84
85
CARD MUST BE
SWIPED
A card number for a debit card account (Cheque or
Savings) cannot be manually entered. Press CLEAR
then swipe the card through the Magnetic Stripe
Card Reader. Follow the display screen prompts.
CARD
NOT ACCEPTED
The ANZ network does not accept this card.
Refer the cardholder to the Issuer and request an
alternative method of payment.
CARD NUMBER
INVALID
Card number keyed incorrectly. Press CLEAR
then re-key the card number.
INVALID
EXPIRY DATE
The “expiry” date entered is not the correct format.
Press CLEAR and re-key the date in the format
“mmyy” eg. 0614.
TRAN CANCELLED
TRAN NOT ALLOWED
An invalid Cash-out or Refund Transaction has been
attempted where the transaction type has been
disabled. Please contact ANZ Merchant Services.
NO LINE
The telephone cable has been disconnected or the
line is not operational. Check the connection points
are inserted correctly and whether the line is
operational.
Re-try the transaction. If this fails, revert to
Manual Processing and seek authorisation for the
transaction from the appropriate Authorisation
Centre.
TRAN CANCELLED
NO SIGNAL
A mobile signal cannot be detected. Please move to a
site with a better signal.
TRAN CANCELLED
NOT AUTHORISED
Amount exceeds authorised limit or usage with that
card. Refer the cardholder to their Issuer and request
an alternative method of payment.
PIN INCORRECT
PLEASE TRY AGAIN
The customer PIN was keyed incorrectly.
Advise the customer to re-enter their PIN.
