UQ – PDS Update Queue
Registration Reference Manual
6-8
Section 12
Version: 2.95
Handling Errors
A transaction can be classified as being in error (
E
status) for a number of different
reasons. The nature of the reason is given in coded form and will be one of the
following:
•
E-PDS
– the PDS has returned an error response or no response has been
received back from the PDS.
•
E-PDS
(serial change number differs) – the PDS update has failed because
someone else updated the patient’s information on the PDS at the same time.
•
E-D/B
– an error in the database update.
•
E-T/O
– a time-out.
In all cases the information within the transaction (either a registration, amendment or
deduction) has not been updated on to your local NHAIS database.
PDS Error (E-PDS)
This status indicates that some sort of error has occurred when attempting to update
the PDS with this transaction, resulting in one of the two following scenarios:
•
The PDS responded to the update transaction with some sort of error response,
in which case the PDS will not have been updated by the transaction.
•
No response was received back to the update transaction within the PDS
response period, resulting in the transaction ‘timing out’ on the UQ screen.
In this case, the PDS may have been successfully updated by the transaction,
with no response being received back, or the PDS may not have even
successfully received the transaction from the NHAIS system.
For such a transaction with an error status of
E-PDS
, you will initially be offered two
options for the
Action
field on page 3 of the UQ screen:
•
C
to compare, which allows you to check the PDS to see if the transaction has
already been applied to the PDS (with you simply failing to receive a response
back from the PDS); and
•
Q
to quit, which allows you to quit out from this screen back to page 2.
If you use the
C
(compare) option and the system finds that the changes within your
transaction have been applied to the PDS, you will be offered a
U
option, allowing
you to proceed to update the local NHAIS system with the transaction details, thereby
clearing this transaction from UQ.
If you use the
C
(compare) option and the system finds that the PDS still holds the
same information for the patient as existed at the time the transaction was created (i.e.
the PDS has not been updated by the transaction or anyone else), you will be offered
an
R
option allowing you to resubmit the transaction to the PDS and, potentially, a
D
option allowing you to delete this transaction from UQ. If you opt to resubmit the
transaction, it will be given a new token ID (for the resubmission) and the status of the
transaction will be changed to
P
pending a response from the PDS. If you opt to delete
the transaction it is recommended that you print the details of the transaction in order
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