Check Point IP690 - Flash Based Sys, Installation Manual

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8
Troubleshooting
100 Check Point IP690 Security Platform Installation Guide
Problem Database is corrupt.
Solution Return to default settings according to the instructions included in the instructions
for resetting the default password, or see the Check Point Support Center at http://
support.checkpoint.com/ .
Login Prompt Appears, But Password Not Accepted
Problem Entered wrong password.
Solution Obtain a valid password or set the password to a default value.
To reset the admin password to a default value
Note
You must have local serial access to your appliance console to perform this procedure. With
a keyboard and monitor directly connected to the appliance, the
boot:
prompt does not
appear, and you cannot perform this procedure.
1.
Boot up the appliance in single-user mode by restarting or power cycling the appliance.
When the
boot:
prompt appears, enter
-s
before the appliance goes into multiuser mode;
you have about 10 seconds to do this.
2. After the appliance boots up, the following text appears:
Enter pathname of shell or RETURN for sh:
Press Enter.
3.
Type
/etc/overpw
at the
#
prompt.
When the response asks if you want to continue, type
y
.
4.
The admin password defaults to no password for admin.
Continue to boot to multiuser mode.
5.
Reconfigure the password as you normally would.
Note
Blank passwords are not accepted in Network Voyager. In such cases, enter the following
command to reset the password from the command line using a blank password:
dbpasswd admin newpassword ""
The two double quotation marks at the end of the command properly indicate a blank
password.
After you execute this command, the system reports that the password was not successfully
changed. However, the password is changed and is now
newpassword
.
Finally, return the entire database to its default settings and bring up the new system-startup
procedure. The new system-startup procedure is described in
Chapter 3, “Performing the Initial
Configuration” .