Phone Manager
Applications Installation & Administration Manual
Page 61
IP Office 3.2
15-601133 Issue 1 (7 June 2006)
Phone Manager Configuration
Phone Manager needs to be configured so that contact details can be shown. The screen pop options
are only available when the content management packages are installed and detected by Phone
Manager.
To configure Phone Manager:
1. Click
> Screen Pop.
Alternatively, click View > Preferences > Screen Pop. The Screen Pop window opens.
2. Select the Phone Number option.
Internal - Check this box to pop the Phone Manager for internal numbers.
External - Check this box to pop the Phone Manager for external numbers.
3. Select the Phone Mode option:
Ringing - Check this box to pop Phone Manager when the telephone rings.
Answering - Check this box to pop Phone Manager when you answer the telephone.
4. In the Program to Pop field, enter the content management package that you want to use.
5. The content management package must be configured. Click Configure.
6. Enter the required information depending on the content management package you selected.
ACT! - Enter your database file name (.dbf), the name of your Database and your
password of the Act! Database.
Goldmine - Enter the path of the Server (gmw6.exe)
Maximizer - Enter the path of the Server (Maxwin.exe)
External - This is a Third party External Program specifier that is executed when normal
popping would occur. Several call parameters are passed to the external program when
called. For more information, see the Applications Installation and Administration guide.
7. (Optional) Select the Outlook option.
If there are no matches for the incoming call in the selected content management package,
Outlook is checked for a matching entry in the default Contacts folder. If the incoming number
matches a number in one of your contacts that contact will pop up. MAPI must be installed on
your PC for this facility to be available. For more information, see your system administrator.
8. Click OK.