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Chevrolet Corvette Owner Manual - 2011
13-4
Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification
Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
Summary of Contents for 2011 Corvette
Page 6: ...Black plate 6 1 Chevrolet Corvette Owner Manual 2011 vi Introduction 2 NOTES ...
Page 8: ...Black plate 2 1 Chevrolet Corvette Owner Manual 2011 1 2 In Brief Instrument Panel ...
Page 66: ...Black plate 34 1 Chevrolet Corvette Owner Manual 2011 2 34 Keys Doors and Windows 2 NOTES ...
Page 118: ...Black plate 52 1 Chevrolet Corvette Owner Manual 2011 3 52 Seats and Restraints 2 NOTES ...
Page 122: ...Black plate 4 1 Chevrolet Corvette Owner Manual 2011 4 4 Storage 2 NOTES ...
Page 200: ...Black plate 8 1 Chevrolet Corvette Owner Manual 2011 6 8 Lighting 2 NOTES ...
Page 226: ...Black plate 26 1 Chevrolet Corvette Owner Manual 2011 7 26 Infotainment System 2 NOTES ...
Page 234: ...Black plate 8 1 Chevrolet Corvette Owner Manual 2011 8 8 Climate Controls 2 NOTES ...
Page 290: ...Black plate 56 1 Chevrolet Corvette Owner Manual 2011 9 56 Driving and Operating 2 NOTES ...
Page 302: ...Black plate 12 1 Chevrolet Corvette Owner Manual 2011 10 12 Vehicle Care 6 2 L LS9 V8 Engine ...
Page 386: ...Black plate 96 1 Chevrolet Corvette Owner Manual 2011 10 96 Vehicle Care 2 NOTES ...
Page 424: ...Black plate 20 1 Chevrolet Corvette Owner Manual 2011 13 20 Customer Information 2 NOTES ...