ANZ pos turbo plus Operating Manual Download

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CPC Chip Purchase Transaction – Signature Required

MERCHANT COPY

XYZ MERCHANT

890 PARK ST

MELBOURNE 3000

TERMINAL ID

00013009803

VISA CR

0010

PUR

AUD $20.00

TRANSACTION CURRENCY

USD

EXCH. RATE

0.7792

TOTAL USD 15.59

---------------------------------------------

SIGNATURE

VISA CREDIT

AID A0000000031010

APSN 01

C08006 ATC 0002

APPROVED

AUTH: 408196

STAN: 005199

28/02/12 15:27

I HAVE BEEN OFFERED A

CHOICE OF CURRENCIES FOR

PAYMENT, INCLUDING THE

MERCHANT'S LOCAL CURRENCY.

I ACKNOWLEDGE THE CURRENCY

CONVERSION SERVICE IS

CONDUCTED BY ANZ.

EXCH. RATE MARK UP 2.5%

COMMISSION/FEE $0.00

[ ] I AGREE TO THE

INFORMATION ABOVE

CUSTOMER COPY

XYZ MERCHANT

890 PARK ST

MELBOURNE 3000

TERMINAL ID

00013009803

VISA CR

0010

PUR

AUD $20.00

TRANSACTION CURRENCY

USD

EXCH. RATE

0.7792

TOTAL USD 15.59

VISA CREDIT

AID A0000000031010

APSN 01

C08006 ATC 0002

APPROVED

AUTH: 408196

STAN: 005199

28/02/12 15:27

MESSAGE LINE 1
MESSAGE LINE 2

I HAVE BEEN OFFERED A

CHOICE OF CURRENCIES FOR

PAYMENT, INCLUDING THE

MERCHANT'S LOCAL CURRENCY.

I ACKNOWLEDGE THE CURRENCY

CONVERSION SERVICE IS

CONDUCTED BY ANZ.

EXCH. RATE MARK UP 2.5%

COMMISSION/FEE $0.00

[ ] I AGREE TO THE

INFORMATION ABOVE

PLEASE RETAIN FOR YOUR RECORD

Summary of Contents for pos turbo plus

Page 1: ...1 Merchant Operating Guide ANZ POS Turbo Plus INTEGRATED EFTPOS SOLUTIONS...

Page 2: ...Errors and Disputes 16 8 1 Typical Causes of Return and Corrections 16 8 2 Chargebacks 16 9 ANZ POS Turbo Plus 18 9 1 Terminal Features 18 9 2 Terminal Keypad 19 9 3 Card Reader 19 9 4 How to install...

Page 3: ...rder Transaction Scheme Cards only 62 15 3 How to Process an eCommerce Order Transaction Scheme cards only 64 16 Optional Features 66 16 1Tip Terminal Tip with PIN Transactions 66 16 2 Pre Authorisati...

Page 4: ...if a transaction is believed to be fraudulent The operators of the applicable card schemes may also conduct their own investigations Your Merchant Agreement outlines the circumstances in which you wil...

Page 5: ...nt Facility Please note that floor Limits relate to all transactions Your Letter Of Offer outlines all Authorised Floor Limits that are specific to your business As some of these limits are specific t...

Page 6: ...s various situations in which you must notify us of a change to your circumstances Please visit anz com merchantconnect to complete and submit the respective form or contact ANZ Merchant Services on 1...

Page 7: ...ircumstances Cardholders can also use contactless cards by tapping the cards on the terminal s contactless reader For contactless transactions under or equal to the certain purchase value AUD 100 00 P...

Page 8: ...ed when you imprint your Merchant Summary Voucher for Manual Credit Card Transactions and as a reference for your ANZ Merchant Identification Number MID 4 Equipment Maintenance It is your responsibili...

Page 9: ...sactions please take time to read through the Fraud Minimisation Data Security and Chargeback guide at ANZ com for further fraud information to assist you in protecting your business 6 1 Card Present...

Page 10: ...you have completed the security checks and obtained authorisation for the Transaction NOTE Never place yourself at risk your safety comes first Please report all fraudulent activities to the Police im...

Page 11: ...card presented by a male or other questionable scenarios The printing on the card should look professional The card must have current validity dates a card can only be used from the first day of the...

Page 12: ...play screen key in the Card Validation Code then press ENTER NOTE American Express cards have a four digit code located on the front of the card Diners Club cards have a three digit code on the revers...

Page 13: ...curity of all cardholder and Transaction information you receive process or store Businesses store credit card details for various purposes While sometimes this is necessary to support legitimate busi...

Page 14: ...vailable to download from the PCI SSC website at https www pcisecuritystandards org merchants self_assessment_form php Compliance assessments may also be performed by completing an onsite audit with a...

Page 15: ...to a minimum only what is necessary for business or legal needs Once a transaction is processed obscure all digits except the first 6 and last 4 digits of the Credit Card Number e g 1234 56XX XXXX 78...

Page 16: ...you are fully aware of your obligations the processes involved and possible outcomes Please take your time to read through the Fraud Minimisation Data Security and Chargeback guide at anz com carefull...

Page 17: ...gible details on the sales voucher Failing to respond to a retrieval request Merchandise not received by purchaser or wrong goods sent NOTE The examples given above are not an exhaustive list of the c...

Page 18: ...and Contactless Cards Please take time to read it thoroughly and ensure that your staff read it too 9 1 Terminal Features The ANZ POS Turbo Plus terminal incorporates a large colour graphic screen 18...

Page 19: ...CLEAR Yellow Press the CLEAR key to correct any invalid data entry The CLEAR key is also used as a FEED key Func Black Use the Func key to access the terminals function menus and Manual Hand key proce...

Page 20: ...e long Beep then follow the terminal prompts to complete the transaction 9 4 How to install the ANZ POS Turbo Plus terminal For new terminal installation please contact your IT support team or Point o...

Page 21: ...t at the wall Note it is recommended that the power supply is connected to the terminal at all times D For USB cable option connect USB cable number 6 to the USB slave port on the back of the terminal...

Page 22: ...2227 then press ENTER CONFIGURE TERMINAL COMMS Press ENTER SERIAL PORT COM0 USB SLAVE Press key or key to cycle between the COM0 and USB connections NOTE COM0 to be selected for Serial cable and USB S...

Page 23: ...and manually key in the Terminal ID then press ENTER COMMS MODE 1 DIAL UP CNP Press 1 to choose Dial up CNP or 6 to choose GPRS and press ENTER NOTE If the ANZ POS Turbo Plus terminal modem is being...

Page 24: ...sure this is shown on this screen otherwise press ENTER HOST PHONE NO 1800XXXXXX Press ENTER TMS PHONE NO 1800XXXXXX Press ENTER QUICK DIAL 1 ON Press ENTER TMS NII XXX Press ENTER ANZ SHA 48XXXXXXX P...

Page 25: ...to log on to TMS FUNCTION Press Func Key and key in 2468 then press ENTER TMS LOGON ENTER OR CLEAR Press ENTER TMS ACTION CONNECTING Terminal status is displayed TMS ACTION LOGON TMS ACTION PLEASE WA...

Page 26: ...RED message Terminal Initialisation INIT REQUIRED This screen is displayed if the terminal is required to initialise FUNCTIONS Press Func Key and key in 87 then press ENTER REMOTE INIT ENTER OR CLEAR...

Page 27: ...eturns to the main screen 9 5 How to secure the Multi com Adapter The cable tie and self adhesive are provided with the ANZ POS Turbo Plus terminal Please follow the below instructions to secure your...

Page 28: ...er to terminal printer 9 7 How to load terminal printer paper Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear of the terminal Insert...

Page 29: ...Card please refer to section 3 for more information INTERFACE TYPE 1 STANDALONE Press ENTER COMMS MODE 1 DIAL UP CNP Press 1 to choose Dial up CNP and press ENTER CONNECTION 1 STANDALONE Please select...

Page 30: ...If a 0 is required for an outside line please ensure this is shown on this screen otherwise press ENTER HOST PHONE NO 1800xxxxxx Press ENTER TMS PHONE NO 1800xxxxxx Press ENTER QUICK DIAL 1 ON Press E...

Page 31: ...Point of Sale POS manual to initialise the terminal REMOTE INIT IN PROGRESS Terminal status is displayed INITIALISING PLEASE WAIT REMOTE INIT IN PROGRESS INITIALISING PLEASE WAIT READY The terminal ha...

Page 32: ...NT CARD Swipe your EFTPOS Merchant Card Please refer to section 3 for more information INTERFACE TYPE 1 STANDALONE Press ENTER COMMS MODE 6 GPRS Press 6 to choose GPRS and press ENTER HOST IP ADDRESS...

Page 33: ...APN xxxxxx xxxxxx Press ENTER INIT REQUIRED The terminal returns to the main screen and displays an INIT REQUIRED message Terminal Initialisation INIT REQUIRED Please refer to your Point of Sale POS...

Page 34: ...ADY The terminal has completed the initialisation and returns to the main screen 10 Processing a Sale 10 1 How to Process a Cheque or Savings Purchase using a Magnetic Stripe Card or Chip Card READY P...

Page 35: ...FTPOS CHQ Select Application Press the number on the keypad to make selection or scroll and press ENTER to select Application names and order can vary depending on the Card that is used CHEQUE ACCOUNT...

Page 36: ...initiate a Purchase transaction Perform card security checks please refer to section 6 Fraud Minimisation for further information on the card security checks Insert or Swipe the cardholder s card Chip...

Page 37: ...will display the following screens 10 00 KEY PIN Press ENTER here to bypass PIN for a signature NOTE Only some cards will allow the terminal to bypass PIN If only PIN is accepted then the terminal wil...

Page 38: ...he Chip Card to be inserted during the transaction CHIP CARD NOT SUPPORTED Displays when there are no applications on the Chip Card supported by the terminal If magnetic stripe fallback is supported t...

Page 39: ...he terminal displays an error message outlining the reason Notify the customer advise them to contact their Card Issuer and seek an alternative form of payment Additional Screens Associated with a Con...

Page 40: ...call ANZ Merchant Services If Cash out is enabled on the terminal the Cash out transaction can only be processed when the terminal is online and an approved authorisation has been received from the is...

Page 41: ...ACCOUNT The selected account is displayed 10 00 KEY PIN Have the cardholder enter their PIN then press ENTER PROCESSING PLEASE WAIT The terminal status is displayed TRANSACTION APPROVED If the transac...

Page 42: ...ly available if this transaction type has been enabled on the terminal otherwise the option will not appear on the display If Refund is not enabled on the terminal please contact ANZ Merchant Services...

Page 43: ...ON APPROVED If the transaction is approved this screen is displayed and the Point of Sale system prints a Transaction Record Please check for approval of the transaction before completing the refund I...

Page 44: ...ication names and order can vary depending on the Card that is used CREDIT ACCOUNT The selected account is displayed 10 00 KEY PIN Have the cardholder enter their PIN then press ENTER TRANSACTION APPR...

Page 45: ...be displayed If the signatures match select YES on your Point of Sale system If they do not select NO to decline the transaction REMOVE CARD SIGNATURE VERIFIED For a Chip Card transaction this screen...

Page 46: ...al will display an error message outlining the reason please refer to section 17 Notify the customer and advise them to contact their Card Issuer Signature Authorisation The preferred method of card p...

Page 47: ...ons to be processed on that card whilst a terminal is offline Many Card Issuers do not allow for processing of cards when a terminal is offline due to the inability to check for a PIN You will know th...

Page 48: ...e customer copy is printed SIGNATURE VERIFIED If the signatures match select YES on your Point of Sale system If they don t match select NO to decline the transaction NOTE If YES or NO are not pressed...

Page 49: ...g with other transactions The terminal is also capable of uploading transactions during settlement logon printing of totals report and when terminal is in idle for a certain amount of time ANZ strongl...

Page 50: ...s immediately and obtain authorisation to process transactions manually You must not split the transaction and use two or more sales vouchers to avoid authorisation calls NOTE Use the correct Paper Vo...

Page 51: ...the customer copy yellow of the Voucher and their card Retain the Merchant copy for your records and the Bank copy for banking If a Refund is required on a Transaction that has not been deposited to...

Page 52: ...cher within three business days of the date of the Transactions Preparing Your Deposit If possible produce an adding machine tape showing the value of each Sales and Credit Voucher and the total value...

Page 53: ...lues directly on the Merchant Summary Merchants with an ANZ account please deposit your Credit Card Summary envelopes at any ANZ branch For merchants without an ANZ account the Credit Card Summary env...

Page 54: ...ctions Use the paper EFTPOS Transaction Voucher to manually process debit or credit card transactions to cheque or savings accounts The account selected must be linked to the card Perform security che...

Page 55: ...urchase Transactions over Floor Limit must be authorised by ANZ Merchant Services please refer to section 1 2 Record the Authorisation Number on the Voucher Use an EFTPOS Refund Voucher for cheque and...

Page 56: ...nd circle the amount Place Into Your EFTPOS Cheque Saving Summary Envelope Bank copy of the EFTPOS Merchant Summary Voucher must be at the front Bank copies of all Transaction and Refund Vouchers Addi...

Page 57: ...ardholder to contact their Card Issuer and seek an alternative form of payment otherwise you can choose to manually key credit card details using the terminal provided you have approval from ANZ NOTE...

Page 58: ...ent Credit Cards only Refer to your Point of Sale manual to initiate a Purchase transaction Perform card security checks and please refer to section 6 Fraud Minimisation for further information Press...

Page 59: ...RIFIED If the signatures match select YES on your Point of Sale system If they don t match select NO to decline the transaction TRANSACTION APPROVED Please check for approval of the transaction before...

Page 60: ...der Type of card MasterCard or Visa Card number First 6 and last 4 digits only e g 1234 56XX XXXX 7890 Card valid from to dates Authorised dollar amount s to be debited Period that standing authority...

Page 61: ...by pressing key NOTE If the card number is manually entered directly through the Point of Sale this screen may not display SELECT ORDER MAIL TEL Select MAIL by pressing key NOTE If the card number is...

Page 62: ...e sale If rejected the terminal will display an error message outlining the reason Please refer to section 17 Notify the customer and advise them to contact their Card Issuer Please refer to your Poin...

Page 63: ...t press the key INST Instalment payment press the key RCUR Recurring payment press the key NOTE If the card number is manually entered directly through the Point of Sale this screen may not display CR...

Page 64: ...ction as recurring you may face a fine or other consequences including but not limited to a chargeback of that transaction All recurring transactions must be authorised 15 3 How to Process an eCommerc...

Page 65: ...2 imprint NOTE If the card number is manually entered directly through the Point of Sale this screen may not display PROCESSING PLEASE WAIT The terminal status is displayed TRANSACTION APPROVED Please...

Page 66: ...allocation NOTE Due to Card scheme requirements the Tip amount must be equal to or less than 15 20 for restaurants of the purchase transaction amount To increase your Tip limit please contact ANZ Mer...

Page 67: ...s an error message outlining the reason Notify the customer advise them to contact their Card issuer and seek an alternative form of payment If the transaction is cancelled the terminal will also prin...

Page 68: ...lect NO to decline the transaction REMOVE CARD SIGNATURE VERIFIED For a Chip Card transaction this screen will be prompted to and please remove the card from the terminal If the signatures match selec...

Page 69: ...uthorises a transaction that will be completed at a later time These transactions can only be performed on credit card accounts Please note that Pre Authorisation transactions are not available on a c...

Page 70: ...terminal is offline Please contact the appropriate Authorisation Centre please refer to section 1 2 for a manual authorisation and complete the transaction using Manual Processing An Authorisation num...

Page 71: ...splay 10 00 KEY PIN Have the cardholder enter their PIN if known then press ENTER or if the card allows just press ENTER 10 00 KEY PIN Have the cardholder enter their PIN if known then press ENTER or...

Page 72: ...ts a signature record Have the customer sign this and compare it to the signature on the reverse of the customer s card SIGNATURE VERIFIED For a Magnetic Stripe transaction this screen will be display...

Page 73: ...e customer s card is swiped through the Magnetic Stripe Card Reader or the card number is manually entered directly through the Point of Sale system this screen will not be displayed EXPIRY MMYY Key i...

Page 74: ...u must send your completion within three days of the Pre Authorisation NOTE The examples above act as a guide only Please remember that Pre Authorisation places cardholder funds on hold for a time det...

Page 75: ...of Sale system If they don t match select NO to decline the transaction TRANSACTION APPROVED Once the Transaction is approved hand the customer their copy of the Transaction Record and return their ca...

Page 76: ...n Transaction select YES on your Point of Sale system SWIPE CARD Perform card security checks Swipe the cardholder s card or press Func key to hand key card details Magnetic Stripe cards are to be pro...

Page 77: ...on the card security checks please refer to section 6 Fraud Minimisation CANCEL ALL Select YES on your Point of Sale system SWIPE CARD Swipe the customer s card or press Func key to hand key card deta...

Page 78: ...er overseas MasterCard and Visa credit cardholders the option of converting Australian currency purchases into a customer s card billing currency at the time of purchase The CPC feature can be removed...

Page 79: ...f currencies between the customer s local currency and Australian dollars 3 The transaction amount will contain a 2 5 exchange rate mark up 4 The cardholder has acknowledged that the merchant will con...

Page 80: ...s are to be swiped through the Magnetic Stripe Card Reader NOTE CPC is not available for contactless transactions SELECT ACCOUNT CHQ SAV CR Press key for credit card account CREDIT ACCOUNT The selecte...

Page 81: ...receipt on section 24 Filing and Retention of Transaction Records and Vouchers for your information SIGNATURE VERIFIED For a Magnetic Stripe transaction this screen will be displayed If the signatures...

Page 82: ...tronic Terminals including the welcome kit are dispatched to the Primary Merchant only Supported Transaction Types Multi Merchant is available for the following transaction types Purchase Purchase Cas...

Page 83: ...d be printed instead of a Summary Totals report Secondary Merchant Settlements Reconciliation Secondary Merchants will receive one settlement amount in their account daily which is the totals they hav...

Page 84: ...ry Some may require assistance from ANZ Merchant Services When contacting ANZ Merchant Services please ensure you have your Merchant Identification or Terminal Identification number available If an er...

Page 85: ...or Refund Transaction has been attempted where the transaction type has been disabled Please contact ANZ Merchant Services NO LINE The telephone cable has been disconnected or the line is not operatio...

Page 86: ...yed if the card is removed before the transaction is completed Please ensure that the card remains in the terminal during the transaction process CHIP CARD NOT SUPPORTED Displays when there are no app...

Page 87: ...nt holders funds are available on the same day for ANZ POS Turbo Plus transactions settled before 9 00pm AEST For non ANZ business account holders ANZ transfers the funds to the merchant s bank on the...

Page 88: ...e manual to initiate the settlement SETTLEMENT IN PROGRESS The terminal will automatically display the following screens in sequence Please refer to your Point of Sale System to print a Settlement Rep...

Page 89: ...report lists the amounts credited to your bank account at the last Settlement period This report does include American Express Diners Club and JCB total Refer to Transaction Reports section for diagr...

Page 90: ...ntly being displayed 22 Configuring Limited Interface The Limited interface provides a common Point of Sale vendor independent interface allowing terminal and Point of Sale to communicate The interfac...

Page 91: ...once the Limited interface is turned on connection between your Point of Sale system and terminal will be default to Serial cable and the terminal communication mode will use what is currently set on...

Page 92: ...ure all Vouchers and Transaction Records are destroyed after 30 months preferably by shredding or tearing into small pieces Chip card receipt example Merchant details Terminal ID the type of the card...

Page 93: ...on the receipt The mark up on the exchange rate over a wholesale rate or government rate will be printed on the receipt with any commissions or fees charged printed separately for CPC Visa transaction...

Page 94: ...3000 TERMINAL ID 00013009803 DEBIT CARD AC SAV 9930 PUR AUD 10 00 APPROVED AUTH 009353 STAN 005125 28 02 12 10 18 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CA...

Page 95: ...9991 PUR AUD 10 08 SIGNATURE APPROVED AUTH 389588 STAN 005124 28 02 12 10 17 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 9991 PUR AUD 10 08 APPROVED AUTH 3895...

Page 96: ...07 Visa CR 9991 PUR AUD 600 00 TIP 10 00 TOTAL AUD 610 00 APPROVED AUTH 696542 STAN 005458 20 02 11 09 46 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 Visa CR 9991 PUR...

Page 97: ...isa CR 9991 PUR AUD 600 00 TIP 10 00 TOTAL AUD 610 00 SIGNATURE APPROVED AUTH 704014 STAN 005499 20 02 11 11 51 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 Visa CR 99...

Page 98: ...IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 8766 PUR AUD 20 00...

Page 99: ...G THE CURRENCY CONVERSION OR ITS DISCLOSURE EXCH RATE MARK UP 2 5 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 MASTERCARD CR 7898 PUR...

Page 100: ...URRENCY CONVERSION SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007...

Page 101: ...IT CARD AC SAV 9930 REFUND AUD 10 00 APPROVED AUTH 109641 STAN 005131 28 02 12 10 49 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CARD AC SAV 9930 REFUND AUD 10...

Page 102: ...00013009803 VISA CR 9991 REFUND AUD 10 08 SIGNATURE APPROVED AUTH 004432 STAN 005134 28 02 12 10 59 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 9991 REFUND AU...

Page 103: ...OTAL AUD 10 00 ANZ BANK AID A0000000041010 APSN 00 C00002 ATC 0023 APPROVED AUTH 337119 STAN 005126 28 02 12 10 20 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 MASTERC...

Page 104: ...ANZ BANK AID A0000000041010 APSN 00 C08006 ATC 0024 APPROVED AUTH 730471 STAN 005127 28 02 12 10 22 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 MASTERCARD CR 0909 PU...

Page 105: ...NATURE Visa CREDIT AID A0000000031010 APSN 00 C08006 ATC 0098 APPROVED AUTH 447699 STAN 005838 17 02 12 16 05 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005006 Visa CR 8804...

Page 106: ...007 Visa CR 9991 PUR AUD 600 00 TIP 10 00 TOTAL AUD 610 00 APPROVED AUTH 696542 STAN 005458 20 02 11 09 46 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 Visa CR 9991 PU...

Page 107: ...MER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 5400 TOTAL AUD 1 00 VISA CREDIT AID A0000000031010 APSN 00 P Y18 ATC 007A APPROVED REC NO 0568 29 02 12 14 06 MESSAGE L...

Page 108: ...A CREDIT AID A0000000031010 APSN 00 P00002 ATC 007B APPROVED AUTH 835929 STAN 005232 29 02 12 14 07 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 5400 PUR AUD 1...

Page 109: ...0 SIGNATURE VISA PREPAID AID A0000000031010 APSN 00 P Y16 ATC 0001 APPROVED REC NO 0570 29 02 12 14 09 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 2368 PUR AU...

Page 110: ...STOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 5400 REFUND AUD 10 00 VISA CREDIT AID A0000000031010 APSN 00 APPROVED AUTH 881509 STAN 005132 28 02 12 10 51 MESSAGE...

Page 111: ...8 SIGNATURE VISA CREDIT AID A0000000031010 APSN 00 APPROVED AUTH 914349 STAN 005133 28 02 12 10 52 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 5400 REFUND AUD...

Page 112: ...IT AID A0000000031010 APSN 01 C91Y36 ATC 0002 APPROVED AUTH 123456 REC NO 0501 28 02 12 11 34 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 0010 PUR AUD 10 91 V...

Page 113: ...ONVERSION SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 0...

Page 114: ...ERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 0010 PUR AUD...

Page 115: ...NCY CONVERSION SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 Visa...

Page 116: ...URRENCY CONVERSION SERVICE IS CONDUCTED BY ANZ EXCH RATE MARK UP 2 5 COMMISSION FEE 0 00 I AGREE TO THE INFORMATION ABOVE CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007...

Page 117: ...CASH OUT AUD 10 00 APPROVED AUTH 487689 STAN 005128 28 02 12 10 41 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CARD AC SAV 9930 CASH OUT AUD 10 00 APPROVED AUT...

Page 118: ...5 00 CASH OUT 10 00 TOTAL AUD 25 00 APPROVED AUTH 037477 STAN 005236 29 02 12 14 50 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 DEBIT CARD AC SAV 9930 PUR 15 00 CASH...

Page 119: ...ISA CR 9991 PUR AUD 10 91 SIGNATURE APPROVED AUTH 123456 REC NO 0496 28 02 12 11 14 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 9991 PUR AUD 10 91 APPROVED AU...

Page 120: ...009803 VISA CR 9991 REFUND AUD 10 91 SIGNATURE APPROVED REC NO 0572 29 02 12 14 59 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 9991 REFUND AUD 10 91 APPROVED...

Page 121: ...MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 9999999999999999 1213 PRE AUTH AUD 10 00 APPROVED AUTH 403977 STAN 005156 28 02 12 14 17 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL I...

Page 122: ...H AUD 10 00 VISA CREDIT AID A0000000031010 APSN 00 C00002 ATC 005B APPROVED AUTH 404123 STAN 005160 28 02 12 14 19 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR...

Page 123: ...SIGNATURE VISA CREDIT AID A0000000031010 APSN 00 00 C08006 ATC 0059 APPROVED AUTH 404046 STAN 005158 28 02 12 14 18 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA C...

Page 124: ...00 COMP AUD 40 00 SIGNATURE VISA CREDIT AID A0000000031010 APSN 00 APPROVED AUTH 404046 STAN 005166 28 02 12 14 32 CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR...

Page 125: ...UD 200 00 APPROVED AUTH 405520 STAN 005176 28 02 12 14 44 PLEASE RETAIN FOR YOUR RECORD Mail Order Transaction CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 540...

Page 126: ...154 28 02 12 13 39 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD Telephone Order Transaction CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA CR 5400 PU...

Page 127: ...3 APPROVED 00 STAN 005235 29 02 12 14 44 Settlement Settlement Previously Taken ANZ SETTLEMENT TERMINAL ID 00013009803 APPROVED 00 SETTLEMENT ALREADY TAKEN STAN 005202 28 02 12 15 34 ANZ SETTLEMENT TE...

Page 128: ...28 02 10 52 10 08 005134 437731 991 RFD VI 28 02 10 59 10 08 005145 437731 991 PUR VI 28 02 11 14 10 91 005149 476173 010 PUR VI 28 02 11 34 10 91 005151 456461 400 PUR VI 28 02 13 23 10 00 005152 456...

Page 129: ...9 42 0031 CASH 10 00 0001 RFND 61 98 0006 TOTAL 437 44 0038 APPROVED 00 STAN 005209 28 02 12 15 41 ANZ SUMMARY TOTALS XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013005007 PUR 0 00 0000 CASH...

Page 130: ...FND 21 82 0002 TOTAL 93 18 0011 MASTERCARD PUR 10 05 0001 CASH 0 00 0000 RFND 0 00 0000 TOTAL 10 05 0001 TOTALS PUR 141 05 0012 CASH 10 00 0001 RFND 21 82 0002 TOTAL 129 23 0015 APPROVED 00 STAN 00524...

Page 131: ...44 0038 APPROVED 00 STAN 005208 28 02 12 15 40 ANZ TIP ADDED REPORT TERMINAL ID ID 00013009803 VISA CR 410749 014 1210 PUR AUD 20 00 TIP 2 00 TOTAL 22 00 AS AT 28 02 12 REC NO 0555 28 02 12 16 02 Tra...

Page 132: ...DEBIT CARD AC PUR 100 00 0002 CASH 20 00 0001 RFND 0 00 0000 TOTAL 120 00 0003 VISA PUR 20 00 0001 CASH 0 00 0000 RFND 11 00 0001 TOTAL 9 00 0002 AMEX PUR 50 00 0001 CASH 0 00 0000 RFND 0 00 0000 TOT...

Page 133: ...0002 CASH 20 00 0001 RFND 0 00 0000 TOTAL 120 00 0003 VISA PUR 20 00 0001 CASH 0 00 0000 RFND 11 00 0001 TOTAL 9 00 0002 AMEX PUR 50 00 0001 CASH 0 00 0000 RFND 0 00 0000 TOTAL 50 00 0001 MASTERCARD...

Page 134: ...RFND 11 00 0001 TOTAL 9 00 0002 AMEX PUR 50 00 0001 CASH 0 00 0000 RFND 0 00 0000 TOTAL 50 00 0001 MASTERCARD PUR 50 00 0001 CASH 0 00 0000 RFND 100 00 0002 TOTAL 50 00 0003 TOTALS PUR 220 00 0005 CA...

Page 135: ...00 RFND 000 00 0000 TOTAL 000 00 0000 APPROVED 00 STAN 005165 DDD MM YY HH MM ANZ SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 TERMINAL ID 00013008701 AS AT 00 00 00 PUR 000...

Page 136: ...00 RFND 000 00 0000 TOTAL 000 00 0000 APPROVED 00 STAN 005165 DDD MM YY HH MM ANZ LAST SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 TERMINAL ID 00013008701 AS AT 00 00 00 PUR...

Page 137: ...0000 CASH 000 00 0000 RFND 000 00 0000 TOTAL 000 00 0000 APPROVED 00 STAN 005165 DDD MM YY HH MM ANZ SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 TERMINAL ID 00013008701 PUR...

Page 138: ...0000 CASH 000 00 0000 RFND 000 00 0000 TOTAL 000 00 0000 APPROVED 00 STAN 005165 DDD MM YY HH MM ANZ LAST SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 TERMINAL ID 00013008701...

Page 139: ...0000 TOTAL 000 00 0000 GRAND TOTALS PUR 220 00 0005 CASH 20 00 0001 RFND 111 00 0003 TOTAL 129 00 0009 APPROVED 00 STAN 005165 DDD MM YY HH MM ANZ SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMA...

Page 140: ...0 00 0000 TOTAL 000 00 0000 GRAND TOTALS PUR 220 00 0005 CASH 20 00 0001 RFND 111 00 0003 TOTAL 129 00 0009 APPROVED 00 STAN 005165 DDD MM YY HH MM ANZ LAST SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE...

Page 141: ...3000 ANZ EFTPOS DETAIL REPORT AS AT 00 00 00 TERMINAL ID 00013008701 000000 000000 000 XXX XX DD MM HH MM 200 00 TOTAL 200 00 001 DDD MM YY HH MM DR XYZ 890 ABC ST MELBOURNE 3000 ANZ EFTPOS DETAIL REP...

Page 142: ...AT 00 00 00 PRIMARY ID 00013008718 TERMINAL ID 00013008701 TERMINAL ID 00013008701 000000 000000 000 XXX XX DD MM HH MM 200 00 TOTAL 200 00 0001 TERMINAL ID 00013008702 TOTAL 20 00 0002 TERMINAL ID 0...

Page 143: ...143 This Merchant Operating Guide forms part of your Merchant Agreement and may be varied or replaced by ANZ at any time...

Page 144: ...144 anz com Australia and New Zealand Banking Group Limited ANZ ABN 11 005 357 522 Australian Credit Licence Number 234527 ANZ s colour blue is a trade mark of ANZ 86645 03 2015 W432968...

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