with the outlet switch at the back Hard Power Off 3 Press and hold down the Power key on the operator s panel 4 As you hold down the power key reach to its back and Hard Power On the scanner by flipping on the outlet swi...

Page 32: ...d Sleep modes manually by pressing the panel s power button or by using the automatic power management functions Timer and Enter Sleep mode automatically after idle time The power LED on the operator s panel will light red when the scanner is powered OFF Sleep and green when powered ON Wake up Power OFF Power ON 4 7 Energy Star On All Scanners ENERGY STAR is a program helping businesses and indivi...

Page 33: ...imer Tab 3 Click the checkmark fields for each day you want automatic wake up and sleep actions 4 Click on the 2 hour digits in the day s edit field under the Wake up column to highlight it Use the arrow box to increase or decrease the hour value 5 Click on the 2 minute digits in the day s edit field under the Wake up column to highlight it Use the arrow box to increase or decrease the minute valu...

Page 34: ... functionality is an ENERGY STAR compliant feature NOTE On delivery your scanner was set to comply with the ENERGY STAR environmental guidelines with entry into power down mode after being idle for 15 minutes When you start the scanner the first time you are offered the option to change this If you chose to keep the default settings at that opportunity you can at any later time change the settings...

Page 35: ...is positioned correctly for a straight scan path 4 While holding the original in place with one hand use the other hand to press and hold down the Paper Forward button on the scanner 5 The original moves into the start scan position With automatic loading the scanner takes the original as soon as you insert it in the paper slot Automatic loading is reliable for most jobs and especially useful for ...

Page 36: ... efficiency However some old curled or creased originals can trigger a paper jam when fed and scanned at high speeds You may also have a fragile original that you want passed delicately through the drive system The Soft handling option can be selected in the scanning application With the Soft handling option selected both feeding and scanning are slowed down to enable smooth scanning of curled cre...

Page 37: ... handling option 5 6 Pressure Weights fine adjusting for optimal pressure On Scanners On these scanners you can fine adjust the pressure platen s pressure on the original You can add or remove one or more of the pressure platen s loose pressure weight strips to give the specific original optimal contact with the glass plate This is useful when scanning originals that are either stiff or fragile To...

Page 38: ... originals in the center of the scanner Enter the size in your application s media size setup dialogs For irregular sizes you can use the scanner s measurement ruler just above the insertion slot The width of an original can thereby be measured on the scanner Read the width and enter your measurement in the width setting box in your application s media size setup dialogs The original is always loa...

Page 39: ...n below For paper thin originals this will be on the 2mm 0 08 setting also called the Normal setting 7 Press down on the right slider and move inwards towards middle of scanner to the correct thickness setting 8 Press down on the left slider and move to the same thickness setting as above 9 Close the scanning area lid 10 Feed your thick original The Paper Ready key will turn yellow stop blinking w...

Page 40: ...oth hands on a slider push down and move the slider towards the scanner s middle while maintaining pressure 3 Move to the correct thickness setting 4 Be sure to set the sliders to the same setting on each side of the scanner Thickness Adjustment Slider In this example the button position shows the slider set for an original that is 6mm 0 24 thick ...

Page 41: ...er controls 1 Raise the scanning area lid 2 The thickness adjustment levers are found on the scanner s right and left sides 3 Measure the thickness of your original to find the right setting 4 The lever s numbered settings represent millimeters 5 Be sure to set to the same thickness value on both sides 6 For stiff originals apply pressure weight strips if necessary See the section on Loading for i...

Page 42: ...anner is in ATAC mode but not yet ready i e the pressure platen is not yet positioned on the thick original 3 Press and hold the Paper Forward key arrow up key to raise the pressure platen until there is room to insert the thick original 4 Insert the thick original evenly for a straight scan path 5 Press and hold the Paper Reverse arrow down key to lower the pressure platen until the pressure plat...

Page 43: ...nts between the cameras overlapping pixels In such cases the stitching parameters will need to be modified You can modify stitching parameters through your scanning application 1 Insert your thick original in the scanner and scan the image using your scanning application 2 Check the result in the viewer for overlapping or missing pixels in the camera transition areas 3 Adjust the stitching values ...

Page 44: ...camera alignment and calibration The tools for scanner maintenance were supplied with your scanner including the program that will check your scanner and guide you through the maintenance steps Be sure to install the Scanner Maintenance program from the WIDEsystem TOOLS CD ROM For best results run the maintenance procedures right after setting up your scanner for the first time 7 2 Cleaning the Sc...

Page 45: ...h a lint free cloth and a mild streak free glass cleaner Dry the glass completely using a separate clean dry lint free cloth like the one provided with the maintenance kit 10 The white background platen is on the backside of the pressure platen you just removed Flip the pressure platen over to clean the white background 11 Wipe the white area and the transport rollers with a lint free cloth and a ...

Page 46: ...he scanner s middle while maintaining pressure until the metal button pops up 3 Repeat this on both left and right side sliders to free the pressure platen The metal button pops up when the slider is in the Exit position Exit position The slider is pushed all the way towards the scanner s middle The metal button pops up Flip up the handles and use them to lift out the pressure platen Clean the exp...

Page 47: ...e cloth and a mild streak free cleaner 7 Dry the pressure platen and rollers completely using separate clean dry lint free cloths 8 Reinsert the pressure platen First place the pressure platens front braces so they rest on the front drive axle 9 Tip the platen backwards until the pressure platen s back braces rest on the backmost drive axle 10 Close the scanning area lid 11 Clean also the scanner ...

Page 48: ...rea is fixed in the scanning area lid Hold the lid open as you clean 8 Wipe the white area and the transport rollers with a lint free cloth and a mild streak free glass cleaner Apply the cleaner to the cloth and first wipe the platen s white area and then the transport roller s surface 9 Dry the platen and rollers completely using separate clean dry lint free cloths 10 Close the scanning area lid ...

Page 49: ... and feed the sheet into the scanner Click Next to continue Inserting the Maintenance Sheet Align the midpoint arrow with the scanner s midpoint mark and feed the sheet into the scanner 5 The program immediately analyses alignment and stitching status of the cameras If the cameras are unaligned the program and scanner will automatically make the necessary corrections This step will be bypassed on ...

Page 50: ... Some scanner models are designed so users can replace parts on their own user replaceable parts while other scanner models will require a service technician The instructions in this section apply only for scanners with user replaceable parts Scanner Type Parts that are User Replaceable No parts user replaceable Contact your service technician for replacing parts Glass plate White background plate...

Page 51: ...open the scanning area lid 3 The drive system automatically lifts up 4 Lift out the pressure platen to expose the glass plate underneath 5 On the right side of the glass plate there is a small round finger handle 6 Place your finger under the finger handle and lift the glass plate s right side upwards 7 As soon as there is space under the glass plate use your free hand to grip under the glass plat...

Page 52: ...ng the Glass plate On Scanners 1 Turn the scanner power off and disconnect the power plug 2 Push down on the two lever buttons found near the insertion slot on each side of the scanning area lid 3 The scanning area lid locking mechanism should now be disengaged 4 As you hold both lever buttons down place your free fingers in the insertion slot and flip the scanning area lid open 5 The glass plate ...

Page 53: ...er s finger handle on each side Shown below Right side finger handle Step 2 Flip back Lift the lever s hooks and glass plate free of the scanner Hook Finger handle Finger handle 7 4 2 Replacing the White Background Platen Some scanner models are designed so users can replace the white background platen On other models a service technician must perform this process See your scanner s model specific...

Page 54: ... edge Flip up the back edge and lift out the pressure platen When you reinsert a new pressure platen position so the braces rest on the parallel drive axels Drive Axles The white background and pressure platen are the same To remove the pressure platen Front brace Back brace Replacing the White background platen On Scanners 1 Turn the scanner power off and disconnect the power plug 2 Push down on ...

Page 55: ...n other models a service technician must perform this process See your scanner s model specifications to see if the lamp is user replaceable on your scanner A new lamp unit lamp reflector power connectors for lamp replaceable scanner models can be obtained through your dealer WIDEsystem monitors scanner usage and will warn you when it is time for a replacement Replacing the Scanner Lamp unit On Sc...

Page 56: ...it On Scanners 1 Turn the scanner power off and disconnect the power plug 2 The lamp cover is on the top right edge of the scanner 3 Grasp the cover on each side with both hands and pull back to detach 4 Lift the cover upwards to free it from the scanner 5 You must replace the whole lamp unit A lamp unit consists of a lamp mounted in a reflector brace and fixed power connectors 6 Grasp the edge of...

Page 57: ...ls a service technician must perform this process See your scanner s model specifications to see if the dust filters are user replaceable on your scanner WIDEsystem monitors usage and will warn you when it is time for a replacement Replacing the Dust filters On Scanners 1 Turn the scanner power off and disconnect the power plug 2 Locate the 2 square shaped dust filter bins on the underside of the ...

Page 58: ...Maintenance 7 15 Changing the Dust filters The filter bins on the underside of the scanner Pull down on a filter bin s edge to detach a filter bin from its frame Dust Filter Bins Filters to change ...

Page 59: ...ta about your scanner firmware Firmware release Upgradeable firmware version Firmware revision Firmware build number Firmware timestamp The date time the current firmware code was compiled Firmware download time The date time the current firmware was downloaded You can upgrade if the Firmware Release number is lower than the newest firmware version number on your manufacture s website How to insta...

Page 60: ...ror messages that relate to the actual Scanner Mode Press F1 to launch the WIDEsystem on line help system and find descriptions instructions on trouble shooting specific errors displayed View the load status of the original media to be scanned Setup the scanner s timer to determine times for automatic power up power down for each day of the week View information on the scanner device in relation t...

Page 61: ...nstallation of the scanner Now the scanner appears as incorrectly installed on my system If you connected and tried to install the scanner before installing WIDEsystem the unknown device found message will appear If you continued to step through the dialogs from there the scanner will be entered on the system as a new device without functional drivers If this is the case the scanner will be displa...

Page 62: ...If the error persists you can reinitialize all settings by unplugging the scanner and waiting a few minutes before turning power on again Wait LED goes on during calibration 1 This is NORMAL The Wait LED goes on during Calibration to indicate that the original should not be removed or moved during the Calibration procedure All panel input is prevented during basic calibration Diagnostics LED flash...

Page 63: ... calibration as described in the section Maintenance in this guide 2 If the problem persists after cleaning the scanner area The problem could be caused by a loose object in the optical path Remove any torn pieces of paper or other loose objects from the scanning area Even the smallest loose objects will disturb the scanner s adjustment function 3 Summon your technical service provider if the prob...

Page 64: ...led on your PC 3 Make sure that the applications defined in the WIDEsystem One Touch setup entries are actually designed to work with compatible with your scanner s application control keys See the application s documentation or contact the application software dealer 1 A power failure could interrupt an ongoing firmware upgrade process The scanner will not run correctly after an interrupted firmw...

Page 65: ...raise a small distance over the glass plate This can lead to stitching irregularities In such cases the stitching parameters will need to be modified You can modify stitching parameters through your scanning application See the section When Scanning in Thick Media Positions in this guide 4 Summon your technical service provider if the problem persists Edge distortion with thick originals 1 Scannin...

Page 66: ...entilation This ensures reliable operation of the product and protects it from overheating These openings must never be blocked or covered The openings should never be blocked by placing the unit on a bed sofa rug or other similar soft surface This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper vent...

Page 67: ...rity to operate the equipment CE Regulations EU Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Toxic or Hazardous Substances or Elements 有毒有害物质或元素名称及含量 Toxic or hazardous Substances and Elements 有毒有害物质或元素 Part Name 部件名称 Lead Pb 铅 Mercury Hg 汞 Cadmium Cd 镉 Hexavalent Chromium Poly...

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