AltiWare ACC 5.2 Administration Manual 3
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H A P T E R
1
Overview
AltiWare is AltiGen’s system software targeted for the small to midsize business and
contact center market. AltiWare is designed with an intuitive easy-to-use graphical user
interface so your IT staff can easily manage the system and reduce administrative costs.
The software is designed to support voice and data communications converged into a
single data network. The mobility solutions provide your employees working remotely
with the same set of features as employees working in the office.
The product is designed to provide contact centers with the essentials to service,
respond and track performance of contact professionals. Since AltiWare is IP-enabled
and modular, call-centric businesses are protected against growing out of their
investment.
Technology Enhancements in Release 5.1 and 5.2
The following sections list the enhancements made to AltiWare Release 5.1 and the
additional enhancements made to AltiWare Release 5.2.
SIP Implementation
•
Softswitch Architecture
- Softswitch is a programmable network switch. It de-
couples the network hardware from the switching software. Beginning with the 5.1
Release, AltiWare can have telephony hardware boards co-exist in a server or de-
coupled. Multiple AltiGen servers with telephony boards can be configured as Media
Gateways, called AltiGateways, and controlled by the AltiWare Softswitch. AltiWare
and AltiGateway servers have to be on the same LAN environment. All PBX features,
workgroups, the voice mail system, recording, and computer telephony integration
(CTI) clients work across multiple AltiGateways.
•
Separation of Media Channel and Signal Control Channel -
In prior releases,
when an IP phone goes off-hook, an IP trunk is used and the connection status is
displayed in the Trunk View window. Beginning with the 5.1 Release, the signal
channel and media channel are separated. Codec resources on the VoIP board are
called media channels and are displayed in the real-time Current Resource Statistics
window. Each SIP phone and IPTalk (softphone) has its signal control channel. SIP
and H.323 trunks have their own signal control channels, which are displayed in the
Trunk View window.
Summary of Contents for AltiWare ACC 5.2
Page 1: ...AltiWare ACC 5 2 Administration Manual 10 2008 4413 0001 5 2 ...
Page 14: ...2 AltiWare ACC 5 2 Administration Manual ...
Page 38: ...Chapter 2 AltiWare Requirements 26 AltiWare ACC 5 2 Administration Manual ...
Page 50: ...Chapter 3 Getting Around AltiWare Administrator 38 AltiWare ACC 5 2 Administration Manual ...
Page 86: ...AltiGateway Configuration Tool 74 AltiWare ACC 5 2 Administration Manual ...
Page 92: ...Chapter 6 Voice Mail Configuration 80 AltiWare ACC 5 2 Administration Manual ...
Page 102: ...Chapter 7 Auto Attendant Configuration 90 AltiWare ACC 5 2 Administration Manual ...
Page 118: ...Chapter 9 Call Recording Configuration 106 AltiWare ACC 5 2 Administration Manual ...
Page 122: ...Chapter 10 Application Extension Configuration 110 AltiWare ACC 5 2 Administration Manual ...
Page 146: ...Chapter 11 Board Configuration 134 AltiWare ACC 5 2 Administration Manual ...
Page 174: ...Chapter 12 Trunk Configuration 162 AltiWare ACC 5 2 Administration Manual ...
Page 180: ...Chapter 13 In Call Routing Configuration 168 AltiWare ACC 5 2 Administration Manual ...
Page 192: ...Chapter 14 Out Call Routing Configuration 180 AltiWare ACC 5 2 Administration Manual ...
Page 224: ...Chapter 15 Extension Configuration 212 AltiWare ACC 5 2 Administration Manual ...
Page 232: ...Chapter 16 Setting Up IP Extensions 220 AltiWare ACC 5 2 Administration Manual ...
Page 248: ...Chapter 18 Mobile Extension Configuration 236 AltiWare ACC 5 2 Administration Manual ...
Page 266: ...Chapter 20 Paging Group Configuration 254 AltiWare ACC 5 2 Administration Manual ...
Page 270: ...Chapter 21 Line Park Configuration 258 AltiWare ACC 5 2 Administration Manual ...
Page 292: ...Chapter 22 Workgroup Configuration 280 AltiWare ACC 5 2 Administration Manual ...
Page 346: ...Chapter 26 System Report Management 334 AltiWare ACC 5 2 Administration Manual ...
Page 386: ...374 AltiWare ACC 5 2 Administration Manual ...