OKIDATA OF1000, Руководство по обслуживанию

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Page: 205
Service Guide OF1000
Chapter B Illustrated Parts Listing
B.1.03 Parts Ordering Information
General Information
All authorized Okidata resellers may order spare parts and consumables for Okidata products.
Orders are placed through Okidatas Logistics Department.
When a technician has successfully completed a product certification course and the dealer has
become service authorized, an information package will be provided to the dealer. The Okidata
Service Center Reference Guide outlines the following.
· Responsibilities of Okidata Service Centers
· Spare parts and consumables information
· Procedures for warranty repairs
· Product training, certification, and authorization
· Product support information
· Okidata depot information and services
· Third party service information
· Information about Okidatas Customer Information Center
· Okidata service and support telephone numbers.
The Service Center Reference Guide contains detailed procedures to follow when ordering parts.
Please read
, understand , and follow these procedures. Service authorization for a specific
product must be obtained before a dealer can submit warranty claims.
Questions regarding the Service Center Reference Guide should be directed to Okidata Dealer
Service.
Placing a Parts Order
Please refer to your Service Center Reference Guide for details on ordering parts.
You should have the following available before you place your order.
· Okidata Dealer Authorization Number
· Your Purchase Order number
· Okidata Part Number(s)