Preface
xi
The ScanSoft Web site provides a link to TextBridge pages,
including Technical Support with Frequently Asked Questions,
technical information bulletins, and a problem report form.
Before sending a problem report form to ScanSoft Technical
Support, be sure to visit FastTrack, ScanSoft’s electronic support
system on the web site. Using an Intelligent Expert Reasoning™
methodology, FastTrack delivers intuitive self-service via the
Internet and allows you to successfully resolve your problems
online 24 hours a day, seven days a week. Software downloads,
product upgrades and product updates are also available in
FastTrack.
Additional information about contacting TextBridge Technical
Support is provided in the TextBridge Help menu.
If you must contact ScanSoft Technical Support, the following
information will help in solving the problem:
◆
Your software version number
(This is on the back of the CD envelope and in the Help menu
under About TextBridge.)
◆
Your software serial number
(This is the serial number on the back of the TextBridge CD-ROM
envelope and in the Help menu under About TextBridge.)
◆
Your scanner make and model
◆
A description of the steps that led up to the problem
◆
If TextBridge generated an error message, a verbatim description
of the error message or its number and when it appeared.
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