Applications Installation & Administration
Page 64
Applications Installation & Administration Manual
15-601133 Issue 1 (7 June 2006)
IP Office 3.2
Administration
General Notes
Phone Manager indicates it is connected to the switch by showing the user name inside a pair of
square brackets '[ ]'. If the title bar displays 'Phone Manager' it is not connected to the switch.
Only one instance of Phone Manager can be run at a time. When starting Phone Manager, if an
existing instance of Phone Manager is detected, the additional Phone Manager will exit silently.
Phone Manager checks with the switch once every minute for the availability of the Voicemail
Server. The record and message panes are enabled or disabled accordingly. If the messages
pane is unavailable, check the status of the Voicemail Server.
Do not connect 2 or more Phone Managers to the switch using the same user name, especially
when Phone Manager is operating in VoIP mode. This will lead to unpredictable or incorrect
operation of Phone Manager.
The number of licenses available and the number still free can be checked through any running
copy of Phone Manager. The licences are unique to the serial number of the Feature Key dongle
being used by the IP Office system.
To check the number of unused licenses:
1. Select Help > About Phone Manager.
2. Hold down the Ctrl and Shift keys. Click the software version number.
A list of licenses is shown.
Phone Manager Ports and Firewalls
Phone Manager uses the following IP ports for communication with the IP Office. If a firewall is placed
between the user PC and the IP Office, traffic on these ports should be allowed.
Port 69 on the IP Office and the Phone Manager PC- TFTP
This is used by the Phone Manager to obtain data from the IP Office such as user name lists and
the switch directory. TFTP is also used during the application log on.
Port 50796 on the IP Office - IPO PC Partner
This port is used by Phone Manager and Soft Console applications to establish communication
with the IP Office for call signalling, configuration changes, etc.
Port 50799 on the Phone Manager PC - IPO BLF Updates
Used by Phone Manager to receive status updates for internal speed dial icons. These are sent
from the IP Office using the 255.255.255.255 broadcast address.
VoIP
Phone Manager Pro PC Softphone uses ports 1719 and 1720 for H323 Gatekeeper discover and
then a range of ports for VoIP. Therefore we can only recommend Phone Manager Pro PC
Softphone operation across a firewall when using VPN to tunnel the connection.
