86
TRAN CANCELLED
PIN ERROR REFER
The customer has incorrectly keyed the PIN three
times. Refer the cardholder to their Issuer and
request an alternative method of payment.
TIP AMOUNT
EXCEEDS LIMIT
If the Tip amount exceeds 20% of the purchase
transaction amount, the terminal displays this screen
and returns to the ‘RECALL NO?’ prompt. Press
CANCEL to return to Tipping menu. Enter the recall
number of the original purchase transaction and enter
a Tip amount equal to or less than 20% of the original
transaction amount.
READY*
An asterisk (*) is displayed when the terminal has
stored Electronic Fallback (EFB).
Chip Card Processing
TRAN CANCELLED
CARD REMOVED
Displayed if the card is removed before the
transaction is completed. Please ensure that
the card remains in the terminal during the
transaction process.
CHIP CARD
NOT SUPPORTED
Displays when there are no applications on the chip
supported by the terminal. If magnetic stripe fallback
is supported, the terminal will prompt to swipe the
Chip Card, alternatively request another method of
payment.
TRAN CANCELLED
CARD BLOCKED
Displayed if the card has been blocked by the
Issuing Bank. Refer the cardholder to the Issuer and
request an alternative method of payment.
CHIP APPLICATION
NOT ACCEPTED
Refer the cardholder to the Issuer and request an
alternative method of payment.
TRAN CANCELLED
TRACK 2 MISMATCH
The transaction has been declined as details on
the chip and card do not match. Refer the cardholder
to the Issuer and request an alternative method of
payment.
