Chapter 3: Getting Around AltiWare Administrator
34
AltiWare ACC 5.2 Administration Manual
Call Log View Window
The
Call Log View
window displays the line and trunk traffic history.
Figure 6. Call Log View window
The window displays, for the last 30 calls, the caller line or number, the callee, the
starting time in 24-hour format and the length of the call. When the call is from another
AltiGen system, the call is displayed as “
Caller System IP Address-Extension Number
.”
Workgroup View Window
The
Workgroup View
window displays data and statistics for workgroups:
Figure 7. Workgroup View window
This window displays the following data:
•
Extension
—the workgroup pilot extension number
•
Name
—the workgroup name
•
Agents
—the number of agents assigned to the workgroup
•
Login
—the number of agents logged into the workgroup
•
Available
—the number of logged in agents who are available to receive workgroup
calls
•
DND
—the number of logged in agents who are unavailable with the Do Not Disturb
status
•
Wrapup
—the number of agents who are in wrapup mode
•
Not Ready
—the number of logged in agents who are in Not Ready state
•
Busy
—the number of logged in agents who are currently on the phone
•
Error
—the number of logged in agents with extensions that are left off-hook or
other user error
•
Logout
—the number of agents who are logged out from the workgroup
Prints selected
log entries.
Clears the
window of all
data.
Summary of Contents for AltiWare ACC 5.2
Page 1: ...AltiWare ACC 5 2 Administration Manual 10 2008 4413 0001 5 2 ...
Page 14: ...2 AltiWare ACC 5 2 Administration Manual ...
Page 38: ...Chapter 2 AltiWare Requirements 26 AltiWare ACC 5 2 Administration Manual ...
Page 50: ...Chapter 3 Getting Around AltiWare Administrator 38 AltiWare ACC 5 2 Administration Manual ...
Page 86: ...AltiGateway Configuration Tool 74 AltiWare ACC 5 2 Administration Manual ...
Page 92: ...Chapter 6 Voice Mail Configuration 80 AltiWare ACC 5 2 Administration Manual ...
Page 102: ...Chapter 7 Auto Attendant Configuration 90 AltiWare ACC 5 2 Administration Manual ...
Page 118: ...Chapter 9 Call Recording Configuration 106 AltiWare ACC 5 2 Administration Manual ...
Page 122: ...Chapter 10 Application Extension Configuration 110 AltiWare ACC 5 2 Administration Manual ...
Page 146: ...Chapter 11 Board Configuration 134 AltiWare ACC 5 2 Administration Manual ...
Page 174: ...Chapter 12 Trunk Configuration 162 AltiWare ACC 5 2 Administration Manual ...
Page 180: ...Chapter 13 In Call Routing Configuration 168 AltiWare ACC 5 2 Administration Manual ...
Page 192: ...Chapter 14 Out Call Routing Configuration 180 AltiWare ACC 5 2 Administration Manual ...
Page 224: ...Chapter 15 Extension Configuration 212 AltiWare ACC 5 2 Administration Manual ...
Page 232: ...Chapter 16 Setting Up IP Extensions 220 AltiWare ACC 5 2 Administration Manual ...
Page 248: ...Chapter 18 Mobile Extension Configuration 236 AltiWare ACC 5 2 Administration Manual ...
Page 266: ...Chapter 20 Paging Group Configuration 254 AltiWare ACC 5 2 Administration Manual ...
Page 270: ...Chapter 21 Line Park Configuration 258 AltiWare ACC 5 2 Administration Manual ...
Page 292: ...Chapter 22 Workgroup Configuration 280 AltiWare ACC 5 2 Administration Manual ...
Page 346: ...Chapter 26 System Report Management 334 AltiWare ACC 5 2 Administration Manual ...
Page 386: ...374 AltiWare ACC 5 2 Administration Manual ...