Applications Installation & Administration
Page 28
Applications Installation & Administration Manual
15-601133 Issue 1 (7 June 2006)
IP Office 3.2
Conference Failure
This failure route defines what happens when there is a general failure in connecting to the conferencing
system. In the example the conference participant is played a "conference failure" message and then
transferred to the receptionist.
To create a failure route:
1. Click
Basic Actions
2. Click
Generic.
3. Click in the Details pane to place the action.
4. Right-click the
Generic action and select Properties.
5. Click the General tab.
Change the Token Name to Play Failure.wav.
6. Click the Entry Prompts tab.
Click the (green cross).
In the field 'please select a file or enter a new file name' click
.
Open the required language folder, en is English.
Select the file CONF_23.wav. The wav file will play,
“
Conference not accessible
”
.
Click Open.
Click Close.
Click OK.
7. Click
Connection and link Failure action to
Play Failure.wav.
8. Click
Telephony Actions
9. Click
Transfer.
10. Click in the Details pane to place the action.
11. Right-click
Transfer and select Properties.
12. Click the General tab.
Change the Token Name to Transfer to Receptionist.
