Advanced Guide
>
Troubleshooting
> Problems Sending Faxes
Problems Sending Faxes
Cannot Send a Fax
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons
Cannot Send a Fax Clearly
Errors Often Occur When You Send a Fax
Cannot Send a Fax
Check 1: Is the power turned on?
You cannot send faxes if the power is turned off. Press the
ON
button to turn the power
on.
If you disconnected the power cord without turning off the power (one of the buttons on
the Operation Panel is lit), reconnecting it turns on the power automatically.
If you disconnected the power cord after pressing the
ON
button to turn off the power
(no buttons on the Operation Panel are lit), reconnect it, then press the
ON
button to
turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned
on when the power failure is resolved.
Check 2: Is the document being sent from memory or the fax being received into
memory?
When the
In Use/Memory
lamp is flashing, a fax is being sent from/received into memory.
Wait until the transmission/reception is complete.
Check 3: Is the telephone line connected to the External Device Jack?
Reconnect it to the Telephone Line Jack. Refer to your setup manual.
If you still cannot send a fax, there is a problem with the telephone line. Contact your
telephone company and the manufacturer of your terminal adapter or telephone adapter.
Check 4: Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Confirming the Telephone Line Connection
Check 5: Is Hook key setting set to Disable?
When you send a fax manually, dial the number with Hook key setting set to Enable, or dial the
number using the telephone connected to the machine.
Check 6: Is Dial tone detect set to ON?
Resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.
Dial tone detect
Check 7: Is the fax number registered correctly for speed dialing?
Make sure that the fax number is registered correctly for speed dialing.
Registering Recipients for Speed Dialing
Check 8: Does an error occur during transmission?
Check the LCD for an error message.
A Message for Faxing Is Displayed on the LCD
Print the Activity report and check for an error.
Printing the Activity report manually
Check 9: Is the telephone line connected correctly?
Page 1031 of 1127 pages
Problems Sending Faxes
Summary of Contents for PIXMA MX870 Series
Page 27: ...Page top Page 27 of 1127 pages Entering Numbers Letters and Symbols...
Page 32: ...Page top Page 32 of 1127 pages Setting the Receive Mode...
Page 55: ...Page top Page 55 of 1127 pages Using Useful Fax Functions...
Page 71: ...Page top Page 71 of 1127 pages Inserting the USB Flash Drive...
Page 80: ...Page top Page 80 of 1127 pages Using Various Copy Functions...
Page 109: ...Page top Page 109 of 1127 pages Loading Paper...
Page 112: ...Page top Page 112 of 1127 pages Loading Paper in the Cassette...
Page 126: ...Page top Page 126 of 1127 pages Loading Originals on the Platen Glass...
Page 129: ...Page top Page 129 of 1127 pages How to Load Originals for Each Function...
Page 133: ...Page top Page 133 of 1127 pages Originals You Can Load...
Page 148: ...Page top Page 148 of 1127 pages Cleaning the Print Head...
Page 193: ...Page top Page 193 of 1127 pages Printing Photos...
Page 218: ...See Help for details on the Edit screen Page top Page 218 of 1127 pages Editing...
Page 227: ...Page top Page 227 of 1127 pages Printing...
Page 236: ...Adjusting Images Page top Page 236 of 1127 pages Correcting and Enhancing Photos...
Page 244: ...Page top Page 244 of 1127 pages Using the Face Brightener Function...
Page 260: ...Page top Page 260 of 1127 pages Correct Enhance Images Window...
Page 270: ...Page top Page 270 of 1127 pages Cropping Photos Photo Print...
Page 274: ...Page top Page 274 of 1127 pages Printing an Index...
Page 315: ...Page top Page 315 of 1127 pages Borderless Printing...
Page 374: ...Page top Page 374 of 1127 pages Smoothing Jagged Outlines...
Page 406: ...Page top Page 406 of 1127 pages Copying Four Pages to Fit onto a Single Page 4 on 1 Copy...
Page 531: ...View Use Window Page top Page 531 of 1127 pages Classifying Images into Categories...
Page 600: ...Page top Page 600 of 1127 pages Send via E mail Dialog Box...
Page 622: ...Page top Page 622 of 1127 pages Save Dialog Box...
Page 670: ...Advanced Mode Tab Page top Page 670 of 1127 pages Scanning in Advanced Mode...
Page 703: ...Page top Page 703 of 1127 pages Basic Mode Tab...
Page 759: ...Page top Page 759 of 1127 pages Registering Coded Speed Dial Numbers...
Page 823: ...Page top Page 823 of 1127 pages Sending a FAX...
Page 984: ...Page top Page 984 of 1127 pages Jammed Paper Is Not Removed out When Automatic Duplex Printing...
Page 1033: ...Page top Page 1033 of 1127 pages Problems Sending Faxes...
Page 1057: ...Page top Page 1057 of 1127 pages Installing the MP Drivers...
Page 1064: ...Page top Page 1064 of 1127 pages Using Easy PhotoPrint EX...
Page 1093: ...Page top Page 1093 of 1127 pages How to Set a Network Key Network Password Passphrase...
Page 1105: ...Page top Page 1105 of 1127 pages Checking Information about the Network...