Altigen AltiWare ACC 5.2, Administration Manual

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Chapter 13: In Call Routing Configuration
AltiWare ACC 5.2 Administration Manual 167
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Non Workdays
Within each of these three time slots, you have the following routing options for incoming
calls:
•
Route to a particular extension selected in the drop-down list
•
Route to a particular auto attendant selected in the drop-down list
•
Route to the operator
Also, you can set additional routing attributes based on:
•
Holiday Profile —routes incoming calls based on Holiday Profiles configured in the
System Configuration window (see “Routing Calls on Holidays” on page 50)
•
Business Hours Profile —routes incoming calls based on Business Hours Profiles
configured in the System Configuration window (see “Setting Business Hours” on
page 48).
During Business Hours , Outside Business Hours and Non Working
Day are defined and selected by the Business Hours profile.
•
Language Setting —lets you specify that callers who dialed the selected number will
hear prompts in the language you set here. This field will have choices only if you
added sets of prompts according to the instructions in “Multilingual Configuration”
on page 89.