Diagnostic Tools
4-17
Compaq Confidential – Need to Know Required
Writer: Bruce Sullivan Project: Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments:
Part Number: 118133-001 File Name: e-ch4 Diagnostic Tools.doc Last Saved On: 10/26/99 3:09 PM
Hard Drive Problems
The information provided by the diagnostic test includes error code, system
serial number, drive serial number, drive model, and drive firmware revision.
Specific details of the drive failure are not included.
When you run the diagnostics, the test results are stored in a log. After
completing the test, you can print this log to a local printer or save it to a file.
Alternatively, before running the test, you can configure the test options to
send the results to a local printer or file.
Table 4-6
Hard Drive Problems
Problem
Possible Solution
Hard drive error occurs.
Hard disk has bad sectors or has failed.
Use a utility to locate and block usage of
bad sectors. If necessary, reformat the
hard disk.
Disk transaction problem.
Either the directory structure is bad or there
is a problem with a file.
When using Windows NT Workstation 4.0,
run Disk Administrator. At the Start menu,
highlight
Programs and select
Administrative Tools.
Drive not found.
Cable could be loose. Check cable
connections.
Check SCSI IDs to make sure they are not
duplicated.
Non-system disk message.
The system is trying to start from a diskette
that is not bootable. Remove the diskette
from the diskette drive.
The system is trying to start from the hard
drive but the hard disk has been damaged.
Insert a bootable diskette into the diskette
drive and restart the workstation.
Diskette boot has been disabled in
Computer Setup. Run Computer Setup and
enable diskette boot.
