B-71
Cisco Intrusion Detection System Appliance and Module Installation and Configuration Guide Version 4.1
78-15597-02
Appendix B Troubleshooting
Gathering Information
Step 4
Compress the resulting /usr/cids/idsRoot/log/cidDump.html file:
gzip /usr/cids/idsRoot/log/cidDump.html
Step 5
Send the resulting HTML file to TAC or the IDS developers in case of a problem.
See Uploading a File to the Cisco FTP Site for the procedure.
Uploading and Accessing Files on the Cisco FTP Site
You can upload large files, for example, cidDump.html, the show tech-support
command output, and cores, to the ftp-sj server.
To upload and access files on the Cisco FTP site, follow these steps:
Step 1
Log in to ftp-sj.cisco.com as anonymous.
Step 2
Change to the /incoming directory.
Step 3
Use the put command to upload the files.
Make sure to use the binary transfer type.
Step 4
To access uploaded files, log in to an ECS-supported host.
Step 5
Change to the /auto/ftp/incoming directory.
Summary of Contents for IDS-4230-FE - Intrusion Detection Sys Fast Ethernet Sensor
Page 4: ......
Page 450: ...Appendix B Troubleshooting ...