Trouble Shooting Common Problems
8-1
8. Trouble Shooting Common Problems
This section describes trouble-shooting procedures for the most common problems that can
arise with your scanner. Please look for a problem description that matches your actual
situation. If found, perform the trouble-shooting procedures before requesting a service call.
8.1 Problems Related to Scanner Installation
Problem
Possible Causes and Remedies
“Unknown device is found“
message.
1.
Your interface is not enabled on the PC or set up correctly. Go through the
installation steps for your interface board and its driver and control that the
Windows device manager lists the interface option.
2.
WIDEsystem drivers were
not
installed
before
connecting
the
scanner.
Shut
down the scanner and PC, unplug the connections and restart the installation
from step 1 as described above. If you continued installation before installing
WIDEsystem, see the troubleshooting instructions below.
3.
Loose interface connection – on both ends, unplug and then firmly plug-in the
interface cable.
4.
Smart Card not inserted correctly. Control that the smart card contact side faces
downwards and the card is inserted all the way in its slot.
5.
System needs rebooting - shut down the scanner and PC, unplug the
connections. Then plug in the interface connections, turn on the PC and when
Windows is loaded, turn on the scanner.
Need to reinstall.
I got the “Unknown device
is found“ message and
continued installation of the
scanner. Now the scanner
appears as incorrectly
installed on my system.
If you connected and tried to install the scanner before installing WIDEsystem, the
unknown device found message will appear. If you continued to step through the
dialogs from there, the scanner will be entered on the system as a new device without
functional drivers. If this is the case, the scanner will be displayed in the Windows
Device Manager with a yellow error icon. The scanner entry must be removed from
the Device manager before re-installing correctly.
1.
In the Device Manager - remove the scanner entry.
2.
Shut-down the PC, shut down and unplug the scanner, disconnect the scanner
from the PC.
3.
Reboot the PC and install WIDEsystem and Maintenance software
4.
Refer to the installation instructions for your interface type in this guide.
WIDEsystem does not
detect the scanner.
1.
The WIDEsystem driver version installed on your PC is older than your scanner
model. Install the WIDEsystem drivers form the WIDEsystem TOOLS CD-ROM
that came with your scanner. If not available, download the newest version from
your manufacturer’s website or contact your dealer to obtain the right
WIDEsystem version.
2.
WIDEsystem drivers were
not
installed
before
connecting
the
scanner.
Shut
down the scanner and PC, unplug the connections and restart the installation
from step 1 as described above.
3.
Loose interface connection – on both end, unplug and then firmly plug-in the
interface cable.
4.
System needs rebooting - shut down the scanner and PC, unplug the
connections. Then plug in the interface connections, turn on the PC and when
Windows is loaded, turn on the scanner.
Summary of Contents for GS67D
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