Chapter 10: Troubleshooting
SLA Mon
™
agent
SLA Mon
™
technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The phones support SLA Mon
™
agent which works with Avaya Diagnostic
Server (ADS). SLA Mon
™
server controls the the SLA Mon
™
agents to execute advanced
diagnostic functions, such as:
• Endpoint Diagnostics
- The ability to remotely control IP phones, to assist end users with IP Phone configuration
and troubleshooting.
- The ability to remotely generate single and bulk test calls between IP phones.
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and
diagnose IP phone network traffic.
• Network Monitoring
- The ability to monitor multiple network segments for performance in terms of packet loss,
jitter, and delay.
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.
Note:
The root trusted certificate used for the SLA Mon
™
server certificate must be added to the
trusted certificate list administered using TRUSTCERTS.
For example: SET TRUSTCERTS
slamonRootCA.crt, rootCertRNAAD.cer
Phone displays Acquiring Service screen
Cause
The configured SIP proxy servers are not accessible from the phone.
Solution
1. On the Acquiring Service screen, press
Cancel
to logout from the phone and go to the
Admin
menu.
2. Press
SIP
>
SIP proxy server
.
September 2017
Installing and Administering Avaya J129 IP Phone
81
