AltiWare ACC 5.2 Administration Manual 255
C
H A P T E R
21
Line Park Configuration
The Line Park feature is a kind of call park method. The main differences between Line
Park and system call park are the following:
•
A Line Park ID can be assigned to a specific IP phone's programmable key; the
system call park cannot.
•
Line Park IDs can be grouped as a Line Park Group for call routing purposes; the
system call park ID is assign by the system automatically.
The Line Park feature can be used for the following applications:
•
Inbound call line appearance during business hours
•
Operator parks a call for a group of IP phone users
•
Executive/assistance call coverage
•
Night hours call coverage
•
Overflow new workgroup calls to a Line Park Group when the queue length or queue
time is too long.
Implementation details - System
•
A total of 99 (01 to 99) line IDs can be grouped into different Line Park Groups. The
default "System" group cannot be removed.
•
One Line Park ID can belong to only one group.
•
A Line Park Group can be assigned to:
–
Trunk In-Call Routing
–
Extension/Workgroup Busy or RNA Handling
–
Extension/Workgroup Forwarding
–
Workgroup Quit Queue Option
•
The system will put the caller in queue when calls exceed the total lines assigned to
the Line Park Group.
•
The park line is released when the call disconnects, is answered, or is forwarded due
to time out.
To configure line park,
select
PBX > Line Park Configuration
.
Summary of Contents for AltiWare ACC 5.2
Page 1: ...AltiWare ACC 5 2 Administration Manual 10 2008 4413 0001 5 2 ...
Page 14: ...2 AltiWare ACC 5 2 Administration Manual ...
Page 38: ...Chapter 2 AltiWare Requirements 26 AltiWare ACC 5 2 Administration Manual ...
Page 50: ...Chapter 3 Getting Around AltiWare Administrator 38 AltiWare ACC 5 2 Administration Manual ...
Page 86: ...AltiGateway Configuration Tool 74 AltiWare ACC 5 2 Administration Manual ...
Page 92: ...Chapter 6 Voice Mail Configuration 80 AltiWare ACC 5 2 Administration Manual ...
Page 102: ...Chapter 7 Auto Attendant Configuration 90 AltiWare ACC 5 2 Administration Manual ...
Page 118: ...Chapter 9 Call Recording Configuration 106 AltiWare ACC 5 2 Administration Manual ...
Page 122: ...Chapter 10 Application Extension Configuration 110 AltiWare ACC 5 2 Administration Manual ...
Page 146: ...Chapter 11 Board Configuration 134 AltiWare ACC 5 2 Administration Manual ...
Page 174: ...Chapter 12 Trunk Configuration 162 AltiWare ACC 5 2 Administration Manual ...
Page 180: ...Chapter 13 In Call Routing Configuration 168 AltiWare ACC 5 2 Administration Manual ...
Page 192: ...Chapter 14 Out Call Routing Configuration 180 AltiWare ACC 5 2 Administration Manual ...
Page 224: ...Chapter 15 Extension Configuration 212 AltiWare ACC 5 2 Administration Manual ...
Page 232: ...Chapter 16 Setting Up IP Extensions 220 AltiWare ACC 5 2 Administration Manual ...
Page 248: ...Chapter 18 Mobile Extension Configuration 236 AltiWare ACC 5 2 Administration Manual ...
Page 266: ...Chapter 20 Paging Group Configuration 254 AltiWare ACC 5 2 Administration Manual ...
Page 270: ...Chapter 21 Line Park Configuration 258 AltiWare ACC 5 2 Administration Manual ...
Page 292: ...Chapter 22 Workgroup Configuration 280 AltiWare ACC 5 2 Administration Manual ...
Page 346: ...Chapter 26 System Report Management 334 AltiWare ACC 5 2 Administration Manual ...
Page 386: ...374 AltiWare ACC 5 2 Administration Manual ...