Appendix A:
Troubleshooting
A–95
Paper Problems
Table A - 2. Paper/Printing Corrective Action
The paper holes are wider
than normal after passing
through the tractors.
Horizontal paper tension is too
tight.
Unlock and readjust the tractors
so that the paper holes line up
evenly with the tractor pins.
Printed characters on heavy-
weight or multi-part paper
are smeared.
The Print Gap is too tight.
Increase the Print Gap by using
the “+” Print Gap key or rerun a
print gap operation using the
Detect
parameter (Operator
Menu => Print Gap => Detect).
The printed characters are
too light.
The Print Gap is too loose or
the ribbon is worn out.
Decrease the Print Gap by using
the “-” Print Gap key or rerun a
print gap operation using the
Detect
parameter (Operator
Menu => Print Gap => Detect).
If this does not correct the
problem, replace the ribbon
cartridge with a new one.
The printed characters are
shaky.
The Print Gap is not set
correctly.
Adjust the Print Gap by using the
“+” or “-” Print Gap keys or
rerun a print gap operation
using the
Detect
parameter
(Operator Menu => Print Gap =>
Detect).
The paper comes out of the
tractors or the paper tears at
the right or left holes along
the edges.
(1) The horizontal paper
tension is incorrect.
(1) Unlock and readjust the
right tractor so the paper holes
line up evenly with the tractor
pins.
(2) Increase the Print Gap by
using the “+” Print Gap key or
rerun a print gap operation
using the
Detect
parameter
(Operator Menu => Print Gap =>
Detect).
Problem
Cause
Corrective Action
(2) The Print Gap is too tight.
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