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15. Mail, Telephone and eCommerce Order Processing
For merchants authorised by ANZ to process Mail Order, Telephone Order, Electronic and Recurring
payments, the terminal will request that you identify the ‘source’ and the ‘nature’ of the transaction.
NOTE: You are liable for any disputed transactions. The cardholder may dispute transactions for
any reason. To minimise disputes, you should keep the following records of each mail, telephone or
eCommerce order:
• Cardholder’s name (as it appears on the card)
• Cardholder’s address (not a PO Box)
• Cardholder’s signature (if mail order)
• Type of card (MasterCard or Visa)
• Card number (First 6 and last 4 digits only, e.g. 1234 56XX XXXX 7890)
• Card valid from/to dates
• Authorised dollar amount(s) to be debited
• Period that standing authority is valid
• Contact telephone number
• Details of the goods or services required
• Transaction date.
When the transaction has been processed, promptly dispatch the goods.
NOTE: You must retain information about a transaction whether processed manually or electronically for a
period of 30 months from the date of the transaction or such other period required by Law or notified by
ANZ.
15.1 How to Process a Mail Order Transaction (Scheme Cards only)
NOTE: It is only available if you have approval from ANZ.
Refer to your Point of Sale manual to initiate a
purchase transaction.
