Troubleshooting
_ 17
Toner smear
If toner smears on the page:
•
Clean the inside of the machine (See
"Cleaning the inside" on page 2).
•
Check the paper type and quality (See "Print
media specifications" on page 3).
•
Remove the toner cartridge and then, install
a new one (See "Replacing the toner
cartridge" on page 2).
Vertical repetitive
defects
If marks repeatedly appear on the printed side of
the page at even intervals:
•
The toner cartridge may be damaged. If you
still have the same problem, remove the
toner cartridge and, install a new one (See
"Replacing the toner cartridge" on page 2).
•
Parts of the machine may have toner on
them. If the defects occur on the back of the
page, the problem will likely correct itself
after a few more pages.
•
The fusing assembly may be damaged.
Contact a service representative.
Background
scatter
A
Background scatter results from bits of toner
randomly distributed on the printed page.
•
The paper may be too damp. Try printing
with a fresh ream of paper. Do not open
reams of paper until necessary so that the
paper does not absorb too much moisture.
•
If background scatter occurs on an envelope,
change the printing layout to avoid printing
over areas that have overlapping seams on
the reverse side. Printing on seams can
cause problems.
•
If background scatter covers the entire
surface area of a printed page, adjust the
print resolution through your software
application or in
Printing Preferences
(See
"Opening printing preferences" on page 2).
Misformed
characters
•
If characters are improperly formed and
producing hollow images, the paper stock
may be too slick. Try different paper (See
"Print media specifications" on page 3).
•
If characters are improperly formed and
producing a wavy effect, the scanner unit may
need service (See "Cleaning the scan unit" on
page 3).
Condition
Suggested Solutions
Page skew
A a B b C
A a B b C
A a B b C
A a B b C c
A a B b C c
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality (See "Print
media specifications" on page 3).
•
Ensure that the guides are not too tight or too
loose against the paper stack.
Curl or wave
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. Both high
temperature and humidity can cause paper
curl (See "Print media specifications" on
page 3).
•
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or
creases
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality (See "Print
media specifications" on page 3).
•
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the
machine (See "Cleaning the inside" on page 2).
Solid Color or
Black pages
A
•
The toner cartridge may not be installed
properly. Remove the cartridge and reinsert it.
•
The toner cartridge may be defective.
Remove the toner cartridge and install a new
one (See "Replacing the toner cartridge" on
page 2).
•
The machine may require repair. Contact a
service representative.
Condition
Suggested Solutions
