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Applications Installation & Administration Manual

Page 39

IP Office 3.2

15-601133 Issue 1 (7 June 2006)

Phone Manager

Installation

Overview

This part of the guide covers the installation, configuration and administration support for IP Office Phone
Manager.

Phone Manager software is a single application that can be run in three modes:



Phone Manager Lite
No license required.



Phone Manager Pro
A 'Phone Manager Pro' license key is required for each Phone Manager Pro user. If insufficient
licenses are available Phone Manager operates in Lite mode.



Agent Mode
This mode is a selectable option available to users configured for Phone Manager Pro. In this
mode the Phone Manager user has access to several agent related functions as toolbar icons.



Login Mode (Hot Desking)
This mode is a selectable option available to users configured for Phone Manager Pro. Starting
or stopping Phone Manager can be used to log the user on or off an extension. The extension is
specified when starting Phone Manager. When logged on, the Phone Manager user's own
extension number overrides the physical extension number.



Phone Manager Pro PC Softphone
Each iPhone Manager Pro (VoIP) mode user requires a 'Phone Manager Pro' and a 'Phone
Manager Pro IP Audio Enabled' license key. If insufficient licenses are available Phone Manager
operates in Lite mode.

The modes available are controlled by the Phone Manager licenses entered into the IP Office
configuration. The mode for each user is set through the IP Office Manager program. For more
information, see Selecting the Manager Type.

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Summary of Contents for IP Office 3.2

Page 1: ...IP Office 3 2 Applications Installation Administration Manual 15 601133 Issue 1 7 June 2006 ...

Page 2: ...ne Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose ...

Page 3: ...on 46 Overview 46 Selecting the Phone Manager Type 47 IP Office Manager Configuration 48 Play Sounds Option 51 Configure Instant Messaging 52 VoIP Mode Operation 54 Command Line Options 58 Popping External Applications 60 Administration 64 General Notes 64 Phone Manager Ports and Firewalls 64 User Settings and Profiles 65 Directory Entries 65 Citrix Thin Client Phone Manager 66 Loading a Skin 66 S...

Page 4: ...istration ii Appendix 77 BLF Operation 77 Conference Resources 78 Entering License Keys 79 Customizing the Look 80 Creating Custom Skins 80 Phone Manager Skin Objects and Controls 81 SoftConsole Skin Objects and Controls 83 Index 85 ...

Page 5: ...anager Phone Manager Voicemail Pro and SoftConsole administrator The guide covers the installation configuration and administration requirements for the following applications Conferencing Center This covers both the Web Scheduler and Web Client SoftConsole Phone Manager The Appendix contains information that is applicable to more than one of the IP Office applications covered in this guide Furthe...

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Page 7: ...can transfer participants to a conference and create an immediate conference Phone Manager can be configured to connect directly to the Conferencing Center Scheduler and Web Client GUI You have the option to install both the scheduler and web client host applications on the same server or on to separate servers for security and access purposes The distinctions between the two applications are Sche...

Page 8: ...Office 3 2 Setup Options Depending on your company s network configuration Conferencing Center can be setup in several ways Below are three available options Conferencing Center Setup Option 1 recommended option This makes the Web Client Host accessible to external users while keeping the booking site and its database more secure ...

Page 9: ...eck that port 8089 is not being used by something else on the Conferencing server because it is needed for the Conferencing Center Web Client to talk to the IP Office control unit If there is a conflict use another port by doing the following 1 Open Inetpub 2 Double click wwwroot 3 Double click AVECS 4 Open the Web config file with your preferred editing tool 5 Change the port number highlighted c...

Page 10: ...ng Center Scheduler to the IP Office control unit Port 50801 has to be kept open for the Conferencing Center Server to talk to the IP Office control unit Check that port 8089 is not being used by something else on the Conferencing server because it is needed for the Conferencing Center Web Client to talk to the IP Office control unit If there is a conflict use another port by doing the following 1...

Page 11: ...IS must be installed before NET For more information see IIS Configuration Optional Microsoft Office Required if Microsoft files are to be converted to MHT files Minimum Server specification RAM HD Pentium Celeron AMD XP Pro 2000 Pro 2000 Server 2003 Server 512MB 80MB 2 8GHz Not tested Athlon XP 3000 Athlon64 Note Windows XP Professional or 2000 Professional can be used but would typically support...

Page 12: ...Add Remove Programs 4 Click Add Remove Windows Components 5 Select IIS 6 Click Next 7 Click Finish to the Windows Component Wizard prompt IIS needs to be configured to a local system setting for all installation options To configure IIS 1 Click the Start Control Panel Administrative Tools 2 Double click Internet Information Services IIS Manager 3 Select PCName local computer 4 Double click Applica...

Page 13: ... of 192 168 42 201 to 192 168 42 254 for devices that require fixed IP addresses General Configuration Before installing Conferencing Center check the following requirements Voicemail Pro Conferencing Center can be installed on to a separate server PC from Voicemail Pro Even though Voicemail Pro configuration is necessary to make full use of Conferencing Center features Conferencing Center communi...

Page 14: ...external users while keeping the booking site and its database secure Follow the instructions to Full Installation Installs both the Web Scheduler and Web Client applications For more information see Perform a Full Installation Web Scheduler only Installation Installs only the Web Scheduler application For more information see Web Scheduler only Installation Web Client Host Installation Install on...

Page 15: ...n Conferencing Center optionally uses the Microsoft R NET 1 1 Framework Would you like to install it now Click Yes The license Agreement window opens select I agree Click Install Microsoft NET Framework 1 1 is installed When the message Installation of Microsoft NET framework 1 1 is complete opens click OK 5 The Welcome to the InstallShield Wizard for Conferencing Center window opens 6 Click Next ...

Page 16: ... Framework Would you like to install it now Click Yes The license Agreement window opens select I agree Click Install Microsoft NET Framework 1 1 is installed When the message Installation of Microsoft NET framework 1 1 is complete opens click OK 5 The Welcome to the InstallShield Wizard for Conferencing Center window opens 6 Click Next The Setup Type window opens 7 Select Web Booking 8 Click Next...

Page 17: ...is not installed the following message is shown Conferencing Center optionally uses the Microsoft R NET 1 1 Framework Would you like to install it now Click Yes The license Agreement window opens select I agree Click Install Microsoft NET Framework 1 1 is installed When the message Installation of Microsoft NET framework 1 1 is complete opens click OK 5 The Welcome to the InstallShield Wizard for ...

Page 18: ...NET 1 1 Framework Would you like to install it now Click Yes The license Agreement window opens select I agree Click Install Microsoft NET Framework 1 1 is installed When the message Installation of Microsoft NET framework 1 1 is complete opens click OK 9 The Welcome to the InstallShield Wizard for Conferencing Center window opens 10 Click next The Setup Type window opens 11 Select Full Install 12...

Page 19: ...tion of Microsoft NET framework 1 1 is complete opens click OK 9 The Welcome to the InstallShield Wizard for Conferencing Center window opens 10 Click Next the Setup Type window opens 11 Select Web Booking 12 Click Next The Choose Destination Location window opens Leave the directory setting at default unless absolutely necessary 13 Click Next The Start Copying Files window opens Settings can be c...

Page 20: ... Manager Configuration Internet Options The internet security settings must be changed if a Conferencing Center user needs to convert Microsoft files to MHT files MHT files are the only file type that can be uploaded into a web conference presentation For more information see Internet Security Changes Voicemail Pro Upon proper installation and configuration of Conferencing Center it is already con...

Page 21: ... ID field enter a line group number you want to assign for Conferencing Center In the Destination field input the Conferencing Center module name that was created in Voicemail Pro preceded by VM 4 Define which line s you want assigned for conferencing under Line In the Incoming Group ID field enter the line group number that was set up in the incoming call route 5 Save and merge configuration Cont...

Page 22: ...he System above if necessary 2 In the Navigation pane click User 3 Click the required user name extension 4 Click the Phone Manager Options tab 5 Tick Book with Conferencing Center in Phone Manager 6 Click OK 7 Repeat for each user who requires access to Conferencing Center using Phone Manager 8 Click Save 9 Select Merge 10 Click OK When all the systems are configured properly the following icons ...

Page 23: ...ed If the settings are not changed they are not able to convert Microsoft files to MHT files To amend the internet settings 1 Click Start Settings Control Panel 2 Click Internet Options 3 Click Security 4 Click Local Intranet 5 Click Custom Level 6 Scroll down to Initialize and script ActiveX controls not marked as safe 7 Select Enable 8 Click OK to save your changes 9 Click OK to close the Intern...

Page 24: ...tion 8 Click Connection and link the Start Point action Next to Conferencing Center 9 Click Save Make Live 10 When asked Any changes will be made permanent Do you want to continue click Yes 11 Open IP Office Manager 12 Click and open the IP Office system configuration associated with Conferencing Center 13 In the Navigation pane click Shortcode 14 Click Create a New Record in the Group Pane 15 Com...

Page 25: ... the example the conference participant is played a message stating that the conference has not started For more information see Conference Not Started Conference Finished The failure route defines what happens when a participant dials into a conference that has ended In the example the conference participant is played a message stating that the conference has finished For more information see Con...

Page 26: ...e results are collected and then verified If either entry is invalid the caller is notified but not told which entry is incorrect If this option is not selected then the entries are validated as they are entered Select the number of times a conference ID can be entered before the failure route is activated Up to 10 re tries can be set Click OK 4 Click Basic Actions 5 Click Generic 6 Click in the D...

Page 27: ...e Transfer action and select Properties 15 Click the General tab Change the Token Name to Transfer Reception 16 Click the Specific tab Enter the extension number of your reception in the Destination field Click OK 17 Click Connection and link the Play ConfInfo wav Next action to Transfer Reception 18 Click Save Make Live 19 When asked Any changes will be made permanent Do you want to continue clic...

Page 28: ...ions 3 Click Generic 4 Click in the Details pane to place the action 5 Right click the Generic action and select Properties 6 Click the General tab Change the Token Name to Play NotStarted wav 7 Click the Entry Prompts tab Click the green cross In the field please select a file or enter a new file name click Select the name of the wav file you created in step 1 Click Open Click Close Click OK 8 Cl...

Page 29: ...k Generic 4 Click in the Details pane to place the action 5 Right click the Generic action and select Properties 6 Click the General tab Change the Token Name to Play Finished wav 7 Click the Entry Prompts tab Click green cross In the field please select a files or enter a new file name click Select the wav file you created in step 1 Click Open Click Close Click OK 8 Click Connection and link Conf...

Page 30: ... Generic 4 Click in the Details pane to place the action 5 Right click the Generic action and select properties 6 Click the General tab Change the Token Name to Play Full wav 7 Click the Entry Prompts tab Click the green cross In the field please select a file or enter a new file name click Select the name of the wav file you created in step 1 Click Open Click Close Click OK 8 Click Connection and...

Page 31: ...on Manual Page 27 IP Office 3 2 15 601133 Issue 1 7 June 2006 15 Click Connection and link Play Full wav Next action to Transfer Reception 16 Click Save Make Live on the toolbar 17 When asked Any changes will be made permanent Do you want to continue click Yes ...

Page 32: ...o place the action 4 Right click the Generic action and select Properties 5 Click the General tab Change the Token Name to Play Failure wav 6 Click the Entry Prompts tab Click the green cross In the field please select a file or enter a new file name click Open the required language folder en is English Select the file CONF_23 wav The wav file will play Conference not accessible Click Open Click C...

Page 33: ...2006 13 Click the Specific tab Enter the extension number of your reception in the Destination field Click OK 14 Click Connection and link Play Failure wav Next action to Transfer to Receptionist 15 Click Save Make Live on the toolbar 16 When asked Any changes will be made permanent Do you want to continue click Yes ...

Page 34: ...re information see Conference Resources in the appendix To configure Conferencing Center settings 1 Open an IE window 2 Enter http webserver_name avecs into the address field The Conferencing Center Login window opens 3 Enter the User Id and Password for the Conferencing Center administrator The User Id and Password were created during the installation 4 Click Logon Conferencing Center Scheduler o...

Page 35: ...and move the bar accordingly but remember that these resources may be used by other systems Increasing resources for conferencing may greatly effect other systems such as the Voicemail system Note Reducing resources may invalidate existing data For example if there are booked conferences that are relying on the pre existing resources configuration changes may make those conferences obsolete Percen...

Page 36: ...ority Network Service AVECS blank page When the AVECS web page is loaded it is blank When the AVECSWEB web page is loaded a single line of text is displayed Maximum logon attempts exceeded The error message Maximum logon attempts exceeded is shown Security setting error During the installation of Conference Center on a Windows 2003 2004 server the error message 1609 might show ECS service does not...

Page 37: ...user account does not appear in the Assigned To list click Add to add the new user account Select the Local Policy Setting check box next to the user account name and click OK Restart the server if necessary 3 Grant the new user account write access to the WINNT Microsoft NET Framework V1 0 XXXX Temporary ASP NET Files directory This will allow the Aspnet_wp exe process to write temporary files an...

Page 38: ...ude a z A Z 0 9 and hyphens Maximum Logon Attempts Exceeded Problem When the AVECS page is loaded a grey error message is loaded clicking Refresh loads the page successfully However after logging in a message stating that the maximum logon attempts have been exceeded is displayed Possible Solution Check that the user ASPNET exists on the local PC If the user does not exist create the user by going...

Page 39: ...Server again so that NET is installed from the Conferencing Center CD 3 When prompted to install the Conference Server press Cancel 4 Re boot the server and check that the ASPNET user is present Security Setting Error Problem During the installation of Conference Center on a Windows 2003 2004 server the error message 1609 might show Error 1609 An error occurred while applying security settings ASP...

Page 40: ...ation is required If you put the IP address or name of a third party server directly into the configuration screen the email notification will fail Possible Solution Enabling Anonymous Access in the third party SMTP server is required for the conference mail notification feature in Avaya Conference Center solution An alternative resolution for this issue is to install a local SMTP server gateway o...

Page 41: ...al Server 3 If the domain name is not in the format X X Right click select New Domain Select Alias and enter a name in the format X X e g PCSServer Avaya com 4 Double click the Domain Name and ensure Drop Directory is set to Inetpub Mailroot Drop If the Virtual Server could not be viewed from the tree update the server with all the latest Microsoft updates for the particular operating system being...

Page 42: ......

Page 43: ...er has access to several agent related functions as toolbar icons Login Mode Hot Desking This mode is a selectable option available to users configured for Phone Manager Pro Starting or stopping Phone Manager can be used to log the user on or off an extension The extension is specified when starting Phone Manager When logged on the Phone Manager user s own extension number overrides the physical e...

Page 44: ... Softphone also requires the user s PC to have a speaker and microphone installed The user must be associated with an IP extension on the IP Office A sound card is needed if audio features are required If installing Phone Manager Pro PC Softphone it is recommended that QoS is setup For more information see VoIP Quality of Service QoS Minimum PC specification for Phone Manager Pro and Lite RAM HD P...

Page 45: ... ___ Feature Key Dongle Required if any users are to use Phone Manager Pro or iPhone Manager Pro VoIP modes Already installed Being installed at same time Dongle Type Serial Parallel USB Dongle Serial Number ___________________________ Feature Key Server PC Required for parallel or USB port feature key dongle IP Address ___ ___ ___ ___ Sub Net Mask ___ ___ ___ ___ License Keys It is recommended th...

Page 46: ...te Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lite Pro VoIP Yes No Lit...

Page 47: ...fice system Key Dongle details and a listing of the Phone Manager mode being used by extension number For more information see Planning Forms 2 Remove previous versions of the software It is recommended that any previous installation of applications from the IP Office User suite are removed before installation For more information see Removing Old Phone Manager Software 3 Install the Phone Manager...

Page 48: ...allShield Wizard for IP Office User Suite window opens 4 Click Next The Customer Information window opens 5 Type the User and Customer name Select if the application is for anyone who uses the computer or only the named user 6 Click Next The Choose Destination Location window opens Leave the directory setting at default unless absolutely necessary 7 Click Next The Setup Type Window opens Accept th...

Page 49: ... 6 When the option screen opens select Remove You are asked Do you want to completely remove the selected application and all of its features 7 Click Yes 8 Once the suite has been removed click Finish and close Add Remove Programs The Phone Manager software can now be installed For more information see Installing Phone Manager Software Upgrade Procedure If the application software is 3 2 or higher...

Page 50: ... to announce calls ringing and waiting For more information see Play Sounds Option Instant Messaging When Instant messaging has been activated you can configure your operating system to give an audible alert when an instant message is received For more information see Configure Instant Messaging VoIP Mode Operation If you are using Phone Manager Pro VoIP additional settings in Manager on within Ph...

Page 51: ...iguration 3 Click and click the user s extension number in the Navigation pane The options are shown in the Group Pane area 4 Select the Phone Manager Options tab In Phone Manager Type select the mode required Lite No license required Pro A Phone Manager Pro license key is required for each Phone Manager Pro user Phone Manager PC Softphone Both a Phone Manager Pro and a Phone Manager Pro IP Audio ...

Page 52: ...witch between calls This option is ignored for users logged on to phones with multiple call appearances To turn on Call Waiting 1 Click and click the user s extension number in the Navigation pane The options are displayed in the Group Pane area 2 Select the Telephony tab 3 Check Call Waiting On 4 Click OK 5 Repeat for any other users 6 Click and send the configuration back to the IP Office When a...

Page 53: ...count number if dialing an external number If PIN restrictions are used the Account Code options are unavailable PIN restrictions can be associated with types of numbers being dialed for example International numbers To set PIN Restrictions 1 In the Navigation pane click ShortCode Any existing short codes are listed 2 Click Create a New Record in the Group Pane Select ShortCode This Short code exa...

Page 54: ... account code is automatically assigned to any incoming or outgoing calls with the same Caller ID 5 Click OK 6 In Phone Manager the Account Codes can be shown in a drop down list where the user can select a valid account code The drop down list is active if the Show Account Code option in the IP Office configuration is selected To make the drop down list available to all users click System Telepho...

Page 55: ...am Files Avaya IP Office Phone Manager NewCall wav Ringing Separate files NewCall_Eng wav and NewCall_enu wav can be used to replace the file with ether UK or US ring tone respectively NewCallWaiting wav Ringing NewMessage wav You have a new message supplied in appropriate language variants Ding wav Ding Note The wav files can be replaced with custom recordings as long as they are in 16 bit mono w...

Page 56: ...address in IP Office Manager 3 User PC requires Windows Messenger This must be running and logged in at the same time as Phone Manager Phone Manager Once these requirements are meet Phone Manager must be configured To activate IMS in Phone Manager 1 Open Phone Manager 2 Click Instant Messaging Alternatively click View Preferences Instant Messaging The Instant Messaging window opens 3 To turn insta...

Page 57: ...eed Dial Call History Pane The Phone Manager does not give any audible alert when an instant message is received However alerts can be configured through the Windows Control Panel To configure an audible alert 1 Click Start Settings Control Panel 2 Select Sounds and Multimedia or Sounds and Audio 3 Select the Sounds tab 4 Scroll down the list of Program Events until the events for Windows Messenge...

Page 58: ...e PC to the iClaritySrv exe task should be increased 1 Open the Windows Task Manager and select the Processes tab 2 Locate the iClaritySrc exe process 3 Right click on it and select Set Priority 4 Increase the priority as required Phone Manager checks for the presence of a sound card and if none is installed the speaker and the microphone icons are disabled To use VoIP the microphone must be selec...

Page 59: ...r 2 Changes to the user The user must be associated with an IP extension with Allow Direct Media Path selected Click the Phone Manager Options tab Select Phone Manager PC Softphone Check the option PC Softphone mode Click the Telephony tab Check Offhook Station The PC must be enabled for audio playback and recording via an installed soundcard or USB microphone headset Phone Manager checks for this...

Page 60: ... low bandwidth connection it is recommended you use the default value of 1 8 Optional If you have multiple IP connections select Confirm VoIP IP Address Prompts you to select the IP address for VoIP communication 9 Optional Select Enable FastStart to provide the caller with a ring tone If it is not checked the caller does not hear ring tone but the call is connected faster 10 Click OK to save the ...

Page 61: ...must support 802 1p and the Windows QoS Scheduler must be installed The DSCP value might need to be changed To change the DSCP value 1 Select Start Run and enter gpedit msc 2 Open Local Computer Policy Computer Configuration Administrative Templates Network QoS Packet Scheduler 3 For the Guaranteed Service Type enter the required DSCP value Windows 2000 The network card interface being used must s...

Page 62: ... Avaya IP Office Phone Manager PhoneManager exe disable ConferenceButton disable TransferButton 4 Click OK 5 Test the shortcut Logging in as a Specific User In situations where users share a PC without logging on or off to Windows it may be more convenient to have several shortcuts to Phone Manager Each shortcut can be configured for a different user This can be done by adding the user name and pa...

Page 63: ...hone Manager is started This can be suppressed using the nosoundcheck command line option To suppress error message 1 Right click on the Phone Manager shortcut and select Properties 2 Select the Shortcut tab 3 The Target will be similar to C Program Files Avaya IP Office Phone Manager PhoneManager exe After the closing quotation mark add nosoundcheck For example C Program Files Avaya IP Office Pho...

Page 64: ...the call Phone Manager and SoftConsole can be used to add a tag to a call before it is made or transferred Account Code Any account code matched against the Caller ID of the call in the IP Office configuration directory Display Text Similar to the text string shown on display phones by IP Office when calls ring The content management packages that have been tested are ACT 6 0 and 7 0 Goldmine 6 0 ...

Page 65: ...ement package that you want to use 5 The content management package must be configured Click Configure 6 Enter the required information depending on the content management package you selected ACT Enter your database file name dbf the name of your Database and your password of the Act Database Goldmine Enter the path of the Server gmw6 exe Maximizer Enter the path of the Server Maxwin exe External...

Page 66: ...NT_USER Software Avaya IP400 PhoneManager 4 Right click in the right panel and select New DWord 5 Change the name to PopOnDDI 6 Double click PopOnDDI 7 Change Value data to 1 and click OK 8 Close the Registry Editor Selecting Fully Delimited Data By default the pop external application data is delimited with spaces The action below enables delimiting with characters Warning Editing the Windows Reg...

Page 67: ...Outlook Express is not supported Note Phone Manager uses MAPI to perform a CLI match for pop outlook If the user does not have a default profile or no profile exist then this function will not work Phone Manager only screen pops against the user s personal mailbox contacts mailbox contacts and public folder contacts Where duplicate entries exist that order is the order of preference To enable scre...

Page 68: ...ial number of the Feature Key dongle being used by the IP Office system To check the number of unused licenses 1 Select Help About Phone Manager 2 Hold down the Ctrl and Shift keys Click the software version number A list of licenses is shown Phone Manager Ports and Firewalls Phone Manager uses the following IP ports for communication with the IP Office If a firewall is placed between the user PC ...

Page 69: ...ation using the option File Load Profile When loading a profile the file name must match the user s extension number Directory Entries User directory entries entered through Phone Manager are saved to the file PhoneManagerDirectory txt This file is stored in My Document Avaya IP Office PhoneManager The file is a CSV format file in the format Name The name to display in the directory Number The tel...

Page 70: ...mputer has an audio card correctly mapped However some delay in the playing of sound might be experienced The Hide on Close option should not be used Notes 1 The default skin of Phone Manager can cause issues for some thin client installations You can run Phone Manager without a skin by creating a empty text file called skin ini In Phone Manager load the new skin ini file For more information see ...

Page 71: ...d to work in parallel with a physical telephone The telephone provides the operators speech path and SoftConsole provides call controls Note SoftConsole cannot be used in full softphone mode for example it does not support the PC also being used as a softphone The key features are Large display for incoming call information Searchable directory of all IP Office groups and users including status in...

Page 72: ...eBLF Adds one additional SoftConsole user A maximum of four SoftConsole users can be licensed Languages Brazilian Chinese Simplified Danish Dutch English Finnish French German Italian Korean Latin Spanish Norwegian Portuguese Russian Spanish and Swedish Additional Sound and media files can be associated with calls If this feature is to be used then the PC requires a sound card and speakers to be i...

Page 73: ...stallShield Wizard for IP Office User Suite window opens 3 Click Next The Customer Information window opens Enter your user and company name Select to install the application so that anyone who uses the computer can use SoftConsole or only the person entered in the user name field 4 Click Next The Choose Destination Location window opens Leave the destination folder setting at default unless absol...

Page 74: ...software suite is started 5 When the option screen opens select Remove You are asked Do you want to completely remove the selected application and all of its features 6 Click Yes 7 Once the suite has been removed click Finish and close Add Remove Programs You can now install the new version of SoftConsole For more information see Installing SoftConsole Upgrade Procedure If the application software...

Page 75: ...ned to the SoftConsole operator If no transfer time is set calls are not returned to the operator Turn Busy on Hold off When a SoftConsole operator places a call on hold incoming calls do not get the busy tone Allow the SoftConsole operator to send a short text message to a user with an Avaya display telephone To make changes in Manager 1 Open IP Office Manager 2 Click and load the IP Office syste...

Page 76: ... Transfer Return Time secs By default when the SoftConsole operator does an unsupervised transfer the call rings the transfer number until answered or the caller hangs up The call does not return to the SoftConsole operator When a transfer return time is set unanswered calls are returned to the operator and NoAns is displayed in the Call Information window Busy on Held We recommend that this is tu...

Page 77: ...lly removed if they are not required by the system C Program Files Avaya IP Office SoftConsole SoftConsole exe oncall 6 Click OK 7 Close the Explorer window 8 Click on OK in the Taskbar and Start Menu Properties window Windows XP 1 Right click on the Windows taskbar and select Properties The Taskbar and Start Menu Properties window opens 2 Select the Start Menu tab and click on the Customize butto...

Page 78: ...ll be exported Use the Show Hide buttons to select the entries to be exported User Entries Hunt Group Entries SoftConsole Local Directory entries including any entries from the IP Office switch and entries in the Microsoft Outlook Contacts folder 2 From the Directory menu select Export 3 Enter a name for the file and click OK The exported directory will be by default created in the Data directory ...

Page 79: ...s for the local directory This is the default directory when browsing for a data file or when exporting a directory to file Langs The directory contains language specific files including Help and Tutorials Profiles The directory contains the user profiles pfs that are available to the SoftConsole application Initially this directory contains only the default templates When using the Save As comman...

Page 80: ... to the Microsoft Support web site If the warning screen appears 1 Select the Allow access for checkbox and then click an amount of time in the list 2 Click Yes Yes should always be selected to allow SoftConsole to retrieve Outlook contacts Loading Custom Skins When a custom skin has been created it can be loaded into the SoftConsole application For more information see Creating Custom Skins in th...

Page 81: ...ifications to a maximum of 10 Unicasts to IP Addresses on different subnets that can be used by other devices such as SoftConsole and Phone Manager When 10 Unicast IP addresses have been established any subsequent IP connection attempts will connect however they will not be provided BLF broadcast On a system restart the first 10 applications on a different IP subnet that require BLF notifications ...

Page 82: ...of Conferences on the system Small Office Edition 6 24 8 IP403 64 64 21 IP406 64 64 21 IP412 64 128 42 Note If IP Office Conferencing Center is installed 5 resources are reserved for use by the system for example call recording The maximum number of callers in any one conference and the total number of people on conference calls is reduced by 5 The maximum number of conferences on the system for I...

Page 83: ...3 Click and open the IP Office system configuration 4 In the Navigation pane click License Any existing licenses are listed 5 Click Create a New Record in the Group Pane Select License 6 Enter the license key in the license key field If the licenses are in an electronic format copy the license and paste in the license Key field 7 Press Tab The license Type field is automatically completed 8 Click ...

Page 84: ...o teach how to use the required Skin Development application The example shown is Phone Manager with a skin called Gradic loaded To Create a Skin If you want to create a skin then skin development software is required In the example the Business Skin Form from Almediadev SkinBuilder exe was used Trial software and a number of samples are available from www almdev com The SkinBuilder exe applicatio...

Page 85: ...pop up windows menu etc HintWindow Bitmaps for tool tip SkinObjects Windows elements pertaining to the main window caption bar menu bar maximize minimize and close buttons The following SkinObjects need to be defined for the Phone Manager main window closebutton Bitmap for the close button in the main window maxbutton Bitmap for the maximize button in the main window systembutton Bitmap for the sy...

Page 86: ...Bitmap for the background of each toolbar mainmenubar Bitmap for the background of the main menu bar Checkbox Bitmaps for check boxes Stdlabel Bitmaps for labels groupbox Bitmaps for group boxes edit Bitmaps for edit controls toolmenutrackbutton Bitmaps for the volume control buttons on the toolbar vscrollbar Bitmaps for the vertical scroll bar used in various places updown Bitmaps for the up down...

Page 87: ...formation and comments Pictures Bitmap files used by the skin definition FormInfo Bitmaps for the main window PopupWindow Bitmaps for any pop up windows menu etc HintWindow Bitmaps for tool tip SkinObjects Windows elements pertaining to the main window caption bar menu bar maximize minimize and close buttons The following SkinObjects need to be defined for SoftConsole caption Bitmap for the form s...

Page 88: ...in form statusbar Background bitmap for the status bar controls statuspanel Background bitmap for panels within a status bar control stdlabel Attributes of label controls listview Bitmap for list view controls hscrollbar Bitmaps for horizontal scroll bar controls vscrollbar Bitmaps for vertical scroll bar controls bothhscrollbar Bitmaps for displaying vertical and horizontal scroll bar controls si...

Page 89: ...ng 79 Licenses 40 64 68 Live Communication Server 52 M Microsoft LCS 52 Mixer Not Detected 59 N Nosoundcheck 59 O Offhook Station 48 Outlook 63 Outlook Warning 76 P Phone Manager SoftPhone 55 PIN Restrictions 48 Planning Forms 41 Play Sound 51 Popping External Applications 60 61 Profiles 65 Q QoS 57 R Remove Phone Manager 45 SoftConsole 70 Resources Conference 78 S Screen Pop on DDI 62 Screen Popp...

Page 90: ...operty related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in...

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