Canon EOS R, Advanced User'S Manual

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Troubleshooting Guide
Problems with Wireless Features
Wi-Fi function cannot be set.
● If the camera is connected to a computer or another device with
an interface cable, Wi-Fi functions cannot be set. Disconnect the
interface cable before setting any functions (p.426).
A device connected with an interface cable cannot be used.
● Other devices, such as computers, cannot be used with the camera
by connecting them with an interface cable while the camera is
connected to devices via Wi-Fi. Terminate the Wi-Fi connection
before connecting the interface cable.
Operations such as shooting and playback are not possible.
● With a Wi-Fi connection established, operations such as shooting
and playback may not be possible.
Terminate the Wi-Fi connection, then perform the operation.
Cannot reconnect to a smartphone.
● Even with a combination of the same camera and smartphone,
if you have changed the settings or selected a different setting,
reconnection may not be established even after selecting the same
SSID. In such a case, delete the camera connection settings from
the Wi-Fi settings on the smartphone and set up a connection
again.
● If Camera Connect is left running while setting up a connection
again, the connection may not be established. In such a case,
restart Camera Connect.