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3. Merchant Cards
You have been provided with two different types of Merchant Cards. These are designed to
assist you with different tasks, including processing Manual Paper Voucher Transactions.
It is your responsibility to always keep your Merchant Cards in a safe place, and ensure only
authorised staff have access to these cards. Unauthorised access to these cards can result in
unauthorised refunds via your merchant facility resulting in theft from your business.
It is important that the correct cards are used at all times.
Replacement Merchant Cards can be ordered from ANZ Merchant Services on 1800 039 025 by
the authorised person from your business.
EFTPOS Merchant Card (Terminal ID Card)
• To exit Security Mode, swipe through Magnetic Stripe
Card Reader
• To imprint your manual EFTPOS Merchant Summary
Vouchers for cheque and savings Transactions
• As reference for your Terminal Identification Number (TID).
Merchant Summary Card (Merchant ID Card)
Your Merchant Summary Card is required when you imprint
your Merchant Summary Voucher for Manual Credit Card
Transactions and as a reference for your ANZ Merchant
Identification Number (MID).
4. Equipment Maintenance
It is your responsibility to provide a clean operating environment for your terminal. Liquids
and dust may damage the terminal components and can prevent it from operating. To order a
Magnetic Stripe Card Reader Cleaner, please visit www.anz.com/merchantconnect or contact
ANZ Merchant Services on 1800 039 025.
To prevent fire, power units and cord should be inspected regularly. If any damage to the power
units and cord is found on your terminal, please contact ANZ Merchant Services on 1800 039 025 for
assistance. It is important to clean your terminal regularly to maintain its operating efficiency as you
may be charged if it is damaged. The terminal and screen may be wiped clean using a damp cloth.
Do not use abrasive materials. Use a soft brush to keep the keypad dust-free.
NOTE:
• Please do not tamper with or remove the terminal housing
• Do not place the stickers on the terminals
• Do not disconnect your terminal’s power supply or communication line unless instructed to do so by
ANZ Merchant Services.
