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Administering Avaya IP Office

™

Platform with Manager

Avaya IP Office

™

Platform Solution Description

Avaya IP Office

™

Platform Feature Description

About controllers

A controller is a proxy server that routes the calls. A controller, such as Avaya Aura

Session

Manager or IP Office, also works as a registrar and an interface between Communication Manager
and phones.

Avaya Aura configuration for phones

September 2017

Installing and Administering Avaya J129 IP Phone

Comments on this document? [email protected]

Summary of Contents for J129

Page 1: ...Installing and Administering Avaya J129 IP Phone Release 1 1 September 2017 ...

Page 2: ...es THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTPS SUPPORT AVAYA COM LICENSEINFO UNDER THE LINK AVAYA SOFTWARE LICENSE TERMS Avaya Products OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AV...

Page 3: ...TWARE OR CODECS THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS AT THE AVAYA CHANNEL PARTNER S EXPENSE DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER WITH RESPECT TO CODECS IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE G 729 CODEC H 264 CODEC OR H 265 CODEC THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CH...

Page 4: ...must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury 本製品を安全にご使用頂くため以下のことにご注意ください接続ケーブル電源コード AC アダプタなどの部品は必ず製品に同梱されております添付品または指定品をご使用ください添付品指定品以外の部品をご使用になると故障や動作不良火災の原因となることがあります同梱されております付属の電源コードを他の機器には使用しないでください上記注意事項を守らないと死亡や大怪我など人身事故の原因となることがあります México Statement The operation of this equipment is subject to t...

Page 5: ...ral Safety Warning Use only the Avaya approved Limited Power Source power supplies specified for this product Ensure that you Do not operate the device near water Do not use the device during a lightning storm Do not report a gas leak while in the vicinity of the leak Limit the power to the device over telecommunications wiring to 36 57 volt DC or 1 3 ampere DC Trademarks The trademarks logos and ...

Page 6: ...J129 IP Phone 23 Installing the phone 24 Post installation checklist 25 Chapter 4 File Server configuration 27 DHCP options 28 DHCP vendor specific option 30 DHCP site specific option 31 DHCP lease time 32 Parameter configuration through DHCPACK 33 Virtual LAN VLAN overview 34 VLAN separation 34 External switch configuration 36 Exceptions to the VLAN forwarding rules 37 Special considerations 37 V...

Page 7: ...ing event logging 63 Restarting the phone 64 Configuring SIP settings 64 Setting Site Specific Option Number SSON 65 Using the VIEW administrative option 66 VIEW field description 66 Setting the 802 1x operational mode 67 Chapter 8 Maintenance 69 Resetting system values 69 Device upgrade process 70 User profile backup on Personal Profile Manager PPM 70 User profile parameters for backup 70 Chapter...

Page 8: ...g failover 79 Chapter 10 Troubleshooting 81 SLA Mon agent 81 Phone displays Acquiring Service screen 81 Chapter 11 Resources 83 Documentation 83 Finding documents on the Avaya Support website 85 Viewing Avaya Mentor videos 85 Support 86 Appendix A List of configuration parameters 87 Contents September 2017 Installing and Administering Avaya J129 IP Phone 8 Comments on this document infodev avaya c...

Page 9: ...or installation deployment initial administration and administration tasks including data and security This document is intended for people who install administer and maintain Avaya J129 IP Phone September 2017 Installing and Administering Avaya J129 IP Phone 9 Comments on this document infodev avaya com ...

Page 10: ...f 128 x 32 px Audio Supported audio codecs are G 711 A law mu law G 726 A G 729 G 729 A G 729 AB G 722 OPUS Softkeys Three buttons located below the display Switch hook Magnetic switch hook Handset Wired handset Headset No headset support on Avaya J129 IP Phone Speaker Hands free operation Physical buttons and LEDs Dialpad 0 9 Volume and buttons Mute button Hold button Phone button Speaker button ...

Page 11: ... Network connectors RJ45 primary Ethernet 10 100 Mbps network port RJ45 secondary Ethernet 10 100 Mbps computer port Power Ethernet IEEE 802 3at Single Port PoE injector SPPoE Specifications September 2017 Installing and Administering Avaya J129 IP Phone 11 Comments on this document infodev avaya com ...

Page 12: ... or incoming call The Beacon LED also flashes when you are on a call using the hands free speaker capability 2 Phone display Displays information such as time softkey labels and menu items Table continues Avaya J129 IP Phone overview September 2017 Installing and Administering Avaya J129 IP Phone 12 Comments on this document infodev avaya com ...

Page 13: ...o the previous menu 8 Speaker Activates and deactivates the speakerphone You can also lift the handset to deactivate the speakerphone 9 Main Menu Displays the menu options and other phone settings 10 Hold Puts the call on hold 11 Volume Increases or decreases the volume of the handset or speaker when you are on a call Adjusts the ringer volume when you are not on a call 12 Mute Mutes and unmutes t...

Page 14: ...Network Port Computer Port Handset Jack Avaya J129 IP Phone overview September 2017 Installing and Administering Avaya J129 IP Phone 14 Comments on this document infodev avaya com ...

Page 15: ...onfigure the servers DHCP Server DHCP NTP Server Network Server Switch LLDP File Server NTP File Server Unpack and assemble phone components Configure User Session Communication Profile Manages and configures certificates through Certificate Authority Connect phone to the network Figure 1 Avaya J129 IP Phone deployment in the Avaya Aura environment September 2017 Installing and Administering Avaya...

Page 16: ...ges and configures certificates through Certificate Authority Avaya IP Office Manager Connect phone to the network Avaya IP Office Manager Figure 2 Avaya J129 IP Phone deployment IP Office Installation checklist Use this checklist to gather record and verify the information during the installation No Task Reference 1 Check the prerequisites Prerequisites on page 18 2 Gather preinstallation data Av...

Page 17: ... Install the phone Installing the phone on page 24 Administration methods You can use the following methods to administer the devices The following table lists the configuration parameters that you can administer through each of the corresponding methods Method Can administer IP addresses Tagging and VLAN Network Time Server Quality of Service Application specific parameters DHCP LLDP Settings fil...

Page 18: ...e set through LLDP Note When parameters of the 46xxsettings txt file are removed or are not used they reset to their default value Prerequisites Software requirements Ensure that your network already has the following components installed and configured Avaya Aura Session Manager 6 3 8 or later Avaya Aura Communication Manager 6 3 6 or later Avaya Aura System Manager 6 3 8 or later Avaya Aura Pres...

Page 19: ...le for the data that you would require at different stages of installation Data for Field Value Notes System Manager User Profile Identity tab Login Name Localized Display Name Endpoint Display Name Language Preference Time Zone Presence Profile System IM Gateway SIP Entity Publish Presence with AES collector Communication Profile tab Communication Profile section Communication Profile Password Se...

Page 20: ...ress To download the software distribution package and the Settings file HTTP server or TLS server Set the appropriate file server address in the 46xxsettings txt file LLDP and DHCP Note For information about IP Office preinstallation data gathering see Avaya IP Office Platform 10 0 SIP Telephone Installation Notes Downloading and saving the software Before you begin Ensure that your file server i...

Page 21: ...roduct Support Notices PSNs associated with the new release Both are available on the Avaya support website Review the release notes and any Read Me files associated with a distribution package Ensure that the Settings file is not cached in your browser To do this clear the browser cache before downloading the Settings file from the Avaya support Web site so that you don t get an old version Softw...

Page 22: ...ontains the option settings that enable disable or otherwise customize the settings you might need to tailor the phones for your enterprise IP Office auto generates the Settings file J100settings txt Configuring the Settings file About this task Use this procedure to modify the Settings file with appropriate values to provision the device configuration parameters Note This procedure applies to Ava...

Page 23: ...ws are not provided with the J129 wall mounting kit Procedure 1 Do one of the following Place the bracket on the wall drill holes and then drill in the 8 screws If there is a pre installed wall plate place the wall mount bracket over the wall plate In this case you do not need the screws Wall mounting Avaya J129 IP Phone September 2017 Installing and Administering Avaya J129 IP Phone 23 Comments o...

Page 24: ...st do the following Configure the file server Download and extract the firmware zip file to your file server Configure the 46xxsettings txt file Procedure 1 Set up the phone hardware 2 Plug the Ethernet cable to the phone The phone powers up and starts to initialize 3 The initialization procedure consists of the following processes a The phone checks for LLDP messages b The phone sends a DHCP DISC...

Page 25: ...e phone displays only the Admin softkey for 15 seconds and then the Admin and the Login softkeys Note For subsequent restarts if the user login is automatic and the supplied credentials are valid the Login softkey is not displayed 4 Do one of the following To access the user login screen press the Login softkey To access the Admin menu press the Admin softkey and enter the admin menu password Post...

Page 26: ...ecessary to make arrangements with the appropriate authorities to test this functionality For more information see Administering emergency numbers Note For more information about IP Office specific installation see the following IP Office documents Avaya IP Office Platform Solution Description Avaya IP Office Platform Feature Description Initial setup and connectivity September 2017 Installing and...

Page 27: ...able parameters for provisioning Provides the software distribution package and Settings file configurable parameters for provisioning 46xxsettings txt Sets the system parameters for configuration Configures user communication and session profile Manages power and provides configurable parameters for provisioning Network server Switch LLDP F I L E S E R V E R Avaya Aura Communication Manager Avaya...

Page 28: ...ption Description Option 1 Specifies the subnet mask of the network Option 3 Specifies the gateway IP address list The list can contain up to 127 total ASCII characters Separate more than one IP address with commas with no intervening spaces Option 6 Specifies the DNS server address list The list can contain up to 127 total ASCII characters Separate more than one IP address with commas with no int...

Page 29: ...main name in the HTTP script file If you use the script file you must configure the DNSSRVR and DOMAIN parameters so that you can use the values of these parameters in the script Note Administer option 6 and option 15 appropriately with DNS servers and domain names respectively Option 42 Specifies the SNTP IP address list List servers in the order of preference The minimum length is 4 and the leng...

Page 30: ...6 for domain name server IP addresses 7 for log server 15 for domain name 42 for NTP servers Option 57 Specifies the maximum DHCP message size Set the value to 1500 Set the value to 1000 Option 58 Specifies the DHCP lease renew time If not received or if this value is greater than that for option 51 the default value of T1 renewal timer is used Option 59 Specifies the DHCP lease rebind time If not...

Page 31: ... to HTTPSRVR 10 138 251 67 L2QVLAN 1104 The following table lists the site specific configuration parameters that you can define for the device Parameter Description ADMIN_PASS WORD Security string used to access Admin menu The default is 27238 This is meant to replace PROCPSWD as it provides a more secure password syntax HTTPDIR Specifies the path to prepend to all configurations and data files t...

Page 32: ... can be 0 to 255 characters IP address in the dotted decimal name format separated by commas and without any intervening spaces The default is null that is no controllers TLSDIR Used as path name that is prepended to all file names used in HTTPS GET operations during initialization The string length can be from 0 to 127 TLSPORT Destination TCP port used for requests to https server in the range of...

Page 33: ...plication you choose the application might not immediately recycle expired DHCP leases An expired lease might remain reserved for the original client a day or more If the client and the DHCP server are in two different time zones the clocks of the computers are not in sync or the client is not on the network when the lease expires there is time to correct the situation The following example shows ...

Page 34: ... device belongs to and the priority of the VLAN tagged frame Voice and video traffic typically get a higher priority in the network as they are subject to degradation caused by network jitter and delay VLAN separation The Avaya J129 IP Phone has an internal network switch that is capable of using VLANs to segregate traffic between the LAN port the PC port and the internal port that goes to the CPU...

Page 35: ... PHY 1 Computer port PC port PHY2 ingress egress ingress egress LAN port PC port Internal Ethernet switch CPU port egress ingress Phone s CPU Phone Virtual LAN VLAN overview September 2017 Installing and Administering Avaya J129 IP Phone 35 Comments on this document infodev avaya com ...

Page 36: ...E 1 default L2Q 0 auto default or 1 tag L2QVLAN is not equal to 0 PHY2VLAN is not equal to 0 L2QVLAN is not equal to PHY2VLAN The phone actually sends tagged VLAN frames This means that the DHCP server on voice VLAN L2QVLAN is reachable and the phone receives IP address on voice VLAN If one of these conditions is not met then the phone works in no VLAN separation mode where all kinds of traffic re...

Page 37: ... 0 and a priority of the value set by the L2QAUD parameter or L2QSIG parameter Automatic failback of VLAN tagging VLANTEST The phone has a functionality that connects the phone to a network when the value of L2QVLAN does not match with the VLAN being assigned to the network access switch When the phone starts it attempts to contact the DHCP server with a VLAN ID L2QVLAN If the phone does not recei...

Page 38: ...isabled L2Q is configured through Local admin procedure A name equal to value pair in DHCPACK message SET command in the Settings file DHCP option 43 LLDP VLANTEST 60 Specifies the number of seconds that the phone waits prior to failing back to a different VLAN ID if no response is received from the DHCP server Valid values are 0 through 999 Value operation 0 The phone continues to attempt a DHCP ...

Page 39: ...be used by IP phones Valid values are 0 through 4094 L2QVLAN is configured through Local admin procedure A name equal to value pair in DHCPACK message SET command in the Settings file DHCP option 43 LLDP PHY2VLAN 0 Specifies the value of the 802 1Q VLAN ID that is used to identify network traffic going into and coming out of the internal CPU of the phone Valid values are 0 through 4094 PHY2VLAN is...

Page 40: ... to manage power and administer VLANs DSCP and 802 1p priority fields The transmission and reception of LLDP is specified in IEEE 802 1AB 2005 The use Type Length Value TLV elements specified in IEEE 802 1AB 2005 TIA TR 41 Committee Media Endpoint Discovery LLDP MED ANSI TIA 1057 and Proprietary elements LLDP Data Units LLDPDUs are sent to the LLDP Multicast MAC address The running SIP software su...

Page 41: ...n Enabled Capabilities then the secondary port is enabled Basic Optional Management Address Mgmt IPv4 IP address of device Interface number subtype 3 system port Interface number 1 OID SNMP MIB II sysObjectID of the device IEEE 802 3 Organization Specific MAC PHY Configuration Status Reports auto negotiation status and speed of the uplink port on the device TIA LLDP MED LLDP MED Capabilities Media...

Page 42: ...Q IEEE 802 1 VLAN Name The value is changed to the TLV VLAN Identifier L2Q is set to 1 ON A check is made as to whether a reset is necessary to obtain a new IP address due to a change in the values of the parameters L2Q or L2QVLAN VLAN Name TLV is ignored if The value of USE_DHCP is 0 and the value of IPADD is not 0 0 0 0 The current value of L2QVLAN was set by a TIA LLDP MED Network Policy TLV Th...

Page 43: ...to a change in the values of the parameters L2Q or L2QVLAN This TLV is ignored if The value of USE_DHCP is 0 and the value of IPADD is not 0 0 0 0 The Application Type is not 1 Voice or 2 Voice Signaling The Unknown Policy Flag U is set to 1 SIP_CONTROLL ER_LIST Proprietary Call Server TLV SIP_CONTROLLER_LIST will be set to the IP addresses in this TLV value Note This parameter cannot be used in a...

Page 44: ...tion of the phones Received packets destination SIP phone Destination port Source port Use Protocol UDP or TCP The number used in the Source Port field of the packets that the HTTP client of the phone sends Any Packets that the HTTP client of the phone receives TCP The number used in the Source Port field of the TLS SSL packets that the HTTP client of the phone sends Any TLS SSL packets that the H...

Page 45: ...ol UDP or TCP 53 Any unused port number Transmitted DNS messages UDP 67 68 Transmitted DHCP messages UDP 80 unless explicitly specified otherwise Any unused port number Packets transmitted by the HTTP client of the phone TCP 123 Any unused port number Transmitted SNTP messages UDP The number used in the Source Port field of the SNMP query packet received by the phone 161 Transmitted SNMP messages ...

Page 46: ...s one as with FEPORT PORTAUD 1 if PORTAUD is even or PORTAUD 1 if PORTAUD is odd or the port number reserved for CNA RTP tests plus or minus one as for PORTAUD above RTCP packets transmitted to the far end of the audio connection UDP RTCPMONPORT PORTAUD 1 if PORTAUD is even or PORTAUD 1 if PORTAUD is odd RTCP packets transmitted to an RTCP monitor UDP System specific Any unused port number Transmi...

Page 47: ...Manager administration documents at the Avaya Support website http support avaya com For information about IP Office see Avaya IP Office Platform SIP Telephone Installation Notes The Avaya SIP solution configures all SIP phones in Communication Manager as off PBX station OPS Feature Survivable operation with third party proxy Normal operation with Communication Manager and Session Manager 3 Way Co...

Page 48: ...when the Emerg sofkey is pressed Also by specifying the PHNEMERGNUM parameter a user can dial the emergency number manually ENABLE_SHOW_EMERG_SK Specifies whether the phone displays Emerg softkey when the phone is registered and whether the phone displays a confirmation dialogue box when Emerg softkey is pressed ENABLE_SHOW_EMERG_SK_UNREG Specifies whether the phone displays Emerg softkey when the...

Page 49: ...e administration on Avaya Aura Session Manager The phones use the extension and password to communicate with Session Manager which communicates with Avaya Aura Communication Manager For more information see the following documents at the Avaya Support website http support avaya com For information about the Communication Manager administration with Session Manager see the following Session Manager...

Page 50: ...ntrollers A controller is a proxy server that routes the calls A controller such as Avaya Aura Session Manager or IP Office also works as a registrar and an interface between Communication Manager and phones Avaya Aura configuration for phones September 2017 Installing and Administering Avaya J129 IP Phone 50 Comments on this document infodev avaya com ...

Page 51: ...ructure PKI for users who use third party certificates for all Avaya services including database Online Certificate Status Protocol OCSP for obtaining the revocation status of an X 509 digital certificate according to RFC 6960 VLAN separation mode using system parameters Synchronization of the system clock at configured intervals using system parameters Display of SSH fingerprint in the Administra...

Page 52: ...control and access These are available as Security event logging The logs are maintained for the following events Successful and failed logins username lockouts registration and authorization attempts by user and administrators Change in roles Firewall configuration changes Modification or access to the critical data applications and files Private Key storage The phone stores the private key in PK...

Page 53: ...identity certificate must be provided and validated by the server to establish mutual authentication Server must validate the identity certificate to establish a secure connection Phones support three types of certificates Trusted certificates Online Certificate Status Protocol OCSP trust certificates Phone identity certificates The Trusted and OCSP trust certificates are root or intermediate Cert...

Page 54: ...otBefore and notAfter dates Thumbprint Hash of the certificate Basic Contraints Subject Alternative Name Key Usage Extensions Extended Key Usage To validate identity of a received certificate the following process is followed Verification of certificate chain up to the trusted entity Verification of the signature Verification of the revocation status through OCSP Verification of the certification ...

Page 55: ... address Trusted certificates Trusted certificates are root certificates of the certificate authority that issued the server or client identity certificates in use These certificates are installed on the phones through the HTTP server and are used to validate server certificates during a TLS session System Manager includes EJBCA an open source PKI Certificate Authority that can be used to issue an...

Page 56: ...ess Simple Certificate Enrollment Protocol SCEP server The device attempts to contact the server only if this parameter is set to other than its default value MYCERTCN String SERIA LNO Specifies the Common name CN for SUBJECT in SCEP certificate request The values can either be SERIALNO or MACADDR If the value includes the string SERIALNO that string will be replaced by the phones serial number If...

Page 57: ...uthority servers may require a specific CA Identifier string in order to accept GetCA requests If the device works with such a Certificate Authority the CA identifier string can be set through this parameter SCEPPASSWORD String SERIA LNO Specifies a challenge password to use with SCEP The value of SCEPPASSWORD if non null is included in a challengePassword attribute in SCEP certificate signing req...

Page 58: ...r the admin menu password using the dialpad 3 Press Enter Parameters for managing Admin menu Parameter name Default value Description PROCSTAT 0 Specifies whether Admin menu is used for device configuration Value operation 0 Specifies that the phone is administered through Admin menu 1 Specifies that the phone is not administered through Admin menu PROCPSWD 27238 Specifies an authentication code f...

Page 59: ...ecial characters Hence for enhanced security use ADMIN_PASSWORD instead of PROCPSWD You can set the PROCPSWD and the ADMIN_PASSWORD in either 46xxsettings txt file or Avaya Aura System Manager However ADMIN_PASSWORD is supported on Avaya Aura System Manager 7 1 0 and later ADMIN_LOGIN_ATTEMPT_ALLO WED 10 Specifies the allowed number of failed attempts for accessing the Admin menu for a duration as...

Page 60: ... of the following YES Selects the DHCP option to view the IP addresses No Selects the DHCP option to enter the IP addresss Phone Specifies the IP address of the phone The available format is nnn nnn nnn nnn Router Specifies the router IP address The available format is nnn nnn nnn nnn Mask Specifies the network mask The available format is nnn nnn nnn nnn The following parameters are available in ...

Page 61: ... DNS server The available format is nnn nnn nnn nnn SNTP server Specifies the time server settings Using the debug mode About this task Use this procedure to activate or deactivate the debugging options Before you begin You must set a HTTP server in the BRURI parameter in the Settings file that is capable of receiving a phone report from the phone Procedure 1 Press Main Menu Admin 2 In the Access ...

Page 62: ...Ethernet To change the Ethernet setting go to step 6 PC Ethernet To change the PC Ethernet setting go to step 7 6 Use the Right Arrow key or the Change softkey to change the Ethernet setting to one of the following Auto 10Mbps half 10Mbps full 100Mbps half 100Mbps full 7 Use the Right Arrow key or the Change softkey to change the PC Ethernet setting to one of the following Auto 10Mbps half 10Mbps ...

Page 63: ...ve Setting event logging Procedure 1 Press Main Menu Admin 2 In the Access code field enter the admin menu password 3 Press Enter 4 Select Log 5 Use the Right and Left Arrow keys to select one of the following settings associated with the corresponding SYSLOG_LEVEL Emergencies SYSLOG_LEVEL 0 Alerts SYSLOG_LEVEL 1 Critical SYSLOG_LEVEL 2 Errors SYSLOG_LEVEL 3 Warnings SYSLOG_LEVEL 4 Notices SYSLOG_...

Page 64: ...d on the SIP values set in the IP Office system configuration Procedure 1 Press Main Menu Admin 2 In the Access code field enter the admin menu password 3 Press Enter 4 Select SIP 5 Choose one of the following SIP global settings SIP proxy server 6 Press Select or OK to change any of the following SIP global settings Domain Changes the domain parameter of SIP Avaya Environment Specifies whether th...

Page 65: ...f the server that you selected 8 Press Details and use the Up and Down Arrow keys to view add or change the following settings Proxy Specifies the IP address or DNS for Avaya Aura Session Manager deployments The corresponding parameter is SIP_CONTROLLER_LIST Protocol Specifies the type of protocol The options are TCP UDP or TLS The corresponding parameter is SIPSIGNAL SIP Port Specifies the SIP po...

Page 66: ...is task Use this procedure to view the parameters associated with the admin procedures Procedure 1 Press Main Menu Admin 2 In the Access code field enter the admin menu password 3 Press Enter 4 Select View 5 Press Back to return to the main menu VIEW field description Setting Description Associated Configuration Parameter Model The model of the phone that is set by factory procedures MODEL Backup ...

Page 67: ...dure TLSSRVR HTTP Server The IP address of the HTTP server that the phone accessed before successfully HTTPSRVR_IN_USE DNS Server The IP address of the DNS server that the phone accessed before successfully DNSSRVR_IN_USE SW version The version of the software Protocol Signaling protocol in effect such as SIP Setting the 802 1x operational mode Before you begin Set the following parameters DOT1X T...

Page 68: ... For the Pass thru mode On If DOT1X 0 On proxy logoff If DOT1X 1 Off If DOT1X 2 For the Supplicant Disabled If DOT1XSTAT 0 Unicast If DOT1XSTAT 1 Multicast If DOT1XSTAT 2 7 Press Save When you change the 802 1X data the phone restarts after you exit the admin menu Phone administration and configuration September 2017 Installing and Administering Avaya J129 IP Phone 68 Comments on this document inf...

Page 69: ...ration which might take a few minutes The phone resets All system values and system initialization values except AUTH and AUTH_ONLY to default values The 802 1X ID and Password to their default values Call server values to their defaults Any entries in the Redial buffer Does not affect user specified data and settings like Contacts data or the phone login and password After reset the phone display...

Page 70: ... NOTICES level in the Syslog file User profile backup on Personal Profile Manager PPM Phone supports data backup by saving all non volatile user parameters on PPM When the user logs in to any registered device PPM restores all user data on the device Note PPM is only available in an Avaya Aura environment User profile parameters for backup The following table lists the parameters that are backed u...

Page 71: ... 1 Specifies the date display format CALL_LOG_ACTIVE 1 Specifies whether to activate call logging DEFAULT_CONTACTS_STOR E 1 Specifies the account where all user contacts are added by default ENABLE_PHONE_LOCK 0 Specifies whether to enable the lock screen password SHOW_CALL_APPEARANCE _NUMBERS 0 Specifies whether for a user the device displays call appearance numbers in the call containers User pro...

Page 72: ...Feature Description and Implementation Administering Avaya Aura Communication Manager Avaya IP Office Platform SIP Telephone Installation Notes Failover and survivability overview The phone detects a network or server failure in approximately 90 seconds After a failure is detected the phone selects an active controller in approximately five seconds During network or server failures multiple contro...

Page 73: ...e monitored controller is made with successful subscription Call media preservation During an active call the phone detects that the connection is lost with the primary controller and the call media is preserved Media preservation is only available in an Avaya Aura environment Advanced SIP Telephony AST feature determination The phone verifies whether the controller supports the AST feature AST fe...

Page 74: ...erver Figure 5 Survivability in Avaya Aura Note For more information on survivability about IP Office environment see Administering Avaya IP Office Platform with Web Manager Survivability controller determination The order of precedence in determining the active controller is 1 Phone user interface 2 PPM server System failover September 2017 Installing and Administering Avaya J129 IP Phone 74 Comm...

Page 75: ...active controller whenever it encounters one of the following triggers Trigger 1 The TCP socket closes or TCP Keep alive timeout occurs Trigger 2 The phone receives an administrative failback trigger from a Configured Controller Trigger 3 Fast Response Timer Trigger 4 The phones receives n incoming INVITE from a non active controller Trigger 5 Re registration with the active controller is timed ou...

Page 76: ...mber Applicable only when registered to Avaya Aura Session Manager Provisioning survivability for SIP phones About this task Use this procedure to provision survivability In IP Office environment survivability is provisioned in the autogenerated Settings file Procedure 1 Set the applicable failover configuration parameters in the 46xxsettings txt file 2 Provision the gateway per the Application No...

Page 77: ...ature set or not The phone sends a SUBSCRIBE request to the active controller for the Feature Status Event Package avaya cm feature status If the request succeeds the phone proceeds with PPM synchronization If the request is rejected or is proxied back to the phone or does not receive a response the phone assumes that AST features are not available 0 The phone operates in a mode where AST features...

Page 78: ...ultaneously register Valid values are 1 2 or 3 SIPREGPROXYPOLICY Simultaneous Specifies whether the phone will attempt to maintain one or multiple simultaneous registrations Value operation Alternate The phone attempts and maintains only a single registration Simultaneous The phone attempts and maintains simultaneous registrations will be attempted and maintained with all available controllers In ...

Page 79: ...ling Record Route in invite messages Procedure 1 Go to the audio codes URL and click Configuration VoIP SAS Stand Alone Survivability 2 Set Enable Record Route to Enable 3 Click Submit User experience during failover Feature Normal Operation with Communication Manager Failover Operation with a Generic SIP Gateway IP Office branch mode Modifying contacts Yes Yes No Make call Yes Yes Yes Receive cal...

Page 80: ...ing Yes depends on local proxy capabilities and provisioning Outbound call management Yes Communication Manager COR Yes proxy Yes proxy Calling party block Yes No No Call park Yes No Yes In IP Office the feature is handled using shortcodes Call unpark Yes No Yes In IP Office the feature is handled using shortcodes Auto callback Yes No No Malicious call trace Yes No No EC500 on off Yes No No Transf...

Page 81: ...eshoot and diagnose IP phone network traffic Network Monitoring The ability to monitor multiple network segments for performance in terms of packet loss jitter and delay The ability to monitor hop by hop QoS markings for voice and video traffic Note The root trusted certificate used for the SLA Mon server certificate must be added to the trusted certificate list administered using TRUSTCERTS For e...

Page 82: ...he Up and Down arrow keys to go to the Reg policy screen 4 Use the Left arrow key to configure the Reg policy as Alternate and press Save 5 Use the Up and Down arrow keys to go to the Avaya Environ screen 6 Use the Left arrow key to configure the Avaya Environ as No and press Save Cause There is a problem with the SIP proxy configuration Solution 1 On the Acquiring Service screen press Cancel to l...

Page 83: ...about how the products and services that interoperate with this solution For people who want to gain a high level understanding of the IP Office features functions capacities and limitations Implementing Deploying Avaya Aura Session Manager See the installation procedures and initial administration information for Avaya Aura Session Manager For people who install configure and verify Avaya Aura Se...

Page 84: ...rt code configurations for the feature list For people who need to access IP Office features using short codes Administering Avaya IP Office Platform with Web Manager See information about IP Office Web Manager administration tasks including how to use the management tool how to manage data and security and how to perform maintenance tasks For people who perfrom IP Office Web Manager administratio...

Page 85: ...eshoot Avaya products About this task Videos are available on the Avaya Support website listed under the video document type and on the Avaya run channel on YouTube Procedure To find videos on the Avaya Support website go to http support avaya com and perform one of the following actions In Search type Avaya Mentor Videos to see a list of the available videos In Search type the product name On the...

Page 86: ... also search for release notes downloads and resolutions to issues Use the online service request system to create a service request Chat with live agents to get answers to questions or request an agent to connect you to a support team if an issue requires additional expertise Resources September 2017 Installing and Administering Avaya J129 IP Phone 86 Comments on this document infodev avaya com ...

Page 87: ...the maximum attempts limit for accessing the Administration menu Valid values are from 5 min to 1440 min ADMIN_PASSWORD 27238 Specifies an access code for accessing the Admin menu Valid values are from 6 to 31 alphanumeric characters including upper case lower case characters and special characters However double quote character cannot be used for a value of this parameter Note If this parameter l...

Page 88: ... Control AGC for the speaker Value Operation 0 Disables AGC for the speaker 1 Enables AGC for the speaker ASTCONFIRMATION 60 Specifies the number of seconds that the phone waits to validate an active subscription when it subscribes to the avaya cm feature status package Valid values are 16 through 3600 This parameter is not supported in IP Office environment as there is no subscription to Avaya cm...

Page 89: ...gging period by Avaya technicians Set the parameter back to 0 when the debugging period completes B BRANDING_VOLUME 5 Specifies the volume level at which the Avaya audio brand is played Value Operation 8 9db above nominal 7 6db above nominal 6 3db above nominal 5 nominal 4 3db below nominal 3 6db below nominal 2 9db below nominal 1 12db below nominal BRURI Null Provides the capability to send a ph...

Page 90: ...ertificate that a warning will first appear on the phone screen Certificates include trusted certificates OCSP certificates and identity certificate Log and syslog message will also be generated The warning will reappear every seven days Valid values are from 0 to 99 Value operation 0 No certificate expiration warning will be generated CERT_WARNING_DAYS_EASG 365 Specifies how many days before the ...

Page 91: ... value that is outside the range then default value is selected Note The parameter is set to 0 in IP Office environment CONFIG_SERVER_SECURE_M ODE 1 Specifies whether HTTP or HTTPS is used to access the configuration server Value Operation 0 HTTP 1 HTTPS 2 Use HTTPS if SIP transport mode is TLS otherwise use HTTP This parameter is not supported in IP Office environment as PPM is not supported CONN...

Page 92: ...ord Argentina For Australia use keyword Australia For Brazil use keyword Brazil For Canada use keyword USA For France use keyword France For Germany use keyword Germany For Italy use keyword Italy For Ireland use keyword Ireland For Mexico use keyword Mexico For Spain use keyword Spain For United Kingdom use keyword UK For United States use keyword USA Country names with spaces must be enclosed in...

Page 93: ...h Use m for month in decimal format Use y for year without century For example 07 Use Y for year with century For example 2007 Any character not preceded by is reproduced exactly DAYLIGHT_SAVING_SETTING_ MODE Specifies daylight savings time setting for phone Value Operation 0 Daylight saving time not activated 1 Daylight saving time is activated Time set to DSTOFFSET 2 Activates automatic daylight...

Page 94: ...g by eliminating the need to wait for the INTER_DIGIT_TIMEOUT timer to expire The value can contain 0 to 1023 characters The default value is null DISCOVER_AVAYA_ENVIRONM ENT Specifies dynamic feature set discovery Value Operation 1 The phone discovers and verifies if the controller supports the AST feature set or not The phone sends a SUBSCRIBE request to the active controller for the Feature Sta...

Page 95: ...s through operating mode Pass through is the forwarding of EAPOL frames between the phone s ethernet line interface and its secondary PC ethernet interface Value Operation 0 EAPOL multicast pass through enabled without proxy logoff 1 EAPOL multicast pass through enabled with proxy logoff 2 EAPOL multicast pass through disabled DOT1XEAPS MD5 Specifies the authentication method to be used by 802 1X ...

Page 96: ...v2L Specifies when to stop applying the offset for daylight savings time The default value is 1SunNov2L the first Sunday in November at 2AM local time DTMF_PAYLOAD_TYPE 120 Specifies the RTP payload type to be used for RFC 2833 signaling Valid values are 96 through 127 E EASG_SITE_AUTH_FACTOR Null Specifies Site Authentication Factor code associated with the EASG site certificate being installed V...

Page 97: ...able on the phone Value Operation 0 No 1 Yes ENABLE_CONTACTS 1 Specifies if the contacts application and associated menus are available on the phone Value Operation 0 No The phone disables the Contacts option on the interface 1 Yes Note The parameter is set to 1 in IP Office 10 1 or later In previous releases it is set to 0 ENABLE_EARLY_MEDIA Specifies if the phone sets up a voice channel to the c...

Page 98: ...abled 1 Enabled without Annex B support default 2 Enabled with Annex B support ENABLE_IPOFFICE 0 Specifies whether the deployment environment is IP Office Value Operation 0 Not an IP Office environment 1 IP Office environment Note Set DISCOVER_AVAYA_ENVIRONMENT parameter to 0 when the phone is set up in IP Office environment ENABLE_MODIFY_CONTACTS Specifies if the list of contacts and the function...

Page 99: ...hone does not support third party local call conference with OPUS ENABLE_PHONE_LOCK 0 Specifies whether the Lock softkey and lock feature button are enabled on the phone If you enable the parameter then a user can lock the phone by pressing the button or selecting the feature Value Operation 0 Disabled Lock softkey and feature button are not displayed 1 Enabled Lock softkey and feature button are ...

Page 100: ...PSTN access prefix is removed from the outgoing number ENABLE_SHOW_EMERG_SK 2 Specifies whether an Emergency softkey with or without a confirmation screen is displayed when the phone is registered All emergency numbers are always supported Value Operation 0 Emergency softkey is not displayed 1 Emergency softkey is displayed without a confirmation screen 2 Emergency softkey is displayed with a conf...

Page 101: ...ys sent unencrypted Value Operation 0 SRTCP is disabled 1 SRTCP is enabled ENFORCE_SIPS_URI 1 Specifies if a SIPS URI must be used for SRTP Value Operation 0 Not enforced 1 Enforced ENHDIALSTAT 1 Specifies if the algorithm defined by the parameter is used during certain dialing behaviors Value Operation 0 Disables algorithm 1 Enables algorithm but not for contacts 2 Enables algorithm including con...

Page 102: ...d values are 5 through 999 FQDN_IP_MAP Null Specifies a comma separated list of name or value pairs where the name is an FQDN and the value is an IP address The IP address may be IPv6 or IPv4 but the value can only contain one IP address String length is up to 255 characters without any intervening spaces inside the string The purpose of this parameter is to support cases where the server certific...

Page 103: ...he list can contain 0 to 255 UTF 8 characters Names are separated by commas without any intervening spaces Two commas in succession indicate a null name which means that the default name should be displayed for the corresponding profile Names might contain spaces but if any do the entire list must be quoted There is no way to prevent a profile from being displayed HTTPEXCEPTIONDOMAINS Null Specifi...

Page 104: ...es are generated Value Operation 0 No messages are generated 1 Limited port unreachable messages are generated 2 Protocol and port unreachable messages are generated ICMPRED Specifies if received ICMP Redirect messages are processed Value Operation 0 No 1 Yes INGRESS_DTMF_VOL_LEVEL 12dBm Specifies the power level of tone expressed in dBm0 Values can range from 20dBm to 7dBm INTER_DIGIT_TIMEOUT 5 S...

Page 105: ...nds tagged frames with VLAN L2QVLAN even if L2QVLAN is set to 0 2 Off VLAN functionality is disabled Note This parameter can also be set through Local admin procedure A name equal to value pair in DHCPACK message SET command in a settings file DHCP option 43 LLDP L2QAUD 6 Specifies the value of the VLAN priority portion of the VLAN tag when the phone generates tagged Ethernet frames from the inter...

Page 106: ... voice VLAN ID to be used by IP phones Valid values are 0 through 4094 Note This parameter can also be set through Local admin procedure A name equal to value pair in DHCPACK message SET command in a settings file DHCP option 43 LLDP LANGLARGEFONT Null Specifies the name of the language file for the display of large text The file name can contain 0 32 ASCII characters When you set the parameter to...

Page 107: ...de When enabled the area code parameter PHNLAC should also be configured Note This parameter is supported when the phone is failed over LOCALLY_ENFORCE_PRIVACY_ HEADER 0 Specifies whether the phone displays Restricted instead of CallerId information when a Privacy header is received in a SIP INVITE message for an incoming call Value Operation 0 Disabled CallerID information is displayed 1 Enabled ...

Page 108: ...d in multiple sources for example PPM Exchange or locally the contact name saved first is displayed MAX_TRUSTCERTS 6 Specifies the maximum number of trusted certificates files defined by this parameter that can be downloaded to the phone Valid values are from 1 to 10 MEDIA_ADDR_MODE 4 Specifies the IP address of the endpoint when both IPv4 and IPv6 addresses are provided This parameter is used for...

Page 109: ...s not applicable for single mode phones Value operation 0 Remote or offerer s preference 1 Local MUTE_ON_REMOTE_OFF_HOO K 0 Controls the speakerphone muting for a remote initiated a shared control or OOD REFER speakerphone off hook Value Operation 0 The speakerphone is unmuted 1 The speakerphone is muted The value is applied to the phone only when the phone is deployed with a Avaya Aura Communicat...

Page 110: ...ontains either SERIALNO which will be replaced by the phone s serial number or MACADDR which will be replaced by the phone s MAC address but it can contain other characters as well including spaces The value can contain eight MACADDR to 255 characters MYCERTDN Null Specifies the part the SUBJECT of an SCEP certificate request that is common for all phones The value must begin with a and can includ...

Page 111: ...e dialed after going off hook and before generating a warning tone Valid values are 1 through 60 O OCSP_ACCEPT_UNK 1 Specifies whether in cases where certificate revocation status for a specific certificate cannot be determined to bypass certificate revocation operation for this certificate Value operation 0 Certificate is considered to be revoked if the certificate revocation status is unknown TL...

Page 112: ...rity for checking the revocation status of the certificate This applies to when the OCSP responder is using a different CA Spaces are not permitted in this parameter OCSP_URI Null Specifies the URI of an OCSP responder The URI can be an IP address or hostname Valid values contain 0 to 255 ASCII characters zero or one URI OCSP_USE_CACHE 1 Specifies that the OCSP caching is in use Value operation 0 ...

Page 113: ...ues 1 through 999 PHNDPLENGTH 5 Specifies the internal extension number length If your extension is 12345 and your dial plan length is 5 The maximum extension length is 13 This value must match the extension length set on your call server Valid values are 3 through 13 PHNEMERGNUM Null Specifies an emergency phone number to be dialed if the associated button is selected Valid values can contain up ...

Page 114: ...3 Specifies the number of session appearances the phone must support while operating in a non Avaya environment Valid values are 1 through 10 PHNOL 9 Specifies the outside line access code This is the number you press to make an outside call Valid values are 0 to 2 dialable characters 0 9 PHONE_LOCK_IDLETIME 0 Specifies the interval of idle time in minutes after which the phone will automatically ...

Page 115: ... Ethernet interface Value Operation 0 disabled 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex 6 1Gbps full duplex if supported by hardware otherwise auto negotiated PHY2TAGS 0 Determines whether or not VLAN tags are stripped on Ethernet frames going out of the Computer PC port Value Operation 0 Strip tags VLAN tags are stripped from Ethernet ...

Page 116: ...le download is preferred over SCEP if PKCS12URL is defined PKCS12_PASSWD_RETRY 3 Specifies the number of retries for entering PKCS12 file password If user failed to enter the correct PKCS12 file password after PKCS12_PASSWD_RETRY retries then the phone will continue the startup sequence without installation of PKCS12 file Valid values are from 0 to 100 Value operation 0 No retry PLAY_TONE_UNTIL_RT...

Page 117: ...e is intended primarily for configurations with versions of phone or if server software that do not support setting this value from the server For enhanced security use ADMIN_PASSWORD instead of PROCPSWD PROCSTAT 0 Specifies an access code to access the admin menu procedures Value Operation 0 Local procedures can be used default 1 Local procedures cannot be used PROVIDE_LOGOUT Specifies if user ca...

Page 118: ... number of seconds that the phone waits for the first time before trying to contact the PPM server again after a failed attempt Each subsequent retry is delayed by double the previous delay Valid values are 2 through 60 RDS_MAX_RETRY_TIME 600 Specifies the maximum delay interval in seconds after which the phone abandons its attempt to contact the PPM server Valid values are 2 through 3600 RECORDIN...

Page 119: ... level 8 The tone volume is 10dB below the transmit audio level 9 The tone volume is 5dB below the transmit audio level 10 The tone volume is equal to the transmit audio level REDIRECT_TONE 1 Specifies the tone to play when a call goes to coverage Valid values are from 1 to 4 REGISTERWAIT 900 Specifies the number of seconds between re registrations with the current server Valid values are from 30 ...

Page 120: ...L Display names can contain spaces but if any do the entire list must be quoted Ring tone files must be single channel WAV files coded in ITU T G 711 u law or A law PCM with 8 bit samples at 8kHz RINGTONESTYLE 0 Specifies the style of ring tones that are offered to the user for personalized ringing when Classic is selected as opposed to Rich Value Operation 0 North American ring tones are offered ...

Page 121: ...ts available for RTP or RTCP and SRTP or SRTCP connections This value is added to RTP_PORT_LOW to determine the upper limit of the UDP port range The values can range from 32 through 64511 S SCEPPASSWORD SERIALNO Specifies the password to be included in the challengePassword attribute of an SCEP certificate request Values can contain 0 to 32 ASCII characters 50 ASCII characters If the value contai...

Page 122: ...er Valid values are 1 2 or 3 The default value is 3 Note This parameter is set to 2 in IP Office environment SIP_CONTROLLER_LIST Null Specifies a list of SIP controller designators separated by commas without any spaces Controller designator has the following format host port transport xxx where host is an proxy address in dotted decimal or DNS name format In third party call control setup only DN...

Page 123: ...naling messages Valid values are 1024 through 65535 The default value is 5060 SIPSIGNAL 2 Specifies the type of transport used for SIP signaling Value Operation 0 UDP 1 TCP 2 TLS SLMCAP 0 Specifies if the SLA Monitor agent is enabled for packet capture Value Operation 0 Disabled default 1 Enabled and payloads are removed from RTP packets 2 Enabled and payloads are included in RTP packets 3 Control...

Page 124: ...r agentcom slamon conf file SLMSRVR Specifies the IP address and the port number of the SLA Mon server in the aaa bbb ccc ddd n format Set the IP address of the SLA Mon server in the aaa bbb ccc ddd format to restrict the registration of agents only to that server Specifying a port number is optional If you do not specify a port number the system takes 50011 as the default port If the value of the...

Page 125: ...characters The default value is null SNMPSTRING Null Specifies a security string that must be included in SNMP query messages for the query to be processed Valid values contain 0 through 32 ASCII alphanumeric characters The default value is null Null disables SNMP SNTPSRVR Null Specifies a list of addresses of SNTP servers Addresses can be in dotted decimal or DNS name format separated by commas w...

Page 126: ...ed list of event packages to subscribe to after registration Possible values are reg dialog mwi ccs message summary which is identical to mwi avaya ccs profile which is identical to ccs The values are case insensitive For IPO the recommended value shall be reg message summary avaya ccs profile SUBSCRIBE_SECURITY Specifies the use of SIP or SIPS for subscriptions Value Operation 0 The phone uses SI...

Page 127: ...onfigured NTP servers Valid values are from 60 min to 2880 min SYSTEM_LANGUAGE Contains the name of the default system language file used in the phone The filename should be one of the files listed in the LANGUAGES parameter If no filename is specified or if the filename does not match one of the LANGUAGES values the phone uses the built in English text strings Valid values range from 0 through 32...

Page 128: ...alid values contain 0 to 255 ASCII characters including commas This parameter can also be changed through LLDP TLSSRVRID 1 Specifies how a phone evaluates a certificate trust Value Operation 0 Identity matching is not performed 1 The certificate is trusted only if the identity used to connect to the server matches the certificate identity as per Section 3 1 of RFC 2818 For SIP TLS connections an a...

Page 129: ...ifies how Hold will be signaled in SDP Value Operation 1 a directional attributes will be used 0 c 0 0 0 0 will be used V VLANSEPMODE 1 specifies whether full VLAN separation will be enabled by the built in Ethernet switch while the telephone is tagging frames with a non zero VLAN ID PHY2PRIO is not supported when VLANSEPMODE is 1 Value operation 0 Disabled 1 Enabled Note This parameter is configu...

Page 130: ...FOR_REGISTRATION_TIM ER 32 Specifies the number of seconds that the phone waits for a response to a REGISTER request If no response message is received within this time registration will be retried based on the value of RECOVERYREGISTERWAIT Valid values are 4 through 3600 WAIT_FOR_UNREGISTRATION_ TIMER 32 Specifies the number of seconds the phone waits before assuming that an un registration reque...

Page 131: ...interface control 62 Advanced SIP Telephony failover and survivability 75 audio codes connection reuse 79 record route 79 survivability 78 automatic failback DHCP request 37 B back panel 13 C certificate management security configurations 53 checklist installing 16 post installation 25 Communication Manager administration of SIP phones 47 computer VLAN full VLAN separation mode 37 no VLAN separati...

Page 132: ...ons 55 Option 43 codes DHCP 30 Option configuration DHCP 28 overview failover and survivability 72 J129 IP phone 10 LLDP 40 security configurations 51 P phone failback parameters failover parameters 77 wall mounting 23 phone administration admin menu parameters 58 physical layout front face 12 ports received packets 44 TCP 44 transmitted packets 45 UDP 44 PPM user profile backup 70 user profile pa...

Page 133: ... SIP environments failover and survivability 72 survivability J129 74 T TCP ports 44 TLV impact LLDP 42 traffic LAN port 34 PC port 34 transmitted LLDPDU LLDP 41 transmitted packets ports 45 protocols 45 trusted certificates security configurations 55 U UDP ports 44 user profile backup PPM 70 user profile parameters PPM 70 V videos 85 View field description 66 VLAN IEEE 802 1Q 34 internal switch 3...

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Avaya J129, Installing And Administering

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