6. Troubleshooting
5
3.3 Steps to deal with errors occurring prior to ready transfer,
during ready transfer, exposure and exposure standby
(1) Execute the log gathering tool.
(2) Check the sensor cable (connections at imaging unit and power box sides) connections.
(3) Replace the sensor cable (at power box side).
(4) Replace the power box.
(5) Replace the sensor cable (at imaging unit side).
The sensor cable (at imaging unit side) must be replaced only by a service technician who has
completed the service training.
Steps (4) and (5) must be performed by the service technician who has been dispatched to the
customer's site.
If the error recurs after the steps outlined above have been taken, the imaging unit must be
returned to the office of the distributor (agent).
The secondary-level response steps are then undertaken.
* When a secondary-level response is requested, the following information must be provided
without fail:
·
Details of how the system has been operated on-site (system configuration, optional
software, etc.)
·
CXDI software version
·
Shock sensor statuses
·
Files saved using the log gathering tool
·
Frequency with which the problem occurs
Reference:
Refer to the SIDR-08-012 for the items to be checked and the instructions on how to
handle the system error.
Summary of Contents for CXDI-55C
Page 23: ...2 Installation 7 2 CXDI System II assembly package Accessories box Power box ...
Page 115: ...2 Installation Manual 99 2 Power Box Mass 3 7 Kg Unit mm Dimension tolerance 1 Scale 1 N ...
Page 161: ...4a Canon Inc PWB 60 X RAY 1 2 SCHEMATIC DIAGRAM Rev 01 ...
Page 162: ...4b Canon Inc PWB 60 X RAY 2 2 SCHEMATIC DIAGRAM Rev 01 ...
