Canon EOS R, Advanced User'S Manual

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Troubleshooting Guide
If a problem occurs with the camera, first refer to this Troubleshooting
Guide. If this Troubleshooting Guide does not resolve the problem,
contact your dealer or nearest Canon Service Center.
Power-Related Problems
Batteries cannot be charged with the charger.
● If the battery’s remaining capacity (p.387) is 94% or higher, the
battery will not be recharged.
● Do not use any battery other than genuine Canon Battery Pack LP-
E6N/LP-E6.
The charger’s lamp blinks at high speed.
● If (1) the battery charger or battery has a problem or (2)
communication with the battery failed (with a non-Canon battery
pack), the protection circuit will stop charging, and the charge
lamp will blink in orange at a constant high speed. In the case
of (1), unplug the charger’s power plug from the power outlet.
Detach and reattach the battery to the charger. Wait a few minutes,
then reconnect the power plug to the power outlet. If the problem
persists, contact your dealer or nearest Canon Service Center.
The charger’s lamp does not blink.
● If the internal temperature of the battery attached to the charger
is high, the charger will not charge the battery for safety reasons
(lamp off). During charging, if the battery’s temperature becomes
high for any reason, charging will stop automatically (lamp blinks).
When the battery temperature goes down, charging will resume
automatically.