Installation and Maintenance Guide
1231
October 2007
Archiving and restoring data
Archiving the database
The data from the Multimedia database is archived to tab-delimited text files that
can be viewed in third-party applications such as Microsoft Excel.
If the archiving is done infrequently, the archive files can be large, so an archive
schedule must reflect your contact center volume.
You can archive contacts associated with the following elements:
outbound campaigns
e-mail rules
skillsets
For example, if you know there is no more action expected for a particular
skillset, you can archive the contacts associated with that skillset.
When you archive data, you can also choose to archive the customer data with
the contact data. When an archive is performed, the data is stored in a flat file
and then deleted from the database. The only way to retrieve this data is to
perform a restore of the archive. The following information is are archived:
contact details (and associated answer and custom fields)
action details (and associated custom fields)
attachment files
customer details (if requested, including all phone number, e-mail address
and customer field records that are attached to the customer)
If you choose to archive the customer data as well, records associated with
the customer data are not deleted if other contacts associated with the
customer exist in the database after the archive is complete. The records
appear in the archived file.
campaign details and associated script questions, disposition codes and
custom fields (for outbound campaigns)
Содержание Contact Center Manager
Страница 2: ......
Страница 18: ...xviii Contact Center Multimedia Outbound Standard 7 16...
Страница 46: ...46 Contact Center Multimedia Outbound Standard 7 16...
Страница 80: ...80 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 120: ...120 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 198: ...198 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 228: ...228 Contact Center Multimedia Outbound Installing the Multimedia Outbound server Standard 7 16...
Страница 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
Страница 254: ...254 Contact Center Multimedia Outbound Installing and configuring the external Web server Standard 7 16...
Страница 287: ...Installation and Maintenance Guide 287 Pa r t 2 Upgrading and Migrating Contact Center Multimedia Outbound Release 6 0...
Страница 288: ...Installation and Maintenance Guide 288 October 2007...
Страница 293: ...Installation and Maintenance Guide 293 October 2007 Upgrading from SWCP Release 4 0 DVD drive Internal IDE 8X DVD ROM...
Страница 294: ...294 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 314: ...314 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 326: ...326 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 366: ...366 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 372: ...372 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 396: ...396 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 474: ...474 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 506: ...506 Contact Center Multimedia Outbound Upgrading from SWCP Release 4 0 Standard 7 16...
Страница 513: ...Installation and Maintenance Guide 513 October 2007 Upgrading from SWCP Release 4 0...
Страница 522: ...522 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 600: ...600 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 630: ...630 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 642: ...642 Contact Center Multimedia Outbound Upgrading licenses in your current installation Standard 7 16...
Страница 647: ...Installation and Maintenance Guide 647 October 2007 Upgrading licenses in your current installation...
Страница 656: ...656 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 666: ...666 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 696: ...696 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 740: ...740 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 776: ...776 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 822: ...822 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 852: ...852 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 860: ...860 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 866: ...866 Contact Center Multimedia Outbound Migrating Contact Center 6 0 to a new server Standard 7 16...
Страница 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
Страница 868: ...Installation and Maintenance Guide 868 October 2007...
Страница 906: ...906 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Страница 918: ...918 Contact Center Multimedia Outbound Installing the Standby server Standard 7 16...
Страница 1028: ...1028 Contact Center Multimedia Outbound Changing the Active server Standard 7 16 14 Click OK 15 Close the Cach Control Panel...
Страница 1068: ...1068 Contact Center Multimedia Outbound Changing the Active server Standard 7 16...
Страница 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
Страница 1070: ...Installation and Maintenance Guide 1070 October 2007...
Страница 1089: ...Installation and Maintenance Guide 1089 October 2007 Configuring e mail settings and routing 8 Click Save...
Страница 1189: ...Installation and Maintenance Guide 1189 October 2007 Configuring the Contact Center Agent Desktop 6 Click Save...
Страница 1199: ...Installation and Maintenance Guide 1199 C h a p t e r 1 5 Using the Patch Viewer In this chapter Use the Patch Viewer 1200...
Страница 1202: ...1202 Contact Center Multimedia Outbound Using the Patch Viewer Standard 7 16...
Страница 1258: ...1258 Contact Center Multimedia Outbound Alarms and events Standard 7 16...
Страница 1286: ...1286 Contact Center Multimedia Outbound Managing security Standard 7 16...
Страница 1332: ...1332 Contact Center Multimedia Outbound Troubleshooting Standard 7 16...
Страница 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
Страница 1338: ...1338 Contact Center Multimedia Outbound Standard 7 16...
Страница 1367: ...Installation and Maintenance Guide 1367 A p p e n d i x B Feature licensing In this appendix Multimedia license codes 1368...
Страница 1554: ...1554 Contact Center Multimedia Outbound Change the names or IP addresses of servers Standard 7 16...
Страница 1594: ...1594 Contact Center Multimedia Outbound Standard 7 16...
Страница 1614: ...1614 Contact Center Multimedia Outbound Index Standard 7 16...
Страница 1616: ...Reader Response Form Reader Response Form...
Страница 1617: ......