Installation and Maintenance Guide
1017
October 2007
Changing the Active server
Step 3. Backup Server B
To back up the database and e-mail attachments, you must first start the CCMM
License Manager service and the CCMM Starter service. Then you must create a
destination for the backup, if you have not already.
For more information about backing up files, see Chapter 16, “Maintaining the
database.” It takes about 5 minutes to back up 1 GB of data from the Multimedia
database.
You must back up the current Multimedia database from Server B to a location
that is accessible from Server A.
Starting the License Manager and Starter services
You must start the CCMM License Manager service and the CCMM Starter
service. The CCMM Starter service in turn, starts the Caché Controller service.
1
On Server B, click
Start >
All Programs > Nortel Contact Center >
Multimedia Server > CCMM Services Control
.
Result:
The CCMM Service Control window appears.
2
Under each of the following services, click
Start
.
CCMM License Manager
CCMM Starter
3
Click
Exit
to close the CCMM Service Control window.
Creating the backup destination
You can back up the database to a file in one of the following locations:
a mapped drive on a network
a backup tape
If you are backing up e-mail attachments, you cannot backup your server on
tape.
Содержание Contact Center Manager
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Страница 235: ...Installation and Maintenance Guide 235 October 2007 Installing the Multimedia Outbound server...
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Страница 287: ...Installation and Maintenance Guide 287 Pa r t 2 Upgrading and Migrating Contact Center Multimedia Outbound Release 6 0...
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Страница 293: ...Installation and Maintenance Guide 293 October 2007 Upgrading from SWCP Release 4 0 DVD drive Internal IDE 8X DVD ROM...
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Страница 647: ...Installation and Maintenance Guide 647 October 2007 Upgrading licenses in your current installation...
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Страница 867: ...Installation and Maintenance Guide 867 p a r t 3 Configuring the CCMM Standby server...
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Страница 1069: ...Installation and Maintenance Guide 1069 p a r t 4 Maintaining the Multimedia Outbound server...
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Страница 1089: ...Installation and Maintenance Guide 1089 October 2007 Configuring e mail settings and routing 8 Click Save...
Страница 1189: ...Installation and Maintenance Guide 1189 October 2007 Configuring the Contact Center Agent Desktop 6 Click Save...
Страница 1199: ...Installation and Maintenance Guide 1199 C h a p t e r 1 5 Using the Patch Viewer In this chapter Use the Patch Viewer 1200...
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Страница 1337: ...Installation and Maintenance Guide 1337 p a r t 5 Appendixes...
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Страница 1367: ...Installation and Maintenance Guide 1367 A p p e n d i x B Feature licensing In this appendix Multimedia license codes 1368...
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Страница 1616: ...Reader Response Form Reader Response Form...
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