Applications Installation & Administration
Page 22
Applications Installation & Administration Manual
15-601133 Issue 1 (7 June 2006)
IP Office 3.2
Invalid ID or PIN
The failure route defines what happens when a participant enters an invalid conference ID or PIN. In the
example the conference participant is transferred to the
receptionist.
To create a invalid ID or PIN route:
1. In Voicemail Pro, click the
Conference module.
2. Right-click the
Conferencing Center action in the Details pane and select Properties.
3. Click the Specific tab.
Click Gather conference and pin information before validation.
This option is designed as an added security measure for joining a conference. If
selected, the caller will be asked for the conference ID and PIN. The results are collected
and then verified. If either entry is invalid, the caller is notified but not told which entry is
incorrect. If this option is not selected, then the entries are validated as they are entered.
Select the number of times a conference ID can be entered before the failure route is
activated. Up to 10 re-tries can be set.
Click OK.
4. Click
Basic Actions.
5. Click
Generic.
6. Click in the Details pane to place the action.
7. Right-click the
Generic action and select Properties.
8. Click the General tab.
Change the Token Name to Play ConfInfo.wav.
9. Click the Entry Prompts tab.
Click (green cross).
In the field 'please select a file or enter a new file name' click
.
Open the required language folder, en is English.
Select CONF_05.wav. The file will play
“
Your conference ID or PIN is not valid".
Click Open.
Click Close.
Click OK.
10. Click
Connection and link Invalid Conference or Password action to
Play
ConfInfo.wav.
11. Click
Telephony Actions.
