Compaq AP250 - Deskpro Workstation - 128 MB RAM Maintenance And Service Manual Download Page 187

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8 Compaq Deskpro Workstation Maintenance AP250 and Service Guide

Compaq Confidential – Need to Know Required

Writer: Bruce Sullivan Project: Compaq Deskpro Workstation Maintenance AP250 and Service Guide Comments:

Part Number: 118133-001 File Name: x-index.doc Last Saved On: 10/4/99 10:09 AM

hard drive 6-4

Ultra ATA 6-4
Ultra3 SCSI 6-5

Ultra ATA hard drive 6-4
Ultra3 SCSI hard drive 6-5
ZIP drive 6-8

key icon 5-4
keyboard

connector 8-2
national delimiter

characters 5-6

spare part number 1-5

keyboard lights 4-50

detection of invalid system

ROM 4-49

lights

keyboard 4-50

line-out connector 8-2
lithium battery

removing 3-41

Local ROM Flash 4-48
lock

illustrated 3-3
removing 3-3

lock security bracket

spare part number 1-4

Magellan 3D Pointing Device

spare part number 1-7

Magellan driver

spare part number 1-7

Maintenance and Service Guide

spare part number 1-8

management, advanced

security 5-6

mass storage devices

drive positions 3-7

Matrox Productiva G400 graphics

controller

spare part number 1-6

mechanical parts 1-2, 1-4

spare part numbers 1-4

memory

configuration

requirements 3-27

installing RIMMs 3-27
maximum 3-27
spare part number 1-4

memory problems,

troubleshooting 4-20

Microsoft Windows NT

Workstation password 5-5

Microsoft Windows NT

Workstations 4.0 CD

spare part number 1-7

miscellaneous hardware kit

spare part number 1-7

miscellaneous plastics kit

spare part number 1-8

monitor connector 8-2
monitor problems,

troubleshooting 4-14

monitor, flat panel, TFT5000

(carbon)

spare part number 1-6

monitor, flat panel, TFT5000 (opal)

spare part number 1-6

monitor, flat panel, TFT8000

(carbon) with protective panel

spare part number 1-6

monitor, flat panel, TFT8000

(carbon) without protective
panel

spare part number 1-6

monitor, flat panel, TFT8000 (opal)

with protective panel

spare part number 1-6

monitor, flat panel, TFT8000 (opal)

without protective panel

spare part number 1-6

mouse

connector 8-2
spare part number 1-5

Summary of Contents for AP250 - Deskpro Workstation - 128 MB RAM

Page 1: ...number 158269 001 The complete MSG follows this addendum This addendum contains changes to the original document 2000 Compaq Computer Corporation All rights reserved Compaq is registered in the U S Patent and Trademark Office Product names mentioned herein may be trademarks and or registered trademarks of their respective companies Second Edition August 2000 ...

Page 2: ...B 171959 001 A 256 MB 45 NS RDRAM 161454 001 A Graphics Controllers Matrox G200 MMS 171975 001 A Matrox MGA G400A AGP 2x 4x 163361 001 A nVIDIA TNT2 PRO 16 MB SGRAM 179997 001 A ELSA Gloria II AGP 64 MB 174641 001 A Hard Drives 10 GB Ultra ATA Hard Drive 7200 RPM 135364 001 A 20 GB Ultra ATA Hard Drive 7200 RPM 180475 001 A 13 5 GB Ultra ATA Hard Drive 7200 RPM 140515 001 A 30 GB Ultra ATA Hard Dr...

Page 3: ...e Kit Diskette Drive 11 166838 001 CD ROM Audio 21 288489 002 Hard drive data IDE 7 single device 247116 001 Hard drive data IDE 14 single device 242947 001 Diskette drive twisted cable 34 356107 001 Hard drive data IDE dual devices 18 108950 007 166879 002 A Ultra SCSI 2 Cable 4 device 402266 001 A SCSI LVD Twisted Pair Cable 158277 001 A Fan 90mm 166922 001 A Speaker 158267 001 A Intel PRO 100 M...

Page 4: ... colors 32 bit 2048 x 1536 2048 x 1536 1800 x 1440 3D acceleration is only available with a 16 or 32 bit color palette Matrox G200 Quad MMS Graphics Controller Refresh Rate Display Graphics Memory Aspect Ratio Resolution Vertical Horizontal 32 MB 4 3 5 4 640 x 480 800 x 600 1024 x 768 1152 x 864 1280 x 1024 1600 x 1200 1800 x 1440 60 200 Hz 60 200 Hz 30 140 Hz 60 120 Hz 60 100 Hz 60 90 Hz 60 70 Hz...

Page 5: ...8 1152 x 864 1280 x 800 1280 x 960 1280 x 1024 1600 x 1000 1600 x 1000 1600 x 1200 1600 x 1280 1600 x 1280 1900 x 1080 1920 x 1080 1920 x 1200 1900 x 1200 2048 x 1536 120 Hz 120 Hz 120 Hz 100 Hz 100 Hz 100 Hz 100 Hz 100 Hz 85 Hz 85 Hz 85 Hz 75 Hz 85 Hz 75 Hz 85 Hz 75 Hz 75 Hz 60 MB 58 Mb 54 MB 52 MB 52 MB 49 MB 48 MB 45 MB 45 MB 41 MB 40 MB 40 MB 39 MB 39 MB 37 MB 37 MB 27 MB Refresh rate may func...

Page 6: ...6 Addendum to MSG 118133 001 Air Baffle Assembly ...

Page 7: ...Compaq Deskpro Workstation AP250 Maintenance and Service Guide ...

Page 8: ...kstation AP250 Maintenance and Service Guide Comments Part Number 118133 001 File Name a frnt doc Last Saved On 10 26 99 2 34 PM Deskpro Workstation AP250 Maintenance and Service Guide First Edition October 1999 Part Number 118133 001 Spare Part Number 158269 001 Compaq Computer Corporation ...

Page 9: ...y form without prior written consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Compaq Deskpro Fastart Compaq Insight Manager Systempro Systempro L...

Page 10: ...ty ix Getting Help x Compaq Technical Support x Compaq Website x Compaq Authorized Reseller xi Chapter 1 Illustrated Parts Catalog Mechanical Parts 1 2 System Components 1 3 Spare Parts List 1 4 Chapter 2 Service Preliminaries Preliminary Warnings and Cautions 2 1 Electrostatic Discharge Information 2 2 Equipment Symbols 2 3 Tools and Software Requirements 2 3 Warranty Information 2 4 Chapter 3 Re...

Page 11: ...emoving a CD ROM 3 16 Installing Optional SCSI Devices 3 19 Important Guidelines for Installing Optional SCSI Devices 3 19 Using the SCSI Cable 3 20 Removing the Drivelock 3 21 Expansion Boards 3 24 Removing an Expansion Board 3 25 Removing the Card Guide 3 26 Installing Memory Modules 3 27 Important Guidelines for Direct RIMM Installation 3 27 Installing RIMM Modules 3 27 Removing a Processor 3 2...

Page 12: ...19 Memory Problems 4 20 SCSI Problems 4 20 Network Problems 4 21 Audio Hardware Conflicts 4 24 Computer Setup and Diagnostics Utilities 4 25 Accessing the Computer Setup Menu 4 26 Diagnostics Utilities 4 26 SCSI Error Codes 4 44 Upgrading the ROM 4 48 Local ROM Flash 4 48 Remote ROM Flash 4 49 FailSafe Boot Block ROM 4 49 Compaq Insight Manager 4 51 Compaq Workstation SSD for Windows NT 4 53 Compa...

Page 13: ...M or DVD ROM Drive 6 7 Zip Drive 6 8 Chapter 7 Physical and Operating Specifications System Unit 7 2 200W Power Supply 7 8 Diskette Drive 7 9 Hard Drives 7 10 20 GB Ultra ATA Hard Drive 7 200 rpm 7 10 9 GB Wide Ultra3 SCSI Hard Drive 10 000 rpm 7 11 18 GB Ultra3 SCSI Hard Drive 10 000 rpm 7 12 40X Max CD ROM Drive 7 13 DVD ROM Drive 7 15 Zip Drive 7 18 Zip Drive CartridgeDrive 7 18 Audio System 7 ...

Page 14: ...g conventions to distinguish elements of text Keys Keys appear in boldface A plus sign between two keys indicates that they should be pressed simultaneously USER INPUT User input appears in a different typeface and in uppercase FILENAMES File names appear in uppercase italics Menu Options Command Names Dialog Box Names These elements appear in initial capital letters COMMANDS DIRECTORY NAMES and D...

Page 15: ...equipment or loss of information IMPORTANT Text set off in this manner presents clarifying information or specific instructions NOTE Text set off in this manner presents commentary sidelights or interesting points of information Symbols on Equipment These icons may be located on equipment in areas where hazardous conditions may exist Any surface or area of the equipment marked with these symbols i...

Page 16: ...ng Power Supplies or Systems marked with these symbols indicate the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electrical shock remove all power cords to completely disconnect power from the system Rack Stability WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The fu...

Page 17: ...h America call the Compaq Technical Phone Support Center at 1 800 OK COMPAQ This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored Outside North America call the nearest Compaq Technical Support Phone Center Telephone numbers for worldwide Technical Support Centers are listed on the Compaq website Access the Compaq website at ww...

Page 18: ...ce and Service Guide Comments Part Number 118133 001 File Name a frnt doc Last Saved On 10 26 99 2 34 PM Compaq Authorized Reseller For the name of your nearest Compaq authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 Elsewhere see the Compaq website for locations and telephone numbers ...

Page 19: ...250 Maintenance and Service Guide Comments Part Number 118133 001 File Name b ch1 Illustrated Parts Catalog doc Last Saved On 10 19 99 9 17 PM Chapter 1 Illustrated Parts Catalog This chapter provides an illustrated parts overview and a reference for spare parts for the Compaq Deskpro Workstation AP250 ...

Page 20: ...ce Sullivan Project Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments Part Number 118133 001 File Name b ch1 Illustrated Parts Catalog doc Last Saved On 10 19 99 9 17 PM Mechanical Parts 59f 1 3 59g 59e 59d 2 59i 58a Figure 1 1 Exploded view of the Compaq Deskpro Workstation AP250 mechanical parts ...

Page 21: ...Workstation AP250 Maintenance and Service Guide Comments Part Number 118133 001 File Name b ch1 Illustrated Parts Catalog doc Last Saved On 10 19 99 9 17 PM System Components 44 59c 59c 4 11 15 20 12 19 17 18 6 3 24 23 5 8 46 47 58c 13 7 Figure 1 2 Exploded view of the Compaq Deskpro Workstation AP250 mechanical parts ...

Page 22: ...ssis base pan 166880 001 SYSTEM 4 PremierSound Speaker 158267 001 5 Fan 92MM 166974 001 6 Power supply 3 3V 200W 103748 001 7 System board for the Compaq Deskpro Workstation AP250 123511 001 8 Intel Pentium III Processor 600 133 MHz 512K with heat sink 158263 001 9 Intel Pentium III Processor 733 133 MHz 512K with heat sink 163363 001 10 Lock security bracket 199109 001 11 Lithium Battery 153099 0...

Page 23: ...7 18 2 GB Ultra3 SCSI hard drive 10 000 RPM 160063 001 18 20 GB Ultra ATA hard drive 7 200 RPM 157403 001 19 1 44 MB diskette drive 158266 001 20 40X Max CD ROM drive IDE 400807 001 21 DVD ROM drive 105771 001 22 Zip drive 401624 001 CABLE KITS 23 Miscellaneous Cable Kit 166879 001 24 SCSI Cable 402226 001 25 SCSI LED cable 247485 001 26 NIC Wake on LAN cable assembly 166974 001 27 Power cord 1212...

Page 24: ...panel monitor opal without protective panel TC095 WW 307911 001 39 TFT8000 flat panel monitor opal with protective panel TC095 WW 102358 B24 40 TFT8000 flat panel monitor carbon without protective panel TC095 WW 102359 B24 41 TFT8000 flat panel monitor carbon with protective panel TC095 WW 102360 B29 42 TFT 500 Order TFT 500 spare parts from the TFT 500 guide 285012 001 GRAPHICS 43 Matrox Producti...

Page 25: ...gellan 3D Pointing Device spacemouse 297645 001 52 Spaceball 4000 3D Pointing Device 118029 001 53 3 5 inch to 5 25 inch diskette drive mounting bracket with screws and brace for use in bay 3 only 166923 001 54 3 5 inch to 5 25 inch hard drive mounting bracket 243231 001 55 3 5 inch to 5 25 inch 1 2 height mounting bracket for use in bays 1 and 2 only 243230 002 56 Shipping box with buns US 166990...

Page 26: ...re Parts List for the Compaq Deskpro Workstation AP250 continued Reference Description Part Number 59 Miscellaneous plastics kit for minitower and desktop includes a diskette bezel b rubber feet 8 c processor retainer with T 15 claynuts d blank bezel e subpanel f drivelock minitower g drivelock desktop h drivelock springs 2 i card guide 166878 001 DOCUMENTATION 60 Maintenance and Service Guide 158...

Page 27: ...arranty information IMPORTANT Adherence to the procedures and precautions described in this chapter is essential for proper service Preliminary Warnings and Cautions The following should be noted when operating or servicing the Compaq Deskpro Workstation AP250 WARNING To reduce the risk of electric shock or damage to the equipment If the system has multiple power supplies disconnect power from the...

Page 28: ...N To properly ventilate the system you must provide at least 6 inches 15 cm of clearance at the front of the workstation and 3 inches 7 6 cm at the back IMPORTANT Any indications of component replacement or printed wiring board modifications may void any warranty Electrostatic Discharge Information A discharge of static electricity can damage static sensitive devices or microcircuitry Proper packa...

Page 29: ...surface is contacted the potential for injury exists To reduce risk of injury from a hot component allow the surface to cool before touching WARNING Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards The enclosed area contains no operator serviceable parts To reduce the risk of personal injury from electrical shock hazards do not open ...

Page 30: ...mes standard with the following warranties Standard Warranty Refer to the warranty card included with the unit Pre Failure Warranty A special warranty that extends the Compaq warranty by applying it to critical system components before they fail This warranty ensures that when you receive notification of a prefailure condition through Compaq Insight Manager or the Windows NT Event Log the componen...

Page 31: ...utility to verify that all components are operating properly Serial Number Provide the computer serial number to Compaq whenever you request information or order spare parts The serial number is located on the top corner of the workstation 1 and also on the rear of the chassis 2 as shown in Figure 3 1 For asset control the serial number is embedded in the EPROM on the system board If the system bo...

Page 32: ...Be sure you are properly grounded before beginning any installation procedure See Electrostatic Discharge Information in Chapter 2 for more information Before beginning any of the removal and replacement procedures complete the following steps 1 Turn off the workstation 2 Disconnect the power cord from the grounded AC outlet and then from the workstation IMPORTANT On a power managed system the pow...

Page 33: ...PM Removing the Cable Lock The workstation comes standard with a cable lock provision for attaching a padlock and or cable lock If installed the locks must be removed before accessing internal components To remove the lock 1 Unlock and remove the cable lock and or the padlock 2 Remove the screw cover plate 1 seated over the cable lock bracket 2 3 Unscrew the T 15 torx retaining screw 3 4 Remove th...

Page 34: ...tion side access panel 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grounded AC outlet 2 Loosen the two thumbscrews that secure the side access panel to the workstation chassis 3 Slide the side ac...

Page 35: ... external devices Disconnect the power cord from the grounded AC outlet and the network cable from the system 2 Loosen the two thumbscrews that secure the side access panel to the workstation chassis 3 Remove the workstation side access panel 4 Push in on the two release tabs 1 then rotate the front bezel away from the chassis to release it 2 1 2 2 Figure 3 4 Removing the front bezel When replacin...

Page 36: ...he network cable from the system 2 Loosen the two thumbscrews that secure the side access panel to the workstation chassis 3 Remove the workstation side access panel 4 Remove the front bezel 5 Gently pull the subpanel with the bezel blank secured in it away from the front bezel Remove the bezel blank CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel...

Page 37: ...3 02 PM Mass Storage Devices This section discusses removal and replacement procedures for the mass storage devices supported on the Compaq Deskpro Workstation AP250 Drive Positions The Compaq Deskpro Workstation AP250 can house up to five mass storage devices The following illustration identifies the physical drive locations for minitower and desktop workstations See Table 3 1 for a list of recom...

Page 38: ...drive adapter into a 5 25 inch bay 4 3 5 inch bay Third height Optional hard drive 1 0 inch 5 3 5 inch bay Third height Standard hard drive NOTE Compaq does not support mixing Ultra ATA and SCSI hard drives in the same system If you are replacing a hard drive in bay 4 or 5 the device must be of the same type If you are replacing the Ultra ATA hard drive in bay 4 or 5 with a SCSI hard drive you nee...

Page 39: ...moval and Replacement Procedures doc Last Saved On 10 26 99 3 02 PM IMPORTANT Install guide screws to ensure that the drives line up correctly in the drive cage Compaq has provided extra guide screws installed in the front of the workstation chassis behind the front bezel Some options use 5 25 M3 metric screws and some use HD 6 32 The Compaq supplied metric screws are black 6 32 M3 Figure 3 7 Iden...

Page 40: ...move a 3 5 inch hard drive 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grounded AC outlet 2 Loosen the two thumbscrews that secure the side access panel to the workstation chassis 3 Remove the si...

Page 41: ...umber 118133 001 File Name d ch3 Removal and Replacement Procedures doc Last Saved On 10 26 99 3 02 PM 6 Slide the drivelock to unlock the hard drive Figure 3 9 Releasing the hard drive with the drivelock NOTE Do not hold the face plate while removing a drive only hold a drive by its casing 7 While sliding the drivelock push from the rear of the drives until the drive casing can be grasped ...

Page 42: ...wo 6 32 guide screws on each side of the replacement drive making sure the guide screws line up with the guide slots 2 Slide the hard drive into the drive bay until it locks into place IMPORTANT When installing a second Ultra ATA hard drive on the primary controller use an 80 conductor IDE Ultra ATA cable for optimal performance This cable is included in the hard drive option kit Removing a 3 5 in...

Page 43: ...ON Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grounded AC outlet 2 Remove the side access panel 3 Remove the front bezel 4 Disconnect the cables from the back of the drive 5 Slide the drivelock to unlock the drive Figure 3 11 Releasing the hard drive with th...

Page 44: ...Deskpro Workstation AP250 Maintenance and Service Guide Comments Part Number 118133 001 File Name d ch3 Removal and Replacement Procedures doc Last Saved On 10 26 99 3 02 PM 7 While holding the drive casing pull the drive out of the drive bay 1 8 Remove the four guide screws 2 2 2 1 Figure 3 12 Removing a 3 5 inch drive from a 5 25 inch drive bay ...

Page 45: ...Name d ch3 Removal and Replacement Procedures doc Last Saved On 10 26 99 3 02 PM 9 Remove the screws that secure the hard drive to the drive adapter 1 10 Remove the hard drive from the drive adapter 2 1 1 2 Figure 3 13 Removing a 3 5 inch hard drive from the 5 25 inch drive adapter To replace the drive reverse the above procedure IMPORTANT The primary 3 5 inch diskette drive should only be install...

Page 46: ...On 10 26 99 3 02 PM Removing a CD ROM To remove a CD ROM drive 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grounded AC outlet 2 Remove the side access panel 3 Remove the front bezel 4 Disconnect ...

Page 47: ...o Workstation AP250 Maintenance and Service Guide Comments Part Number 118133 001 File Name d ch3 Removal and Replacement Procedures doc Last Saved On 10 26 99 3 02 PM 5 While pushing the drivelock push from the rear of the drives until the drive casing can be grasped Figure 3 15 Releasing the CD ROM drive with the drivelock ...

Page 48: ...ment Procedures doc Last Saved On 10 26 99 3 02 PM 6 While holding the drive casing pull the drives out of the drive bay 1 7 Remove the four guide screws 2 2 2 1 Figure 3 16 Removing a CD ROM drive from a 5 25 inch drive bay To replace the CD ROM drive 1 Install two M3 guide screws on each side of the replacement 5 25 inch drive in the bottom holes making sure the guide screws line up with the gui...

Page 49: ...CSI device by its SCSI ID number rather than its location Moving a SCSI device from one position to another on the SCSI chain does not affect communication between the controller and the SCSI device The reserved and available SCSI ID numbers for SCSI devices are as follows Y SCSI ID 0 is reserved for the primary hard drive Y SCSI ID 7 is reserved for the controller Y SCSI IDs 1 through 6 are avail...

Page 50: ...tured in Figure 3 17 is included with your workstation available on select models The cable supports up to three SCSI devices and comes with a terminator 1 on the end 1 Figure 3 17 Identifying SCSI cable with terminator NOTE The SCSI cable included with your workstation may look slightly different than the one pictured NOTE If you are installing a narrow SCSI device you will need to attach a 68 to...

Page 51: ...Drivelock The workstation chassis has a drivelock that secures the drives in both the minitower and desktop configurations To remove the drivelock 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grou...

Page 52: ...le Name d ch3 Removal and Replacement Procedures doc Last Saved On 10 26 99 3 02 PM 5 Snap the tabs out of the holes in the drive cage 1 6 Lift up on the side of the drivelock nearest you and push the drivelock towards the front of the drive cage 2 CAUTION The spring under the drivelock may pop out unexpectedly 7 Remove the drivelock from the drive cage 8 Remove the spring from the drivelock 3 2 2...

Page 53: ...e d ch3 Removal and Replacement Procedures doc Last Saved On 10 26 99 3 02 PM To reinstall the drivelock 1 Insert the left side of the drivelock with the rounded tabs into the slots on the drive cage 1 2 Place the spring 2 on the middle tab on the underside of the drivelock 3 Compress the spring then lower the drivelock onto the drive cage until it snaps into place 3 3 3 1 2 Figure 3 19 Reinstalli...

Page 54: ...e d ch3 Removal and Replacement Procedures doc Last Saved On 10 26 99 3 02 PM Expansion Boards The following illustration identifies the physical location of expansion slots See the corresponding table for component names 1 2 4 3 Figure 3 20 View of the expansion slots Table 3 2 Expansion Slots Identifier Description 1 ISA slot 2 Combination slot for either an ISA or a PCI expansion board 3 Four P...

Page 55: ...ations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grounded AC outlet 2 Remove the side access panel 3 Disconnect any cables from the expansion board 4 Remove the expansion board retaining screw 5 Hold the expansion board at each end and caref...

Page 56: ...ide 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grounded AC outlet 2 Remove the side access panel 3 Remove any full length expansion boards 4 Push down on the two tabs on the top of the card guid...

Page 57: ...M indicates the size and number of DRAMS contained on the RIMM A CRIMMs Continuity RIMMs must be installed in the unpopulated RIMM slot For optimal performance populate slot 1 first then slot 2 NOTE Your workstation will support up to 1 GB of memory when 256 MB DRAM technology is available Installing RIMM Modules CAUTION When handling a RIMM do not touch any of the contacts Doing so may damage the...

Page 58: ...1 and RIMM2 with RIMM1 being closest to the processor A CRIMM must populate an empty slot The following illustration identifies the physical location of all RIMM sockets For optimal performance populate slot 1 first then slot 2 2 1 Figure 3 23 RIMM slots 1 2 To remove a memory module 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that t...

Page 59: ...ure 3 24 Removing a RIMM memory module NOTE The system recognizes memory upgrades and automatically reconfigures the workstation Removing a Processor WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching them To remove the processor 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access ...

Page 60: ...d Replacement Procedures doc Last Saved On 10 26 99 3 02 PM 4 Pull out the retaining tabs on each side of the processor 1 then lift the processor out of the socket 2 1 1 2 Figure 3 25 Removing the processor from the system board To install a new processor reverse the above procedure NOTE Before installing a processor be sure the release latches are in the locked out position This will cause the la...

Page 61: ...the internal system components to cool before touching them To remove the processor from the heatsink 1 Perform the steps in the Service Preparations CAUTION Before removing the side access panel ensure that the Workstation is turned off all cables are disconnected from the back of the Workstation and the power cord is disconnected from the grounded AC outlet 2 Remove the side access panel 3 Perfo...

Page 62: ... be sure the release latches are in the locked out position This will cause the latches to click into place when the processor is properly seated Removing the Processor Guide Rails CAUTION Static electricity can damage the electronic components of the workstation Before beginning these procedures be sure you are discharged of static electricity by briefly touching a grounded metal object To remove...

Page 63: ...e rails 2 2 1 Figure 3 28 Removing the processor guide rails from the system board To replace the processor guide rails seat the guide rails flush with the system board then tighten the four claynuts Removing the Speaker To remove the speaker 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables ar...

Page 64: ...the side of the chassis 1 then remove the speaker 2 2 1 Figure 3 29 Removing the speaker To reinstall the speaker reverse the above procedure Removing the Power Supply To remove the power supply 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation ...

Page 65: ...ned 5 Slide the power supply toward the front of the computer then lift up and remove it from the chassis 3 3 2 1 Figure 3 30 Removing the Power Supply To replace the power supply reverse the above procedure WARNING This equipment is designed for connection to a grounded earthed outlet To reduce the risk of electrical shock damage to the equipment or loss of the data do not disable this feature Th...

Page 66: ...e power switch and switch holder 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grounded AC outlet 2 Remove the side access panel 3 Disconnect the power LED cable from the system board 1 4 Push the ...

Page 67: ...al object To remove and replace the system board 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grounded AC outlet 2 Remove the side access panel 3 Remove all expansion boards 4 Perform the steps in...

Page 68: ...above procedure When installing the system board insert the first screw nearest the power supply to properly align the board in the chassis Removing the I O Panel To remove the I O panel 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the ...

Page 69: ... a lithium ion battery pack There is a risk of fire and chemical burn if the battery pack is handled improperly Do not disassemble crush puncture short external contacts dispose of the battery in water or fire or expose it to temperatures higher than 60ºC 140ºF CAUTION Static electricity can damage the electronic components of the workstation Before beginning these procedures be sure you are disch...

Page 70: ...ace the lithium battery 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the workstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grounded AC outlet 2 Remove the side access panel 3 Locate the battery on the system board NOTE If expansion boards are install...

Page 71: ...ment battery into position with the positive side up The battery holder automatically secures the battery in the proper position IMPORTANT Positive polarity should be positioned up Converting a Minitower to a Desktop Configuration To convert a minitower to a desktop configuration 1 Perform the steps in the Service Preparations section CAUTION Before removing the side access panel ensure that the w...

Page 72: ... power and data cables from the drives in the 5 25 inch drive bays 5 Remove the drives from the 5 25 inch drive bays by sliding the drivelock upwards while in the minitower position Figure 3 36 Releasing the drives with the drivelock 6 Turn the computer on its side desktop configuration 7 Rotate the drives counter clockwise 90 degrees then reinstall them into the drive bays IMPORTANT The diskette ...

Page 73: ...ber 118133 001 File Name d ch3 Removal and Replacement Procedures doc Last Saved On 10 26 99 3 02 PM Figure 3 37 Installing a drive in the desktop configuration 8 Reconnect the cables to the drives 9 Remove the subpanel CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel ...

Page 74: ...tion Minitower Configuration Figure 3 38 Rotating the bezel blank when converting a minitower to a desktop 10 Install the bezel blank onto the new subpanel with the correct logo placement 11 Install the new subpanel 12 Reassemble the computer Be sure the subpanel and front bezel align properly with the alignment tabs CAUTION When replacing the subpanel be sure the aligning pins and any remaining b...

Page 75: ...kstation is turned off all cables are disconnected from the back of the workstation and the power cord is disconnected from the grounded AC outlet 2 Remove the side access panel and the front bezel 3 Disconnect all power and data cables from the drives in the 5 25 inch drive bays 4 Remove the drives from the 5 25 inch drive bays by pressing the drivelock release button Figure 3 39 Releasing the dr...

Page 76: ...ures doc Last Saved On 10 26 99 3 02 PM 7 Reconnect the cables to the drives 8 Install the bezel blank onto the new subpanel with the correct logo placement 9 Install the new subpanel CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel Desktop Configuration Minitower Configura...

Page 77: ... access panel 11 Reassemble the computer Be sure the subpanel and front bezel align properly with the alignment tabs CAUTION When replacing the subpanel be sure the aligning pins and any remaining bezel blanks are in the proper orientation to prevent damage to the alignment pins See Figure 3 40 for the subpanel keyed alignment positions NOTE When switching from minitower to desktop orientation or ...

Page 78: ...This chapter provides information on the following topics to assist you when servicing the Compaq Deskpro Workstation AP250 Power On Self Test POST Troubleshooting minor problems Computer setup and diagnostics utilities SCSI Error codes Upgrading the ROMPaq Compaq Insight Manager Compaq Workstation SSD for Windows NT Compaq Diagnostics for Windows NT IMPORTANT Adherence to the procedures and preca...

Page 79: ... the following assemblies to make sure that the computer system is functioning properly Keyboard Rambus Inline Memory Modules RIMMs Graphics controller Diskette drives IDE CD ROM drive Hard drives Processor Controllers POST also detects the type of SCSI mass storage devices installed in the workstation NOTE If the Power On Password is set a key icon appears on the screen while POST is running You ...

Page 80: ...lts if the POST encounters a problem This test runs when the system is turned on checking assemblies within the workstation and reporting any errors found Table 4 1 POST Messages Message Beeps Probable Cause Recommended Action 101 ROM Error 1L 1S System ROM checksum Replace the system board 101 Option ROM Checksum Error 1L 1S Option ROM checksum Inspect the ROM placement Verify the correct ROM Rep...

Page 81: ...y life is approximately 5 years CMOS jumper may not be properly installed Run Computer Setup or Windows NT utilities First reset the date and time under Control Panel If the problem persists replace the RTC battery See Chapter 3 Removal and Replacement Procedures for instructions Clear the configuration memory 163 Time Date Not Set 2S Invalid time or date in configuration memory RTC real time cloc...

Page 82: ...ration Run Computer Setup or Windows NT utilities Replace the Direct RIMMs 203 Memory Address Error None RAM failure Be sure memory module s are installed properly Replace the Direct RIMMs Replace the system board 205 Memory Error None Cache memory error Processor cache Run the Setup and Diagnostics utilities 206 Secondary cache controller failure None Cache memory controller or RAM failure Run th...

Page 83: ...critical SPD information or is incompatible with the chipset Replace the Direct RIMM with a module conforming to the SPD standard 301 Keyboard Error None Keyboard failure Reconnect the keyboard with the computer turned off 301 Keyboard Error or Test Fixture Installed None Keyboard failure Replace the keyboard 303 Keyboard Controller Error None I O board keyboard controller Reconnect the keyboard w...

Page 84: ...Diskette Controller Error None Diskette controller circuitry or floppy drive circuitry incorrect Run Computer Setup Check and or replace cables Replace the diskette drive Replace the system board 602 Diskette Boot Record Error None Diskette in drive A not bootable Replace the diskette 605 Diskette Drive Type Error 2S Mismatch in drive type Run Computer Setup or Windows NT utilities 610 External St...

Page 85: ...xternal and internal serial ports are assigned to COM2 Run Computer Setup or Windows NT utilities 1155 System Board COM Port Address Assignment Conflict 2S COM port address conflict Run Computer Setup or Windows NT utilities 1610 Temperature Violation Detected None Internal temperature exceeds specification Verify that computer air vents are not blocked and that the cooling fan is running 1611 Fan...

Page 86: ...ircuitry error Run the Setup and Diagnostics utilities 1790 Disk 0 Failure None IDE Hard drive error or wrong drive type Run the Setup and Diagnostics utilities 1791 Disk 1 Failure None IDE Hard drive error or wrong drive type Run the Setup and Diagnostics utilities 1792 Secondary Disk Controller Failure None IDE Hard drive circuitry error Run the Setup and Diagnostics utilities 1793 Secondary Con...

Page 87: ...ress F1 Troubleshooting Minor Problems Refer to the following list for possible solutions before running any of the diagnostic utilities Verify that the workstation is connected to a working grounded AC outlet Verify that the workstation is turned on and the power light is illuminated Check all cable connections Be sure the connectors are seated properly Verify that the monitor is turned on and th...

Page 88: ...e Name e ch4 Diagnostic Tools doc Last Saved On 10 26 99 3 09 PM In addition to the previous checklist see the next few sections for other possible solutions to Power problems Diskette drive problems Display problems Printer problems Hard drive problems Hardware installation problems DVD ROM and IDE CD ROM drive problems Memory problems SCSI problems Network problems Audio hardware conflicts ...

Page 89: ...olution Computer will not turn on Be sure the workstation is connected to a grounded AC outlet Be sure cables from the workstation s power supply are plugged in properly A PCI or ISA card that has been installed is not seated properly or is defective Be sure that the card is fully inserted or remove the PCI or ISA card that was just installed Computer does not automatically display the date and ti...

Page 90: ...te Diskette is write protected Either use another diskette that is not write protected or disable the write protection on the diskette Writing to the wrong drive Check the drive letter in the path statement Not enough space is left on the diskette Use another diskette to write the information Diskette write control is disabled Check the security feature settings Diskette drive cannot read a disket...

Page 91: ... the cable connection from the monitor to the workstation and check the grounded AC outlet The brightness needs adjusting Adjust the brightness control The energy saver feature has been enabled Press any key or type the password Wait a few seconds for the screen to become active The RGB red green blue input switch on the back of the monitor is incorrectly set Set the monitor Input switch to 75 ohm...

Page 92: ...play or requested resolution cannot be set If the graphics controller was upgraded the correct display drivers may not be loaded Install the correct display drivers on the diskette included in the upgrade kit The picture is broken up it rolls jitters or blinks Be sure the monitor cable is securely connected to the computer In a two monitor system or if another monitor is in close proximity the mon...

Page 93: ...printer drivers for the application are not installed Install the correct printer drivers for the application If the workstation is on a network the printer may not be connected to the network Make the proper network connections to the printer Printer will not turn on The cables may not be connected properly Reconnect all cables and check the power cord and grounded AC outlet Prints garbled inform...

Page 94: ...r file Table 4 6 Hard Drive Problems Problem Possible Solution Hard drive error occurs Hard disk has bad sectors or has failed Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Disk transaction problem Either the directory structure is bad or there is a problem with a file When using Windows NT Workstation 4 0 run Disk Administrator At the Start menu highli...

Page 95: ... workstation and follow the instructions for accepting the changes The system may not have automatically recognized the new device Run Computer Setup and identify the new device A Plug and Play board may not automatically configure when added if the default configuration conflicts with other devices Use Computer Setup to deselect the automatic settings for the board and choose a basic configuratio...

Page 96: ...the CD over then reload Labels can imbalance a CD causing an error System will not boot from CD ROM drive The CD ROM boot is not enabled through the Computer Setup utility Run the Computer Setup utility and set the drive priorities Be sure that drive cabling and jumpers are set correctly Cannot eject compact disc CD is not properly seated in the drive Turn off the workstation insert a thin metal r...

Page 97: ...plication Check the application documentation to determine memory requirements Memory count during POST is wrong The Direct RIMMs may not be installed correctly Verify that the Direct RIMMs have been installed correctly in the RIMM sockets then run the Computer Setup utility Insufficient memory error during operation The system has run out of memory for the application Check memory requirements fo...

Page 98: ... network controller 1 Possible driver problem 2 Controller is disabled in setup 3 Possible failed network controller 1 Load the latest version of Compaq Workstation SSD for Windows NT 2 Run Computer Setup and enable the controller 3 Replace the system board System Setup utility reports unprogrammed EPROM 1 The network controller is defective 2 Network drivers are not loaded 1 Replace the controlle...

Page 99: ...e other end of the cable is securely attached to the correct device 2 Be sure that the cable is attached to the correct connector 3 Be sure that the cable and device at the other end are operating correctly 4 Replace the controller or the system board 5 Run Computer Setup and modify the network controller memory value Diagnostics passes but the system does not communicate with the network 1 Networ...

Page 100: ...t or memory overlaps the interrupt or memory of another expansion board 4 The network controller requires drivers 5 The files containing the network drivers are corrupted 1 Be sure the network drivers are loaded and that the driver parameters match the configuration of the network controller using Network Setup found in the Control Center 2 Be sure the cable is securely attached to the network con...

Page 101: ...ble is securely attached to the network connector and the other end of the cable is securely attached to the correct device 3 Replace the network controller or the system board Audio Hardware Conflicts Hardware conflicts occur when two or more peripheral devices contend for the same signal lines or channels Conflicts between the audio interface and another peripheral device may be due to the setti...

Page 102: ...iagnostics Y Creating a Diagnostics Diskette Y Running Computer Checkup TEST Y Running View System Information INSPECT Y Running Diagnostic Utilities for Error Codes Explanations and procedures for each utility are included in this chapter The Setup and Diagnostics utilities should be run in the following instances When a system configuration error is detected during the Power On Self Test POST To...

Page 103: ...nitiates Network Service Boot for Remote System Installation 3 Press the arrow keys or the Tab key to select the option you want then press Enter To return to the main menu press Esc 4 To apply and save changes select File then Save Changes and Exit If you selected an option that automatically restarted the workstation changes were applied at that time If you made changes that you do not want appl...

Page 104: ...e functioning properly Use TEST in the following instances Y Quick Check Diagnostics runs a quick general test on each device with a minimal number of prompts If errors occur they are displayed when the test is complete Y Automatic Diagnostics runs unattended and provides maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to prin...

Page 105: ...is utility may not detect non Compaq devices 6 Select one of the following from the TEST options menu Y Quick Check Diagnostics Y Automatic Diagnostics Y Prompted Diagnostics CAUTION In the Prompted Diagnostics option if Attended Testing is selected the test itself may result in data loss It is recommended that the user select Unattended Testing IMPORTANT When you run the TEST utility be sure to r...

Page 106: ...ation ROM version Type of processor and coprocessor Diskette CD ROM DVD and hard drives Active printer and communication interfaces Keyboard Graphics Windows files Network status Miscellaneous To run INSPECT 1 Restart the workstation from the diagnostics diskette 2 Press Enter to bypass the welcome screen 3 Select View System Information INSPECT then press Enter 4 Select one of the available optio...

Page 107: ...ation procedures 1 Ensure proper ventilation The workstation should have a 3 inch 7 62 centimeter clearance at the rear of the chassis 2 Turn off the workstation and peripheral devices CAUTION Always be sure the power is off before disconnecting or reconnecting the mouse keyboard or any other peripheral devices Disconnecting or connecting any peripheral devices while the unit power is on can damag...

Page 108: ... Writer Bruce Sullivan Project Compaq Deskpro Workstation AP250 Maintenance and Service Guide Comments Part Number 118133 001 File Name e ch4 Diagnostic Tools doc Last Saved On 10 26 99 3 09 PM Figure 4 1 Power On Password P49 jumper 5 Run the Diagnostics diskette ...

Page 109: ...uter Setup and retest Replace the processor and retest 103 xx DMA controller failed Replace the system board and retest 104 xx Interrupt controller failed Replace the system board and retest 105 xx Port error Replace the system board and retest 106 xx Keyboard controller self test failed Replace the system board and retest 107 xx CMOS RAM test failed The following steps apply to error codes 107 xx...

Page 110: ...ls doc Last Saved On 10 26 99 3 09 PM Table 4 12 Microprocessor Test Error Codes continued Error Code Description Recommended Action 114 01 Speaker test failed 1 Verify that the speaker is connected 2 Replace the system board and retest 199 xx Installed devices test failed 1 Check system configuration 2 Verify cable connections 3 Check switch settings 4 Run the Diagnostics utility 5 Replace the sy...

Page 111: ...ion Recommended Action 200 xx Memory machine ID test failed Reinsert Direct RIMMs in correct location 202 xx Memory system ROM checksum failed The following steps apply to error codes 202 xx through 215 xx 203 xx Memory write read test failed 1 Remove one Direct RIMM at a time until the error message stops 204 xx Memory address test failed 2 Replace other removed Direct RIMM one at a time testing ...

Page 112: ...functioning properly Table 4 14 Keyboard Test Error Codes Error Code Description Recommended Action 300 xx Keyboard ID test failed The following steps apply to error codes 300 xx through 304 xx 301 xx Keyboard self test interface test failed 1 Check the keyboard connection If disconnected turn the computer off and connect the keyboard 302 xx Individual key test failed 2 Replace the keyboard and re...

Page 113: ...codes 600 xx through 698 xx 601 xx Diskette format failed 1 Replace the diskette media and retest 602 xx Diskette read test failed 2 Check and or replace the diskette power and signal cables and retest 603 xx Diskette write read compare test failed 3 Replace the diskette drive and retest 604 xx Diskette random seek test failed 4 Replace the system board and retest 605 xx Diskette ID media test fai...

Page 114: ...er Setup or Windows NT utilities 2 Replace the system board and retest Modem Table 4 18 Modem Communications Test Error Codes Error Code Description Recommended Action 1201 xx Modem internal test failed The following steps apply to error codes 1201 xx through 1210 xx 1202 xx Modem time out test failed 1 Disconnect from the phone line and retest 1203 xx Modem external termination test failed 2 Chec...

Page 115: ... pointing device and retest 2 Replace the system board and retest DVD ROM and CD ROM Drive IDE Table 4 20 DVD ROM and CD ROM Drive IDE Test Error Codes Error Code Description Recommended Action 3301 xx CD ROM drive read test failed The following steps apply to error codes 3301 xx through 3305 xx and 6600 xx through 6623 xx 3305 xx CD ROM drive seek test failed 1 Replace the CD media and retest 660...

Page 116: ... drive format or format verification test failed 2 Check the switch settings and terminations on the tape drive 1903 xx Tape drive sensor test failed 3 Check and or replace the signal cable and retest 1904 xx Tape drive BOT EOT test failed 4 Replace the tape drive and retest 1905 xx Tape drive read test failed 5 Replace the system board and retest 1906 xx Tape drive write read compare failed Video...

Page 117: ...d 2 Replace the graphics controller and retest 507 xx Video 40 25 mode test failed 508 xx Video 320 200 mode color set 0 test failed 509 xx Video 320 200 mode color set 1 test failed 510 xx Video 640 200 mode test failed 511 xx Video screen memory page test failed 512 xx Video gray scale test failed 514 xx Video white screen test failed 516 xx Video noise pattern test failed 2402 xx Video memory t...

Page 118: ...e test failed 2 Replace the monitor and retest 2412 xx Video gray scale test failed 3 Replace the graphics controller and retest 2414 xx Video white screen test failed 2416 xx Video noise pattern test failed 2418 xx ECG VGC memory test failed 2419 xx ECG VGC ROM checksum test failed 2421 xx ECG VGC 640 200 graphics mode test failed 2422 xx ECG VGC 640 350 16 color set test failed 2423 xx ECG VGC 6...

Page 119: ... Error Code Description Recommended Action 2458 xx Advanced VGA Bit BLT test failed The following steps apply to error codes 2458 xx through 2480 xx 2468 xx Advanced VGA DAC test failed 1 Replace the graphics controller and retest 2477 xx Advanced VGA data path test failed 2 Replace the system board and retest 2478 xx Advanced VGA Bit BLT test failed 2480 xx Advanced VGA Linedraw test failed Audio...

Page 120: ...d The following steps apply to error codes 6000 xx through 6089 xx 6014 xx Network configuration test failed 1 Turn the workstation off and on cold boot and then run Computer Setup or Windows NT utilities 6016 xx Network reset test failed 2 Verify test procedures 6028 xx Network internal test failed 3 Replace the network controller if installed 6029 xx Network external test failed 4 Replace the sy...

Page 121: ... Table 4 25 identifies the drive type being tested BB Table 4 26 identifies the type of test CC Table 4 27 identifies the exact error received For example if you received a diagnostic error code of 6523 05 you would look at Table 4 25 to identify the meaning of the first two numbers 65 for example indicates a hard drive problem Table 4 26 to identify the meaning of the second two numbers 23 for ex...

Page 122: ...XXXX 02 Drive not installed Check cable connections XXXX 03 Media not in drive Check for and install DATA CD or write enabled tape in drive XXXX 05 Seek failure Replace the indicated device XXXX 06 Drive timed out Replace the indicated device XXXX 07 Drive busy Replace the indicated device XXXX 08 Drive already reserved Replace the indicated device XXXX 09 Unknown XXXX 10 Unknown XXXX 11 Media sof...

Page 123: ...borted Replace the indicated device 65XX 24 Media hard error 1 Back up data and perform Surface Analysis to reallocate defect 2 Replace drive 66XX 24 Media hard error 1 Replace current DATA CD with different DATA CD 2 Replace drive 67XX 24 Media hard error 1 Ensure correct media type for this tape drive 2 Replace current tape with new tape 3 Replace tape drive XXXX 25 Unknown XXXX 30 Controller ti...

Page 124: ...y error Replace the indicated device XXXX 50 Data pins bad Replace the indicated device XXXX 51 Data line 7 bad Replace the indicated device XXXX 52 MSG C D and or I O lines bad Replace the indicated device XXXX 53 BSY never went busy Replace the indicated device XXXX 54 BSY stayed busy Replace the indicated device XXXX 60 Controller CONFIG 1 register bad Replace the indicated device XXXX 61 Contr...

Page 125: ... maximum ROM protection establish a Setup Password A Setup Password prevents unauthorized ROM upgrades Local ROM Flash To upgrade the ROM 1 Insert the ROMPaq diskette in the diskette drive and turn on the workstation CAUTION To guard against unauthorized updates of the Flash ROM or the System BIOS the Setup Password must be set See Chapter 5 for procedures on establishing a Setup Password 2 If pro...

Page 126: ...The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a system ROM upgrade failure for example if a power failure occurs during a system ROM upgrade The Boot Block ROM checks to validate the system ROM each time power to the system is turned on If the system ROM is valid the system starts normally If the system ROM fails the validation check the FailSafe Boot Block ROM pr...

Page 127: ...flashes the three keyboard lights To recover the system after hearing the FailSafe Boot Block beeps 1 Remove any diskettes from the diskette drive and turn off the power 2 Insert the System ROM Recovery diskette into the diskette drive 3 Turn on power to the system If a Setup Password has been established the Caps Lock light on the keyboard will turn on 4 Enter the Setup Password When the system s...

Page 128: ... OFF OFF System could not start from diskette because the Flash Recovery diskette is not present is bad or the drive is not ready Insert a valid Flash Recovery diskette turn the power off then turn the power back on OFF OFF ON ROM upgrade failed Try another ROMPaq diskette If the light remains turned on contact Compaq customer support ON ON ON ROM upgrade successfully completed Turn power off and ...

Page 129: ...about setting up SNMP networking refer to Start Here in the Microsoft Windows NT Workstation installation guide provided with your workstation Compaq Insight Manager provides the following features to help you support the Compaq Deskpro Workstation AP250 Remote alerts for Pentium Pro Pentium II Pentium II Xeon and Pentium III processor prefailure ECC Direct RIMM memory single bit error prefailure ...

Page 130: ...t software drivers Network controller driver SCSI controller driver HAL for Microsoft NT Graphics display driver IMPORTANT When servicing the workstation be sure it is running the latest version of the Compaq Workstation SSD for Windows NT drivers for optimum performance To determine the version of the Compaq Workstation SSD installed on the workstation look at the version in the file properties o...

Page 131: ...information select a category from the Category menu or from the toolbar As you move your cursor over the toolbar icons the corresponding category names appear near the cursor 3 Click More in the Information Level box to display additional information in a selected category Categories or items of information displayed by Compaq Diagnostics for Windows NT are similar to but may vary slightly from t...

Page 132: ...res Advanced security management Security Features The Compaq Deskpro Workstation AP250 is equipped with features that secure valuable components and system integrity Table 5 1 identifies and explains the security features Table 5 1 Security Features Feature Purpose How It Is Established Setup Password Allows configuration to be changed Computer Setup menu Power On Password Prevents use of the wor...

Page 133: ...arallel Interface Control Prevents transfer of data through the integrated serial or parallel interface Computer Setup menu Removable Media Boot Control Prevents startup from the diskette drive Computer Setup menu Removable Media Write Control Prevents writing to the removable media drives Computer Setup menu Cable Lock Provision Inhibits access to the interior of the workstation to prevent unwant...

Page 134: ...nu select Security then select Setup Password and follow the instructions on the screen 4 Save the configuration and exit the utility 5 Restart the workstation Establishing a Power On Password Using Computer Setup Establishing a Power On Password through Computer Setup prevents access to the workstation when power is turned on unless the password is entered The password must be entered each time t...

Page 135: ...assword If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the workstation then turn it on again before you can continue Changing a Power On or Setup Password 1 Turn on or restart the workstation To change the Setup Password run Computer Setup 2 When the key icon appears type your current password a slash or alternate delimite...

Page 136: ...h a Power On Password P49 jumper on the system board to enable and disable the Power On Password Installing the jumper will enable the Power On Password feature in setup and removing the jumper will disable the Power On Password See Figure 5 1 for the location of the jumper Figure 5 1 Power On Password P49 jumper Windows NT Workstation Password To establish a password in Windows NT Workstation 1 C...

Page 137: ...workstation Table 5 2 identifies the correct delimiter character for each keyboard Table 5 2 National Keyboard Delimiter Characters Arabic Greek Slovakian Belgian Hungarian Spanish BHCSY Italian Swedish Finnish Brazilian Japanese Swiss Chinese Korean Taiwanese Czech Latin American Thai Danish Norwegian Turkish French Polish U K English French Canadian é Portuguese U S English German Russian For Bo...

Page 138: ...enu select Storage then select Removable Media 4 Press the up down arrow keys to select the function you want to enable 5 Press the left right arrow keys to select Enable 6 Save the configuration and exit the utility 7 Restart the workstation IMPORTANT If you disable the diskette drive the FailSafe Boot Block ROM will not perform a system ROM recovery in the event a system ROM failure occurs Reena...

Page 139: ...Name f ch5 System Security doc Last Saved On 10 4 99 4 30 PM 6 Save the configuration and exit the utility 7 Restart the workstation Cable Lock Provision The workstation is equipped with a cable lock provision to secure the unit to a fixed object and inhibit access to the interior of the unit If a cable lock or padlock is installed remove it before servicing the workstation See Removing the Cable ...

Page 140: ...c Last Saved On 10 4 99 10 08 AM Chapter 6 Jumper and Switch Information This chapter provides jumper and switch information for the system board and disk drives in the Compaq Deskpro Workstation AP250 The components on the system board which is Pentium III based are illustrated in Figure 6 1 See Table 6 1 for component names 1 2 9 4 5 7 6 8 11 10 16 15 17 12 14 13 3 Figure 6 1 Overview of system ...

Page 141: ...99 10 08 AM Table 6 1 System Board Components Identifier Component 1 ISA expansion slot 2 ISA PCI combination expansion slot 3 PCI expansion slot 4 AGP Graphics controller slot 5 Processor connector 6 Direct RIMM sockets 1 2 7 Power supply connector 8 Floppy diskette drive not IDE 9 Real Time Clock Battery IDE primary connector IDE CD ROM secondary connector Power switch and LED connector CMOS swi...

Page 142: ...art Number 118133 001 File Name g ch6 Jumper and Switch Information doc Last Saved On 10 4 99 10 08 AM Power On Password Figure 6 2 shows the location of the jumper that enables and disables the Power On Password Installing the jumper will enable the Power On Password feature in setup removing the jumper will disable the Power On Password Figure 6 2 Power On Password P49 jumper ...

Page 143: ... Drives The Compaq Deskpro Workstation AP250 supports the Ultra ATA hard drive Ultra3 SCSI hard drive 40X MAX CD ROM drive IDE and the DVD ROM drive Ultra ATA Hard Drive 20 GB ATA66 7 200 rpm 1 20 GB Drive Size ST320430A Model IDE Settings Configuration 5 6 7 8 Jumper NOT Installed Jumper Installed Key 3 5 2 4 6 7 8 3 4 1 2 Slave Master of Single Drive Cable Select Master with Non ATA Compatible S...

Page 144: ...ings are shown in the factory default setting including those not labeled 2 Termination default is disabled removed NOTES SCSI ID 0 1 2 3 4 5 6 Bit 0 Bit 1 Bit 2 Jumper NOT Installed Jumper Installed SCSI ID Settings Key 9 1 GB Drive Size BD00972374 Model Default Settings Signal S P W F Description Start Unit Command Enabled Parity Enabled Write Protect Disabled Force Single Ended Mode Jumper Jump...

Page 145: ...CSI ID Settings Key 18 GB Drive Size Ultra3 SCSI Model J2 Default Settings Jumper NOT Installed Jumper Installed Key Signal S P W X Description Start Unit Command Enabled Parity Enabled Write Protect Disabled Synch Data Transfer Enabled Jumper n a Pin 1 J2 Bit 2 Bit 0 Bit 3 Bit 1 S P SCSI POWER Pin 1 J1B 1 All jumper and switch settings are shown in the factory default setting including those not ...

Page 146: ... Maintenance and Service Guide Comments Part Number 118133 001 File Name g ch6 Jumper and Switch Information doc Last Saved On 10 4 99 10 08 AM Disk Drives 40X Max CD ROM or DVD ROM Drive C S M S L A C S M S L A C S M S L A Use CSEL Slave Master Figure 6 6 Locating the jumper positions for the 40X Max CD ROM drive IDE or the DVD ROM drive ...

Page 147: ...me g ch6 Jumper and Switch Information doc Last Saved On 10 4 99 10 08 AM Zip Drive 100 MB Drive Size Zip Drive Model Default Setting Jumper Setting for Cable Select Note After changing the jumper settings reboot the computer so the new address will be recognized Jumper NOT Installed Jumper Installed Key Configuration Device 0 Master Device 1 Slave Cable Select Default IDE Settings Figure 6 7 Loca...

Page 148: ...ecifications doc Last Saved On 10 4 99 4 34 PM Chapter 7 Physical and Operating Specifications This chapter provides operating and performance specifications for the following Compaq Deskpro Workstation AP250 hardware System unit 200W power supply Diskette drive Hard drives 40X Max CD ROM drive DVD ROM drive Zip drive Y Zip drive cartridge Audio system Keyboard Mouse Graphics controllers Network c...

Page 149: ...nsions Height Width Depth 17 65 in 6 60 in 17 11 in 44 83 cm 16 76 cm 43 46 cm Weight approximate 26 lb 12 kg Power Supply 200W Operating voltage range Rated voltage range Rated line frequency Rated input current maximum 90 132 VAC 100 127 VAC 50 60 Hz 5 5 A 180 264 VAC 200 250 VAC 50 60 Hz 3 0 A Environmental requirements Temperature Operating Shipping 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C...

Page 150: ...ng Specifications doc Last Saved On 10 4 99 4 34 PM Table 7 2 System Interrupts Hardware IRQ System Function IRQ 0 System timer IRQ 1 Keyboard not on ISA bus IRQ 2 Unused IRQ 3 Serial port COM 2 IRQ 4 Serial port COM 1 IRQ 5 ESS sound chip IRQ 6 Diskette drive IRQ 7 Parallel port LPT1 IRQ 8 Real time clock IRQ 9 Unused IRQ 10 Unused IRQ 11 PCI interrupts IRQ 12 Mouse IRQ 13 Non catastrophic errors...

Page 151: ...Business audio default alternate DMA0 none DMA 1 Business audio default alternate DMA0 DMA3 none DMA 2 Diskette drive DMA 3 ECP parallel port LPT1 default alternate DMA0 DMA 4 DMA controller cascading not on ISA bus DMA 5 Unused DMA 6 Unused DMA 7 Unused Table 7 4 System I O I O Address Hex System Function Shipping Configuration 000 00F DMA controller 1 010 01F Unused 01F 01FF IDE controller 020 0...

Page 152: ... DMA page registers 090 091 Unused 092 Port A 093 09F Unused 0A0 0BF Interrupt controller 2 0C0 0DF DMA controller 2 0E0 0EB Unused 0EC 0ED 483 configuration index data 0EE 0EF 483 fast A20 fast reset 0F0 0F1 Co processor busy clear reset 0F2 0F3 Unused 0F4 0F5 483 CPU speed slow fast 0F6 0F8 Unused 0F9 483 PGL configuration lock 0FA Unused 0FB 483 PGL configuration unlock 0FC 0FF Unused 100 12F U...

Page 153: ...on Shipping Configuration 1F8 1FF Unused 200 Unused 201 Unused 202 21F Unused 220 22F Business audio default alternate 230h 240h 250h 230 277 Unused 278 27F Reserved parallel port 280 2E7 Unused 2E8 2EF Reserved serial port 2F0 2F7 Unused 2F8 OFF Modem COM 2 300 317 Unused 318 319 Unused 31A 36F Unused 370 377 Reserved second diskette drive 378 37F Parallel port primary 380 387 Unused 388 38B FM s...

Page 154: ...ystem Function FFFFFFFFh to FFF80000h 512 KB System ROM FEEFFFFFh to FEE00000h 1024 KB Local APIC address range FECFFFFFh to FEC00000h 1024 KB I O APIC address range C7FFFFFFh to 40000000h 2 228 224 KB PCI memory expansion I O Address Hex System Function Shipping Configuration 3FFFFFFFh to 01000000h 1 032 192 KB HOST memory expansion 00FFFFFFh to 00100000h 15 360 KB HOST or ISA memory expansion 00...

Page 155: ... input current 6 0 A 3 0 A Rated input frequency 47 to 63 Hz 47 to 66 Hz General specifications Input power 310W 310W Range input line 90 to 132 VAC 180 to 264 VAC Holdup time 16 ms from zero crossing at 115 AC 16 ms from zero crossing at 230 VAC Full output rating To 40 C and 5 000 ft To 32 C and 10 000 ft derate linearly Minimum load 1 5A on 5V and 3 3V outputs 0 1A on 12V and 5V aux outputs Amb...

Page 156: ...Name h ch7 Physical and Operating Specifications doc Last Saved On 10 4 99 4 34 PM Diskette Drive Table 7 6 1 44 MB Diskette Drive Size 3 5 inches Light Green Height One third Bytes per sector 512 Sectors per track 18 Tracks per side 80 Read write heads 2 Average access time ms Track to track high low 3 6 Average high low 94 173 Latency average ms 100 Data Transfer Rate Mbit s High low to from med...

Page 157: ...ations doc Last Saved On 10 4 99 4 34 PM Hard Drives 20 GB Ultra ATA Hard Drive 7 200 rpm Table 7 7 20 GB Ultra ATA Hard Drive 7 200 rpm Capacity 20 GB Drive type 65 soft Transfer rate Media 323 Mb s or 40 MB s Interface 66 6 MB s Seek time typical Single track 0 9 ms Average 7 6 ms Full stroke 14 2 ms Disk rotation speed 10 000 rpm Cylinders 16 383 Data heads logical 16 Sectors track logical 63 B...

Page 158: ...0 4 99 4 34 PM 9 GB Wide Ultra3 SCSI Hard Drive 10 000 rpm Table 7 8 9 GB Ultra3 SCSI Hard Drive 10 000 rpm Capacity 9 1 GB Transfer rate Media 6 0 to 160 0 MB s Asynchronous 6 0 MB s Synchronous 40 0 MB s Ultra3 160 MB s Seek time typical Single track 0 8 ms Average 6 9 ms Full stroke 15 0 ms Disk rotation speed 10 000 rpm Cylinders 13 816 Data heads cylinder 4 Sectors track 227 to 387 16 zones B...

Page 159: ...doc Last Saved On 10 4 99 4 34 PM 18 GB Ultra3 SCSI Hard Drive 10 000 rpm Table 7 9 18 GB Ultra3 SCSI 10 000 rpm Capacity 18 2 GB Transfer rate Media 6 0 to 160 0 MB s Asynchronous 6 0 MB s Synchronous 40 0 MB s Ultra3 160 MB s Seek time typical Single track 0 8 ms Average 6 9 ms Full stroke 15 0 ms Disk rotation speed 10 000 rpm Cylinders 13 816 Data heads cylinder 8 Sectors track 227 to 387 16 z...

Page 160: ... 99 4 34 PM 40X Max CD ROM Drive Table 7 10 40X Max Tray Load CD ROM Drive IDE Diameter 12 cm Capacity Mode 1 Mode 2 540 MB 650 MB Disk thickness 1 2 mm Track pitch 1 6 µm Performance Access Time Random seek Full stroke seek 100 ms 150 ms Data transfer rate Sustained Burst 150 KB s 2100 to 4800 KB s 14x to 32x variable Bus rate 4 0 MB s Cache buffer 128 KB s Start up time Single Multisession 7 s 3...

Page 161: ... 9 mm Width 150 1 mm Depth 208 0 mm Weight 1200 g Audio interface Line out connector RMS output voltage S N ratio Channel separation Noise Frequency response 0 7 Vrms 80 Db 65dB 0 1 20 to 20 kHz Digital audio out connector Two pin digital audio out connector described in the ATAPI specification 2 6 Section 11 1 must be included This serial digital audio out must conform to the IEC 958 EIAJ CP 1201...

Page 162: ...ROM Drive Applicable disc formats DVD Single and Double Layer CD ROM Mode 1 and 2 CD DA CD XA Mode 2 Form 1 and 2 CD I Mode 2 Form 1 and 2 CD I Ready CD Bridge CD R PhotoCD Single and Multi Session Disc diameter 12 cm 8 cm Capacity 4 70 Gbytes 8 54 Gbytes 9 40 Gbytes 550 Mbytes Mode 1 12 cm 640 Mbytes Mode 2 12 cm 180 Mbytes 8 cm Disc thickness 1 2 mm CD ROM 1 2 mm DVD Track pitch 1 6 um CD ROM 0 ...

Page 163: ...pical 200 ms full stroke typical Data transfer rate 1KB 1024 Bytes 150 KB s sustained 1X CD ROM mode 1200 4800 KB s 32X CAV CD ROM mode 2705 8115 KB s 6X CAV DVD mode Bus rate 16 6 Mbytes s burst with DMA support Cache buffer 512 KB minimum Start up time 10 seconds typical Stop time 3 seconds typical Error rates 10 15 soft error 10 20 hard error 10 6 seek error Reliability 35 000 POH 25 MTBF 30 mi...

Page 164: ... 001 File Name h ch7 Physical and Operating Specifications doc Last Saved On 10 4 99 4 34 PM Table 7 11 DVD ROM Drive continued Table 7 11 DVD ROM Drive ELECTRICAL DC input power requirements 5 VDC 5 100 mV ripple p p 12 VDC 5 200 mV ripple p p DC current 5 VDC 350 mA typical 800 mA maximum 100 mA low power mode 10mA sleep mode 12 VDC 500 mA hold 1000 mA seek spin up 100 mA low power mode 1mA slee...

Page 165: ...ed Up to 11 2 Mbits sec Burst Up to 88 9 Mbits sec Seek time includes settling time Minimum 40 0 ms Average 29 0 ms Maximum 55 0 ms Latency average rotational delay 10 2 ms Spindle speed 2941 rpm Track to track access time 5 0 ms Average head switch time 11 0 ms Head reload time 200 0 ms Start stop time average Start 3 seconds Stop 2 seconds Zip Drive Cartridge Table 7 13 Zip Drive Cartridge Chara...

Page 166: ...Hz to 48 KHz adjustable Full scale input voltage rms Microphone in Line in 0 050 1 0 Full scale output voltage rms Line output 1 0 Dynamic range SNR Line input to line output Digital playback Digital record 83 dB 81 dB 78 dB Total harmonic distortion 0 060 Frequency response 3 dB cutoffs Line level 48 Khz Speaker 20 Hz to 20 000 Hz 110 Hz to 15 000 Hz Impedance nominal Microphone in Line in Headph...

Page 167: ... Compaq Enhanced Keyboard U S Metric Dimensions Height Width Depth 1 3 in 18 3 in 6 4 in 3 3 cm 46 5 cm 16 1 cm Weight 3 0 lb 1 4 kg Mouse Table 7 16 Three Button Mouse U S Metric Dimensions Height Length Width 1 42 in 4 17 in 2 87 in 3 6 cm 10 7 cm 7 4 cm Weight 5 20 oz 150 g Base resolution 400 dpi Tracking speed maximum 10 in sec 25 cm sec Temperature Operating Storage 32 F to 104 F 4 F to 140 ...

Page 168: ... Graphics Controllers Synergy II Graphics Controller Table 7 17 Synergy II Graphics Controller Resolution Colors 4 MB Standard Colors 4 MB Standard with 4 MB Upgrade Maximum Refresh Rate Hz 1920 x 1200 256 32 768 75 1920 x 1080 256 32 768 80 1600 x 1280 32 768 32 768 75 85 1600 x 1200 32 768 32 768 85 1600 x 1000 32 768 32 768 100 1536 x 1152 32 768 32 768 85 1280 x 1024 32 768 16 7M 100 80 1152 x...

Page 169: ...s Controller Color Support Resolution Maximum Colors Maximum Refresh Rate 1920 x 1200 16 7M 76Hz 1920 x 1080 16 7M 85Hz 1600 x 1200 16 7M 85Hz 1280 x 1024 16 7M 100Hz 1152 x 864 16 7M 100Hz 1024 x 768 16 7M 100Hz 640 x 480 16 7M 100Hz Matrox G400 Graphics Controller Table 7 19 Matrox G400 Graphics Controller Maximum Color Support Resolution Maximum Refresh Rate Hz Memory Interface Output 2048 x 15...

Page 170: ... 34 PM Network Controller Table 7 20 Ethernet Network Interface Controller NIC Physical connector RJ 45 Operating environment Temperature Humidity 50 to 95 F 10 to 90 non condensing 10 to 35 C 10 to 90 non condensing Electrical bus 32 bit PCI bus RJ 45 Network Cable Specifications The RJ 45 connections use an unshielded twisted pair UTP cable of 22 24 or 26 gauge The cable must comply with the IEE...

Page 171: ...rnal Connectors doc Last Saved On 10 4 99 10 08 AM Chapter 8 External Connectors This chapter provides an overview of the external connectors including pin assignments on the Compaq Deskpro Workstation AP250 Physical Location The following illustration identifies the physical location of each connector 1 2 3 4 6 5 7 8 9 10 11 12 13 14 15 Figure 8 1 Identifying the rear panel connectors ...

Page 172: ... to USB devices 4 Keyboard connector Connects to a keyboard orange icon 5 Mouse connector Connects to a mouse green icon 6 and 7 Serial connectors Connects a serial device such as a serial printer COM 2 B on top or COM 1 A on bottom 8 Parallel connector Connects a parallel device such as a printer 9 AGP connector Connects a monitor External SCSI connector Connects a SCSI device NIC RJ 45 connector...

Page 173: ...rt Number 118133 001 File Name i ch8 External Connectors doc Last Saved On 10 4 99 10 08 AM Pin Assignments Table 8 2 Keyboard Connector and Icon Orange Pin Signal 188368bd AI KEYBD EPS 1 2 4 6 3 5 1 2 3 4 5 6 Data Unused Ground 5 VDC Clock Reserved Table 8 3 Mouse Connector and Icon Green Pin Signal 6 3 4 5 2 1 KEY 1 2 3 4 5 6 Data Reserved Ground 5 VDC Clock Reserved ...

Page 174: ...File Name i ch8 External Connectors doc Last Saved On 10 4 99 10 08 AM Table 8 4 Parallel Interface Connector and Icon Pin Signal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 25 Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper end Select Auto linefeed Error Initial...

Page 175: ...Service Guide Comments Part Number 118133 001 File Name i ch8 External Connectors doc Last Saved On 10 4 99 10 08 AM Table 8 5 Serial Interfaces Connector and Icon Pin Signal 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 9 Carrier detect Receive data Transmit data Data terminal ready Signal ground Data set ready Request to send Clear to send Ring indicator ...

Page 176: ...1 File Name i ch8 External Connectors doc Last Saved On 10 4 99 10 08 AM Table 8 6 Video Connector and Icon Pin Signal 5 4 3 2 1 10 9 8 7 6 15 14 13 12 11 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Red analog Green analog Blue analog Monitor ID bit 2 Ground Ground analog Ground analog Ground analog Not connected Ground Monitor ID bit 0 Bi directional data SDA Horizontal sync Vertical sync Data clock SCL ...

Page 177: ...Comments Part Number 118133 001 File Name i ch8 External Connectors doc Last Saved On 10 4 99 10 08 AM Table 8 7 Ethernet RJ 45 Connector and Icon Pin Signal 1 3 5 7 2 4 6 8 1 2 3 4 5 6 7 8 Transmit data Transmit data Receive data Unused Unused Receive data Unused Unused Table 8 8 USB Connector and Icon Pin Signal 1 2 3 4 1 2 3 4 1 2 3 4 VCC Data Data Ground ...

Page 178: ... 001 File Name i ch8 External Connectors doc Last Saved On 10 4 99 10 08 AM Table 8 9 SCSI Connector Connector and Icon Pin Signal Pin Signal 1 16 17 18 19 20 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Ground TERMPWR Reserved Ground D12 D13 D14 D15 DP1 D0 D1 D2 D3 D4 D5 D6 D7 DP0 Ground 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 TERMPWR Reserved Ground ATN Ground BSY ACK RST MSG...

Page 179: ...1 File Name i ch8 External Connectors doc Last Saved On 10 4 99 10 08 AM Table 8 10 Audio Line In Connector Connector and Icon Stereo 1 8 inch miniphone Table 8 11 Audio Line Out Connector Connector and Icon Stereo 1 8 inch miniphone Table 8 12 Microphone Connector Connector and Icon Blue Stereo 1 8 inch miniphone Table 8 13 Headphone Connector Connector and Icon Stereo 1 8 inch miniphone ...

Page 180: ...6 4 illustrated 6 4 jumper setting 6 4 mixing with SCSI 3 8 spare part number 1 5 specifications 7 10 supporting 3 8 6 4 256 MB memory module installation guidelines 3 27 3 5 inch drive adapter 3 8 diskette specifications 7 9 installing second 3 12 primary bay 3 15 removing from 5 25 inch drive bay 3 14 removing from a 5 25 inch adapter 3 15 specifications 7 9 with 5 25 inch adapter 3 12 3 5 inch ...

Page 181: ...onnector 8 2 controller slot 6 2 graphic controller spare part number 1 6 location 3 24 slot 3 24 audio 4 42 board 3 33 disconnecting speaker cables from 3 33 business 7 4 connector 7 14 CD ROM 6 2 features headphone connector 8 2 line in connector 8 2 line out connector 8 2 hardware conflicts 4 11 4 24 troubleshooting 4 24 hardware problems 4 24 interface 4 24 7 14 7 16 settings 4 24 speaker 3 34...

Page 182: ... 53 components system 1 3 computer checkup TEST attended testing precaution 4 28 computer setup accessing menu 4 26 utility 4 25 connector AGP 8 2 CD ROM 6 2 illustrated 6 1 digital audio out 7 14 errors 4 22 expansion board 3 25 external 8 1 illustrated 8 1 external SCSI 3 19 8 2 illustrated 8 8 headphone illustrated 8 9 I O 3 37 IDE 6 2 illustrated 6 1 IDE CD ROM 6 2 illustrated 6 1 keyboard 8 2...

Page 183: ...skette boot reenabling 5 7 diskette drive location 3 8 problems troubleshooting 4 13 spare part number 1 5 specifications 7 9 diskette drive mounting bracket spare part number 1 7 diskette write reenabling 5 7 display problems troubleshooting 4 14 drivelock illustrated 3 22 reinstalling 3 23 removing 3 21 3 22 drives 3 5 inch hard drive 3 10 with 5 25 inch drive adapter 3 12 5 25 inch hard drive 3...

Page 184: ... CD ROM drive from a 5 25 inch drive bay 3 18 Figure 3 17 Identifying SCSI cable with terminator 3 20 Figure 3 18 Removing the Drivelock 3 22 Figure 3 19 Reinstalling the drivelock 3 23 Figure 3 2 Removing the padlock 3 3 Figure 3 20 View of the expansion slots 3 24 Figure 3 21 Removing an expansion board 3 25 Figure 3 22 Removing the Card Guide 3 26 Figure 3 23 RIMM slots 1 2 3 28 Figure 3 24 Rem...

Page 185: ...n Password P49 jumper 5 5 Figure 6 1 Overview of system board components 6 1 Figure 6 2 Power On Password P49 jumper 6 3 Figure 6 3 Locating the jumper positions for the Ultra ATA hard drive 20 GB ATA66 6 4 Figure 6 4 Locating the jumper positions for the Ultra3 SCSI hard drive 9 1 GB WU3 SCSI 10 000 rpm 6 5 Figure 6 5 Locating the jumper positions for the Ultra3 SCSI hard drive 18 2 GB WU3 SCSI 1...

Page 186: ...t spare part number 1 7 hard drive problems troubleshooting 4 17 headphone connector 8 2 help additional sources x Compaq authorized resellers telephone numbers x Compaq website x technical support telephone numbers x I icon broken key 5 4 key 5 4 icons symbols on equipment viii illustrated parts catalog 1 1 Illustrated Parts Map spare part number 1 8 Insight Manager agents 4 51 features 4 52 INSP...

Page 187: ...er 1 8 management advanced security 5 6 mass storage devices drive positions 3 7 Matrox Productiva G400 graphics controller spare part number 1 6 mechanical parts 1 2 1 4 spare part numbers 1 4 memory configuration requirements 3 27 installing RIMMs 3 27 maximum 3 27 spare part number 1 4 memory problems troubleshooting 4 20 Microsoft Windows NT Workstation password 5 5 Microsoft Windows NT Workst...

Page 188: ...g 5 5 entering 5 4 Microsoft Windows NT Workstation 5 5 power on 5 3 Power On key icon 4 2 setup 5 3 Windows NT Workstation 5 5 PCI locations 3 24 Pentium II processor spare part number 1 4 pointing device mouse spare part number 1 5 power cord connector 8 2 spare part number 1 5 power problems troubleshooting 4 12 power supply removal 3 35 spare part number 1 4 power switch and LEDs with cable sp...

Page 189: ...drive cables 3 16 drivelock 3 22 lithium battery 3 41 panel access 3 4 removing 3 5 inch drive from 5 25 inch drive 3 14 from 5 25 inch drive adapter 3 15 3 5 inch hard drive 3 12 cables from hard drive 3 16 card guide 3 26 drivelock 3 23 expansion board 3 25 hard drive from 5 25 inch drive bay 3 18 hard drive cables 3 10 illustrated 3 10 power supply 3 35 processor from system board 3 30 processo...

Page 190: ... software Compaq Diagnostics for Windows NT 4 54 Compaq Insight Manager 4 51 drivers 4 53 Spaceball 4000 3D pointing device 1 7 Spaceball Driver CD spare part number 1 7 spare part number 1 2 height mounting bracket 1 7 128 MB memory module 1 4 128 MB memory module 1 4 18 2 GB Ultra3 SCSI hard drive 1 5 20 GB Ultra ATA hard drive 1 5 3 button mouse 1 5 3Dlabs Oxygen graphics controller 1 6 40X Max...

Page 191: ...ctive panel TC095 WW 1 6 TFT8000 flat panel monitor opal with protective panel TC095 WW 1 6 TFT8000 flat panel monitor opal without protective panel TC095 WW 1 6 V75 1 5 V90 1 5 NIC 1 6 NIC WOL cable 1 5 Pentium II processor 1 4 power cord 1 5 power supply 1 4 power switch and LEDs with cable 1 4 RIMM 1 4 SCSI LED cable 1 5 shipping boxes with buns 1 7 Spaceball Driver CD 1 7 speaker 1 4 Synergy I...

Page 192: ... drive connector 6 2 CMOS header 6 2 diskette drive connector 6 2 hard drive connector 6 2 power supply connector 6 2 removing 3 37 spare part number 1 4 system components 1 3 system parts 1 4 1 5 1 6 1 7 1 8 system security 5 1 system specifications 7 2 T technical support x registration number x telephone numbers x telephone numbers xi TEST 4 27 text conventions vii tools and software requiremen...

Page 193: ...rated 3 24 rear panel connectors 8 1 running 4 28 system board components 6 1 illustrated 6 1 system information INSPECT 4 26 4 28 View System Information INSPECT running 4 29 voltage select switch 8 2 W warnings 2 1 electrical shock ix keyboard problems 4 35 rack stability ix warranty extended 2 4 memory 2 4 prefailure 2 4 processor 2 4 SCSI hard drives 2 4 standard 2 4 Wide Ultra2 SCSI controlle...

Page 194: ...158269 001 118133 001 ...

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