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Intelect® Neo Clinical Therapy System
WARRANTY REPAIR/OUT OF WARRANTY REPAIR
SERVICE
When the Intelect® Neo Clinical Therapy System or any of the accessory modules
require service, contact the selling dealer or DJO Service Department.
All Therapy System and accessory modules returned to the factory for service
must include the following:
1. Written statement containing the following information:
• RA Number – Obtain from DJO
• Therapy System or Module Model Number
• Therapy System or Module Serial Number
• Contact Person with Phone and Fax Numbers
• Billing Address (for Out of Warranty Repair)
• Shipping Address (Where to Ship Unit after Repair)
• Detailed Description of Problem or Symptoms
2. Copy of original invoice issued at purchase of the Therapy System or Module
3. Ship the unit to address speci
fi
ed by an authorized Service Technician
Service to these units should be performed only by a service technician certi
fi
ed
by the Company.
Ultrasound Applicators require annual calibration, from the date placed in
service, by the Factory or a Trained Technician.
Through the purchase of a Service Manual, DJO, LLC has made available circuit
diagrams, component part lists, descriptors, or other information which will
assist authorized technical personnel to repair those parts of the equipment
which are designated by DJO, LLC as repairable.
EXPECTED LIFE
Expected life of the applicator is 5 years and the control unit is 10 years. Yearly
calibration of the device would extend the life of the device for as long as
servicing is available by DJO or other factory certi
fi
ed personnel.
WARRANTY
