6-6
RedMAX Administration and Maintenance Guide
Redline Communications Inc. Confidential and Proprietary
Network connection fails often.
The connection works, but with frequent interruptions.
• Make sure the modem is placed directly in front of the window and its direction is
fixed. If the modem orientation has changed (for example, it is moved from its original
location and direction due to cleaning, placement of books or other objects, etc.) then
you may experience interruptions.
Turn your modem very slowly to scan the entire view from the window. The lights may
blink as you turn, indicating it has found another wireless signal. If this happens wait
until the blinking stops, and the lights are steady.
Perform a complete scan and note the direction that provides the best signal strength
(most number of lights). Place the modem in this optimum position and keep it there,
using adhesives tape if necessary.
Network connection is too slow. The connection is established, but is much slower than expected.
• The speed (bandwidth) may depend on the time of day, and how many other users
are active. For faster speeds use the service during off-peak hours.
• The bandwidth depends on the service type selected. You may wish to consider
upgrading your service in order to get more bandwidth.
Table 6-1
Self-Install End User Troubleshooting (continued)
Problem
Corrective Action
