B-45
Cisco Intrusion Detection System Appliance and Module Installation and Configuration Guide Version 4.1
78-15597-02
Appendix B Troubleshooting
Troubleshooting the IDSM-2
•
The hard-disk drive fails to read or write.
When the hard-disk drive has been in constant use for extended periods of
time (for more than 2 weeks), multiple symptoms, such as the following, can
occur:
–
An inability to log in
–
I/O errors to the console when doing read/write operations (the ls
command)
–
Commands do not execute properly (cannot find the path to the
executable)
The switch reports that the module is ok, but if you log in to the service
account and try to execute commands, you see that the problem exists. The
4.1(4) service pack alleviates this problem, but if you reimage the IDSM-2
with the 4.1(4) application partition image, you must apply the 4.1(4b) patch.
See
CSCef12198
for more information.
•
SensorApp either crashes or takes 99% of the CPU when IP logging is
enabled for stream-based signatures (1300 series). See
CSCed32093
for the
workaround.
•
The IDSM-2 appears to lock up and remote access is prohibited (SSH. Telnet,
IDM, event server, control transaction server, IP log server).
This defect is related to using SWAP. The IDSM-2 responds to pings. Apply
the 4.1(4) service pack to resolve this issue. See
CSCed54146
for more
information.
•
Shortly after you upgrade the IDSM-2 or you tune a signature with VMS, the
IDSM-2 becomes unresponsive and often produces a sensorApp core file.
Apply the 4.1(4b) patch to fix this issue.
•
Confirm that your IDSM-2 has the supported configurations.
See
Supported IDSM-2 Configurations, page 8-3
.
•
If you have confirmed that the IDSM-2 does not suffer from any of the
problems listed above and yet it appears unresponsive, for example, you
cannot log in to the modules via SSH or Telnet, nor can you session to the
switch. Determine if the IDSM-2 responds to pings and if you can log in
through the service account. If you can log in, obtain a cidDump and any core
files and contact TAC.
Summary of Contents for IDS-4230-FE - Intrusion Detection Sys Fast Ethernet Sensor
Page 4: ......
Page 450: ...Appendix B Troubleshooting ...