Altigen AltiWare ACC 5.2, Administration Manual

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Chapter 17: AltiGen IP Phone Configuration
AltiWare ACC 5.2 Administration Manual 225
Parameter Description
Program-
mable
Keys
Use the drop-down list to assign one of the following functions
to the desired keys:
•
N/A
—
when selected, the corresponding programmable key
cannot be used.
• BLF (Busy Lamp Field)
—
when selected, enter an extension
number in the field below; this will be associated with the
corresponding programmable key to this extension number;
the light in this programmable key indicates that the
extension number is busy or ringing. You can select the
Play
Beep Tone check box to also have the IP phone play an
audible beep or one of several different ring tones when the
extension number is ringing.
Note : The BLF feature can be assigned only to internal
extension numbers, not outside numbers.
• Feature Code
—
when selected, enter an AltiServ feature
code in the field below; this will be associated with the
corresponding programmable key to dial this feature code.
• Admin Defined # - when selected, this programmable key
can be configured by the administrator only. Enter a valid
number 0~9, *, #, or F (Flash) in the field below.
• Line Park - when selected, enter the Line Park line ID in the
field below. The user can press this programmable key to
park a call or to retrieve a parked call.
• Call Record - when selected, the user can press this
programmable key to start conversation call recording. This
only works for extensions with
Record on Demand selected
in the Extension Configuration window.
• WG Status - (IP710 only) When selected, the user can press
this programmable key to see the real-time workgroup
status (callers in queue, longest queue time, number of
callers who have waited longer than the service threshold,
and service level).
• User Defined # - (Default) Allows the user to define the
programmable key from the IP phone.
• Headset
—
(Alti-IP 600, IP 705) When configured from the
drop-down list for programmable key 10 (Alti-IP 600) or
programmable key 5 (IP 705), the IP phone user will be able
to activate a third-party headset (certified by AltiGen).
• Flash
—
(Alti-IP 600) Upon initial installation, the lower left
programmable key is set up as FLASH by default. This key
can be re-assigned in AltiWare Administrator, using the
AltiGen IP Phone Configuration window. No other
programmable keys can be configured to FLASH.
Display
Workgroup
Status (Alti-IP 600 and IP 705) When enabled, allows the IP phone to
display workgroup queue status, such as number of queued
calls, the current longest queue time, agent login/logout state
by pressing the Down arrow key.