Check Point IP690 - Flash Based Sys, Installation Manual

Page: 101 / 118

General Troubleshooting Information
Check Point IP690 Security Platform Installation Guide 101
To reset the default database settings
1.
Log in to the IP690 as admin by using Network Voyager.
For information about how to access Network Voyager and the related reference materials,
see
“Using Check Point Network Voyager” on page 38.
2. Under Configuration Database Management (Config > System Configuration > Manage
Configuration Sets), choose the option to create a new factory default configuration.
3. Create the new default configuration.
Do Not Get a Login Prompt—Error Messages Appear
Problem The IP690 is defective, or the file system on the IP690 is defective.
Solution See the Check Point Support Center at http://support.checkpoint.com/ .
Note
Use the full installation procedure to install a new system. The new system completely
replaces the contents of the drive and might be needed to restore or reload an IP690. This
procedure erases any configuration database on the appliance. For information about how
to complete the full installation procedure, see the current release notes.
Unable to Connect to Network Voyager Using the Ethernet Port, But
Console Access Works
Problem
Using the wrong Ethernet cable.
Solution Use a crossover Ethernet cable if you are connecting directly to the computer. Use a
straight-through cable if you are connecting to a hub. For cabling information, see “Connecting
Network Interfaces” on page 37.
Problem Port is not configured as active.
Solution Use the CLI over the console connection to verify the interface configuration and fix
it if necessary.
Problem Host port configuration is incorrect.
Solution Use the CLI over the console connection to verify the interface configuration and fix
it if necessary.
Problem
Wrong link speed.
Solution Use the CLI over the console connection to verify the interface configuration and fix
it if necessary.