Inbound Call Routing
Configuring the Auto Attendant
Unified Communications UC 320W Administration Guide
98
10
Buttons:
Use this section to define the actions that are taken when the user presses a
number on the phone keypad.
NOTE
If you checked the
Allow Direct Extension Dial
box, your menu can use only the
numbers that are not used by your dial plan. For example, if your dial plan uses 1
and 2 for extensions, and 0 for immediate dial, then your menu cannot include the
numbers 0, 1, or 2. To make changes in the dial plan, see
.
Check the
Hide Undefined Buttons
box if you want to hide the undefined buttons
on this page.
For each button that you want to define, choose an action from the drop-down list.
Possible actions are described below.
•
Not Defined:
This button is not a valid option in this menu.
•
Transfer Call:
When the caller presses this button, the AA routes the call to
the specified internal or external number.
-
Internal
: Click this button to route the call to an internal number. Then
choose the internal extension.
-
External
: Click this button to route the call to an external number. Choose
a digit to get an outside line, and enter the phone number.
•
End Call:
When the caller presses the button, the call is disconnected.
•
Play Prompt, Then:
When the caller presses the button, the AA plays the
prompt that you specify and then takes the action that you specify (Return
to Menu, Transfer Call, or End Call). To edit the description for a selected
prompt, click the pencil icon, type the new description, and then click
Done
.
To add a new prompt, click the plus button (+). For more information about
prompts, click the Prompts tab.
•
Submenu:
When the caller presses the button, the AA opens a sub-menu
that you configure. Click
Edit
to show the settings. Enter the General
Settings (as described above), and configure the buttons. To hide the
submenu details, click the
Hide
button.
