Cisco 8851, Administration Manual

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• The font and locale files did not download successfully.
Solution
• Font files and locale files must be in the same directory.
• Do not add or change files in the locale and font folder structure.
• Check the Locale Download Package section of the status web page to verify that the locale and font
files downloaded successfully. If they did not, try the download again.
Phone Screen Displays Boxes Instead of Asian Characters
Problem
The phone is set for an Asian language, but the phone shows square boxes instead of Asian characters.
Cause
Possible causes are:
• TFTP server does not have the correct set of locale and font files.
• The font and locale files did not download successfully.
Solution
• Font files and locale files must be in the same directory.
• Check the Locale Download Package section of the status web page to verify that the locale and font
files downloaded successfully. If they did not, try the download again.
Softkey Labels are Truncated
Problem
The softkey labels appear to be truncated.
Cause
The phone has the wrong version of files in the TFTP server.
Solution
Check that the file version is correct for the phone model. Each phone model has its own files.
Phone Locale is Not Displayed
Problem
The phone is set to use a different language from the one that is displayed.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
286
Phone Display Problems