Altusen KN1000 Page 183 User Manual Download

Page: 183 / 194

169

Sun Systems

These solutions work for most common Sun VGA cards. If using them fails
to resolve the problem, consult the Sun VGA card's manual.

Problem

Resolution

Video display problems with
HDB15 interface systems (e.g.,

Sun Blade 1000 servers).

The display resolution should be set to 1024 x 768:

Under Text Mode:

1. Go to

OK mode

and issue the following com-

mands:

setenv output-device screen:r1024x768x60

reset-all

Under XWindow:

1. Open a console and issue the following command:

m64config -res 1024x768x60

2. Log out

3. Log in

Video display problems with
13W3 interface systems (e.g.,
Sun Ultra servers).

The display resolution should be set to 1024 x 768:

Under Text Mode:

1. Go to

OK mode

and issue the following com-

mands:

setenv output-device screen:r1024x768x60

reset-all

Under XWindow:

1. Open a console and issue the following command:

m64config -res 1024x768x60

2. Log out

3. Log in

The local and remote mouse
pointers do not sync

The default configuration is for the local and remote
mouse pointers to automatically sync when you
connect. Automatic mouse sync only supports USB
mice on Windows and Mac (G4 or higher) systems,
however. You must select

Manual

as the

Mouse

DynaSync Mode

choice, and sync the pointers

manually. See

Mouse DynaSync Mode

, page 102 for

further details.

Summary of Contents for KN1000

Page 1: ...KVM Over the NET KN1000 User Manual www aten com ...

Page 2: ...e protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case...

Page 3: ...e the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software The manufacturer of this system is not responsible for any radio and or TV interference caused by unauthorized modifications to this device It is the responsibility of the user to correct s...

Page 4: ...Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the switch or to any other devices on the KN1000 installation Features may have been added to the KN1000 since this manual was printed Please visit our website to download the most up to date version Copyright 2011 ATEN International Co Ltd Manual Part No PAPE 0339 AX2G Firmware Vers...

Page 5: ...on Overview 1 Features and Benefits 3 System Requirements 6 Remote User Computers 6 Servers 6 Cables 7 Video 8 Operating Systems 8 Browsers 9 Components 10 Front View 10 Rear View 11 Custom KVM Cables 12 Custom Console Cable 12 Chapter 2 Hardware Setup Mounting 13 Rack Mounting 13 DIN Rail Mounting 15 Installation 16 Chapter 3 Browser Login Logging In 19 Main Webpage Elements 22 Utility Icons 22 A...

Page 6: ...MS 40 IP Installer 40 SMTP Settings 41 Log Server 42 SNMP Server 42 Syslog Server 43 DDNS 43 Disable Local Authentication 44 RADIUS Settings 44 RADIUS Examples 45 CC Management Settings 46 LDAP Settings 46 Security 48 User Station Filters 48 IP Filter MAC Filter Conflict 49 Modifying Filters 50 Deleting Filters 50 Login String 50 Account Policy 51 Login Failures 52 Encryption 53 Virtual Media 54 P...

Page 7: ...nt Viewer Starting Up 73 Navigation 74 The WinClient Control Panel 75 Control Panel Functions 77 Macros 80 Hotkeys 80 System Macros 86 Video Settings 89 The Message Board 92 The Button Bar 92 Message Display Panel 93 Compose Panel 93 User List Panel 93 Virtual Media 94 Windows Vista 7 94 Virtual Media Icons 94 Zoom 99 The On Screen Keyboard 100 Mouse Pointer Type 102 Mouse DynaSync Mode 102 Automa...

Page 8: ...ouse Pointer Type 119 Mouse DynaSync Mode 120 Control Panel Configuration 120 Chapter 7 The Log File The Log File Screen 123 Chapter 8 The Log Server Installation 125 Starting Up 126 The Menu Bar 127 Configure 127 Events 128 Search 128 Maintenance 129 Options 130 Help 130 The Log Server Main Screen 131 Overview 131 The List Panel 132 The Tick Panel 132 Chapter 9 AP Operation Introduction 133 The W...

Page 9: ...Rack Mounting 153 Technical Support 154 International 154 North America 154 IP Address Determination 155 IP Installer 155 Browser 156 AP Windows Client 156 IPv6 157 Link Local IPv6 Address 157 IPv6 Stateless Autoconfiguration 158 Port Forwarding 159 Keyboard Emulation 160 PPP Modem Operation 161 Basic Setup 161 Connection Setup Example Windows XP 162 Trusted Certificates 163 Overview 163 Installin...

Page 10: ...Mouse Synchronization Procedures 173 Windows 173 Sun Linux 174 Supported KVM Switches 175 Virtual Media Support 175 WinClient ActiveX Viewer WinClient AP 175 Java Applet Viewer Java Client AP 175 Administrator Login Failure 176 Specifications 177 About SPHD Connectors 178 Limited Warranty 178 ...

Page 11: ...ns the administrative procedures that are employed to configure the KN1000 s working environment as well as how to operate the KN1000 from the local console Chapter 5 The WinClient Viewer explains how to connect to the KN1000 with the Windows Client software and describes how to use the OSD to access and control the computers connected to the unit Chapter 6 The JavaClient Viewer describes how to c...

Page 12: ... in Indicates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt Numbered lists represent procedures with sequential steps i Bullet lists provide information but do not involve sequential steps o Indicates selecting the option on a menu or dialog box for example that comes n...

Page 13: ... custom KVM cables User s Point of View Local client users We refer to a user as a Local client user when we think of him as sitting at his computer performing operations on the servers connected to the switch that is remote from him Remote servers We refer to the servers as Remote servers when we think of them from the Local Client User s point of view since although they are locally attached to ...

Page 14: ...KN1000 User Manual xiv This Page Intentionally Left Blank ...

Page 15: ...gle port power switch allows remote power management of a server installation connected locally to the KN1000 You can also add a PON Power Over the NET power management unit and remotely control the power status of devices in your installation including monitoring their current status as well as turning servers on off and rebooting them Note Requires a separate purchase The KN1000 connects to the ...

Page 16: ...stem limit access from remote computers manage users and maintain the system with firmware and software module updates A Windows Client Viewer and a Java Applet Viewer are available for browser access while Windows Client AP and Java Client AP programs are provided for non browser GUI access They allow IP connection and login from anywhere on the net Inclusion of a Java based client ensures that t...

Page 17: ...eir current status as well as turning servers On Off and Rebooting them Superior Video With its enhanced fps throughput for crisp responsive video display the KN1000 offers resolutions of up to 1600 x 1200 60Hz vibrant 24 bit color depth for rich remote session display The remote desktop can appear full screen or in a window In full screen mode the remote desktop display scales to the user s monit...

Page 18: ...among the logged in users a message board similar to an Internet chat program allows users to communicate with each other and provides mechanisms for a user to take exclusive control of the KVM functions Advanced Security Advanced security features include password protection whereby a valid username and password must be given before the client software will run and advanced encryption technologie...

Page 19: ...eed to re sync your mouse Mouse DynaSync provides automatic locked in synching of the remote and local mouse pointers eliminating the need to constantly resync the two movements Your local console mouse movement becomes the remote unit s mouse movement Full Screen or Sizable Remote Desktop Window Get a full screen even if your monitor s resolution is lower than the remote computer s resolution In ...

Page 20: ...tion For best results a network transfer speed of at least 128 kbps is recommended For the Log Server you must have the Microsoft Jet OLEDB 4 0 or higher driver installed For Safe Shutdown The computer must be running Windows Windows 2000 or higher or Linux The Safe Shutdown program available by download from our website must be installed and running on the computer Servers Servers are the compute...

Page 21: ...s been designed to operate with either PS 2 or USB consoles A USB 2 0 cable for use with the Virtual Media function see Virtual Media Port page 11 is provided with this package Cat 5e or higher Ethernet cable not provided with this package should be used to connect the KN1000 to the LAN WAN or Internet One power cable to connect the KN1000 to the server for power management functionality is provid...

Page 22: ...r servers that connect to the KN1000 are shown in the table below Resolution Refresh Rates 640 x 480 60 72 75 85 90 100 120 720 x 400 70 800 x 600 56 60 72 75 85 90 100 120 1024 x 768 60 70 75 85 90 100 1152 x 864 60 70 75 85 1280 x 720 60 1280 x 1024 60 70 75 85 1600 x 1200 60 OS Version Windows 2000 and higher Linux RedHat 7 1 and higher Fedora Core 5 and higher SuSE 9 0 and higher Mandriva Mand...

Page 23: ...s page 170 for further information regarding Safari Browser Version Internet Explorer 6 and higher Chrome 8 0 and higher Firefox Windows 3 5 and higher Linux 3 0 and higher Safari Windows 4 0 and higher Mac 3 1 and higher Opera 10 0 and higher Mozilla Windows 1 7 and higher Sun 1 7 and higher Netscape 9 0 and higher ...

Page 24: ...0 to its factory default firmware level This operation should only be performed in the event of a firmware upgrade failure that results in the device becoming inoperable Note This switch is recessed and must be pushed with a thin object such as the end of a paper clip or a ballpoint pen 3 10 100 Mbps LED The LED lights ORANGE to indicate 10 Mbps data transmission speed It lights GREEN to indicate ...

Page 25: ...nnects the KN1000 to a USB port on your server or KVM switch plugs in here See Virtual Media page 94 for virtual media details 7 PC KVM Port The KVM cable provided with this package that links the KN1000 to your server KVM switch plugs in here 8 Console Port The cable for the local console keyboard monitor and mouse plugs in here The console can use either a PS 2 or USB keyboard and mouse Each con...

Page 26: ... Mode page 102 for details Custom Console Cable Note You can use any combination of keyboard and mouse connections For example you can use a PS 2 keyboard with a USB mouse No Description 1 For use with PS 2 configuration servers or KVM switches 2 For use with USB configuration servers or KVM switches 2 1 USB Keyboard USB Mouse Video PS 2 Keyboard PS 2 Mouse ...

Page 27: ...the diagram below Note The illustrations show the mounting bracket attached to the bottom of the unit it can also be attached to the top 1 Important safety information regarding the placement of this device is provided on page 149 Please review it before proceeding 2 Make sure that the power to any device that you connect to the installation has been turned off You must unplug the power cords of a...

Page 28: ...KN1000 User Manual 14 3 Screw the bracket into any convenient location on the rack Note Rack screws are not provided Use screws that are appropriate for your rack ...

Page 29: ...the mounting bracket to the back of the KN1000 as described in steps 1 and 2 of the wall mounting procedure 2 Use the larger screws supplied with the Rack Mount Kit to screw the DIN rail brackets to the mounting bracket as shown in the diagram below 3 Hang the unit on the DIN rail ...

Page 30: ...rd video and mouse ports of the server or KVM switch that you are installing Note The KN1000 s virtual media features may not be supported depending on the functionality of the cascaded KVM switch see Supported KVM Switches page 173 4 Optional If you want to use the virtual media function see Virtual Media page 94 use the USB 2 0 Virtual Media Cable provided with this package to connect a USB port...

Page 31: ...the power adapter into an AC power source This completes the hardware installation and you are ready to start up Note When starting up be sure to first power on the KN1000 then power on the server or KVM switch 7 6 4 10 5 PN0108 Modem Serial Console Device Router Switch Sunfire V100 3 2 8 9 1 ...

Page 32: ...KN1000 User Manual 18 2 1 ...

Page 33: ... Logging In To operate the KN1000 from an Internet browser begin by logging in 1 Open your browser and specify the IP address of the KN1000 you want to access in the browser s URL location bar Note 1 For security purposes a login string may have been set by the administrator If so you must include a forward slash and the login string along with the IP address when you log in For example 192 168 0 ...

Page 34: ...nued from previous page 2 A Security Alert dialog box appears Accept the certificate it can be trusted See Trusted Certificates page 161 for details If a second certificate appears accept it as well The KN1000 login page appears ...

Page 35: ...fault Password password For security purposes we strongly recommend you remove these and give yourself a unique Username and Password see User Management page 57 2 If you supplied an invalid login the authentication routine will return this message Invalid Username or Password Please try again If you see this message log in again being careful with the Username and Password After you have successf...

Page 36: ...on the Main Screen and brings back the Remote Console Preview See Remote Console Preview page 23 Power Management If you have the proper permission see User Management page 57 clicking this icon will bring up the KN1000 s power control interface allowing you to reset power over the network and use the Wake on LAN feature See Managing Power page 25 Log All the events that take place on the KN1000 a...

Page 37: ...r Viewer choice the default The WinClient icon and the link words Open Viewer display If you are logging in with IE as your browser and you chose Java as your Viewer choice a Java Applet Viewer icon a steaming cup of coffee and the link words Open Viewer display If you are logging in with IE as your browser and you chose User Select as your Viewer choice both the Java Applet Viewer and WinClient V...

Page 38: ...exit macros Telnet SSH Viewer If Serial Console Management has been enabled see Serial Console page 59 a Telnet SSH Viewer panel displays directly below the Exit Macro panel These viewers allow users to open a Telnet or SSH session to the KN1000 from the browser Depending on the user s permissions see Permissions page 58 the Telnet Viewer link or SSH Viewer link or both links are shown Click the a...

Page 39: ...Power Over the NET power management unit and remotely control the power status of devices in your installation as well as turning servers on and off If you have the proper permission see User Management page 53 clicking this icon will bring up the KN1000 s power control interface allowing you to reset power over the network use the Wake on LAN feature schedule routines use the Auto Ping function T...

Page 40: ...formed If it is disabled there is no check in the checkbox the operation is performed without confirmation Power On Delay Sets the amount of time the KN1000 waits after the Power Button is clicked before it turns on the power to the outlet Note The default delay time is 0 seconds the maximum is 999 seconds Power Off Delay Sets the amount of time the KN1000 waits after the Power Button is clicked b...

Page 41: ...em Requirements page 6 for details System after AC Back This is a Safe Shutdown and Restart option If this is selected when an Outlet is turned Off the KN1000 first sends a message to the computer telling it to prepare for a shutdown it then waits for the amount time set in the Power Off Delay field to give the OS time to close down before the computer is powered down When the Outlet is turned On ...

Page 42: ...omes active if you choose Weekly as the routine type If you choose Weekly drop down the list to choose which day of the week you want the power management routine to take place on Date This field only becomes active if you choose Monthly as the routine type If you choose Monthly drop down the list to choose which day of the month you want the power management routine to take place on Start Date If...

Page 43: ... of this field You can reinstate the function by unchecking the checkbox Restart Time Key in the time of day you want the restart to take place using the HH MM format If you want to temporarily suspend this function without deleting the entry click to put a check in the Disable checkbox at the right of this field You can reinstate the function by unchecking the checkbox Every For added flexibility...

Page 44: ...ount This field sets how many times the device is allowed to fail to respond to the ping before an action is taken see below Enter a value between 1 and 99 Action This field sets what action is taken if the device fails to respond to a specified number of pings Select one of the following actions from the drop down menu Send email This sends an email using the SMTP server setting For this function...

Page 45: ...dule is connected to your installation click Download PON Client to download the KN1000 s power management software for the attached PON device Enable 2 Wire RS232 Enable this radio button to use the PON port for a serial console When this option is selected a menu window appears for the serial communication parameters as below Note These settings will be the same as those in the KN1000 s serial c...

Page 46: ...functions are enabled PON for 2 wire RS 232 and RS 232 for a serial console when the Telnet SSH connection is opened a menu appears for you to select which serial console is the primary where Port 1 is the serial console and Port 2 is the 2 wire RS 232 as shown below ...

Page 47: ... Java Applet Viewer After making your choice click Apply Language Selects the language that the interface displays in Drop down the list to make your selection Selecting Auto causes the KN1000 to display the pages in the same language that the browser is set to Note If your browser is set to a non supported language the KN1000 looks to what your server s operating system is set to If the operating...

Page 48: ...KN1000 User Manual 34 This Page Intentionally Left Blank ...

Page 49: ...1 As you make your configuration changes in each dialog box click Apply to save them 2 Some configuration changes only take effect after a KN1000 reset For those changes a check is automatically put in the Reset on Exit box see Customization page 66 To have the changes take effect log out and then log back in again 3 If you don t have Configuration privileges see User Management page 57 the Admini...

Page 50: ...ers max then click Apply MAC Address The KN1000 s MAC Address displays here Firmware Version Indicates the KN1000 s current firmware version level New versions of the KN1000 s firmware can be downloaded from our website as they become available see Firmware Upgrade page 70 You can reference this number to see if there are newer versions available on the website IPV4 Address Displays the KN1000 s I...

Page 51: ...d the Administrator can specify the port numbers that the firewall will allow and set the firewall accordingly If a port other than the default is set users must specify the port number as part of the IP address when they log in If not an invalid port number or no port number is specified the KN1000 will not be found Continues on next page ...

Page 52: ...n IP address automatically when the switch starts up it waits to get its IP address from the DHCP server If it hasn t obtained the address after one minute it automatically reverts to its factory default IP address 192 168 0 60 2 If the KN1000 is on a network that uses DHCP to assign network addresses and you need to ascertain its IP address see IP Address Determination page 153 for information Fi...

Page 53: ...ying at the alternate DNS Server address is optional Network Transfer Rate This setting allows you to tailor the size of the data transfer stream to match network traffic conditions by setting the rate at which the KN1000 transfers data to remote computers The range is from 4 99999 Kilobytes per second KBps Finishing Up After making any network changes be sure Reset on exit on the Customization pa...

Page 54: ...he IP Installer is an external Windows based utility for assigning IP addresses to the KN1000 Click one of the radio buttons to select Enable View Only or Disable for the IP Installer utility See page 153for IP Installer details Note 1 If you select View Only you will be able to see the KN1000 in the IP Installer s Device List but you will not be able to change the IP address 2 For security we str...

Page 55: ...l address of where the report is being sent from in the From field Note 1 Only one email address is allowed in the From field and it cannot exceed 64 Bytes 2 1 Byte 1 English alphanumeric character 4 Key in the email address addresses of where you want the SMTP reports sent to in the To field Note 1 If you are sending the report to more than one email address separate the addresses with a semicolo...

Page 56: ... The valid port range is 1 65535 The default port number is 9001 Note The port number must different than the one used for the Program port see Program page 38 See Chapter 8 The Log Server for details on setting up the log server The Log File is discussed on page 121 SNMP Server To be notified of SNMP trap events do the following 1 Check Enable SNMP Agent 2 Key in the IP address and the port numbe...

Page 57: ...ity for the KN1000 do the following 1 Check Enable 2 Enter the hostname that you registered with your DDNS service provider 3 Drop down the list to select the DDNS service you are registered with 4 Key in the Username and Password that authenticates you with your DDNS service 5 If the KN1000 s IP address changes it must update the DDNS server so that the new address is properly associated with its...

Page 58: ...rization for the KN1000 through a RADIUS server do the following 1 Check Enable 2 Fill in the IP addresses and port numbers for the Preferred and Alternate RADIUS servers 3 In the Timeout field set the time in seconds that the KN1000 waits for a RADIUS server reply before it times out 4 In the Retries field set the number of allowed RADIUS retries 5 In the Shared Secret field key in the character ...

Page 59: ...nformation via the user s browser v Limits the user s access to only viewing the video display s Allows the user to use the Virtual Media function in Read Only mode m Allows the user to use the Virtual Media function in Read Write mode t Allows the user to access the system via a Telnet session h Allows the user to access the system via an SSH session a Allows the user to access the system via a T...

Page 60: ... for the KN1000 KN1000 accessRight is added as an optional attribute to the person class Note Authentication refers to determining the authenticity of the person logging in authorization refers to assigning permission to use the device s various functions In order to configure the LDAP server you will have to complete the following procedures 1 Install the Windows Server Support Tools 2 Install th...

Page 61: ...r LDAP the default port number is 389 for LDAPS the default port number is 636 Timeout Set the time in seconds that the KN1000 waits for an LDAP or LDAPS server reply before it times out LDAP Administrator DN Consult the LDAP LDAPS administrator to ascertain the appropriate entry for this field For example the entry might look like this kn LDAPAdmin ou kn1000 dc aten dc com LDAP Administrator Pass...

Page 62: ...of the computers attempting to connect A maximum of 100 IP filters and 100 MAC filters are allowed To enable IP and or MAC filtering Click to put a check mark in the IP Filter Enable and or MAC Filter Enable checkbox If the include button is checked all the addresses within the filter range are allowed access all other addresses are denied access If the exclude button is checked all the addresses ...

Page 63: ...e address click OK 4 Repeat these steps for any additional IP addresses you want to filter To add a MAC filter do the following 1 Click Add A dialog box similar to the one below appears 2 Specify the MAC address in the dialog box then click OK 3 Repeat these steps for any additional MAC addresses you want to filter IP Filter MAC Filter Conflict If there is a conflict between an IP filter and a MAC...

Page 64: ...st box and click Delete Login String The Login String lets the Administrator specify a login string that users must include in addition to the IP address when they access the KN1000 with a browser For example 192 168 0 126 KN1000 The following characters are allowed 0 9 a z A Z _ The following characters are not allowed Space Compound characters É Ç ñ etc Note 1 There must be a forward slash betwe...

Page 65: ...racters required for a password Acceptable values are from 0 16 A setting of 0 means that no password is required Users can login with only a Username The default is 6 Password Must Contain At Least Checking any of these items requires users to include at least one uppercase letter one lowercase letter or one number in their password Note This policy does not affect existing user accounts Only new...

Page 66: ...ed login attempts that are permitted from a remote computer The default is 5 times Timeout Sets the amount of time a remote computer must wait before attempting to login again after it has exceeded the number of allowed failures The default is 3 minutes Lock Client PC If this is enabled after the allowed number of failures have been exceeded the computer attempting to log in is automatically locke...

Page 67: ...r all of them Enabling encryption will affect system performance no encryption offers the best performance the greater the encryption the greater the adverse effect If you enable encryption the performance considerations going from best to worst are as follows RC4 offers the least performance impact DES is next then 3DES or AES The RC4 DES combination offers the least impact of any combination ...

Page 68: ...be able to read they will not be able to write Read Write refers to the redirected device being able to send data to the remote server as well as being able to have data from the remote server written to it The default is for Read Only If you want the redirected device to be writable as well as readable click to put a check in the Enable Write checkbox Note 1 This policy operates on the device lev...

Page 69: ...ificates page 165 for details about using OpenSSL to generate your own private key and SSL certificate Obtaining a CA Signed SSL Server Certificate For the greatest security we recommend using a third party certificate authority CA signed certificate To obtain a third party signed certificate go to a CA Certificate Authority website to apply for an SSL certificate After the CA sends you the certif...

Page 70: ...ress in their browser Note Enabling this setting creates an extremely dangerous result as far as security goes and should only be used under very special circumstances Item Explanation Disable Browser If this is selected the KN1000 cannot be accessed via a browser It can only be accessed from the AP programs see AP Operation page 131 Disable HTTP If this is selected the KN1000 can be accessed via ...

Page 71: ...a user profile first select it from the list in the left panel change the information that appears in the right panel then click Update Note The user s password is not displayed the Password and Confirm password fields are filled with round bullets If you do not want to change the user s password simply leave the two fields as is If you do want to change the user s password key the new password in...

Page 72: ...Checking Win Client allows a user to access the KN1000 via the Windows Client software Java Client Checking Java Client allows a user to access the KN1000 via the Java Client software View Only Checking View Only allows a user to view the video of the display of the computers attached to the ports of the KVM switch connected to the KN1000 but they are not allowed to perform any operations on the c...

Page 73: ... KN1000 s RS 232 serial port An explanation of the parameters and how to set them are given in the sections that follow Note Only one of these functions can be active at a time Selecting one automatically disables the other Serial Console When the Console Management radio button at the top of the page is selected the screen looks similar to the one in the screenshot below ...

Page 74: ...e Choices are 1 and 2 Default is 1 which is the default for the majority of serial devices Flow Control This allows you to choose how the data flow will be controlled Choices are None Hardware RTS CTS and XON XOFF Set this to match the flow control setting of the connected device Default is None Enable Toggle DTR Enabling this parameter allows the DTR signal to toggle between disabled and enabled ...

Page 75: ...or you to be informed about events that occur on the devices connected to the KN1000 s ports You can specify up to 10 types of events e g Power On in the Alert String fields When a specified alert occurs during the serial console session the KN1000 writes the event information to the log file ...

Page 76: ...on is enabled the switch disconnects the connections that dial in to it and dials back to one of the entries described in the table below Item Action Enable Fixed Number Dial Back If Fixed Number Dial Back is enabled when there is an incoming call the KN1000 hangs up the modem and dials back to the modem whose phone number is specified in the Phone Number field Key the phone number of the modem th...

Page 77: ...KN1000 to dial out over the ISP connection Every provides a listing of fixed times from every hour to every four hours If you select Every two hours for example the KN1000 will start dialing out every two hours beginning at the next complete hour if it is now 13 10 it will start dialling at 14 00 If you don t want the KN1000 to dial out on a fixed schedule select Never from the list Daily at will ...

Page 78: ...on the devices connected to the KN1000 s ports see SMTP Settings page 41 Note This email notification differs from the one configured under SMTP Settings page 41 in that it uses the ISP mail server rather than the internal company s mail server Key in the IP address or domain name of your SMTP server in the SMTP Server IP Address field Key in the email address of the person responsible for the SMT...

Page 79: ...lient IP heading refers to the IP address that the user has logged in from The Service heading refers to the means the user employed to connect to the KN1000 Browser WinClient AP JavaClient AP etc The Category heading lists the type of user who has logged in Admin Administrator User or Select See User Management page 57 for details about user types This page also gives the administrator the option...

Page 80: ...KN1000 can be pinged If it is not enabled the device cannot be pinged The default is Enabled Enable device list If this item is enabled the device will show up in the list of local KN1000 units on the AP Client Connection screen see The Windows Client Connection Screen page 133 If it is not enabled it will not show up The default is Enabled Enable multiuser Enabling Multiuser operation permits mor...

Page 81: ...taneously share control over the port Input from the users is placed in a queue and executed chronologically Under these circumstances users can take advantage of the Message Board which allows a user to take control of the keyboard and mouse or keyboard mouse and video of a Share port see The Message Board page 92 Reset Some configuration changes only take effect after a KN1000 reset These includ...

Page 82: ...eters according to the information below Time Zone To establish the time zone that the KN1000 is located in drop down the Time Zone list and choose the city that most closely corresponds to where it is at If your country or region employs Daylight Saving Time Summer Time check the corresponding checkbox ...

Page 83: ...p down the time server list to select your preferred time server or Check the Preferred custom server IP checkbox and key in the IP address of the time server of your choice 3 If you want to configure an alternate time server check the Alternate time server checkbox and repeat step 2 for the alternate time server entries 4 Key in your choice for the number of days between synchronization procedure...

Page 84: ... to the directory that the new firmware file is in and select the file 4 Click Upgrade Firmware If Check Firmware Version is enabled the default when you perform an upgrade the current firmware level is compared with that of the upgrade file If the current version is higher than the upgrade version a message appears informing you of the fact and the procedure stops Note If you want to install an o...

Page 85: ...or the file Note If you set a password make a note of it since you will need it to be able to perform restore operations with the file 2 Click Backup 3 When the browser asks what you want to do with the file select Save to disk then save it in a convenient location Note The KN1000 saves all its backup files as KN1000BKUP conf If you want to save more than one backup file simply rename the file to ...

Page 86: ...owse navigate to the file and select it Note If you renamed the file you can leave the new name There is no need to return it to its original name 3 Select which parts of the backup you wish to restore Select the All radio button to restore both User Account and all Configuration information Select the User Account radio button to only restore User Account information Select the User Select radio ...

Page 87: ...oft Internet Explorer IE browser After you log in see Logging In page 19 click the Open Windows Client link on the Remote Console Preview panel Note The links that appear below the Refresh button depend on the browser you are using and your User Preferences Viewer choice See Remote Console Preview page 23 for details ...

Page 88: ...imize the window drag the borders to resize the window or use the scrollbars to move around the screen You can switch between your local and remote programs with Alt Tab Note 1 Due to net lag there might be a slight delay before your keystrokes show up You may also have to wait a bit for the remote mouse to catch up to your local mouse before you click 2 Due to net lag or insufficient computing po...

Page 89: ...n of the remote display As the mouse pointer moves over the icons in the icon bar however the information in the top text row changes to describe the icon s function In addition if a message from another user is entered in the message board and you have not opened the message board in your session the message will appear in the top row If the User Info function has been enabled under Control Panel...

Page 90: ...KN1000 User Manual 76 ...

Page 91: ... up the Macros dialog box see page 80 for details Video Settings Click to bring up the Video Options dialog box Right click to perform a quick Auto Sync see Video Settings page 89 for details Video Autosync Click to perform a video and mouse autosync operation It is the same as clicking the Auto sync button in the Video Options dialog box see Video Settings page 89 Toggles the display between Full...

Page 92: ...age 102 Click to toggle Automatic or Manual mouse sync When the selection is Automatic a green appears on the icon When the selection is Manual a red X appears on the icon See Mouse DynaSync Mode page 102 for a complete explanation of this feature Macro List Click to display a dropdown Macro List of User macros Access and run macros more conveniently rather than using the Macros dialog box see the...

Page 93: ...te is Off the LED is dull green and the lock hasp is open Click on the icon to toggle the status Note These icons and your local keyboard icons are in sync Clicking an icon causes the corresponding LED on your keyboard to change accordingly Likewise pressing a Lock key on your keyboard causes the icon s color to change accordingly Click to display information about the Windows Client version Icon ...

Page 94: ...hotkeys are shown to the right Use the checkbox to the left of an action s name to enable or disable its hotkey If you find the default Hotkey combinations inconvenient you can reconfigure them as follows 1 Highlight an Action then click Set Hotkey 2 Press your selected Function keys one at a time The key names appear in the Hotkeys field as you press them You can use the same function keys for mo...

Page 95: ...trol Panel does not have this feature Adjust mouse This synchronizes the local and remote mouse movements The default keys are F7 F8 F9 Video Auto sync This combination performs an auto sync operation It is equivalent to clicking the Video Autosync icon on the Control Panel The default keys are F6 F7 F8 Show Hide Local Cursor Toggles the display of your local mouse pointer off and on This is equiv...

Page 96: ...re used to perform specific actions on the remote server To create the macro do the following 1 Select the User Macros radio button then click Add 2 In the dialog box that comes up replace the New Macro text with a name of your choice for the macro ...

Page 97: ...takes Clicking Cancel cancels all keystrokes When you have finished click Stop This is the equivalent of clicking Done in Step 5 Note 1 Case is not considered typing A or a has the same effect 2 When recording the macro the focus must be on the remote screen It cannot be in the macro dialog box 3 Only the default keyboard characters may be used Alternate characters cannot be used For example if th...

Page 98: ...os dialog box with your system macro key presses displayed in the Macro column 6 If you want to change any of the keystrokes select the macro and click Edit This brings up a dialog box similar to the one for Show You can change the content of your keystrokes change their order etc 7 Repeat the procedure for any other macros you wish to create ...

Page 99: ...me Control the macro waits for the amount of time between key presses that you took when you created it Click on the arrow next to Play to make your choice If you click Play without opening the list the macro runs with the default choice The default choice NoWait or TimeCtrl is shown in the Playback column You can change the default choice by clicking on the current choice NoWait in the screenshot...

Page 100: ... your search string appear in the upper panel System Macros System Macros are used to create exit macros for when you close a session For example as an added measure of security you could create a macro that sends the Winkey L combination which would cause the remote device s log in page to come up the next time the device was accessed To create the macro do the following 1 Select System Macros th...

Page 101: ...n It cannot be in the macro dialog box 3 Only the default keyboard characters may be used Alternate characters cannot be used For example if the keyboard is Traditional Chinese and default character is A the alternate Chinese character obtained via keyboard switching is not recorded 5 If you haven t brought up the Show dialog click Done when you have finished recording your macro You return to the...

Page 102: ...y one them upon logging out of the KN1000 see Exit Macro page 24 for details Note 1 Information about the Search function is given on page 86 2 Systems macros are stored on the KN1000 therefore macro names may not exceed 64 Bytes 1 Byte 1 English alphanumeric character and hotkey combinations may not exceed 256 Bytes each key usually takes 3 5 Bytes ...

Page 103: ...of the remote computer window by Clicking the Arrow buttons Auto Sync Click Auto Sync to have the vertical and horizontal offset values of the remote screen detected and automatically synchronized with the local screen Note 1 If the local and remote mouse pointers are out of sync in most cases performing this function will bring them back into sync 2 This function works best with a bright screen 3...

Page 104: ...ending on the network bandwidth a high value may adversely effect response time Enable Refresh The KN1000 can redraw the screen every 1 to 99 seconds eliminating unwanted artifacts from the screen Select Enable Refresh and enter a number from 1 through 99 The KN1000 will redraw the screen at the interval you specify This feature is disabled by default Click to put a check mark in the box next to E...

Page 105: ...ngs up the following dialog box Click and drag the diagonal line at as many points as you wish to achieve the display output you desire Click Save As to save up to four user defined configurations derived from this method Saved configurations can be recalled from the list box at a future time Click Reset to abandon any changes and return the gamma line to its original diagonal position Click OK to...

Page 106: ...y mode see Multiuser Mode page 67 you can use this button to occupy the KVM When you Occupy the KVM other users cannot see the video and cannot input keyboard or mouse data The button is shadowed when the KVM is occupied The icon displays next to the user s name in the User List panel when the user has occupied the KVM Occupy Release Keyboard Mouse When a port is set to Occupy mode see Multiuser M...

Page 107: ...st Panel The names of all the logged in users are listed in this panel Your name appears in blue other users names appear in black By default messages are posted to all users To post a message to one individual user select the user s name before sending your message If a user s name is selected and you want to post a message to all users select All Users before sending your message If a user has d...

Page 108: ...their browser as an administrator To do so right click on your browser name and select Run as administrator as shown below Virtual Media Icons The Virtual Media icon on the WinClient Control Panel changes to indicate whether the virtual media function is available or if a virtual media device has already been mounted on the remote server as shown in the table below Icon Function The icon displays ...

Page 109: ...ources click Add and select the source as many times as you require Up to three virtual media choices can be mounted The top three in the list are the ones that are selected To rearrange the selection order highlight the device you want to move then click the Up or Down Arrow button to promote or demote it in the list 4 Read refers to the redirected device being able to send data to the remote ser...

Page 110: ...ct it and click Remove 4 After you have made your media source selections click Mount The dialog box closes The virtual media devices that you have selected are redirected to the remote system where they show up as drives files and folders on the remote system s file system Once mounted you can treat the virtual media as if they were really on the remote server drag and drop files to from them ope...

Page 111: ...a will actually be saved on your local system Files that you drag from the redirected media will actually come from your local system 5 To end the redirection bring up the Control Panel and click on the Virtual Media icon All mounted devices are automatically unmounted ...

Page 112: ...ow authentication to the remote server from the local client When a smart card reader is connected to the local client computer an entry for it appears when you bring up the Virtual Media dialog box and click Add Make your selection then click Mount to complete the redirection Note If you mount a smart card reader you cannot mount any other virtual media device If any virtual media devices are alr...

Page 113: ... at 75 50 Sizes and displays the remote view window at 50 25 Sizes and displays the remote view window at 25 1 1 Sizes and displays the remote view window at 100 The difference between this setting and the 100 setting is that when the remote view window is resized its contents don t resize they remain at the size they were To see any objects that are outside of the viewing area move the mouse to t...

Page 114: ...local systems aren t the same you don t have to change the configuration settings for either system The user just has to bring up the on screen keyboard select the language used by the computer on the port he is accessing and use the on screen keyboard to communicate with it Note You must use your mouse to click on the keys You cannot use your actual keyboard To change languages do the following 1...

Page 115: ...5 The WinClient Viewer 101 To display hide the expanded keyboard keys click the arrow to the right of the language list arrow ...

Page 116: ...omatic locked in synching of the remote and local mouse pointers eliminating the need to constantly resync the two movements The icon on the toolbar indicates the synchronization mode status as follows When Mouse DynaSync is available clicking the icon toggles its status between enabled and disabled If you choose to disable Mouse DynaSync mode you must use the manual synching procedures described ...

Page 117: ...nstead of automatic DynaSync and the local mouse pointer goes out of sync with the remote system s mouse pointer there are a number of methods to bring them back into sync 1 Perform a video and mouse auto sync by clicking the Video Settings icon on the Control Panel see page 89 2 Perform an Auto Sync with the Video Adjustment function see Video Settings page 89 for details 3 Invoke the Adjust Mous...

Page 118: ...zed into six main sections as described in the table below Item Description Customize Control Panel Allows you to select which icons display in the Control Panel Control Panel Style Enabling Transparent makes the Control Panel semi transparent so that you can see through it to the display underneath Enabling Icon causes the Control Panel to display as an icon until you mouse over it When you mouse...

Page 119: ...ocal monitor s resolution User Info If User Info is enabled the total number of users logged into the KN1000 displays in the center of the upper text row of the Control Panel See the Control Panel diagram on page 75 for an example Snapshot These settings let the user configure the KN1000 s screen capture parameters see the Snapshot description under The WinClient Control Panel page 75 Path lets yo...

Page 120: ...KN1000 User Manual 106 This Page Intentionally Left Blank ...

Page 121: ... required JRE version The JRE is available for free download from the Java web site http java com To run the JavaClient Viewer after you log in see Logging In page 19 Click the Open Java Applet link on the Remote Console Preview panel Note The links that appear below the Refresh button depend on the browser you are using and your User Preferences Viewer choice See Remote Console Preview page 23 fo...

Page 122: ...can maximize the window drag the borders to resize the window or use the scrollbars to move around the screen You can switch between your local and remote programs with Alt Tab Note 1 Due to net lag there might be a slight delay before your keystrokes show up You may also have to wait a bit for the remote mouse to catch up to your local mouse before you click 2 Due to net lag or insufficient compu...

Page 123: ...anel to the new position By default the left of the top text row shows the video resolution of the remote display As the mouse pointer moves over the icons in the icon bar however the information in the top text row changes to describe the icon s function If the User Info function has been enabled under Control Panel Configuration see User Info page 105 the total number of users currently logged i...

Page 124: ...KN1000 User Manual 110 ...

Page 125: ...5 Toggles the display between Full Screen Mode and Windowed Mode Click to take a snapshot screen capture of the remote display See Snapshot page 105 for details on configuring the Snapshot parameters Click to bring up the Message board see page 116 Click to send a Ctrl Alt Del signal to the remote system Click to toggle the remote display between grayscale and color Click to bring up the Virtual M...

Page 126: ... on page 113 Click to power on off the server connected to the KN1000 s built in power switch inlet outlet ports See Managing Power page 25 for further details Click to bring up the Control Panel Configuration dialog box See Control Panel Configuration page 120 for details on configuring the Control Panel Click to exit the remote view These icons show the Num Lock Caps Lock and Scroll Lock status ...

Page 127: ... in the following sections Hotkeys Various actions related to manipulating the remote server can be accomplished with hotkeys Selecting the Hotkeys radio button lets you configure which hotkeys perform the actions Hotkey operation is the same under the JavaClient as it is under the WinClient See Hotkeys page 80 for details Note Toggle Mouse Display is not available in the JavaViewer version ...

Page 128: ... for details System Macros System Macros are used to create exit macros for when you close a session For example as an added measure of security you could create a macro that sends the Winkey L combination which would cause the remote device s log in page to come up the next time the device was accessed To create the macro do the following 1 Select System Macros then click Add System Macro operati...

Page 129: ...eration is the same under the JavaClient as it is under the WinClient See Search page 86 for details Video Settings The Video settings dialog box allows you to adjust the placement and picture quality of the remote screen display on your monitor Video Settings operation is the same under the JavaClient as it is under the WinClient See Video Settings page 89 for details ...

Page 130: ...hen Chat is disabled The icon displays next to the user s name in the User List panel when he has disabled Chat Occupy Release Keyboard Video Mouse When you Occupy the KVM other users cannot see the video and cannot input keyboard or mouse data The button is shadowed when the KVM is occupied The icon displays next to the user s name in the User List panel when he has occupied the KVM Occupy Releas...

Page 131: ...name to indicate so If a user has occupied the KVM or the KM the corresponding icon displays before the user s name to indicate so Key in the messages that you want to post to the board in the Compose panel Click Send to post the message to the board Messages that users post to the board as well as system messages display in the Message Display panel If you disable Chat however messages that get p...

Page 132: ...ual Media page 94 for details Note Only the ISO File and Folder virtual media functions are supported with the Java Viewer Zoom The Zoom icon controls the zoom factor for the remote view window Settings are as follows Setting Description 100 Sizes and displays the remote view window at 100 75 Sizes and displays the remote view window at 75 50 Sizes and displays the remote view window at 50 25 Size...

Page 133: ... up the on screen keyboard On Screen Keyboard operation is the same under the JavaClient as it is under the WinClient See The On Screen Keyboard page 100 for details Mouse Pointer Type The KN1000 offers a number of mouse pointer options when working in the remote display Click this icon to select the type that you would like to work with Note The icon on the Control Panel changes to match your cho...

Page 134: ...icking the Control Panel icon brings up a dialog box that allows you to configure the items that appear on the Control Panel as well as its graphical settings Control Panel Configuration is almost the same under the JavaClient as it is under the WinClient See Control Panel Configuration page 104 for details Note The following functions found with the WinClient are not available with the JavaClient...

Page 135: ...one below appears A maximum of 512 events are kept in the log file As new events are recorded they are placed at the bottom of the list When a new event is recorded after there are 512 events in the log file the earliest event in the list is discarded Note To maintain and view a record of all the events that take place not just the most recent 512 set up the Log Server AP program see The Log Serve...

Page 136: ...KN1000 User Manual 122 This Page Intentionally Left Blank ...

Page 137: ...tall and configure the Log Server Installation 1 With Windows running put the KN1000 software CD that came with this product into the CD DVD drive 2 Navigate to the Log Server AP Installer folder on the CD 3 Click the Log Server icon to execute LogServerSetup exe and start the installation 4 Click Next Then follow the on screen instructions to complete the installation and have the Log Server prog...

Page 138: ... in theANMS settings see Log Server page 42 for details 2 The Log Server requires the Microsoft Jet OLEDB 4 0 driver See The Log Server program does not run page 170 if the program doesn t start The screen is divided into three components A Menu Bar at the top A panel that will contain a list of KN1000 units in the middle see The Log Server Main Screen page 129 for details A panel that will contai...

Page 139: ...onfigure menu contains three items Add Edit and Delete They are used to add new KN1000 units to the KN1000 List edit the information for units already on the list or delete KN1000 units from the list To add a KN1000 to the KN1000 List click Add To edit or delete a listed KN1000 first select the one you want in the KN1000 List window then open this menu and click Edit or Delete When you choose Add ...

Page 140: ...his can either be the IP address of the KN1000 or its DNS name if the network administrator has assigned it a DNS name Key in the value specified for the KN1000 in the ANMS settings see ANMS page 40 Port Key in the port number that was specified for the Log Server s Service Port in the ANMS settings see Log Server page 42 Description This field is provided so that you can put in a descriptive refe...

Page 141: ...he search on from this list You can select more than one unit for the search If no units are selected the search is performed on all of them Priority List Sets the level for how detailed the search results display should be Least is the most general Most is the most specific Least results appear in black Less results appear in blue Most results appear in red Start Date Select the date that you wan...

Page 142: ...ect if the previous attempt to connect failed When you click this item a dialog box similar to the one below appears Key in the number of seconds then click OK to finish Help From the Help Menu click Contents to access the online Windows Help file The help file contains instructions about how to setup operation and troubleshoot the Log Server ...

Page 143: ...n panels The upper List panel lists the KN1000 units that have been selected for the Log Server to track see Configure page 125 The lower Event panel displays the log events for the currently selected KN1000 the highlighted one if there are more than one To select a KN1000 unit in the list simply click on it ...

Page 144: ...heck box is checked the Log Server will still record its log events Address This is the IP Address or DNS name that was given to the KN1000 when it was added to the Log Server see Configure page 125 Port This is the port number that was assigned to the KN1000 when it was added to the Log Server see Configure page 125 Connection If the Log Server is connected to the KN1000 this field displays Conne...

Page 145: ... Java Client AP is called iClientJ jar The Windows Client AP Installation To install the stand alone Windows Client program do the following 1 Copy kn1000winclient exe from the software CD to a convenient location on your hard disk 2 Run the program and follow along with the installation dialog boxes When the installation completes an icon KN1000 WinClient is placed on your desktop and a program e...

Page 146: ...y a dialog box appears requesting you to input your serial number The serial number can be found on the KN1000 s CD case Key in the serial number 5 characters per box then click OK to bring up the KN1000 Connection Screen Note 1 Letters in the serial number must be entered in capitals 2 This dialog box only appears the first time you run the program In the future you go directly to the Windows Cli...

Page 147: ... used when you want to connect to a KN1000 at a remote location If the IP address that appears isn t the one you want or if there is no entry at all key in the IP address you want Next key in the Port number in the Port field If you don t know the Port number contact the Administrator When the IP address and Port number for the unit you wish to connect to have been specified click Login to start t...

Page 148: ...window appears Provide a valid Username and Password then Click OK to continue Note The default Username is administrator the default Password is password For security we strongly recommend that you change these to something unique see User Management page 140 for details Continues on next page ...

Page 149: ...s display that is the same as the one that appears with the browser based Windows client Refer to Chapter 5 The WinClient Viewer for operation details Change Password Allows users to change their passwords without administrator intervention Refer to Chapter 5 The WinClient Viewer for operation details Exit Macro Exit Macro provides administrators with a non browser based method for creating exit m...

Page 150: ...ifferent administrative function A description of the functions and how to configure their settings is provided in the sections that follow Device Information The Settings notebook opens with the Device Info page displayed This page is essentially the same as the browser based version See Device Information page 36 for details ...

Page 151: ...9 AP Operation 137 Network This page is used to specify the KN1000 s network environment This page is essentially the same as the browser based version See Network page 37 for details ...

Page 152: ...anced Network Management Settings dialog box allows you to set up login authorization management from a external sources The settings on this page are essentially the same as that of the browser based version See ANMS page 40 for details ...

Page 153: ...AP Operation 139 Security The Security page is used to control access to the KN1000 The settings on this page are essentially the same as that of the browser based version See Security page 48 for details ...

Page 154: ... used to set up and manage user profiles It defines the access rights of each user Up to 64 user profiles can be established The settings on this page are essentially the same as that of the browser based version See User Management page 57 for details ...

Page 155: ...ment This page is used to set up the operating parameters for the KN1000 s RS 232 serial port Serial Console The settings on this page are essentially the same as that of the browser based version See Serial Console page 59 for details ...

Page 156: ...KN1000 User Manual 142 OOBC The settings on this page are essentially the same as that of the browser based version See OOBC page 62 for details ...

Page 157: ... allows the Administrator to upgrade the firmware and to set to set Timeout Login failure and Working mode parameters The settings on this page are essentially the same as that of the browser based version See Customization page 66 for details ...

Page 158: ...KN1000 User Manual 144 Date Time This page sets the KN1000 time parameters The settings on this page are essentially the same as that of the browser based version See Date Time page 68 for details ...

Page 159: ...nistrator to upgrade the KN1000 s firmware and to backup and restore the KN1000 s configuration settings and user profile information The settings on this page are essentially the same as that of the browser based version See Maintenance page 70 for details ...

Page 160: ...ent location on your hard disk then double click its icon or key in the full path to the program on the command line to bring up the Java Client Connection screen Note If this is the first time that you are running the program a dialog box appears requesting you to input your serial number The serial number can be found on the KN1000 s CD case Key in the serial number 5 characters per box then cli...

Page 161: ...in the correct number 3 Click Connect Logging In Once the KN1000 connects to the unit you specified a login window appears Provide a valid Username and Password then Click OK Note The default Username is administrator the default Password is password For security we strongly recommend that you change these to something unique see User Management page 140 for details ...

Page 162: ...s this time with 5 active buttons These function the same way as the ones described in the Windows Client AP section See page 135 for details Java Client AP operation is essentially the same as Windows Client AP operation Refer to the relevant Windows Client AP sections for operation details ...

Page 163: ...d of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning The device should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company To prevent damage to your installation it is important that all ...

Page 164: ...hort out parts resulting in a risk of fire or electrical shock Do not attempt to service the device yourself Refer all servicing to qualified service personnel If the following conditions occur unplug the device from the wall outlet and bring it to qualified service personnel for repair The power cord or plug has become damaged or frayed Liquid has been spilled into the device The device has been ...

Page 165: ...r fingers After a device is inserted into the rack carefully extend the rail into a locking position and then slide the device into the rack Do not overload the AC supply branch circuit that provides power to the rack The total rack load should not exceed 80 percent of the branch circuit rating Make sure that all equipment used on the rack including power strips and other electrical connectors is ...

Page 166: ...eforehand Product model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at the time the error occurred The sequence of operations that led up to the error Any other information you feel may be of help Email Support support aten usa com Online Technical Support Troubleshooting D...

Page 167: ...twork page 37 IP Installer For computers running Windows an IP address can be assigned with the IP Installer utility 1 On the Software CD that came with your KN1000 package go to the directory that the IPInstaller program resides in and run IPInstaller exe A dialog box similar to the one below appears 2 Select the KN1000 in the Device List Note 1 If the list is empty or your device doesn t appear ...

Page 168: ...s 192 168 0 60 in your browser and you will be able to connect 3 Assign a fixed IP address for the KN1000 that is suitable for the network segment that it resides on 4 After you log out reset your computer s IP address to its original value AP Windows Client For computers running Windows the KN1000 s IP address can be determined with the Windows AP program see The Windows Client AP page 131 When y...

Page 169: ...v6 address is you can use it when logging in from a browser or the Win and Java Client AP programs For example If you are logging in from a browser you would key in http fe80 2001 74ff fe6e 59 5 for the URL bar If you are logging in with the AP program you would key fe80 2001 74ff fe6e 59 5 for the IP field of the Server panel see The Windows Client Connection Screen page 133 Note 1 To log in with...

Page 170: ...e 2001 74ff fe6e 59 As above the address is displayed at the bottom of the Device Information page Once you have determined what the IPv6 address is you can use it when logging in from a browser or the Win and Java Client AP programs For example If you are logging in from a browser you would key in http 2001 74ff fe6e 59 for the URL bar If you are logging in with the AP program you would key 2001 ...

Page 171: ...0 connected to a particular router has an IP address of 192 168 1 180 you would log into your router s setup program and access the Port Forwarding sometimes referred to as Virtual Server configuration page You would then specify 192 168 1 180 for the IP address and the port number you want opened for it 9000 for internet access for example Since configuration setup can vary somewhat for each bran...

Page 172: ...ase the first key Ctrl then press and release the activation key PC Keyboard Sun Keyboard PC Keyboard Mac Keyboard Ctrl T Stop Shift Shift Ctrl F2 Again Ctrl Ctrl Ctrl F3 Props Ctrl F4 Undo Ctrl 1 Ctrl F5 Front Ctrl 2 Ctrl F6 Copy Ctrl 3 Ctrl F7 Open Ctrl 4 Ctrl F8 Paste Alt Alt Ctrl F9 Find Print Screen F13 Ctrl F10 Cut Scroll Lock F14 Ctrl 1 Ctrl 2 Enter Return Ctrl 3 Backspace Delete Ctrl 4 Ins...

Page 173: ... dial into the KN1000 s modem Note 1 If you don t know the KN1000 modem s serial parameters get them from the KN1000 administrator 2 An example of setting up a modem terminal program under Windows XP is provided on the next page 3 Once the connection is established open your browser and specify 192 168 192 1 in the URL box From here operation is the same as if you had logged in from a browser or w...

Page 174: ...n Name dialog box key in a name for the connection for example TPE KN1000 01 then click Next 6 In the Connection Availability dialog box you can select either Anyone s use or My use only depending on your preferences then click Next Note If you are the only user on this computer this dialog box won t appear 7 In the Phone Number to dial dialog box key in the phone number of the modem connected to ...

Page 175: ... s name is not found on Microsoft s list of Trusted Authorities You have two options 1 you can ignore the warning and click Yes to go on or 2 you can install the certificate and have it be recognized as trusted If you are working on a computer at another location accept the certificate for just this session by clicking Yes If you are working at your own computer install the certificate on your com...

Page 176: ...tificate Information dialog box appears Note There is a red and white X logo over the certificate to indicate that it is not trusted 10 Click Install Certificate 11 Follow the Installation Wizard to complete the installation Unless you have a specific reason to choose otherwise accept the default options 12 When the Wizard presents a caution screen Click Yes ...

Page 177: ...stallation then click OK to close the dialog box Certificate Trusted The certificate is now trusted When you click View Certificate you can see that the red and white X logo is no longer present further indication that the certificate is trusted ...

Page 178: ...g occurs You can click Yes to go on or you can disable mismatch checking To disable mismatch checking do the following 1 After the page you are logging in to comes up open the browser s Tools menu Select Internet Options o Advanced 2 Scroll to the bottom of the list and uncheck Warn about trusted certificates 3 Click OK The next time you run the browser the change will be in effect ...

Page 179: ...oid having to input information during key generation the following additional parameters can be used C ST L O OU CN emailAddress Examples openssl req new newkey rsa 1024 days 3653 nodes x509 keyout CA key out CA cer config openssl cnf subj C yourcountry ST yourstateorprovince L yourlocationor city O yourorganiztion OU yourorganizationalunit CN yourcommonname emailAddress name yourcompany com open...

Page 180: ... wait approximately 5 minutes for normal operations to resume or you can reset the KN1000 to get it going right away see Firmware Upgrade Reset Switch page 10 point 1 I can t access my PN9108 when I click the Power Management icon Since the PN9108 already has over IP functionality there is no need for the KN1000 to provide it Therefore only PON devices that don t have their own over IP functionali...

Page 181: ...c the local and remote monitors 3 If that doesn t resolve the problem use the Adjust Mouse feature see Adjust mouse page 81 to bring the pointers back in step 4 If the above fails to resolve the problem refer to Addi tional Mouse Synchronization Procedures page 171 for further steps to take Part of remote window is off my monitor Use the AutoSync feature see Video Settings page 89 to sync the loca...

Page 182: ...est version because it is so new Try using a Java version that is one or two updates earlier than the latest one Java Applet performance deteriorates Exit the program and start again National language characters don t appear Use the KN1000 s On Screen Keyboard and be sure that the local and remote computers are set to the same language See The On Screen Keyboard page 119 When I log in the browser ...

Page 183: ...splay problems with 13W3 interface systems e g Sun Ultra servers The display resolution should be set to 1024 x 768 Under Text Mode 1 Go to OK mode and issue the following com mands setenv output device screen r1024x768x60 reset all Under XWindow 1 Open a console and issue the following command m64config res 1024x768x60 2 Log out 3 Log in The local and remote mouse pointers do not sync The default...

Page 184: ... then reopen it Don t use the Snapshot feature in the future To use the Snapshot feature with Safari upgrade to Mac OS 10 4 11 and Safari 3 0 4 Problem Resolution The Log Server program does not run The Log Server requires the Microsoft Jet OLEDB 4 0 driver in order to access the database This driver is automatically installed with Windows ME 2000 and XP For Windows 98 or NT you will have to go to...

Page 185: ...eric mouse driver supplied with the MS operating system If you have a third party driver installed such as one supplied by the mouse manufacturer you must remove it 1 Windows 2000 a Open the Mouse Properties dialog box Control Panel o Mouse o Mouse Properties b Click the Motion tab c Set the mouse speed to the middle position 6 units in from the left d Set the mouse acceleration to None 2 Windows ...

Page 186: ...ecision 3 Windows ME Set the mouse speed to the middle position disable mouse acceleration click Advanced to get the dialog box for this 4 Windows NT Windows 98 Windows 95 Set the mouse speed to the slowest position Sun Linux Open a terminal session and issue the following command Sun xset m 1 Linux xset m 0 or xset m 1 If one doesn t help try the other ...

Page 187: ... DVD ROM Drives Read Only IDE Hard Drives Read Only USB CDROM DVD ROM Drives Read Only USB Hard Drives Read Write USB Flash Drives Read Write USB Floppy Drives Read Write These drives can be mounted either as Drives or Removable Disks see Virtual Media page 94 Mounting them as removable disks allow booting the remote server if the disk contains a bootable OS In addition if the disk contains more t...

Page 188: ...mation To clear the login information do the following 1 Power off the KN1000 disconnect the power cord from its inlet and remove its housing 2 Use a jumper cap to short the jumper on the mainboard labeled J6 3 Power on the switch 4 When the front panel LEDs flash power off the switch 5 Remove the jumper cap from J6 6 Close the housing and power on the KN1000 After you start back up you can use th...

Page 189: ...witches Reset 1 x Semi recessed pushbutton LEDs Power 1 Orange Power Outlet 1 Orange Link 1 Green 10 100 Mbps 1 Orange Green Emulation Keyboard Mouse USB PS 2 Video 1600 x 1200 60 Hz DDC2B I P Rating 100 240 VAC 50 60 Hz 10A Load Capacity 120V 1200W 230V 2300W O P Rating 100 240 VAC 50 60 Hz 9A DC Input Rating DC5 3V 2 4A Power Consumption DC5 3V 6 3W Environment Operating Temp 0 40o C Storage Tem...

Page 190: ...er products sold AS IS or WITH FAULTS IN NO EVENT SHALL ALTUSEN S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FURTHER ALTUSEN SHALL NOT BE RESPONSIBLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT ITS ACCOMPANYING SOFTWARE OR ITS DOCUMENTATION ALTUSEN SHALL NOT IN ANY WAY BE RESPONSIBLE FOR WITHOUT LIMITATION LOSS OF DATA LOSS OF PROFITS ...

Page 191: ...nal 40 B Backup Configuration User Accounts 71 Benefits 3 C Cables 7 custom 12 CC Management 46 CN8000 Front view 10 Rear view 11 Configuration backup 71 restore 72 Console cable 12 Console Management 141 OOBC 62 serial console 59 Control Panel Functions 77 111 JavaClient 109 WinClient 75 Corrupt Password 174 Customization 66 143 D Date Time 144 Date Time Settings 68 Device Information 36 136 DIN ...

Page 192: ...127 Menu Bar 125 Options 128 Search 126 Starting Up 124 Tick Panel 130 Log server 42 Logging in AP program 134 147 Browser 19 Login Invalid login 21 Login Failures 52 Login String 50 M MAC Address 36 Mac Keyboard Emulation 158 Macros 113 JavaClient 113 Search 86 115 System 86 114 User 82 114 WinClient 80 Main Webpage Elements 22 Message Board Java Applet 116 Windows Client 92 Modem operation 159 M...

Page 193: ...Security 48 Administrator Utility security 139 Login string 50 Self signed certificates 165 Serial Console 59 141 Serial number 146 serial number 132 Sessions 65 SJ T 11364 2006 ii SMTP Settings 41 SNMP Server 42 Sun Keyboard Emulation 158 Sun Systems Troubleshooting 169 Supported KVM Switches 173 Synchronization mouse 102 120 System Macros 86 114 System Requirements 6 T Technical Support 152 Tele...

Page 194: ...references 33 User Station Filters 48 V Video Settings JavaClient Viewer 115 Windows Client 89 Virtual Media JavaClient 118 WinClient 94 Virtual Media Support 173 W WinClient Viewer 73 Windows Client Installation 131 Message Board 92 Starting up 73 Windows Client AP 131 ...

Search results

Summary of Contents for KN1000

Reviews:

Related manuals for KN1000

Brands by name

Popular brands

Altusen KN1000, User Manual

Search results

Summary of Contents for KN1000

Reviews:

Related manuals for KN1000

Brands by name

Popular brands