46
47
SIGNATURE
VERIFIED?
For a Magnetic Stripe transaction, this screen will be
displayed. If the signatures match, select YES on your
Point of Sale system. If they do not, select NO to decline
the transaction.
REMOVE CARD
SIGNATURE
VERIFIED?
For a Chip Card transaction, this screen will be prompted
to and please remove the card from the terminal. If the
signatures match, select YES on your Point of Sale
system. If they don’t match, select NO to decline the
transaction.
NOTE:
If YES or NO are not pressed within one minute on your Point of Sale System, the transaction is assumed
to be approved and the terminal will return to the start screen.
13. Electronic Fallback (EFB) Processing
Electronic Fallback Processing (EFB) allows you to process transactions using your
terminal when:
• A communications time-out occurs
• The Card Issuer is not available.
The transactions are stored in the terminal and are trickle-fed for processing once the
terminal communications lines are restored. If your terminal is rendered inoperable, you will
be able to continue processing transactions using the Imprinter for Manual Processing (please
refer to section 14.1).
Please note that it is at the Card Issuer’s discretion as to whether they allow transactions to be
processed on that card whilst a terminal is offline. Many Card Issuers do not allow for
processing of cards when a terminal is offline due to the inability to check for a PIN.
You will know the terminal is offline when the following occurs:
• The terminal will request an Authorisation Number before processing a transaction. You
will need to call the appropriate Authorisation Centre for a manual authorisation
• The ‘APPROVED *’ is printed on the Merchant Copy of the Transaction Record.
For each transaction, the terminal will check to see if it is online again. Once online, the stored
transactions will trickle through for processing with other transactions.
The terminal has the capacity to store 100 EFB transactions. For any EFB transactions
attempted thereafter, the terminal will display an “EFB DISALLOWED” message.
If a card is swiped, you MUST phone for Authorisation if an Authorisation Code is requested
via the terminal (refer to section 1.3).
NOTE: The examples given above are not an exhaustive list of the circumstances in which a transaction
may be charged back to you. Please refer to the General Conditions of your Merchant Agreement for
further information on Chargebacks.
Please note that when processing a Chip Transaction in Fallback mode, the Chip Card may choose to
decline the Transaction as it may have specific protection software programmed onto its chip. Please
request an alternative method of payment.
