16
17
Common reasons for Chargebacks:
• Processing errors
• Unauthorised use of a card
• No signature on the receipt
• Unauthorised Transactions
• Invalid card account number
• Transaction exceeds floor limit
• Card details not imprinted on the sales voucher
• Incorrect Transaction amount
• Expired card
• Transactions performed on a lost or stolen card
• Illegible details on the sales voucher
• Failing to respond to a retrieval request
• Merchandise not received by purchaser or wrong goods sent.
NOTE:
The examples given above are not an exhaustive list of the circumstances in which a transaction
may be charged back to you. Please refer to the General Conditions of your Merchant Agreement for
further information on Chargebacks.
If you need assistance understanding a particular Return and Correction or Chargeback,
please contact ANZ Merchant Services on 1800 039 025 (24 hours a day, 7 days a week).
